• 3.0 out of 5 stars

    Didn't reach to the 2nd charge!

    • Written by from New Rochelle

    Great idea and and great product....until it stopped working.
    In less than 4 weeks, the unit stopped working and won't charge. I am still waiting for Hippih to get back to me. Will update all on support quality and timeliness...hopefully soon!

    13 of 26 people found this useful

  • 3.0 out of 5 stars

    Great Concept - Still Needs Work

    • Written by from Columbus

    Great concept, but there are a few things that need to be improved.

    I have been testing this product since it has been available and have found a few issues.

    I have found that if one carries their phone in one pocket and your keys with the HipKey attached in another pocket (as I do), the Bluetooth signal quality can be diminished enough triggering a false alarm. I have experienced so many false alarms that the device is almost useless.

    All these false alarms are also affecting battery life.

    I hope the developers can find a method that allow better functionality when one's devices are carried on one's person.

    6 of 16 people found this useful

  • 3.0 out of 5 stars

    Software Works on iPhone5, not on iPad mini

    • Written by from CLAREMONT

    Bought two of these, one for my iPhone 5 and one for my parents in law who have an iPhone 3GS. The hipkey works on Bluetooth 4.0 and won't work on the 3GS (my bad) so I bought them an iPad mini; their application is my father in law has Alzheimers, and I thought the motion mode would be a great way of keeping tabs on grand-Dad when he wakes up from a nap.
    In both cases for the iPhone 3GS and the iPad mini, the app looks magnified and many of the controls (volume control, on/off toggles) are off-screen. The app works perfectly fine with the iPhone 5.
    I tried deleting and reinstalling the app on the iPad mini, but I get the same goofed-up performance. I have emailed the developer and hope to get a response soon.
    I think it is a great device and has a lot of potential, but the software looks like it needs a little TLC.
    For me and my iPhone 5, I keep the hipkey on a lanyard with my company access badge. This has saved me from forgetting my lanyard on my way to work (iPhone 5 told me the hipkey (and lanyard) were out of range as I got in the car; saved me a trip back home!
    Make it work on the iPad mini and I'll give it 5 stars! :-)

    2 of 16 people found this useful

  • 3.0 out of 5 stars

    First impressions - not very reliable

    • Written by from Mississauga

    First day with device - I'll update after more experience.

    First impression - it stinks, literally - there is an extremely strong perfume/chemical smell to the device (likely caused by the black foam it comes packaged in) which still remains very strong on the hipKey after a day. Some may like the smell, but I'm allergic, and it may not be good for kids.

    A first day with hipKey (and iPhone 5, both fully charged):
    - Many false and unusual alarms
    - In Alarm (distance) mode, set on low (2-5m), with hipKey on a table about 3m from phone also sitting still on another table, alarm spontaneously sounded on both devices many times but was fine most of the time. There was no one moving around, nothing in the environment changing. Also found that if I picked up phone and walked, alarm would often sound at about 8-9m (not 2-5m as it was set for) and sometimes I could go 20m before the alarm sounded (this was in a house).
    - In Motion Detect mode, the hipKey randomly sounded a false alarm several times (while sitting absolutely still on a table) but no alarm was indicated on the phone at all (alarms are always supposed to sound on both unless set otherwise). The phone was only about 10m away, and hipKey silenced itself 1-5 secs after, all with no alarm ever indicated on phone. If I moved the hipKey, the alarm sounded on both as expected, which is great. The other thing I noticed is that if the hipKey (or something it is attached to) is picked up and walked away with in a very smooth fluid motion (no quick moves, but at a decent normal speed), the motion/theft alarm did not sound at all, but you do get an out-or-range alarm eventually. I think unless someone does this on purpose (knowing what a hipKey is), there would typically be some sudden movement to trigger alarm.
    - The hipKey is really well designed, but quality control in manufacturing is lacking, on mine, one half of one plastic side isn't attached properly, and the I/O symbol is quite off centre on the power button (and the light only lights up half the symbol).
    - The hipKey app is exceptional, well designed, intuitive, and above average in every way. It needs to remain running in background to work, and notices of alarms (on lock screen) disappear with no record (which is a big drawback). I also found my phone battery drained noticeably faster overnight (maybe 2-4 times as much as usual), guess no way around that.
    - One big issue with theft/motion, or child distance/abduction alarm: Touching the button on hipKey immediately silences the alarm on BOTH hipKey and phone (and often alarm on phone is delayed for a second), so the system is very easy to defeat even by someone who knows nothing about it but touches the button on the device making the noise (the hipKey), at best leaving a quick short beep on the phone which can easily go unnoticed (and in many cases there are no indications an alarm was ever sounded). Leaving the only alarm happening when the device finally goes out of range, which could easily be too far or too many rooms/corners away to be able to find it (or stolen property or a child).

    I will refine this review further as my experience with hipKey grows.

    6 of 26 people found this useful