• 1.0 out of 5 stars

    Complete Rubbish

    • Written by from San Diego

    I have had the Hipkey for close to two months now. It won't charge or turn on. Customer service does not get back to me. False alarms constantly when it did work (which was not very often even when it would charge). The alarm would go off when I was driving, if I had my keys in my pocket and was sitting at a table with my phone on the table and even with both my keys and my phone in the same pocket. Not sure why Apple is selling this - its a $100 rip off.

    12 of 13 people found this useful

  • 1.0 out of 5 stars

    too bad they don't have -1 stars

    • Written by from Rockville

    Save yourself some headache. I saw some negative reviews, but in view of some positive and also because it sold on Apple's store I gave it a chance.

    1. Buggy and even slowed down an Iphone 5S. It has to be really bad coding for the App.
    2. The App has a lot of bells and whistles, but in reality most of it is just gimmicks. The distance control (sensitivity) is a joke.
    3. The unit is constantly loosing connection with the phone and does not get reconnected automatically when near. You need to bring up the app and then it connects. I think that the main issue is that it wants to own the Bluetooth connection to the device instead of letting IOS do what it does best.
    4. Now for the killer. The bad reviews about the battery not lasting are true. Battery or unit stop taking charge after only 45 days of use
    5. Now for the worse yet. Customer service from the company is nonexistent. It is based in Europe or Australia. Sorry, I am not wasting my time and money to ship garbage overseas to get another garbage.

    In my view this is a nice mechanical design with poor software and electronics material implementation. Even my cheap shower Bluetooth speaker has a better reception (for music mind you) much further than the distance this would loose connection.

    Can you imagine having to carry the phone and hipkey and the key holder holding it all around the house when just going upstairs in your house with the phone? The safe zone feature is mostly a gimmick so that you don't observe the high amount of false alarms when the unit is used outside the safe zones you set. It should be called Quiet zone (most of the time)

    10 of 10 people found this useful

  • 1.0 out of 5 stars

    Great Idea, poorly executed, dismally supported

    • Written by from Santa Rosa

    I REALLY wanted to like this product. As a physician, when I round in hospitals I'm constantly pulling my iPhone from its case, setting it down in front of me, then forgetting to pick it up before I move on to a different nursing unit or workstation. Even worse, I sometimes leave home without my phone, discovering I don't have it only when it comes time to make a call or retrieve a bit of personal or medical information. This device and the accompanying app seemed designed for me.

    However, within a few days, gratitude for its help turned to contempt for its failings. The battery, which is supposed to last 2-3 weeks, would lose its charge entirely and repetitively within 2 DAYS. False alarms irritated those around me (hipKey literally on one hip, iPhone on the other, but both squawking at me to tell me that they were no longer in range of one another. Occasionally, the hipKey would heat up dramatically in my pocket, then announce a disconnect. The "battery indicator" in the iOS app was USELESS. It would tell me the battery was fully charged when the device wouldn't even power on.

    None of the email support requests I sent to the company was answered. The FAQ on their website seems to have been created by Google Translate, with buttons on the device and features in the iOS app carrying randomly differing names in different places.

    When I returned it, 2 days shy of my allotted 2 weeks, I told the sales staff at my local Apple Retail Store it was the single most disappointing product I'd EVER purchased from Apple, and I recommended they remove it from the list of things they offer for sale.

    10 of 10 people found this useful

  • 5.0 out of 5 stars

    hipkey, find your keys, is magic !!

    • Written by

    I got hipkey to make it find my keys for me. I can never find them and get confused if I have them with me after closing and auto-locking the door. It has happened more times I have had to spend 100$ to have my front door opened by a locksmith. This is more than what I spent on one hipKey !

    Hipkey does not have to have other features enabled at the same time as Find-Me. This is exactly what I wanted.

    The battery is great. So far after three weeks I still haven't had to charge it.

    10 of 10 people found this useful

  • 5.0 out of 5 stars

    Works beautifully

    • Written by

    I have used it every day since I got it, and haven't had any issues with this device at all.

    Be prepared to use hipKey a few days to learn how to use it in the right way. I did. After that there is no point of return. It is absolutely great and the consumer promise 100% fulfilled.

    At first I got a few false alarms but I quickly learned to set alarm distance to medium or long (best result) and then setup safe zone's, which is an excellent feature. If you don't already use safe zones, then do so as it is an important feature for the overall experience. I also learned not to carry hipkey or iPhone tightly enclosed to the body. Bluetooth is not well suited for that in general and the result can be a degrease of max connection distance between iPhone and hipKey.

    I normally do not loose my things but it happened one week ago that my iPhone slipped out of my pocket while sitting on the back seat in a yellow cab. When leaving the cab, my phone was still on the back seat. Luckily hipkey warned me and I could run to stop the cab and immediately get my iPhone back. So happy with hipKey that day! Another observation with hipKey is that after carrying it, I have become more aware about not leaving any of my valuables behind where ever I am. This it in self is really beneficial.

    Finally this morning I downloaded the new hipKey app and found it now overrules the mute button. My one complaint has now disappeared.

    Great work hipKey team. I'd recommend hipKey to everyone I know.

    11 of 12 people found this useful

  • 1.0 out of 5 stars

    electronic snake oil - great promise - disappointing in the real world

    • Written by from Toronto

    -forget about using this to prevent theft - far too unreliable
    -it actually bills itself as a child monitor and has a dedicated mode for this - no fit parent would rely on this device
    -as a device to help you remember something - without needing 100% reliability is the only reasonable use I can see
    -I have had this device for a week - never once did it provide any benefit - but it causes numerous irritations every day
    -extremely misleading for this device to claim it has a "proximity" alarm - it has no idea where it is - there is no GPS like an iPhone - all it can do is monitor the strength of its wireless bluetooth connection to your phone. Bluetooth operates on 2.4GHz frequency - a free to use without license frequency that is crammed with every conceivable wireless device around, and also interfered with by common items like microwave ovens... the strength of a 2.4 GHz signal is highly variable. I have had this device tell me it lost connection at normal sensitivity when my iPhone 5 was less than a foot away - both together in the car. Even when having perfect line of sight in the wide open outdoors, this device connects and disconnects at normal sensitivity from just 15 feet away. Forget about using this device to monitor your stuff in a coffee shop when you step into the bathroom
    -motion sensor mode - here is something - that IF -and a BIG IF - if the signal connection was more reliable - could be used instead of the highly variable "proximity" mode. Problem is - way too sensitive. The slightest vibration once activated - and it goes off. No sensitivity setting. No ability to say after 3 bumps in 5 seconds - then set off motion alarm. Nope. Nothing but an avalanche of false alarms from excessive sensitivity.
    -if you expect the "alarm" built into the device to act as a deterrent forget that - unless in a perfectly quiet setting, there is no chance anyone - not even the thief will even hear the alarm - and if they do - all the have to do is press the most obvious of two buttons on the device and it will shut off
    -I was excited by the apparent potential of this product when I read the marketing - but now I am simply disgusted - as a toy to amuse yourself - or for a supplemental warning device that can NOT be relied upon - if that is all you expect - and you simply love gadgets - just for the sake of having another gadget .... nah - even not then... there are much better devices to spend your money on ... my pebble smartwatch can alert me when it loses connection to my phone - and can make my phone vibrate plus do a lot of other things - I can't think of any reason to reasonably recommend this device
    -the company claims they won a red dot design award - which demonstrates that the red dot design award is a worthless sham - probably simply handed out based on the product claims - and not any real world testing - yes many trade show awards are that kind of a sham

    9 of 10 people found this useful

  • 1.0 out of 5 stars

    No charge

    • Written by from Leigh on Sea

    Purchased one for my wife as a gift. Arrived and it won't take a charge. Written 3 times to hipkey and no reply. Dont buy this product

    8 of 8 people found this useful

  • 1.0 out of 5 stars

    false alarms are a huge deal-breaker

    • Written by from Vancouver

    I want to love this product, but … the false alarms! It worked great for about a week, and then the false alarms started, warning me that hipKey has lost its connection … when it was 3 feet away … in a so-called “safe zone.” All of this behaviour persisted after basic troubleshooting like resets of the pairing.

    Even a few false alarms would basically be a disaster for this product. Obviously can’t trust this thing in a movie theatre or business meeting! Can’t even sleep with it around.

    8 of 8 people found this useful

  • 1.0 out of 5 stars

    No good services from the manufacturer from the Hipkey

    • Written by from Haelen

    The device won't pair at any moment. The manufacturer did not respond to any of my mails. The quick and good solution came from the Apple store itself by responding to send it back and refunding my money.

    10 of 12 people found this useful

  • 1.0 out of 5 stars


    • Written by from granger

    I have gone through 2 of these -- great in theory but there are too many false alarms to make this useful. I have the Keningston ones too and although they do not have the safe zones I did not get one false alarm

    15 of 22 people found this useful

  • 5.0 out of 5 stars

    It saved me from loosing my iPhone 5 yesterday - I love my hipkey !!

    • Written by

    I am so happy for my hipkey. When driving in a cab I didn't notice that my iPhone had slipped out of the back pocket of my trousers and was lying on the back seat. After paying I left the cab and started walking away. Within seconds I was warned by the loud hipkey alarm and I ran back to the cab and found my iPhone again. I praise my hipkey for rescuing my iPhone this time.

    Generally I find hipkey very robust and reliable. Connects quickly and stays connected when in reach. The range is quite good and the safe zone feature is excellent.

    The motion alarm is handy as well. I use it to protect my computer bag when going on business trips.

    10 of 12 people found this useful

  • 1.0 out of 5 stars

    Piece of Junk

    • Written by from Mount Morris

    This is a zero star item. I could not get it to charge. Tried everything. Switched outlets, chargers, USB plug and it never even pretended to charge. I cannot believe Apple is standing by this product! Don't waste your time, don't waste your money. Hey APPLE, there are some considerable issues with the Hipkey. Why do you even sell this? It is SUBSTANDARD and not up to the quality consumers expect when shopping at the Apple store.

    9 of 11 people found this useful

  • 2.0 out of 5 stars

    Lots of false alarms

    • Written by from San Francisco

    There's so much about this product to love. The concept. The product design. The great features. The solid construction.

    Unfortunately, I think there's some issues that hopefully can be fixed with future software or firmware updates. Basically, I get lots of false alarms and randoms beeps and alerts.

    I even set up a "safe zone" for my entire apartment and a little beyond, but I still got beeps and alerts when I went to the bathroom. I guess the bluetooth couldn't go through the 2-3 walls between my kitchen and bathroom, so it alerted me.

    Recently I was sitting in a waiting room before an appointment and it went off twice. One time my iPhone was in my left pocket and my hipKey in the right. The second time my iPhone was in my hand literally a couple inches from my hipKey. I was playing a game, so maybe it interrupted the bluetooth or hipKey app. The hipKey was set to vibrate only, but still beeped, which was a bit embarrassing in a quiet room.

    I'm still love the idea of the product and bet that it will be improved with software updates. If you don't mind being an early adopter and dealing with false alarms along the way, I'd get it now.

    16 of 25 people found this useful

  • 5.0 out of 5 stars

    Does what it promesses... And better

    • Written by from Drummondville

    It's a wonderfull piece of hardware that works very well, almost no false signal. Pairing is easy and connection holds well to its advertized specs... I charge every 5-7 days only... Worth the price... Would buy a second one!

    9 of 11 people found this useful

  • 5.0 out of 5 stars

    Super cool :-)

    • Written by from Humlebæk

    Just bought the hipKey. Love the sleek design and it just works. Awesome !!

    9 of 11 people found this useful

  • 1.0 out of 5 stars

    REALLY wish this was worth it!

    • Written by from Middleton

    My wife bought the Hip Key for me at Christmas. It sat until three weeks ago. It was awesome! Actually saved me twice from wasting time. The fact it worked both ways helped me too. However, like many others have said it stopped taking a charge after one recharge. I was surprised to go to the store and see it was not offered anymore. Apple gave me store credit. For a split second I thought about ordering the now less than $60 priced replacement. I don't have a customer service example, but in my mind the customer service neglect is a deal breaker. Mainly because the store was being "nice"by giving store credit. I won't risk it again.

    7 of 8 people found this useful

  • 1.0 out of 5 stars

    Great Idea - Bad Product

    • Written by from Hillsdale

    I like to call my self an earlier adopter of new technology and this was a great idea/concept but quality control apparently got the best of them. I enthusiastically purchased a hip key because I have a bad habit of leaving either my phone or my keys all over the place. This would be the product to solve my problem. It's a bit on the expensive side, but it would have saved me a lot of headaches.

    But then this product became the headache. I went through 3 of them (All purchased from Apple Store) and neither one of them work. They just would not power on. Even the store employees were surprised. Guess I'll look at the Kensington one...

    8 of 10 people found this useful

  • 5.0 out of 5 stars

    Brilliant value for money

    • Written by

    When travelling I use Hipkey to look after my iPhone or iPad and my camera bag with all my expensive camera lenses. It is a great looking device that is easy to use and very reliable. I'll recommend it for anyone.

    9 of 12 people found this useful

  • 1.0 out of 5 stars

    No connection

    • Written by from Frederick

    It connected at first, but when I turned off my bluetooth on my iPhone to conserve power, the device refused any connection afterwards. After several attempts to reset the device and establish connection. It refused any connection afterwards. This toy is nothing more than a waste of money. Do not buy this item.

    24 of 42 people found this useful

  • 1.0 out of 5 stars

    Poor Quality Control during manufacture

    • Written by from LONDON

    I have recently purchased this product from an Apple store in the UK. The hipkey would not take a charge so I returned to the store and exchanged it for another still sealed in its packaging. When I got this home this would not take a charge also. I intend to return this one to the store and ask for a refund.

    There appears to be very poor quality control during manufacture that I managed to get two which both had the same fault, which appears to be quite common according to other reviews.

    The product is a good idea, but this manufacturer's product is very poor indeed.

    5 of 5 people found this useful