• 1.0 out of 5 stars

    Should Have Listened

    • Written by from Amherst

    I pride myself on making well informed decisions while striving for quality products. In this case, I thought I knew better and chose to ignore the reviewers on the lack of consistent connections.
    Let me be clear, when the speaker works, it is amazing. However, many, many times I try and connect via AirPlay and the speaker just isn't there. I have reset the settings so many times, I now leave a pin next to the speaker to help with the reset. After connecting, which at times includes the full reset and connect again, the sound is awesome...actually better than just about anything I have heard for the size and price. But....it has to be connected to hear it...UGH

  • 1.0 out of 5 stars

    Not fit for purpose

    • Written by from Paris

    On the rare occasions the connection works, sound is good. 90% of the time, the only sound you can hear are my screams of disappointment

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Me, too. Frustrating Beyond Belief

    • Written by from NEW YORK

    I am both heartened and discouraged by the other recent comments about losing connection, dropped playback, appearing and then disappearing from the AirPlay menu. It used to work pretty well but recently it started having these ridiculous problems. It's not that old and looks brand new so the thought of pitching it is too painful but it's now so unreliable that it's too frustrating to use. I am considering buying another AirPort Express and seeing if I can get a more reliable connection that way since I have the MM1s plugged into an AirPort Express and they work pretty well. I wonder if a software upgrade from the Bowers & Wilkins folks would fix the problem and whether the recent iOS upgrades are the cause. Seems likely, why would so many of use start having similar problems all at about the same time?

    Bottom line: Potential purchasers, I wouldn't rush to buy until these connection problems are solved. If they aren't, look elsewhere.

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    I wish I had followed the reviews' advice

    • Written by from San Francisco

    Audio is great but connection problems are horrific. Would you rather have an audio system with slightly lesser quality that works reliably or an audio system that can start/stop working absolutely anytime? Audio disconnects in middle of songs, sometime device is undiscoverable.

    Tried many different setups including giving a static IP to the device, updating firmware, switching to a time machine for wifi, everything has failed.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Another frustrated user.

    • Written by from London

    Like many here we are unable to get a reliable wireless playback. Was working perfectly, two speakers then started dropping out before stopping altogether. Was hoping for an answer here, only found kindred broken spirits. Such a shame as the speakers sound gorgeous when connected.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Can't stay connected to wifi

    • Written by from Wellington

    Everytime I want to use the speaker I have to reconnect it to the wifi network. It's so bad I have given up using it and B&W customer support just say I am too far from the router. Not true as the same thing happens if I put it right next to the router. Yes I can hardware it to the router but I don't want the speaker next to the router. WIth many others experiencing the same issue I do hope B&W read this forum and do something about this issue to help us all use the products to the design specificationsthey were bought for. Anyone cosindering investing in a quality speaker, avoid the A5!

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Poor connectivity

    • Written by from Reading

    wifi connection drops out a lot. Even audio jack connection doesn't work.

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    SOOOOOOO DISAPPOINTED!!

    • Written by from louisville

    My kids got me the A5 for Christmas 2012 to go with my new Mac and I can't begin to express how disappointed I am with this speaker. When it works the sound is awesome, however, it has never worked for more than 15 minutes without dropping out, EVEN WHEN HARD WIRED!! Took the A5 along with my hard drive to the Apple Store for evaluation--they confirmed there was nothing wrong with my internal speakers, and when they hooked the A5 up to one of their computers they had the same issue with it in the store! After many hours of over the phone trouble shooting with a B&W rep, I sent it in its original packaging back to B&W for diagnosis/replacement ($55 shipping cost). A few weeks later they sent "a new one" back to me (without an original box) with diagnostics on my "old one" that said no issues were found. Within 20 minutes of playing the replacement A5, it started dropping out again. I'm passed the 2 year mark from original purchase date, and one year of replacement date, but given the amount of time, energy and money I've already spent on this speaker in addition to the $599 price tag, I have simply given up. SO FRUSTRATED!!!!!!! They should refund my money....!!!

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Doesn't stay connected

    • Written by from Montreal

    Sometimes it works, but most times it doesn't. Sometimes it won't even connect at all. Sometimes it loses connection every few minutes. Sometimes it works for a few hours. If you enjoy disconnecting from your wifi over and over again but you don't care too much for actually hearing sound come out of your speaker, this is the speaker for you.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Poor product

    • Written by from London

    I had similar problems to many of the other people here. Audio drops out frequently when streaming music and film and there is a constant delay in audio vs picture when streaming live TV. Despite several attempts to fix the problems without resorting to wires (the whole point of the product) I was unable to so both the A5 and A7 that I bought are going back to the shop.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Constant drop out on wifi

    • Written by from Eindhoven

    Dear B&W representative...please read all the reviews about the terrible wifi performance (core of the idea of your airplay speakers!!!) and come up with a true solid solution. Thanks in advance!

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    Terrible connectivity

    • Written by from London

    Like loads of other reviews mentioned here, sound keeps dropping out. Can't rate as anything other than one star as it just doesn't work.

    5 of 5 people found this useful

  • 1.0 out of 5 stars

    Terrible connectivity

    • Written by from Houston

    I keep waiting for a software update to fix this thing, no luck. Save your money and get something else. I had the Zeppelin and it worked flawlessly, great sound, but much pricier. This thing will not hold a connection - using an airport extreme, iPhone, iMac, iPad, you name the apple product. It just doesn't work.

    7 of 7 people found this useful

  • 1.0 out of 5 stars

    WiFi Drop outs constantly

    • Written by from Blackheath

    I too have had constant flaky WiFi dropouts making me revert to using the A7 in the adjacent room. Waste of $599 !!

    7 of 8 people found this useful

  • 1.0 out of 5 stars

    Useless brick

    • Written by from Kitchener

    As others have noted, flaky WiFi implementation and constant dropouts render this an expensive cinder block. Disappointed in Apple for selling it to be honest.

    14 of 15 people found this useful

  • 1.0 out of 5 stars

    Completely unreliable

    • Written by from Milton

    The A5 Drops Airplay connection so much that it is basically un-usable. It becomes a part time hobby to keep resetting it. There is no firmware updates. Big waste of money.

    29 of 31 people found this useful

  • 1.0 out of 5 stars

    Useless

    • Written by from Santiago

    Just bought an A5 thinking of listening to my itunes collection. Since there are several ipads and iphones st home, I was looking for a system that everyone could share. It didn't work. Two or three minutes of streaming, and then silence. So, after trying four or five times, streaming from different devices, just took it back to the store, and returned with a Bose Soundtouch 30 that works perfectly fine. Buyer beware!

    12 of 13 people found this useful

  • 1.0 out of 5 stars

    Great sound, horrible software.

    • Written by from MINNEAPOLIS

    Setup process is terrible, and only supports 2.5ghz radio. Neither your network SSID NOR your password can have exotic characters, such as spaces, pound signs and the like. Once you manage to reconfigure your network to fit the broken software on this device, you will notice that the device is NOT available on the 5ghz version of your network, which is very, very lame. If you get that far, you'll also find its Airplay implementation tends to drop out quite a bit more often than it should (I've streamed to Airport extremes with no issues in the past, on the same network).

    Looks great, sounds great, but the software is just disgusting. Do not buy.

    15 of 16 people found this useful

  • 1.0 out of 5 stars

    Air Play only?

    • Written by from East Meadow

    I purchased these at the store's recommendation as external computer speakers. First disappointment is they are only air play and can't connect to the computers audio output. Second disappointment is they are too bassy with no adjustment available. Some albums like Celine Dion are almost unintelligible. I am taking them back. Further there are no manuals.

    6 of 7 people found this useful

  • 1.0 out of 5 stars

    Wireless connectivity so bad as to be useless

    • Written by from Austin

    I'm a tech savvy electrical engineer with both pc's and mac's. However the flakiness of the A7 airplay connection renders it almost unusable. It constantly drops out, hangs, requires resets to reconnect etc. I spent considerable time and tried many approaches to solve or minimize the problem with no success. Running through setup procedure many times, Different wireless routers, dedicated Airport Time capsule placed nearby etc. Software/firmware updates etc etc. Nothing seems to give reliable connectivity. Also it's useless as a wireless speaker if you are watching video on your pc or laptop since the time delay leaves the audio out of sync with the video by seconds.

    The sound quality is excellent, but wireless connectivity is essentially unusable it's so bad. Only buy these if you plan on using an audio cable connection, and disregard the wireless features.

    15 of 18 people found this useful