• 1.0 out of 5 stars

    No Scan with Mountain Lion 10.8.2 Beware

    • Written by from Williamsville

    Very disappointed.
    No Scan ability at all on OS 10.8.2 (iMac fall 2011)
    Tried manual download from Apple and installed software. No good.
    Apple should advise us if this stuff does not work. Please.

    277 of 329 people found this useful

  • 1.0 out of 5 stars


    • Written by from NORTH LAS VEGAS

    I have used this printer for two years and have been continually frustrated by its lack of reliability. I run a Mac desktop computer, a Mac notebook, my TV, and my iPad off a wireless home network. This printer is the only device that will NOT stay connected to the network. Every time I use the printer, even if it's twice in the same day, I have to reconnect it. Considering the extremely inconvenient method provided for connecting, this situation is more problematic than a consumer-oriented design would be. in addition, the software is so inaccurate that it is worthless. it will often report that a document is printing when it is not. Jams are frequent because paper feed is poor. Technical support is expensive and not helpful. I was actually told to dismantle the cartridge carriage. I replaced it with a much less expensive printer with more features. DO NOT BUY THIS PRINTER.

    115 of 123 people found this useful

  • 1.0 out of 5 stars

    Avoid HP

    • Written by from Derry

    HP is great when running with PC's. The printer is great when you plug directly into it. The wireless is a constant fail. Everytime I need to print it's a project to get the MacBookPro and the printer to talk without plugging in via usb. I have given up all hope after another evening of fighting and have bought an Epson which all my Mac/Apple peeps say works everytime. Sorry HP.

    92 of 99 people found this useful

  • 1.0 out of 5 stars

    Very Disappointing

    • Written by from Berlin

    I looked at the reviews when I ordered this printer/scanner. One review said the scanner didn't work. I call Apple and asked if I should be concerned with this problem. They assured me it would not be a problem. I received the printer/scanner yesterday and set it up the wireless scanner from the computer to scanner worked great today it's getting hung up and freezes my computer and I have to reboot. The HP help tells you to run the HP utility to make sure the network is "good" and not coming back with an "unknown" status. I have a good status and it still gets hung up. I will call Apple to find out about the return policy.

    82 of 88 people found this useful

  • 1.0 out of 5 stars

    Cheap, plastic printer poor paper tray design

    • Written by from Livermore

    Bought this printer in March 2013 and the paper tray finally quit feeding paper in June. Paper jams throughout time I have used it. During my teaching career I taught the Office Program so I have used printers since 1986. HP printers made during the first 10-15 years from HP were solid, well-built, designed to take the constant printing needs for the computer classes with an average of 30 students per class for 6 to 8 classes each day. HPs newest computers are JUNK! Cheap plastic and cheaply made. Yes, printers do cost less today. However, I would rather pay more and have them last for years with less problems. It often took us days to get the printer working with all the different programs so when you consider that time it takes to set one up it is worth the extra cost to get one that is reliable. There is NO HP tech support either!

    67 of 69 people found this useful

  • 1.0 out of 5 stars

    Worst printer ever

    • Written by from Chevy Chase

    Do not buy this printer. It never works well. It requires toner changes after only printing a few pages, is always backed up, spooling, giving us error messages. What an aggravating part of our home office!!! It is great that you spend only $150 on it because it will go through that much in toner in the first 2 weeks.

    73 of 85 people found this useful

  • 1.0 out of 5 stars

    Big disappointment

    • Written by from Bloomington

    This printer is very disappointing. It loses its wireless connection constantly and runs out of ink quickly. The ink is very expensive and the quality of the print is just not that good.

    I loved HP printers in the past, and I regret this purchase very much.

    62 of 66 people found this useful

  • 1.0 out of 5 stars


    • Written by from massillon

    This will work good for 6 months and then it will stop feeding and stop recognizing the black ink cartridge. It wont print black at all. HP says its common with Macs and they don't have a fix. I would not recommend this at all.

    58 of 62 people found this useful

  • 1.0 out of 5 stars

    Bad Printer!

    • Written by from New Kent

    I loved this printer for the 1st year! Then it stopped working. Would not print anything with black ink!!! Called customer care and talked with some one in India. Was told for a FEE they would send me to a support line. After doing some research, I found that many Mac users are having the same problem! So it is now in a dump and I will not buy HP again!

    51 of 52 people found this useful

  • 1.0 out of 5 stars


    • Written by from Midvale

    I have had this printer for about 2 years now. I bought it for school because I would be doing most of my homework on my iPad at the time. It works great when I'm printing from my iPhone - never has a problem. However, whenever I print from my iPad, my MacBook Air, or my iMac, I have to physically unplug and replug the printer! I'm loosing my mind!

    20 of 24 people found this useful

  • 1.0 out of 5 stars

    Don't Buy!!

    • Written by from Bountiful

    I bought this printer because it says it has AirPrint (had a previous printer from HP that wasn't AirPrint compatible which also had issues). My first day setting it up, it worked fine and was able to print from all of my Apple devices. I'm pretty tech savvy but ever since day one, I can only print wirelessly from my computer - I constantly get the error message "No AirPrint printers found" when I try printing wirelessly from my iPhone and iPad. I will never buy an HP product again as I always end up having issues with their products. I've tried setting up wireless direct from the printer (as well as turning off wireless direct), going through the set up wizard, installing new drivers, powering off and unplugging/plugging back in and nothing seems to work. For a split second while going through the wireless setup wizard on the printer, my iPhone actually found the printer but than once the wizard completed and it showed connected to my wireless server, my iPhone lost the connection and couldn't find the printer again. It's the one time I actually threw away the box to something so I can't return it - only option remaining is to take it out to a field and re-enact the scene from Office Space then go buy a new printer from a different manufacturer.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Great printer if you enjoy paper jams and buying ink cartridges...

    • Written by from APO

    Have had good success with prior HP all in ones and hoped this would be as good. From the start I have been disappointed...so so print quality, small but expensive ink cartridges that don't last long and seem to dry out quickly, and printer constantly jams. Don't buy it.

    2 of 3 people found this useful

  • 1.0 out of 5 stars

    An HP customer no longer - after decades of HP printers

    • Written by from Alpharetta

    For a printer we purchased through the Apple store with our new Mac, this printer couldn't have been a bigger disappointment.
    1. Impossible to keep a wireless connection - the thing disconnects constantly. If you want to print, you've got to physically go to the printer and play with it (turn it on and off, etc) so it reconnects to your wireless network.
    2. HP no longer makes the correct ink cartridges. The company recommended "substitutes" don't seat correctly in the slot and give "ink low" error messages. This doesn't even address the fact that you get very few pages per cartridge and the cost is outrageous.
    3. Support. Surely you jest.

    We're now using a much older Cannon that puts this disaster to shame. I'd give the photosmart negative stars if I could.

    1 of 2 people found this useful