• 1.0 out of 5 stars

    Negative number rating

    • Written by from Valley Grove

    This printer is a black hole. Wireless connection doesn't work well. Had to use a cable for the desktop (HP!!) MacBook Pro hunts it down. Forget HP tech help(?) If they can get it working, it won't the next time you try to use it. Constantly tells me it's out of paper, even with over 100 sheets in the tray. Prints one side of one page, then quits and says it's out of paper again. May spew blank sheets - and then be out of paper again with a full tray. It takes 2 people to get it to work, and then you have 2 frustrated people. One to tell the computer to print page again over & over, and another to feed one of the 100 sheets in & press the button to tell the printer that it's supposed to print. Never again. I had a Brother that worked fine. Too bad I gave it to a friend before I realized what a lemon this printer is. I was trying to upgrade to wireless.

    14 of 14 people found this useful

  • 1.0 out of 5 stars

    failed out of the box, never worked

    • Written by from Severna Park

    The first error was the ink cartridges would not register with the printer. I was able to fix this by repeated, somewhat randomly removing and reseating all 5 cartridges.
    The ink cartridges come w/ the printer, are clearly labeled and very easy to install, but the contacts must not be reliable. Anyway, install and re-install the ink four or five times and you should be fine. Be sure to use the 'setup' cartridges that come w/ the unit.
    Second, fatal error: immediate paper jam. Hat's off to HP on this glitch, it's a real professional jam, solid, tightly packed. Took me a couple minutes to clear it. I'm even using HP paper. Of course, I tried several times, even one sheet at a time. JAM ! JAM!
    My wife took it from me before I through in the driveway and ran it over with my car.
    Back it went.

    15 of 16 people found this useful

  • 4.0 out of 5 stars

    Very Nice Printer!

    • Written by from Marmora

    I am very pleased with the speed and quality of this printer. I choosed to setup my printer on our wireless network and not through the USB port of my local desktop computer. In doing so, I had setup an HP eprint service so we can print from our iPhones and iPads in our home. The cool thing is that your printer is connected to your web based eprint service account and you can print from your mobile device when out of the home. I highly-recommend this printer to everyone.

    19 of 24 people found this useful

  • 1.0 out of 5 stars

    Not Impressed

    • Written by from Charlotte

    So far I am very disappointed. Got it set up wirelessly and document printing is just fine, but my daughter tried to print out a photo and the printer indicates it is loading for 10-15 minutes and then prints about an inch of the picture and quits. Very frustrating when homework is due and its 11:00pm!!

    28 of 44 people found this useful

  • 1.0 out of 5 stars

    CAUTION! HP becoming notorious for halting software updates

    • Written by from San Francisco

    I have used HP printers and all-in-ones for over 10 years. My last all-in-one is less than two years old, and it has worked as expected. Printing, faxing, copying scanning wirelessly usually worked, but there were always occasional problems.

    Now, with Apple's Mavericks update, my and dozens of other models of HP printers, scanners, and all-in-ones have lost scanning functionality, and HP has chosen not to update their software that enabled an efficient scanning workflow.

    Instead, HP is directing us to Apple's scanner utilities, saying it is adequate. It is FAR from adequate for those of us who who have continuous scanning projects, such as teachers who regularly scan items for class assignments. HP's own forum is littered with with several months worth of complaints by Mac users.

    Apple shares some responsibility in this fiasco. Apple certainly has the ability to assist HP in updating its functionality software to work with Mavericks. But instead, Apple Store is selling HP's newest all-in-ones and other printers, and by doing so Apple is tacitly saying to many Mac users that they should just buy new HP hardware to solve their problem.

    Buy Epson, Brother, or other brands. Anything but HP.

    10 of 10 people found this useful

  • 1.0 out of 5 stars

    Piece of #%*^! Stay away

    • Written by from Murrieta

    HP Doesn't get it. This thing disconnects every hour. You have to bang on the touch screen. The Tray slot os awkward. You have to insert USB sticks several times before it reads them. HAD ENOUGH ? IDIOTS DESIGNED THIS UNIT. We should all sue HP for wasting so much of our time.

    10 of 10 people found this useful

  • 3.0 out of 5 stars

    Eats Ink

    • Written by from Evanston

    Printer functionality is fine, and the printer works well with my home network and with MacBook and other computers, but there is no way that I'm getting anywhere near the predicted page count from ink cartridges . . . more like 1/2 (and that includes the XL cartridges). Seems like a very cynical ploy by H-P; shame on them.

    10 of 10 people found this useful

  • 3.0 out of 5 stars

    Impossible to print photos larger than 5x7 from an iPhone

    • Written by from Santa Monica

    It is impossible to print a photo larger than 5x7 from your iPhone or iPad. I called the printer tech support specialist at HP and she told me you can't select a paper tray when printing from a mobile device and I should contact Apple. I checked the App Store and found HP has a free print utility app that allows you to select which paper tray you wish to use. The problem is that even if you select "Main Tray" and "8 1/2x11" - the largest image size you can choose is 5x7. There's a "Custom" size option, but it makes even high resolution photos print at 4x6.

    In the Q&A section, someone says the photo paper tray is adjustable to 8x10 - it isn't. It only goes to 5x7.

    Bottom line - 5x7 is the max. size photo you can print from a phone. Any larger and you have to use a computer.

    13 of 16 people found this useful

  • 4.0 out of 5 stars

    7520 Photosmart

    • Written by from Maumee

    Excellent preforming printer. However, I believe the ink cartridges are too small, thus can not print very many pages.

    14 of 18 people found this useful

  • 1.0 out of 5 stars

    Awful Printer with nothing but issues

    • Written by from bowmanville

    I am a Computer Engineer of 14 years and know my way around electronics. This printer (for the lack of a better word) had more issues than the '85 Toronto Maple Leafs. This would shut off, and not be able to re-connect until I would unplug the power cord and re-insert. That would kick-start and printing wireless would again be available until it powered down again after a while of non use. We took this back to Staples and will never purchase anything from HP again due to the awful customer service I received.

    Thanks for nothing HP and good luck with your nasty printers. :)

    9 of 9 people found this useful

  • 2.0 out of 5 stars

    YOUR NEED A USB CABLE!!!!

    • Written by from Cocoa

    After 2 hours of phone calls (after reading the included instructions) I finally got the thing hooked up. I was trying to do this for my parents, to whom I convinced to switch to Apple because of it's ease of use. This printer made me a lier. If you don't hook up the USB cable you do not get the message from the HP Utility where it tells you how important it is to use the USB cable to set it up. Kind of stupid. Maybe it was my mistake but after following the instructions (after the cable was hooked up) it tells you that you need to DISCONNECT the USB cable to continue on with the WIRELESS set up. As soon as you disconnect it the printer can no longer find the network it is connected to???? My parents have a brand new IMac. The only think they don't have Apple is the router. The printer has no problem connecting to get all the online apps running on the screen (useless feature). There should be no reason it cannot communicate with the IMac. Apple's solution is to just keep the USB connected. Why ??? Crapy printer if for only the set up and installation. Would not buy again!!!!

    9 of 9 people found this useful

  • 1.0 out of 5 stars

    AVOID like the plague !

    • Written by from PELHAM

    I bought this printer through Apple when I bought my new MacBook Pro with Mavericks because I couldn't get a printer driver for my new laptop to work with my old Canon Pixma. I thought since Apple promoted it, it would be a good product. Not so! My main complaint is it's an ink hog ! I've been doing end-of-year printing of records and tax returns (for 2 old people on Social Security), and I'm not able to get more than 20 sheets from the XL black ink cartridge. I've been through 3 cartridges already and it's just the first of February. It also doesn't use all the ink in the cartridge, so the yield is very small. I'd recommend buying a new and better Epson or Canon printer and stay away from the HP's unless you have lots of money and paper to waste !

    8 of 8 people found this useful

  • 1.0 out of 5 stars

    Terrible

    • Written by from Coto De Caza

    This wireless printer (why no ethernet port) is junk. It can't keep a connection with my Mac which is less than 4 feet from the device. The screen is covered in ads. The only way that I can consistently re-pair the printer to the Mac is to turn off the printer, reconnect, print my doc and then the printer gets "lost" again. Until HP fixes this problem (which looks like has been an issue for months), STAY AWAY. Yes, it is updated to the most recent firmware. Yes, I've read the FAQs. And, yes, the thing doesn't work.

    8 of 8 people found this useful

  • 1.0 out of 5 stars

    Don't Buy

    • Written by from Manhattan

    Great printer when you're plugged directly into it with a USB cable, but it's wireless capabilities are garbage. All of my apple devices have difficulty finding it on the network so basically "AirPrint" is useless for me. My macbook pro is able to find the printer at times.... if I get close enough to the printer. I spent several hours verifying my drivers were updated and that the firmware on the printer was good, but still had little success. I will not recommend this printer to anyone who uses apple devices or frequently prints via "AirPrint" or wirelessly across your home network.

    8 of 8 people found this useful

  • 1.0 out of 5 stars

    Don't buy

    • Written by from Noblesville

    Can't turn off two sided printing if using MS Office for MAC. I'm sure this "could be" a simple fix, but there is simply no way to effectively reach HP. HP also decided to put advertisements on the printer screen, where functionality would be better. The ink usage and print speeds are not close to what are advertised and this thing is quite loud.

    8 of 8 people found this useful

  • 1.0 out of 5 stars

    Horrible

    • Written by from Souderton

    Once again I have bough a wireless printer/scanner/etc only to find out that it just does not do what it says it does. It is going back to the store. These things NEVER find my MacBook despite several tries at uninstalling and reinstalling the software. Useless. I also have a Canon that is basically a glorified printer since none of the other features work on tat with my laptop either. Might as well keep using my iPhone to take pictures and then email them to myself to capture documents - at least single page and pictures. WASTE OF MONEY!

    7 of 7 people found this useful

  • 5.0 out of 5 stars

    Great Buy

    • Written by from Hanscom Afb

    I updated to this printer about 6 months ago. Zero problems, great pictures, and the apps are great. I have used this printer non-stop for school, projects and documents. I love it!!

    8 of 9 people found this useful

  • 2.0 out of 5 stars

    problem printing double sided

    • Written by from ANDOVER

    When printing duplex, the printer cuts of the very bottom of the page. I've spent hours on the phone with HP all to no avail! I have used HP printers for years - have had at least 5 HP printers, however, I'm now looking at replacing it with a Brother printer. The print quality is good, wireless works good (I'm using it with a Mac).

    I would be completely happy if it would only print duplex CORRECTLY!

    10 of 13 people found this useful

  • 2.0 out of 5 stars

    Two hours of HP tech support....

    • Written by from Los Angeles

    ....that's what it took to install drivers and connections from my Mini with Mavericks and MacProRetina. DO NOT install any drivers from HP download. They are useless. You must call HP to install out of the box 7520 HP printer

    6 of 6 people found this useful

  • 1.0 out of 5 stars

    WORST Printer I've Ever Owned

    • Written by from Jacksonville

    The printer LCD screen keeps freezing. Even after holding down the power button and trying to restart,the printer doesn't respond for at least 15 min. So I unplug the printer - when it restarts, the scanner makes a lot of loud noises. The printer has the audacity to say, "Don't unplug the printer or it will malfunction." On the next screen, it says that the scanner is now broken? I didn't break it - it had a hissy fit and broke itself. Do not buy!

    6 of 6 people found this useful