• 1.0 out of 5 stars

    Communications problems

    • Written by from San Francisco

    When this printer worked, it was great, but it kept losing connection with my computer (all HP printers I have used have this problem), an iMac. On my previous HP, I could unplug and replug the USB cable, but that does not work wirelessly. (Why this printer cannot use WiFi with the USB cable plugged in I cannot guess.)

    The printer does not really have a traditional fax capability. It uses some efax service which is claimed to be free for some number of pages, but the service demands a credit card and wants to charge a monthly fee, more expensive than buying a separate fax machine.

    As with many HP all-in-one printers, if you scan, it forgets how to print; if you print, if forgets how to scan.

    403 of 477 people found this useful

  • 1.0 out of 5 stars

    The 7510 was better....

    • Written by from Charleston

    This printer has MUCH less functionality than its predecessor, the 7510. First, this printer does NOT have E-fax functionality, a feature I assumed it had because I thought it would be a step up from the 7510. Second, you cannot access facebook directly from the touchscreen on the printer, so unlike the 7510, you cannot go to Facebook on the printer and print directly from it. Third, there is some sort of software glitch where the software cannot be downloaded from the internet. All in all, not impressed. Please bring back the 7510!!!

    65 of 85 people found this useful

  • 1.0 out of 5 stars

    terrible wireless connectivity

    • Written by from alpharetta

    This printers connectivity with my mac book pro is just awful. Every time I want to print something I have to unplug the printer and plug it back in to reestablish the wireless connection.

    44 of 56 people found this useful

  • 1.0 out of 5 stars

    Buyer Beware

    • Written by from Rancho Santa Margarita

    I got this as a christmas gift for my aunt&uncle, but it had problems with the wireless. It would drop out after the first 5 minutes (or so) of turning it on, and never come back. And had severe range problems compared to any other device (including another HP printer!) (I tried many things, including moving it closer to the wireless router, switching the wireless router from a Netgear to an AirPort Extreme because I thought it might be an AirPlay related issue, updating the firmware, etc.). After reading the reviews from Apple and Amazon, it seems like other people have this problem too (while it's fine for others -- so it might be a quality control issue at HP). I ended up getting an Epson Artisan 837 for them. While the Epson's are a little slower at printing, they seem to have much more consistent positive reviews on Apple and Amazon's sites. We didn't have any issues using this at all, even with AirPrint (which was the primary reason for buying a new printer for them).

    As for other features of this product... also realize that they tie in with a lot of other 3rd party services which you have to pay for. This may be convenient to some or be seen as nuisance advertising to others.

    41 of 50 people found this useful

  • 1.0 out of 5 stars

    Print quality & communication problems

    • Written by from SAN DIEGO

    Very unhappy with this printer! Communication problems losing connections to wireless - have to unplug cable to restart printer. When printing from computer it prints in black and white and pictures are extremely poor quality. Unable to scan to computer so unable to send e faxes or scan documents to computer. So unhappy after one year that I will trash and purchase a better printer! Don't waste your money on this one!

    39 of 48 people found this useful

  • 1.0 out of 5 stars

    HAD 2- THREW THEM BOTH AWAY

    • Written by from Lake Worth

    Paid $100 for each when I purchased an apple product.
    BOTH were TERRIBLE.
    Only one would SCAN and ONLY one would PRINT! so i would unplug according to the job I was doing. So stupid!

    Then the SCANNER one finally broke after 9 MONTHS!
    TODAY it has been 12 months and the PRINT one broke!

    The cartriges were $50 to refill and they dried out fast so you could not have them refilled by a second hand store (costco, walgreens, etc)..which led me to have to buy NEW $50 cartridges VERY often.

    Also the printers could NOT turn off their WIRELESS ability so it would take FOREVER to print ONE PAGE!

    DO NOT WASTE YOUR MONEY!

    38 of 51 people found this useful

  • 1.0 out of 5 stars

    HP Photosmart Wireless All-in-1 printer

    • Written by

    I have had the same issues with my Photosmart on my iMac using both OS 10.7 and 10.8. The WiFi has never worked properly. WiFi was very difficult to set up initially and it quits when the printer goes to sleep, refusing to reconnect after waking up. I finally just connected it by cable. The WiFi will not work when the cable is hooked up, so you can only access it from the wired computer. Also, the scanner freezes in the middle of a scan and requires a full restart to correct. I recommend you look at a different machine.

    29 of 35 people found this useful

  • 1.0 out of 5 stars

    Constant Connection Drop

    • Written by from Los Angeles

    I wanted to like this printer, but it's nearly useless. It ALWAYS drops connections. And when you want to print something right now and have to fiddle with settings and turn it on and off, and even that doesn't work all the time, you're in trouble. Look elsewhere.

    20 of 20 people found this useful

  • 1.0 out of 5 stars

    Negative number rating

    • Written by from Valley Grove

    This printer is a black hole. Wireless connection doesn't work well. Had to use a cable for the desktop (HP!!) MacBook Pro hunts it down. Forget HP tech help(?) If they can get it working, it won't the next time you try to use it. Constantly tells me it's out of paper, even with over 100 sheets in the tray. Prints one side of one page, then quits and says it's out of paper again. May spew blank sheets - and then be out of paper again with a full tray. It takes 2 people to get it to work, and then you have 2 frustrated people. One to tell the computer to print page again over & over, and another to feed one of the 100 sheets in & press the button to tell the printer that it's supposed to print. Never again. I had a Brother that worked fine. Too bad I gave it to a friend before I realized what a lemon this printer is. I was trying to upgrade to wireless.

    17 of 17 people found this useful

  • 1.0 out of 5 stars

    failed out of the box, never worked

    • Written by from Severna Park

    The first error was the ink cartridges would not register with the printer. I was able to fix this by repeated, somewhat randomly removing and reseating all 5 cartridges.
    The ink cartridges come w/ the printer, are clearly labeled and very easy to install, but the contacts must not be reliable. Anyway, install and re-install the ink four or five times and you should be fine. Be sure to use the 'setup' cartridges that come w/ the unit.
    Second, fatal error: immediate paper jam. Hat's off to HP on this glitch, it's a real professional jam, solid, tightly packed. Took me a couple minutes to clear it. I'm even using HP paper. Of course, I tried several times, even one sheet at a time. JAM ! JAM!
    My wife took it from me before I through in the driveway and ran it over with my car.
    Back it went.

    17 of 18 people found this useful

  • 1.0 out of 5 stars

    Piece of #%*^! Stay away

    • Written by from Murrieta

    HP Doesn't get it. This thing disconnects every hour. You have to bang on the touch screen. The Tray slot os awkward. You have to insert USB sticks several times before it reads them. HAD ENOUGH ? IDIOTS DESIGNED THIS UNIT. We should all sue HP for wasting so much of our time.

    15 of 15 people found this useful

  • 1.0 out of 5 stars

    CAUTION! HP becoming notorious for halting software updates

    • Written by from San Francisco

    I have used HP printers and all-in-ones for over 10 years. My last all-in-one is less than two years old, and it has worked as expected. Printing, faxing, copying scanning wirelessly usually worked, but there were always occasional problems.

    Now, with Apple's Mavericks update, my and dozens of other models of HP printers, scanners, and all-in-ones have lost scanning functionality, and HP has chosen not to update their software that enabled an efficient scanning workflow.

    Instead, HP is directing us to Apple's scanner utilities, saying it is adequate. It is FAR from adequate for those of us who who have continuous scanning projects, such as teachers who regularly scan items for class assignments. HP's own forum is littered with with several months worth of complaints by Mac users.

    Apple shares some responsibility in this fiasco. Apple certainly has the ability to assist HP in updating its functionality software to work with Mavericks. But instead, Apple Store is selling HP's newest all-in-ones and other printers, and by doing so Apple is tacitly saying to many Mac users that they should just buy new HP hardware to solve their problem.

    Buy Epson, Brother, or other brands. Anything but HP.

    13 of 13 people found this useful

  • 1.0 out of 5 stars

    Awful Printer with nothing but issues

    • Written by from bowmanville

    I am a Computer Engineer of 14 years and know my way around electronics. This printer (for the lack of a better word) had more issues than the '85 Toronto Maple Leafs. This would shut off, and not be able to re-connect until I would unplug the power cord and re-insert. That would kick-start and printing wireless would again be available until it powered down again after a while of non use. We took this back to Staples and will never purchase anything from HP again due to the awful customer service I received.

    Thanks for nothing HP and good luck with your nasty printers. :)

    12 of 12 people found this useful

  • 1.0 out of 5 stars

    Not Impressed

    • Written by from Charlotte

    So far I am very disappointed. Got it set up wirelessly and document printing is just fine, but my daughter tried to print out a photo and the printer indicates it is loading for 10-15 minutes and then prints about an inch of the picture and quits. Very frustrating when homework is due and its 11:00pm!!

    28 of 44 people found this useful

  • 1.0 out of 5 stars

    Terrible

    • Written by from Coto De Caza

    This wireless printer (why no ethernet port) is junk. It can't keep a connection with my Mac which is less than 4 feet from the device. The screen is covered in ads. The only way that I can consistently re-pair the printer to the Mac is to turn off the printer, reconnect, print my doc and then the printer gets "lost" again. Until HP fixes this problem (which looks like has been an issue for months), STAY AWAY. Yes, it is updated to the most recent firmware. Yes, I've read the FAQs. And, yes, the thing doesn't work.

    11 of 11 people found this useful

  • 1.0 out of 5 stars

    AVOID like the plague !

    • Written by from PELHAM

    I bought this printer through Apple when I bought my new MacBook Pro with Mavericks because I couldn't get a printer driver for my new laptop to work with my old Canon Pixma. I thought since Apple promoted it, it would be a good product. Not so! My main complaint is it's an ink hog ! I've been doing end-of-year printing of records and tax returns (for 2 old people on Social Security), and I'm not able to get more than 20 sheets from the XL black ink cartridge. I've been through 3 cartridges already and it's just the first of February. It also doesn't use all the ink in the cartridge, so the yield is very small. I'd recommend buying a new and better Epson or Canon printer and stay away from the HP's unless you have lots of money and paper to waste !

    10 of 10 people found this useful

  • 1.0 out of 5 stars

    WORST Printer I've Ever Owned

    • Written by from Jacksonville

    The printer LCD screen keeps freezing. Even after holding down the power button and trying to restart,the printer doesn't respond for at least 15 min. So I unplug the printer - when it restarts, the scanner makes a lot of loud noises. The printer has the audacity to say, "Don't unplug the printer or it will malfunction." On the next screen, it says that the scanner is now broken? I didn't break it - it had a hissy fit and broke itself. Do not buy!

    10 of 10 people found this useful

  • 1.0 out of 5 stars

    Don't Buy

    • Written by from Manhattan

    Great printer when you're plugged directly into it with a USB cable, but it's wireless capabilities are garbage. All of my apple devices have difficulty finding it on the network so basically "AirPrint" is useless for me. My macbook pro is able to find the printer at times.... if I get close enough to the printer. I spent several hours verifying my drivers were updated and that the firmware on the printer was good, but still had little success. I will not recommend this printer to anyone who uses apple devices or frequently prints via "AirPrint" or wirelessly across your home network.

    9 of 9 people found this useful

  • 1.0 out of 5 stars

    Horrible

    • Written by from Souderton

    Once again I have bough a wireless printer/scanner/etc only to find out that it just does not do what it says it does. It is going back to the store. These things NEVER find my MacBook despite several tries at uninstalling and reinstalling the software. Useless. I also have a Canon that is basically a glorified printer since none of the other features work on tat with my laptop either. Might as well keep using my iPhone to take pictures and then email them to myself to capture documents - at least single page and pictures. WASTE OF MONEY!

    9 of 9 people found this useful

  • 1.0 out of 5 stars

    Don't buy

    • Written by from Noblesville

    Can't turn off two sided printing if using MS Office for MAC. I'm sure this "could be" a simple fix, but there is simply no way to effectively reach HP. HP also decided to put advertisements on the printer screen, where functionality would be better. The ink usage and print speeds are not close to what are advertised and this thing is quite loud.

    9 of 9 people found this useful