• 1.0 out of 5 stars

    Superb sound does not compensate for awful Airplay experience

    • Written by from CARDIFF

    I have had a similar experience to many other reviewers. The product is very easy to set up and the sound is superb - when working. However, the audio constantly dropped in and out. I tried moving the speakers and the router but still could not completely eradicate the issue. I have other wi-fi products - such as Apple TV and do not experience an issue with video streaming - so would not expect a problem with audio streaming. I have now returned the product and would definitely not recommend it.

    6 of 6 people found this useful

  • 1.0 out of 5 stars

    Big disappointment !

    • Written by from Kings Bromley

    Like the last reviewer I have spent most of the morning trying to play music through my Soundlink Air without success. Really looked forward to setting this up & enjoying . Every stage of set-up did not go as described and could certainly not be described as easy. Waiting for e-mail response from Bose (it is New Year's Day) but, I am already starting to pack it up ready to return.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Airplay doesn't work

    • Written by from Ivanhoe

    Sound is great.
    Airplay works sometimes. When it works - great.

    It now refuses to connect with any apple product. It says it's in use and it isn't.

    Too frustrating. Will return and look for Bluetooth option

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    do not buy

    • Written by from alderney

    terrible - set it up okay and it logged onto my wi fi network but the speaker can not play anything. Dead as a dodo ! tried trouble shooting and rebooting etc and nothing. I was not expecting this from a Bose product.


    2 of 2 people found this useful

  • 1.0 out of 5 stars

    STOP and don't buy it!!!!

    • Written by from Garibaldi Highlands

    I gave it one star 'cause I couldn't give less.
    I love Apple and Bose products, and I don't exactly who's to blame for the extremely poor performance of this product.
    I have and AirPort Extreme and five AirPort Express and I've configured, reconfigured. Researched, guessed and the Bose speaker keeps dropping off from the wifi, so I have give up hope and the next step will be to connected via aux cable to and airport express.

    Save your money and patience and go for a Bluetooth option instead; bad Bose, bad!

    6 of 6 people found this useful

  • 1.0 out of 5 stars

    Extremely disappointed

    • Written by from Plymouth

    Like another reviewer, I am on my second Bose Soundlink Air, having taken the first one back because I thought it was faulty. I now realise the fault is built in: this system simply can't cope with wi-fi, despite its claim to be designed for that purpose. It used to be that it started to break up when I used the internet in the same room. Now it breaks up even when I'm not using the internet - it only seems to work without spluttering if I shut down all three computers. For the price, this really isn't good enough. This one will be going back to store too.

    5 of 5 people found this useful

  • 1.0 out of 5 stars

    Do not buy

    • Written by from PORIRUA

    Sound is great. The connecting to airplay is horrible. Do not buy if you want it to work through wireless streaming.

    9 of 10 people found this useful

  • 1.0 out of 5 stars

    Royal Pain connecting to WiFi

    • Written by from Medfield

    I tried to love this device, which sure looks slick, and sounds ok, but after a couple of months I'm still banging my head against the wall over how stupidly designed it is.

    1) The Power Brick is immense and hogs my whole power strip
    2) You have to buy a separate battery pack for this "portable" speaker!!!!
    3) There is no ON/OFF switch!!!!!
    4) But, what really pushes it over the top is what a pain it is to connect this "portable WiFi" speaker to WiFi. It's at least a 10 minute process of plugging it into your computer, plugging it into the wall, navigating your way to the Bose website, finding the app and installing it (yes, you have to re-download it every single time you connect to a new WiFi, or in my case, every time I go between my two WiFi locations.
    It's supposedly able to remember previous WiFi systems, but it doesn't remember one of mine, and now after 30 minutes of trying everything, even the newly downloaded app to reconfigure it, even that is freezing up!!!!!!! Unplugging and replugging it in doesn't help (and NO, YOU CANT TURN IF OFF and back on again, THERE'S NO ON/OFF SWITCH!!!!!!) Have the German engineers gone insane?!!!! Why does my iPhone music play automatically thru Bluetooth every time I step into my Honda? Is Bose run by Cavemen?!!!! Step into the 21st century, folks, where high end expensive stuff is just supposed to WORK!!!!

    15 of 18 people found this useful

  • 1.0 out of 5 stars

    Bose or apple need to sort this out.

    • Written by from Witton Gilbert

    Very poor connectivity with ipad. Ok with mac book pro. Is anyone doing anything about it.

    11 of 11 people found this useful

  • 1.0 out of 5 stars

    Good sound, crippled by AirPlay connectivity problem

    • Written by from Wayland

    Bought this for my daughter's apartment. Set up was a breeze, worked perfectly just long enough to make you think you've found the right AirPlay speaker. Then it happens: intermittent drop-out, a couple of seconds, or longer. Eventually drives me nuts, and I returned it. I first thought it was the Mac OS version, so we tried using Mountain Lion, and using iOS 6.1.3 (iPod, iPhone, iPad). We also experimented with a single pair connection (iOS device and Bose) on the WiFi network to make sure it's not congestion or anything that is related to WiFi.

    Bottom line, if you love the sound quality, then get one, but connect it via the analog AUX input. You should think twice if you want to use the digital wireless (AirPlay) feature.

    9 of 11 people found this useful

  • 1.0 out of 5 stars


    • Written by from Wickham

    I am now on my second Bose, having replaced the original product as I believed the intermittent connection was a faulty product. Oh so wrong... The replacement is just the same. When it works, well, great. But, it never works consistently.. Would not recommend.....

    11 of 15 people found this useful

  • 1.0 out of 5 stars

    Stopped working

    • Written by from Evanston

    After very little use and with constant gentle handling, the Bose Sound Link suddenly stopped working, wouldn't, charge or turn on. Bose Customer Service diagnosed the problem over the phone: it's the battery. They were sure this would do it. They shipped me a new battery (under warranty) but this does not solve the problem. The next step will be for me to send them the whole unit at the cost to me of about $15. What they send me back may, of course, also not work. I am not impressed.

    8 of 11 people found this useful

  • 1.0 out of 5 stars


    • Written by from Salford

    I've had the same connectivity issues - easy to set up, and worked perfectly first time. But in spite of re-installing, I haven't managed to connect again, on any device. Very disappointing and frustrating. I wouldn't recommend this product until this basic issue - it's main selling point - is sorted out. A expensive waste of money so far.

    18 of 20 people found this useful

  • 1.0 out of 5 stars


    • Written by from Guadalupe

    It's incredible that they sell this kind of stuff.
    It never stays configurated and after using it one time, the link between computer and sound system is broken. It doesn't show up again in your computer and you need to configure it again by installing it AGAIN. It's a total time and money waste.

    22 of 33 people found this useful

  • 1.0 out of 5 stars

    Doesn't work with multiple wireless networks

    • Written by from Tunbridge Wells

    I have 3 wireless networks in the house. If any of my apple devices are connected to a different wireless access point airplay is visible. If they are connected to the same wireless access point that the Bose is on then the airplay button is not visible.

    It can sometimes be tricked by switching between networks while having the music app open when but this isn't reliable and eventually loses it at some point.

    All in all, whilst the sound is wonderful, it doesn't do what it says on the box.

    I suspect the fault lies with iOS 6.


    6 of 12 people found this useful

  • 1.0 out of 5 stars


    • Written by from Sydney

    We got the Soundlink Air forxmas. Set up instructions were clear an process was simple. It worked for about 2 hours. Then the drop out problems started. Now we cannot even establish the wifi link, iTunes cannot select the Soundlink Air device and the AirPlay button is non existent on my iphone 4. First Bose product, also my last. Sorry, but will be returning the product. Very disappointed when you pay a lot of money for something that doesn't deliver.

    21 of 24 people found this useful

  • 1.0 out of 5 stars

    itune for PC trouble with AirPort

    • Written by from boulogne

    I bought the bose SoundLink and it works fine with my iphone.
    Try it also with my computer (PC not apple), and for some reason, the music has microCut...
    I try to configure Itune but there is nothing for it.
    I've downloaded Airfoil and, it is better, I don't have micro cut and the sound is great but i cannot use the remote control, what a mess....

    Anyone had the problem and solved it ?

    5 of 10 people found this useful

  • 1.0 out of 5 stars

    Cannot connect to my TimeCapsule with WPA2 Personal security

    • Written by from San Francisco

    My wireless access point is an Apple TimeCapsule (version 7.6.1). This device would not connect to my WPA2 Personal secure network. I was only able to connect to my guest network with no security. That doesn't work for me since all my music is on my secure network. Had to return this device and am looking for an alternative.

    15 of 18 people found this useful