• 5.0 out of 5 stars

    Bose sound link air connectivity issues

    • Written by from Council Bluffs

    I, like many others, experienced connectivity issues with my Bose Soundlink Air speakers. After a lot of research on the subject I finally solved the problem by purchasing two additional routers for our large two and a half story house. My base router is the Airport Time Capsule with the Airport Extreme and the Airport Express as extenders. They were easy enough to install and now my house seems to be completely covered by Wi- Fi with no weak spots. The Bose speakers sound great with no more cutting out! So in my opinion it is a matter of signal strength and experimenting with the placement of the routers. Hope this helps others.I do not recommend "Wi- Fi extenders", rather, I suggest using Apple routers as I am strictly Mac.

  • 5.0 out of 5 stars

    So cool I bought another one.

    • Written by from Wenatchee

    My experience has been that the unit has a couple of quirks that require some actions on the user's part... but all computers do. Anyway, I was concerned there was no off switch at first, but got used to this. The unit will shut itself down after a short time if you stop sending it a stream from iTunes (easily done using Airplay controls). If you pause iTunes for awhile it will disconnect itself and go to sleep, but still show on Airplay that it is "half connected", where the name of the speaker is greyed out, but the checkmark is still checked. Simply uncheck and check it again to reconnect. The first time and whenever you reconfigure your wifi network, you do have to attach the speaker to a computer using the supplied cable and run their software to reinitialize it on the network, so a computer is necessary. I recommend getting the battery too, but that adds even more to the price and like any premier product you have to decide if it is worth it to you for the money (is to me). The bottom line is that you really need to focus on running this speaker from Airplay. The ideal setup is to host your iTunes library on your computer and use an iPad or iPhone as a remote to send the sound from your computer to the Bose. I loved mine so much I got another one… and batteries for both.

  • 5.0 out of 5 stars

    Connects fine and sounds great.

    • Written by from View Royal

    Had this guy for almost 12 months now and very satisfied. Setup was easy and I think it's only lost connection twice in all the time I've had it. I stream from my iMac as all as my iPhone 5 - no problems.

  • 5.0 out of 5 stars

    Superior Sound

    • Written by from LOUISVILLE

    I have been using Bose SoundLink Speakers for two years now and absolutely love them. Due to network interference, I bought and tried the Sonos system. While Sonos has superior connectivity (come on Apple it's time to develop a static free network), the sound of the Sonos speakers pales in comparison. Bose is Bose is Bose. They make the best speakers in the world - for the price.

    I had a Bose SoundDock and was able to take the battery off of it and use it on my SoundLink Speakers. I so appreciated the interchangeability.

    I highly recommend them.

    0 of 1 people found this useful

  • 4.0 out of 5 stars

    Connection problem solved

    • Written by from Horsens

    I - like many others - had huge connection problems. My main problem was that after stopping the music, the next time I tried to listen to it, no sound would come out, and my music player would stop after 6 seconds. The only way to resume playback was to setup again using cable.

    After having done the above around 20 times, I did a factory reset holding the reset button down for 15 seconds, then ran the setup again and did not update, and now it works perfectly.

    1 of 2 people found this useful

  • 4.0 out of 5 stars

    Expensive, bass-heavy, great sound.

    • Written by from DUVALL

    We just bought two Soundlink Air for xmas.

    In our house, we can stream to both simultaneously from our older MacBook Pro, running Maverick OS. The sound seems in sync, which surprised me. If we stream to both Soundlink Airs and our bluetooth Soundlink Mini, the Mini is not in sync with the Airs, but that's to be expected.

    I bought the optional batteries for the Air's, and they give quite long play time.

    I like that the remotes work so well, both for changing the volume but also to skip to the next/prev tune, or pause playback.

    There are two wifi setup methods; the easier is to use the included USB cable and run the BOSE setup app on the MacBook or PC; however, there is a wireless method that is a bit geeky but also works, in case you can't find the USB cable or are traveling.

    A nit: the wifi setup requires a network that accepts a password. We took one of these on vacation and the hotel's wifi setup is a more-typical (these days) setup where the wifi network does not use a password, but you have to agree to TOU on a web interface, and the Soundlink can't do that, so we were unable to use it wirelessly at the hotels we stayed; we used the AUX input and a phono cable instead, but then the remote only controls the volume, and of course using it from a mobile device is not as handy.

    We stream from our two iPhone 4 phones, as well as a iPad 4th gen, and it never gives us any trouble, except if we plug the old iOS 5.1 phones into a USB charge cable on the MacBook, when syncing iTunes on the phone tends to always stop playback. I can select the play icon and it will continue where it left off, but it's still a nit.

    A reviewer here mentioned that the Soundlink's firmware can be updated wirelessly, but I haven't yet found a way to do that; I had to update the firmware on both of ours out of the box, but not since.

    1 of 2 people found this useful

  • 1.0 out of 5 stars

    Superb sound does not compensate for awful Airplay experience

    • Written by from CARDIFF

    I have had a similar experience to many other reviewers. The product is very easy to set up and the sound is superb - when working. However, the audio constantly dropped in and out. I tried moving the speakers and the router but still could not completely eradicate the issue. I have other wi-fi products - such as Apple TV and do not experience an issue with video streaming - so would not expect a problem with audio streaming. I have now returned the product and would definitely not recommend it.

    6 of 6 people found this useful

  • 1.0 out of 5 stars

    Big disappointment !

    • Written by from Kings Bromley

    Like the last reviewer I have spent most of the morning trying to play music through my Soundlink Air without success. Really looked forward to setting this up & enjoying . Every stage of set-up did not go as described and could certainly not be described as easy. Waiting for e-mail response from Bose (it is New Year's Day) but, I am already starting to pack it up ready to return.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Airplay doesn't work

    • Written by from Ivanhoe

    Sound is great.
    Airplay works sometimes. When it works - great.

    It now refuses to connect with any apple product. It says it's in use and it isn't.

    Too frustrating. Will return and look for Bluetooth option

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    do not buy

    • Written by from alderney

    terrible - set it up okay and it logged onto my wi fi network but the speaker can not play anything. Dead as a dodo ! tried trouble shooting and rebooting etc and nothing. I was not expecting this from a Bose product.


    2 of 2 people found this useful

  • 2.0 out of 5 stars

    Sound skips, crackles, drops, and frequently dies

    • Written by from SAN JOSE

    The first one we bought was so frustrating to set up. Finally, Bose customer service said it was broken and to exchange it at the Apple store. The next one installed easily, but music tended to skip and drop out. We've had it a little over a year. The problem got steadily worse as months went by until it was unusable. I spent hundreds of minutes on the phone with Bose customer service and my wireless provider. We tried moving it to different locations in the house to avoid interference from computers and appliances. We tried using different wifi channels. I got a new modem/router from xfinity, had two xfinity technicians out checking things, and returned the speaker to the factory for inspection and repairs. At this point, it plays music, but frequent skips and drops are a fact of life. It also just spontaneously stops playing and the playlist needs to be restarted every hour or more often at times. Frequently, you have to restart the iPhone or iPad for it to find the Bose speaker.

    So, I tried really hard. Bose says they've tried everything in their play book. Xfinity says they've tried everything. But it isn't even close to satisfactory.

    The sound quality is a moot point when it's such a pain in the...

  • 4.0 out of 5 stars

    This might help...

    • Written by from Virginia Beach

    I was having similar problems with my Bose Wireless headset when syncing to my iMac. The songs would be very intermittent and sounded like there was a bad connection. I did the following:

    Systems preferences > bluetooth >Sharing Setup… > and then I checked the Bluetooth Sharing box.

    I love the idea of a wireless headset, but I gave only four stars because this was a pain to figure out… and now the headset speakers seem to be cracking on the bass tones when the volume is only half way up.

  • 1.0 out of 5 stars

    STOP and don't buy it!!!!

    • Written by from Garibaldi Highlands

    I gave it one star 'cause I couldn't give less.
    I love Apple and Bose products, and I don't exactly who's to blame for the extremely poor performance of this product.
    I have and AirPort Extreme and five AirPort Express and I've configured, reconfigured. Researched, guessed and the Bose speaker keeps dropping off from the wifi, so I have give up hope and the next step will be to connected via aux cable to and airport express.

    Save your money and patience and go for a Bluetooth option instead; bad Bose, bad!

    6 of 6 people found this useful

  • 1.0 out of 5 stars

    Extremely disappointed

    • Written by from Plymouth

    Like another reviewer, I am on my second Bose Soundlink Air, having taken the first one back because I thought it was faulty. I now realise the fault is built in: this system simply can't cope with wi-fi, despite its claim to be designed for that purpose. It used to be that it started to break up when I used the internet in the same room. Now it breaks up even when I'm not using the internet - it only seems to work without spluttering if I shut down all three computers. For the price, this really isn't good enough. This one will be going back to store too.

    5 of 5 people found this useful

  • 5.0 out of 5 stars

    Awesome sound and so easy to set up!

    • Written by from Andover

    Just wanted a decent speaker for my new iPhone. This Bose speaker is awesome in sound alone.
    Requires mains plug in, although rechargeable battery can be purchased as considerable extra cost. However, this speaker has a long mains lead, any longer it would possibly be out of range for the wireless router!!!
    Set up only took a couple of minuets via my MacBook. Now I am wirelessly streaming music via my iPhone or MacBook. Both are running latest Apple software, no issues at all and it's been constantly playing for last Two hours or more!
    Unit is stylish and unimposing, sleek and well designed/built. Small remote is a bonus, for when I am too lazy to get my IPhone out of my pocket.

    1 of 2 people found this useful

  • 1.0 out of 5 stars

    Do not buy

    • Written by from PORIRUA

    Sound is great. The connecting to airplay is horrible. Do not buy if you want it to work through wireless streaming.

    9 of 10 people found this useful

  • 1.0 out of 5 stars

    Royal Pain connecting to WiFi

    • Written by from Medfield

    I tried to love this device, which sure looks slick, and sounds ok, but after a couple of months I'm still banging my head against the wall over how stupidly designed it is.

    1) The Power Brick is immense and hogs my whole power strip
    2) You have to buy a separate battery pack for this "portable" speaker!!!!
    3) There is no ON/OFF switch!!!!!
    4) But, what really pushes it over the top is what a pain it is to connect this "portable WiFi" speaker to WiFi. It's at least a 10 minute process of plugging it into your computer, plugging it into the wall, navigating your way to the Bose website, finding the app and installing it (yes, you have to re-download it every single time you connect to a new WiFi, or in my case, every time I go between my two WiFi locations.
    It's supposedly able to remember previous WiFi systems, but it doesn't remember one of mine, and now after 30 minutes of trying everything, even the newly downloaded app to reconfigure it, even that is freezing up!!!!!!! Unplugging and replugging it in doesn't help (and NO, YOU CANT TURN IF OFF and back on again, THERE'S NO ON/OFF SWITCH!!!!!!) Have the German engineers gone insane?!!!! Why does my iPhone music play automatically thru Bluetooth every time I step into my Honda? Is Bose run by Cavemen?!!!! Step into the 21st century, folks, where high end expensive stuff is just supposed to WORK!!!!

    15 of 18 people found this useful

  • 4.0 out of 5 stars

    4 stars for the sound alone

    • Written by from DICKSON

    Sound is amazing (for a small one bedroom unit). I use them for playing music wirelessly from my computer and they are physically plugged into my tv and playstion. Cabled music is awesome. Wireless is a bit dodgy - they don't support 802.11n, neither does my 3DS so no big deal. The wireless also drops out maybe once or twice a night however it does seem to rectify itself quickly and unless you are having a party it's not really a big deal. The wireless functionality is worth it simply because it's more convenient than trying to stream music to my playstation. BTW apparently the word bucks but with an s instead of the b is too rude... ! Makes sense.

    2 of 2 people found this useful

  • 5.0 out of 5 stars

    I think it's the best

    • Written by from Rye

    I don't get all the bad reviews. I own my second one since August 2012 (first one died during a flooding), and I'm extremely happy with it.

    My major uses are outdoors, on my deck, at camping and ice fishing and the sound quality is, as long as you place it on something vibrating (like a wooden deck or even a hard plastic cooler) well superior to the competition. I must say that I was mostly impressed by the range. Had it with me on a lake and with my phone in my pocket it kept connected up to an estimated 40 yards. Well, that's open range with no walls or structures.

    Indoor use is impressive, sound reflects of walls, giving you deep and full sound quality.

    About connection issues: never had a serious one but my father in law had one. What helps is to delete the device (forget the device) on the feeding device, shut down the Soundlink and restart. I ran into issues, where the device couldn't re-connect with the Soundlink. Just hit the Bluetooth button on the Soundlink and they will pair up within seconds. For me this is a minor nuisance, not worth discounting the overall quality.

    2 of 4 people found this useful

  • 1.0 out of 5 stars

    Bose or apple need to sort this out.

    • Written by from Witton Gilbert

    Very poor connectivity with ipad. Ok with mac book pro. Is anyone doing anything about it.

    11 of 11 people found this useful