• 3.0 out of 5 stars

    Surprises and disappointments

    • Written by from Calgary

    Prior to this case I had the Juice Pack Air for my 4s and loved it. It had data pass-through, a solid design, and no overly recessed headphone jack.

    Fast forward to the Juice Pack Plus for my 5s. It does NOT have data pass-through so I'm constantly having to take my case apart to listen to music in my car or on my portable radio, and the case just doesn't feel as 'solid'.

    No data pass-through is the biggest let down for me.

    0 of 1 people found this useful

  • 1.0 out of 5 stars

    Mine lasted 2 days!

    • Written by from Sydney

    Worked fine for a day but the next time I went to charge it, it simply would not charge up. I had to remove the phone and reattache the two parts several times. It was hit and miss to get it to start charging (without the phone) and I don't like the idea of having to fiddle with what should be a simple process. The connectors seem flimsy and I don't think it will stand the test of time - well after 2 days is certainly did not. An expensive piece of rubbish! I regret not reading these reviews first. Why does Apple keep a product that so many clients have complained about? Clearly this product has design flaws.

    3 of 4 people found this useful

  • 2.0 out of 5 stars

    Adequate but major limitations

    • Written by from Mount Kisco

    As others mention, mophie uses a micro usb port on the outside of the case.
    What this means is that to sync your phone, plug into media port in your
    car or to connect your iphone to any other service that requires pass through
    to the apple port you need to remove the bottom of the battery pack.

    I think this is a cheap design and charging $100 for this is inexcusable other
    than the fact consumers (including myself) will pay for this junk.
    Other than that the battery works and does extend the phone minutes.
    But apple users expect more.

    2 of 3 people found this useful

  • 2.0 out of 5 stars

    Two major design flaws...

    • Written by from Pleasanton

    This product is slick and works great except they made two big mistakes. First, it has a micro USB jack instead of the same firewire jack on the i5. How many different cables do we need to carry around? Second, instead of just building in a phone jack extension, it uses a lame little extender cable - just another thing to lose or forget when you need it. If the engineers had thought a bit harder this would be a great product worthy of 5 stars.

    1 of 2 people found this useful

  • 4.0 out of 5 stars

    Great, but...

    • Written by from BROADLANDS

    I have had my Mophie Juice Pack Plus (the big one) for almost two years now. Absolutely no problem with charging or getting a full charge on my phone. I RARELY take the Mophie off my phone. I leave it on my phone, charge it overnight and, typically, am fully charged overnight...as well as my phone. It has no problem charging my phone to 100%. I also leave the charging switch to the "on" position so I'm constantly charging my phone until the Mophie runs out of juice. On the rare occasions where that has happened, I can take off the Mophie, plug it in, and still have nearly a full charge on my phone.

    My BIGGEST gripe is the flare I get on all my flash pictures because of the reflection on the camera/flash opening. It's very deep and, even though it angles away from the lens, the pictures I take with the Mophie attached are horrible. I take the same picture with the Mophie case removed and the picture turns out perfectly. Seems like a suitable solution, but forget about spontaneity. I don't take a ton of flash pics but I WOULD like to find a solution, whether it's painting that opening with a very flat black paint or just cutting it to make it larger.

    Regardless of the flash flare issue, I'd buy another one in a heartbeat.

    0 of 2 people found this useful

  • 4.0 out of 5 stars

    Mophie Customer Service

    • Written by from GODFREY

    I had my mophie for 10 months. It really comes in handy for long bike rides and runs where I use an app that uses GPS which drains battery. A few weeks ago, it suddenly stopped charging my iPhone. I sent an email to mophie and they responded quickly. I could not find my receipt, but I sent a photo of the serial # from the inside of the case.. I received a return authorization and within a week they sent me a new one. I was pleased that they made good on their warranty. I really like the ability to keep my phone charged.

    5 of 7 people found this useful

  • 1.0 out of 5 stars

    Worst purchase ever!

    • Written by from Sunbury

    I never write reviews but this was the worst product I have purchased in awhile. I purchased one it worked once then stopped. Exchanged it, the new one only charged my phone to 75% then stopped working. Will be returning it this week for a refund. Great concept, but doesn't work.

    5 of 8 people found this useful

  • 4.0 out of 5 stars

    Love it

    • Written by from Abilene

    I bought a Mophie with my iPhone 4S. It worked beautifully for me. I dropped it several times and it was fine but finally one drop seemed to affect the charging. I fiddled with the cord and case and when it showed it was charging, I would gently set it down and it would charge. I have loaned it to others who like it. Bought another so have 2 now. Only thing I don't like is that it is heavy. Would definitely buy again.

    1 of 2 people found this useful

  • 3.0 out of 5 stars

    Doesnt fully charge

    • Written by from PLANTATION

    I have had this case for about a month now and for some reason the case will not always fully charge. I do not keep on iphone at all times. I take it off and charge on its own over night and only use when needed. After 15 hrs of charging it still said that it was not fully charged. Another concern I have is this doesnt even fully charge the phone. I only get to 80% with this after being at 0. Good idea but cant believe it costs as much as it does! Is probably worth $20 AT MOST.

    2 of 3 people found this useful

  • 4.0 out of 5 stars

    problem charging

    • Written by from Austin

    I had the same problem as others describe. My mophie stopped charging suddenly. I took the iPhone from the apparatus and blew high velocity air over the connector for the phone and into the micro connector on the side. Works fine now. I guess things get crudded up from the pocket lint.

    8 of 8 people found this useful

  • 4.0 out of 5 stars

    Mohpie Juice Pack Pro for 4s WOULDNT CHARGE but i FIXED it!!!!!

    • Written by from WESTLAKE VILLAGE

    My Mophie Juice Pack Pro would not charge after a couple of months and I figured I got ripped off like most of the other reviewers due to a failed port connection . Then the phone rang and I dropped it (without the rubber outside part on to keep it all together). The pack hit the ground and broke in to the 3 separate pieces. I actually thought it was only a 2 piece thingy and diddnt know the bottom piece disconnected from the back top piece. Too make a long story short I reconnected the 3 pieces and now it works fine!!!! The moral of the story is make sure all 3 pieces are well connected. PRAISE THE LORD !!!!

    3 of 8 people found this useful

  • 1.0 out of 5 stars

    Good Customer Service - Poor Design

    • Written by from Ringwood

    Sorry, but no earth shattering news here. Mophie customers service is spot on with taking care of complaints, however the micro USB port design is a guaranteed failure after 45 days. The product is great, beyond this single flaw. Good protection, good runtime, But an un-chargeable battery is useless. I'll keep getting replacements until they change the design, or go broke doing warranty replacements. Hopefully it won't be the latter. The product gets zero stars for this deficiency. The lone Star on the rating is for excellent customer service.

    7 of 8 people found this useful

  • 1.0 out of 5 stars

    Dead

    • Written by from Centerville

    Worked great for about a month. Now it will not accept a charge.

    14 of 15 people found this useful

  • 3.0 out of 5 stars

    Broke my headphones

    • Written by from Fresno

    Its a decent product except it has a few flaws. The battery works great, but the headphone jack leading into it does not. it broke my headphones as i was pulling them out and its very frustrating. the adapter they give to fix this problem breaks easily

    2 of 4 people found this useful

  • 1.0 out of 5 stars

    DON'T BUY IT

    • Written by from Longueuil

    Reading the reviews...I consider myself lucky that mine lasted so long 6 WEEKS! the connector didn't last. I hope Apple will get rid of this product. the salesperson at apple store was so confident... i bought it... i regret it...

    7 of 9 people found this useful

  • 1.0 out of 5 stars

    Major Flaw in Case - USB attach plugin

    • Written by from Wake Forest

    This product DOES NOT LAST. The USB cable plug in was designed by individuals who had no clue. I've owned two of these cases for the iphone 4S. Both times the USB port wouldn't hold up under normal use. I opened the second case just to see how the connector was installed (total Mickey Mouse). This case is worth about $10 at most. That is cause you should be able to throw it away after it breaks. Until Mophie gets smart and designs something people can use effectively, this item remains on my junk list.

    10 of 12 people found this useful

  • 1.0 out of 5 stars

    USB connector broke in 3 weeks

    • Written by from Potomac

    The concept is great, and it worked well-- for 3 weeks. However, the USB port broke in about 3 weeks (light use, never dropped), and the product will no longer charge. I have read reviews after the fact, and see that this has been a consistent issue. Poor design and workmanship for a product at this price point. DO NOT BUY.

    9 of 10 people found this useful

  • 5.0 out of 5 stars

    Amazing!

    • Written by from Ottawa

    I've had this case for over a month now and it's just fantastic, battery on my 4s sucked and now I can use for 3-4 days moderate use without having to find a charger! This case isn't too bulky brings my batter from 0-90, looks nice and save you alot of trouble! Another great thing is that the speaker is on the front so whatching videos my hands don't block the speakers anymore! Had this for around month and planning to get the pro one for and even nicer and longer Battery life!

    3 of 5 people found this useful

  • 1.0 out of 5 stars

    catch 22 ?

    • Written by from CHICAGO

    I purchased Mophie Juice Pack Plus for iPhone 4 on Sunday and after couple of hours I discovered that every time I open turn on the phone it lowers down the volume. Also the button to increase the volume doesn't always work.
    I took it back to the Apple store. They tried to replace it with another one but same think happened to a newly opened battery. then they tried to put in some of the employees iphones 4 in it and everything worked perfectly.
    So because there is nothing wrong with the iphone its self and there is nothing wrong with Mophie battery itself they couldn't help me. it's specifically my phone (the volume buttons) that doesn't work with any of the Mophies juice packs.
    I really like the Mophie Juice Pack plus design and I really need longer working battery.

    5 of 7 people found this useful

  • 1.0 out of 5 stars

    Could have been awesome

    • Written by from San Diego

    Same issue as everyone else. Charging port is worthless. Everything else makes this a great piece of gear, EVEN at the high price tag, until you factor the flimsy charging port (guaranteed to fail), then this case is worthless. My Blackberry has the same port, no problem after 3 years. Been through 3 mophies in a year. Cheap parts will be the doom of this company. Never again from them, anything. Boo.

    10 of 12 people found this useful