Customer Reviews and Ratings

3.5 out of 5 stars

Based on 18 reviews

  • 3.0 out of 5 stars

    Results are high

    • Written by from columbus

    I have been using one touch ultra meters with no issues. My results have always jives with MD's. this meter is 10-20 points high. I take test on both meters at the same time and it is always high.

    Today I called customer support (ibgstar) and they basically told me it was the "technology" that the meter uses and that is why it is reading high..... Not sure I buy that, but maybe. Trying to research that now but I am not finding much useful. I really don't want to buy test strips if the reading are going to be inaccurate.

    On the positive side, I like it and the software just fine, now if the readings were correct.

    5 of 5 people found this useful

  • 1.0 out of 5 stars

    Major League disappointment

    • Written by from Southport

    Accuracy of glucose reading are vitally important. I, and others, will base our insulin injections off the meter's result/reading. If the reading is telling you your blood sugar is higher than your actual glucose levels and you end up taking too much insulin based upon an inaccurate high reading, this will lead to low blood sugar or hypoglycemia. A very dangerous condition ! With this meter I have had this happen many, many times. I can take two readings, back to back, and have them vary by up to 50 points ! Generally, even when I am feeling low, this metter will read higher than I am. Adding futher to my aggravation is that I often get "Error" messages when testing - there goes another expensive and wasted test strip ! If you don't get the correct amount of blood up the test channel of the strip, well, there goes another test strip as well. If your hands are not completely dry (and I mean bone dry), you run the potential for another error message with the strip. The results you get in terms of the app software are basic at best - and they mean very little if they are inaccurate. Finally, the batteyr life of the meter is garbage. Don't ever inadvertently leave a test strip in the meter after a test. This will speed up the draining of the battery. And don't think by plugging in the meter to the electrical charger that you'll be back up and immediately be able to test - expect to wait hours for the thing to re-charge !! I AM GOING BACK TO MY OLD METER THAT HAD NONE OF THESE ISSUES !

    16 of 17 people found this useful

  • 5.0 out of 5 stars

    Amazing product

    • Written by from Elm Grove

    I've had the IBGstar App for a long time now. It's an amazing tool for tracking blood sugar readings, giving you further insight into trends, and sharing with your healthcare providers.

    Even without the meter, the free app is an amazing tool. My problem was, I would test and forget to track my readings in the app. With the new IBGstar glucose monitor, that is no longer an issue. The monitor tracks up to 300 readings and syncs them with your iphone whenever you plug them together. This way, I never miss tracking a test and I have my entire log book, with little work on my part, whenever I go to see my endocrin.

    For those complaining about test strip costs, they have a savings plan with a $20 co-pay card for those that are not on medicare. I have yet to use it but if it works as the site says, you should pay no more than $20 for a pack of strips.

    I give this product an A+

    6 of 7 people found this useful

  • 5.0 out of 5 stars

    Pretty incredible!

    • Written by from Salem

    I'm definitely a little biased as an Apple fanboy among other things, but I personally think this is the most amazing product ever. The screen on the device is beautiful. The fact that it works even without my iPhone or when the iPhone is out of batteries is just amazing. And the sync process when I've tested a bunch of times is totally seamless. Plug it in, download happens automatically, hit confirm, and that's it - it just works. The animation on the (iPhone) screen when you test is really cool too.

    I don't get some of the previous reviews knocking the product for the strips not being compatible with the users' existing strips/being expensive:
    1) No duh - it's a new system from another company - I mean would you expect OneTouch strips to work on your Contour Meter? Of course not.
    2) They're not any more expensive than other branded strips (no more than my OneTouch strips).
    3) They ARE covered on most plans - in fact you can probably find co-pay assistance coupons that equalize to the lowest co-pay tier

    Oh, and with a case around my iPhone and my iBGStar, the whole thing looks like one device and I feel like I have one fewer thing (a glucose meter) to carry around. Just have a pouch for strips and lancing device now. This is probably the best thing about it.

    What I'm looking forward to seeing is if there will be other apps that work with the iBGStar! That would be so cool.

    50 of 52 people found this useful

  • 2.0 out of 5 stars

    Minimum Voiceover Support

    • Written by from Fredericton

    This product, when first announced, generated great hope for the Blind diabetic community who use the Apple Voiceover screen reading program to access their I-devices.

    One would think that, since a large percentage of the cause for blindness is due to diabetes, full Voiceover support would be near the top of the feature list but, alass, it is not.

    A little more sensitivity to the needs of the Blind community would be greatly appreciated. Fortunately, Apple provides all that is necessary for developers to make their app accessible to those of us who are Blind/Visually impaired.

    Thanks.

    34 of 45 people found this useful

  • 5.0 out of 5 stars

    Great meter to share results with your Doctor.

    • Written by from Westport

    I have had type two diabetes for six years now and with meds,diet and exercise have been able to control it pretty well. My three month a1c is always in range but i have days where it runs high.I have had this meter for three weeks now and i love the features it has and it is going to help me along with my Dr to pinpoint the times,food and habits that effect my blood sugar.I love that i can either bring my phone to the Dr's or i can email him my results and it is so much easier to use, understand, keep records and share results.Nice Job.

    37 of 37 people found this useful

  • 3.0 out of 5 stars

    A good meter with some definite supply and quality control problems

    • Written by from Ottawa

    I've had the iBGStar for just over a month. On the positive side, the integrated app makes recording and notation extremely simple.

    But I've also encountered two serious problems which I'd like to see the company addresss ASAP. First, it's virtually impossible to find supplies - lancets and test strips - at any local drugstore (Sanofi need to do a much better job of opening the product's supply chain, because it's not even possible to ORDER supplies at most drug stores).

    Second, and much more serious, is that the test strips are sensitive to heat. If exposed to temperatures of over 30 degrees Celsius (85F), they can produce false readings. At almost a dollar a strip, it's both extremely frustrating and extremely expensive to figure out what's going wrong.

    Sanofi implicitly acknowledges the heat problem, but by and large their customer service is poor and makes dealing with them an unpleasant challenge.

    36 of 39 people found this useful

  • 3.0 out of 5 stars

    Good, with some limitations

    • Written by from New Paltz

    The app and the meter integrate nicely and make it really easy to log info. But this has a few limits:

    1) supplies not yet covered under most insurance plans
    2) because the meter connects to the iPhone dock, you can't just leave it plugged in permanently--you have to unplug it every time you need to recharge the phone, which for me is at least once a day. I would prefer if it plugged into the headphone jack, which I use less often, but that may not be true for others.
    3) the size of the lancing device is nice and compact, but I much prefer the Accu-Chek Multiclix device since you load it once and get six lancets.
    4) you can customize the list of notes to attach to each reading, but it would be nice to also be able to enter a free-text note for situations where none of your predefined notes apply and you don't need to add a new one to the list
    5) if the app is going to use a (customizable) predefined pick-list of notes, it would be nice to be able to analyze the data according to those notes (for example, what's my average post-meal glucose reading when I'm sick?)
    6) it would be nice if sticking a test strip into the meter wakes up the phone and opens the app
    7) there are times you really should be able to delete a reading, but the app won't let you. For example, if I get an unusually high reading, sometimes I immediately take another to make sure it's correct. Leaving both of these readings in the data biases my averages upward.
    8) it's frustrating that Sanofi offers a case to protect the iPhone with the meter attached, but not in the US. The Canadian site on which they sell it won't ship to the US, either. So no protective case. That's a problem.

    32 of 35 people found this useful

  • 2.0 out of 5 stars

    battery life a problem on ours

    • Written by from marlborough

    Got this for our son (13). Had it for 2 weeks or so, battery is starting to give out after 2-3 days (10-12 tests?). Seriously, perhaps something is wrong with ours.

    Strips not a problem now, first time the insurance company didn't have them listed and didn't want to cover them. We're getting them now for about $73/100. We have a high deductible plan so we're basically uninsured for these. You can get a Sanofi "loyalty card" to lower the price.

    27 of 32 people found this useful

  • 1.0 out of 5 stars

    Cool, but they get you on the supplies

    • Written by from Anaheim Hills

    If you are already monitoring your blood sugar, this device is cool, but don't plan on using your current supplies. You have to buy specialized test strips from IBG, and they aren't cheap. Good luck trying to get a prescription from a major health care provider...because iBG is NOT included on their formulary. Out of pocket cost for test strips would be $65 per 50 strips. Thanks, but no thanks. returning.

    45 of 56 people found this useful

  • 5.0 out of 5 stars

    Super meter

    • Written by from Pittsburgh

    Very simple to use. Graphing functions in app make it easy to visualize long-term trends. Can email data to medical professional.

    This almost makes it fun to have diabetes!

    25 of 28 people found this useful

  • 5.0 out of 5 stars

    Excellent product!

    • Written by from Medford

    I am a clinical pharmacist who specializes in Diabetes. I bought this yesterday and used it myself to give it a try before recommending it to patients. It is the most intuitive, user friendly meter I have ever used. I also love the clinical interface and the information it captures for me to review on the report prior to a patient appointment. It also allows for the user to input notes or tag a reading with specific notes, e.g "dirty finger" for a unusually high reading that may have been due to not washing hands after eating.

    Finally, a product that is designed for a patient and the provider, making the user experience incredible while saving the provider time that can be spent on the patient instead of distraction! Great job sanofi and kudos to Apple for truly being customer centric and taking the first step towards helping so many people with diabetes and their providers!

    44 of 45 people found this useful

  • 2.0 out of 5 stars

    Missing automatic upload to the internet

    • Written by from Brooklyn

    Finally we got a glucometer that connects to the iPhone, but why not provide automatic data upload to the cloud/web?

    33 of 53 people found this useful

  • 5.0 out of 5 stars

    Worth every penny!!!

    • Written by from Stoneham

    I'm 17yrs old and I've have had Type 1 diabetes since long before I bought my IPhone. This is the reason I became an Apple user in the first place. Innovation!! This is a great product. Small, discrete with great App. I was at the Apple store with my friends and I bought the iBGStar with my own money but my Mom and Dad were so excited to see I could email my stats to them they paid me back. Doesn't get better than that!!

    98 of 102 people found this useful

  • 5.0 out of 5 stars

    iBGSTar

    • Written by from Portland

    I am a newly diagnosed Type II and I must say that this meter rocks. It is small and doesn't need a lot of blood to complete a test. I have a complete log of my tests and am able to add notes for special circumstances. The doctor likes the fact that I can email the data to him for his review before my appointment. This meter and app plus the gomeals app will enhance the management of your diabetes.

    97 of 103 people found this useful

  • 5.0 out of 5 stars

    Healthcare, meet the rest of the world

    • Written by from Severn

    Finally, a healthcare product truly designed with the consumer in mind that meets modern standards for both consumer products and diabetes testing supplies. Other meters have tried to offer connectivity and data management functionality, but only this meter does so in an an easy and intuitive way. If you have diabetes and don't yet have an iPhone, now is the time to jump on the Apple bandwagon.

    50 of 53 people found this useful

  • 5.0 out of 5 stars

    Finally, a blood glucose meter that connects seamlessly to my son's iPhone

    • Written by from Hampstead

    Convenience and connectivity-- who can argue with that? The iBGStar plugs directly into my son's iPhone... no more cables! That's right, no more cables. And now, my son has all his diabetes related information stored in one device (the device he never seems to forget, his iPhone!).

    Doc or Mom wants to see his blood sugar numbers? No problem, it's an easy email or text. I can't wait to see the apps that other companies are going to develop to utilize the iBGStar. Thanks to the people who thought this up.

    And by the way, when it's not plugged into the iPhone, the iBGStar works on its own. I think it might be the world's smallest blood glucose meter?

    114 of 120 people found this useful

  • 4.0 out of 5 stars

    iBGStar

    • Written by from Merion Station

    Easy to download and set up. Great graphics. Easy to share data. Needs better cloud support and backup.

    27 of 32 people found this useful