• 2.0 out of 5 stars

    Reliability issues and disappointing

    • Written by from Brentwood

    I was very excited about the iFusion as a desk top phone for my home office. However, very disappointed with the quality and reliability for a product this expensive. The volume on the speaker phone automatically goes down and has made that function unusable. The buttons are touch sensitive and don't respond well. There's also no on/off control so I've been unplugging it or turning off Bluetooth on my iPhone when not in use. I've tried to live with these caveats but now I'm fed up and think that a product at this price should live up to expectations.

    8 of 9 people found this useful

  • 2.0 out of 5 stars

    Not reliable

    • Written by from Greensburg

    This looked like a good tool for a home office. Worked great for 2 months, great clarity, loved it. Then AltiGen replaced it due to a diagnosed hardware failure. The replacement is unusable, creates too much noise on phone calls. Waiting for a call-back from AltiGen.

    18 of 20 people found this useful

  • 2.0 out of 5 stars

    Already broken :-(

    • Written by from New Paltz

    I purchased this because my company recently implemented a "one device" policy which meant I could no longer have both a home office land line and a company reimbursed cell phone. Since I have an iPhone 4s that is fully funded (in terms of service) by my company, it wasn't much of a decision to stop service on my home land line.
    This left me with a need that I had hoped this product would fulfill. While I travel a significant portion of my work time, I definitely have days when I'm at my home office and need the use of my corporate cell service for conference calls. The iFusion worked fine for a couple of weeks - setup was easy and while it worked, it was pretty much problem-free but after a couple of weeks of use (and about a month of ownership), the speakerphone portion decided to stop working - completely. While I could still pick up the handset and speaker to callers, the speakerphone portion did not work at all - I could not hear any caller.
    Disappointing to have a failure so soon - concerns me that this device really isn't up for business use (where dependability is an entry requirement). Since I was barely over my 30 days, it's on it's way back as an RMA to the manufacturer. I think I probably would have simply tried to return it but since I've had it for awhile, my only real choice is the RMA path and getting it repaired. We'll see if it holds up any better in "round 2".

    39 of 49 people found this useful