• 1.0 out of 5 stars

    Potentially amazing, but actually horrible

    • Written by from Toronto

    My second monitor has now packed it in again. I've actually been through 3 cables and 2 monitors. For such a high end product it is let down enormously by it's horrible charging design. The micro USB connector and cable combination are so fragile that as soon as you look at it it breaks. It was also a pain to set up on the wifi and I spent a LOT of time configuring it. However, ultimately the product is completely unusable because I can't charge it anymore. I'm not going for a third time to have the same thing happen in a few weeks.

  • 1.0 out of 5 stars

    The connection drops and does not connect again.Stay away from this product

    • Written by from Santana de Parnaíba

    The connection to the device is lost frequently. So far so good, but the problem is that there comes a time and it does not reconnect. I can not understand how a product designed to monitor your baby may have a fault that so great? I am software developer and I understand that it would be simple to solve what leads me to believe that the company is unreliable.

    6 of 6 people found this useful

  • 1.0 out of 5 stars

    Disappointing!

    • Written by from Malden

    I had been using this monitor for about 6 months with only minor problems of connection issues. Withings then issued a couple of updates to the software which made the monitor unusable. None of the settings for motion, temperature or sound would remain set after leaving the app, so basically it was useless. I contacted Withings numerous times about these issues over the last two months with no action on their part. I requested a refund which they did promptly reply to with a negative response and no explanation. When a piece of equipment relies solely on the accompanying software the updates should be tested thoroughly and if and when they render the equipment unusable a new and functional software update should be made in a timely manner not over two months and still waiting. I would stay far away from this company and this product, Withings has prioritized other things and this monitor and software is not one of them.

    11 of 12 people found this useful

  • 1.0 out of 5 stars

    Terrible device, does not work. Even worst company, does not reply.

    • Written by from Hamilton

    I cannot believe this thing! Is extremely expensive, does not work and has no support!! Stay away, dont be fooled like I was. The positive reviews here must be from employees...

    11 of 12 people found this useful

  • 1.0 out of 5 stars

    Does NOT have pan/tilt/zoom

    • Written by from Troy

    When they say pan/tilt/zoom, they mean when you zoom in on your phone/ipad, you can then move the image around to see the exact same thing you can see when you're not zoomed in. In other words, you can zoom into the IMAGE, but the image itself is always the same. The camera does NOT zoom, it does NOT pan, and it most certainly does NOT tilt.

    I can't believe they are even attempting to say the camera can tilt, since that has no meaning outside of physical movement, and the camera on this device does not physically move. It's false advertising and a purposeful attempt to deceive the consumer.

    Plus, the only thing that actually works correctly is the video coming through. The bluetooth connection required to change the settings goes down after a minute or two, and my temperature alert settings keep reseting to 147-165 degrees fahrenheit, so that alert will constantly go off if you have it on.

    Very poor. You can get the same thing for much much less with more established video monitoring brands (check Amazon for good ones), and they will still work with your iphone/ipad.

    18 of 19 people found this useful

  • 1.0 out of 5 stars

    Very Poor Product for the Price

    • Written by from Burnaby

    We have an apple base station for our wireless in a small apartment and the monitor will not stay connected. Constantly cuts in and out and sometimes does not reconnect. Even when connected via bluetooth to either of our iphones it will randomly disconnect.

    Very frustrating piece of equipment.

    16 of 16 people found this useful

  • 1.0 out of 5 stars

    Useless if usb connector fails

    • Written by from Buenos Aires

    WithBaby's magnet mount is weak and unsafe.
    Micro USB Power connector loosened from the motherboard.
    With Baby does NOT charge, therefore It can not be used!
    There is absolutely NO way to connect to the camera, as it must stayed connected to power at all times through it's rear micro usb.
    Terrible design left me with no camera at all!
    I had contacted Withings with no answer.
    I need an answer and a replacement asap.

    20 of 21 people found this useful

  • 1.0 out of 5 stars

    Please stop wasting valuable shelf space at Apple Stores

    • Written by from Lynnwood

    This has been the most frustrating product I have ever bought from Apple. Even returning was a hassle.

    14 of 18 people found this useful

  • 1.0 out of 5 stars

    Terrible design - terrible network stability

    • Written by from Sarasota

    Don't even consider buying it - it is NOT baby safe

    1. Magnet mount is a gimmick and is not stable
    2. Power connector is Micro USB - and is not safely mounted. So if the camera falls (due to magnet problem) - chances are 1 in 4 that the camera will land on the USB power connector - and that will tear the connector of the motherboard - and then - no more Smart Monitor
    3. Withings "network" service that helps you connect to the baby monitor is often down for DAYS - and there is no manual way to "connect" to the camera

    This product is like all other Withings products a HALF FINISHED PROTOTYPE - with BETA software.

    So save yourself the pain - get another brand

    15 of 17 people found this useful

  • 1.0 out of 5 stars

    Unreliable

    • Written by from London

    WHen it works this product is great. However, when you consider your baby reliability and trust is what you want from a baby monitor. This has never wrked well been replace twice and is entirely unreliable.

    11 of 11 people found this useful

  • 1.0 out of 5 stars

    fell on kids head

    • Written by from Calgary

    very weak magnet is used to connect camera with the mount. our 3 month old kicked the bar of the crib and it fell onto his head! and broke! no battery, so it must stay connected to the power at all times. doesn't have a pan tilt capability (that is a must in a baby monitor)
    bottom line: lots of features but poor design

    9 of 11 people found this useful

  • 1.0 out of 5 stars

    Looks slick, actually poorly designed

    • Written by from Westport

    I was leery of this product due to the many negative reviews, but gave it a try anyway. In short, it was returned for the following reasons:

    1) It could not hold a constant wifi connection
    2) Mounting "clip" was too skinny to fit on crib rail
    3) Magnetic mounting base was not secure enough from protecting the monitor from falling into crib

    25 of 31 people found this useful

  • 1.0 out of 5 stars

    iPhone 5 users do NOT purchase!

    • Written by from Durham

    I got this monitor back in August and used it on my iPhone 4, my husbands iPhone 3GS, and my iPad 2, during which time, all upgraded to iOS6 and continued to work well. I enjoyed the monitor a lot- especially the two way talking feature, the light (I used a green & red light to show my toddler when it was time to sleep and when it was time to get out of bed), and being able to remote monitor. These three features made the monitor unique.

    My main reason for writing this review tho, is to warn iPhone 5 owners NOT to purchase this monitor. The minor connectivity issues mentioned in other reviews is extreme when used on the iPhone 5. Essentially, it loses connectivity every couple minutes, making it totally useless any time of the day. I have been in email contact back and forth for a month with Withings about the issue. They gave me several possible fixes, none of which worked. They finally admitted "There is definitly a problem with iPhone 5, sorry for the inconvenience." and claim they are working to fix the issue. Note: my iPad 2 still monitors wonderfully and my husbands iPhone 5 also doesn't work. It is a problem with iPhone 5.

    33 of 39 people found this useful

  • 1.0 out of 5 stars

    Doesn't work at all!

    • Written by from Porto Alegre

    I am so disappoint with this product. It's unbelievable that apple work with this product in this store. The product does not work in local network (disconnect all the time) don't work in external network or 3G, so, don't work at all. The customer service is terrible.

    11 of 24 people found this useful

  • 1.0 out of 5 stars

    Terrible customer service

    • Written by from Iroquois Falls

    Very, very disappointed with this product. It reflect poorly on Apple overall - and I'm wondering why the folks at Apple have decided to carry it as a preferred brand at all. Maybe I have been tainted by my experience.

    Essentially, the product does not function as advertised. I have been unable to connect to the monitor over a cellular network or a WiFi network, other than my home network to which the monitor is connected. Countless emails back and forth and still no solution .. Withing is now ignoring me and have clearly decided not to support any further...

    Frustrating all around... don't buy this product...

    39 of 46 people found this useful

  • 1.0 out of 5 stars

    Very Badly Designed, Poor Performance

    • Written by from Fort Lauderdale

    Before I share the bad I would like to say the other Withings product we have has been great. I had hoped for the same but did NOT get it.

    First, they are expensive and I would have never written a review if we could have at least felt comfortable enough by using this product to get some sleep. This is NOT the case. The product will freeze and go 'off-line' periodically and it is VERY easy to be asleep and not notice this! So for potentially several hours you may not be getting the monitor you expect. We have two and it is the same for both units. The modem (Apple) is directly beneath the two baby monitors, signal strong but still constant disconnections. The design of the IR light to provide night vision is very odd. They cause a white almost 'halo' effect on the nigh pictures of the cribs. I think it is because the IR is 'bouncing' off the extreme whiteness of the baby monitors plastic housing. I can not see my twins very clearly but at least I can occasionally hear them when it works. There is also a VERY unusual 'ghosting' effect that occurs. What I mean is at times in almost total darkness I will first get picture of a brightly lit room. The problem is this picture is from hours ago and seems to fight whether it will be shown or the actual one. Finally the dark (and accurate) picture appears but again it is back and forth between the ghost of the old picture and the new one. In the day time the pictures are quite good. Perhaps in this one area a traditional wired if possible or wireless (radio type) of audio/video would work more efficiently.

    48 of 51 people found this useful

  • 1.0 out of 5 stars

    I really wanted to like this but…

    • Written by from Tampa

    I really wanted to like the Withings Smart Baby Monitor but it’s just not a good product/solution. The first one I purchased had to be returned because the camera optics were misaligned. The replacement wasn't much better; dark picture. The software seems like it's a work in progress. I will be returning the second (replacement) to the Apple Store and look for another product/solution.

    239 of 287 people found this useful