• 2.0 out of 5 stars

    Tried so hard to like it- went through 3 of them

    • Written by from Santa Barbara

    I really wanted to like this monitor- when I heard about it I waited on the waiting list for 3 months until it got approved in the US. Got the first one direct from Withings, and shortly after setting it up the power cord broke. Contacted customer service who said that parts are not available, so I'd have to get a new one. Sent that one back for a replacement
    Got the replacement very quickly, and set it up. Was great for 2 days, with the exception of the normal delay that WiFi monitors have- about 5 seconds. After 2 days, none of my iPhones or iPads could connect without rebooting the monitor and the the app. Contacted Withings, and sent it back.
    At that point, I was so disappointed because the idea of only having to carry around my phone as the monitor was so great. I figured I'd give it one more shot and got the third one from Apple. Just packaged that one up for return. Once again, worked great for 2 days except for expected delay in signal, but then, once again, despite green lights saying the monitor was connected and great WiFi signals, my iPhones and iPads again could not connect without manually rebooting everything. Once the monitor was unplugged and plugged in again, the app could acquire it, though it took some time to get a good signal, and then had a lot of drop-outs before I could not take anymore. The simplest thing that I can say is that it is not very "Apple". It just doesn't work.

    289 of 347 people found this useful

  • 1.0 out of 5 stars

    I really wanted to like this but…

    • Written by from Tampa

    I really wanted to like the Withings Smart Baby Monitor but it’s just not a good product/solution. The first one I purchased had to be returned because the camera optics were misaligned. The replacement wasn't much better; dark picture. The software seems like it's a work in progress. I will be returning the second (replacement) to the Apple Store and look for another product/solution.

    240 of 288 people found this useful

  • 4.0 out of 5 stars

    Best baby monitor we've ever had

    • Written by from Dedham

    Rating- Only giving 4 out of 5 because this is pricey especially considering you have to also have an iPhone/ iPad in addition to monitor. We've had three kids and our share of monitors...

    A/V- Great video and audio quality. App is very intuitive and has some nice features. Clear a lot of thought was put into it. At night, you can't see that well... but this is not advertised to be night vision goggles. WIth a little backlight provided by something else, you can still see something. Also, the audio is really good.

    Setup- Fast and easy. Had it working in 10 minutes.

    Wifi- The biggest plus is the wifi- "unlimited distance" and no hissing at extended distances.

    iPhone App- well built and thought out. They could have built a great piece of HW and skimped on the UI, but that's not the case. It exceeded my expectations.

    Other- have not tried it at friends houses, but since you ideally set it up over the wifi (bluetooth backup), it's not as flexible at the traditional monitor. Since we plan to use this 99% of the time at home, this is not a significant use case for us.

    Finally, we took an old iPhone and use it for monitoring. We like to leave it on for long time periods, so using or iPhone is not always ideal. However, it's super great to switch from the extra iPhone to my or my wife's iPhone. Also, both of us can monitor.

    Bottom line- if you want an easy to use, top notch baby monitor and will be monitoring from more than 1 room away, this is the way to go.

    228 of 274 people found this useful

  • 4.0 out of 5 stars

    A solid Product - Beware other reviews

    • Written by from North Providence

    Other reviews state problems with customer support or WiFi. Just remember these are people that are frustrated with connection problems that likely have nothing to do with the function of the monitor. I've had to deal with customer support twice and they were fantastic.

    Pros:
    1. Push notifications - you can set a threshold of movement, noise, temperature, or humidity and the app notifies you when those are met. You can then open the monitor and see what's going on

    2. Is optimized now for the iPhone 5 giving you full access to the 4 inch screen

    3. It has two modes, one is video and the other is audio monitoring in the background. The fantastic thing is you can just listen and use it as a traditional baby monitor while the app runs in the background.

    4. Overall video quality is good especially over cellular or Wi-Fi networks

    CONS/LIMITATIONS:

    These are all the things that people are failing to mention. These are not issues with Wi-Fi or cellular networks which could just be the fact that they don't know how to properly set up a wireless network. These are true CONS and limitations of the device and the software.

    1. Although you can pinch zoom and scroll you cannot actually physically pan the camera back and forth. This means that you really must be very intentional on where you place the camera so that way you have a wide viewing angle

    2. The supplied mounting hardware is very limited. Unfortunately it only gives you approximately 1 inch gap to place the device on a crib or railing. Unfortunately there are no better mounting solutions.

    3. There's no ability to purchase an additional charging cable. This is problematic if you set up a system where you try to hide the wire in your home for a semipermanent solution and wish to use the device elsewhere. Unfortunately I have had to purchase an additional Mophie battery so that I can use the device on the go

    4. Just like number three above the internal battery last maybe an hour at best so must be plugged in at all times

    5. Like others have mentioned, the night-vision isn't amazing, but I have found it's because I have to keep the camera far from the crib to get the widest viewing angle.

    6. Cost - it's a bit expensive to have the limitations above. All in all I'd pay $200 for this unit again, not $300.

    7. No mac app. In the iPhone era, it's super simple to turn an iPhone app into a desktop app... which they have not done yet. For $300 a unit, they should have this already.

    All in all it's a good monitor. All the bells and whistles are nice, it has an integrated thermometer and humidity sensor (which is improperly placed it should be on the front of the unit, not the side) which will save you a good $40 from buying a separate one. There is obviously a 1 second delay from real time to your device, but do you really expect this to be a live feed? 1 Second isn't going to make a difference if your baby just started to whimper.


    Since there have been some cheaper units released I don't know if I'd definitely buy it again, but I'm certainly satisfied with it.

    112 of 125 people found this useful

  • 1.0 out of 5 stars

    Very Badly Designed, Poor Performance

    • Written by from Fort Lauderdale

    Before I share the bad I would like to say the other Withings product we have has been great. I had hoped for the same but did NOT get it.

    First, they are expensive and I would have never written a review if we could have at least felt comfortable enough by using this product to get some sleep. This is NOT the case. The product will freeze and go 'off-line' periodically and it is VERY easy to be asleep and not notice this! So for potentially several hours you may not be getting the monitor you expect. We have two and it is the same for both units. The modem (Apple) is directly beneath the two baby monitors, signal strong but still constant disconnections. The design of the IR light to provide night vision is very odd. They cause a white almost 'halo' effect on the nigh pictures of the cribs. I think it is because the IR is 'bouncing' off the extreme whiteness of the baby monitors plastic housing. I can not see my twins very clearly but at least I can occasionally hear them when it works. There is also a VERY unusual 'ghosting' effect that occurs. What I mean is at times in almost total darkness I will first get picture of a brightly lit room. The problem is this picture is from hours ago and seems to fight whether it will be shown or the actual one. Finally the dark (and accurate) picture appears but again it is back and forth between the ghost of the old picture and the new one. In the day time the pictures are quite good. Perhaps in this one area a traditional wired if possible or wireless (radio type) of audio/video would work more efficiently.

    49 of 52 people found this useful

  • 4.0 out of 5 stars

    Setting the record straight - this is the best monitor out there!

    • Written by from Carlsbad

    I felt compelled to write a review after reading several reviews about this and other products and really wanting this product to be all that it says it is! I was nervous to purchase it for our newborn baby - reading some of the negative reviews about the product. So, I'm here to tell you - some of it is correct - AND - the pros of this product outweigh the cons!
    Let me explain:

    1. Yes, there is a slight delay when the baby cries or makes noise to when I hear it on my iphone or ipad. It's literally a second or two and it's not bad. Luckily, I can hear the baby cry in her bed nearly anywhere in my house (I have a very open two-story floorplan - almost 4000 square feet) - but it's nice to see her cry on any mac device I'm with. The delay is almost unnoticeable after awhile and doesn't bother us.

    2. The app sometimes disconnects. Yes, this happens. It's happened a couple times - and with one click it reconnects. After having it a week it's happened twice - and I more blame this on the network than I do the device. They are constantly updating the app, too, so this will hopefully improve.

    PROS:
    1. There are so many amazing things about this product. I can watch baby girl while doing dishes, while shopping at the mall, and while working out at the gym. Anywhere, any time, I can see her crying. My husband (who might be watching her while I'm away), can call me and ask me what she needs based on her cry and wiggle in the crib (that I can watch in an instant from afar). That is just purely amazing - much more- while I'm traveling for work - I can pop in and see my baby.

    2. This is one of the biggest (at least for me as a mom in the middle of the night who can lose sleep over this one...) - the monitor is so precise it picks up her breath. Yes, I can sleep in my bed listening to my 5 week old's breath. Knowing she is breathing among the blankets and binks - gives me great peace of mind AND makes the $300 I spent on this monitor a drop in the bucket -- right?!

    3. There are several alerts you can program on your devices to go off - one in particular is for motion. I just love this. I set it up so there has to be a lot of motion for the alert to show up on my phone or iPad - i.e. a person walking in the room. AGAIN, I just love this for the peace of mind when my husband is traveling and I start freaking myself out that someone might break in and take my baby (LOL). With it, I will be alerted before anyone's hands can touch the baby. haha! In all seriousness, this is so great when baby starts rolling over, or when/if my 3-year-old decides to go into her bedroom and touch, sit, climb into, or play with her baby sister at night or naps. Huge, right?!

    4. We love that there are all sorts of info given on the screen including temp, humidity, sound, etc. With the several features this monitor has, these are some of those things you may take for granted until you can actually use them. Temp is something I'm always looking at - especially for a newborn, and has helped me adjust what she's wearing, what blankets to add/subtract, and/or why she was crying.

    Hope this helps. I would 100% recommend this product! I gave it 4 stars because of the first two cons. But they are DEFINITELY NOT deal breakers. This product is supreme over the others (which we've used for our first born). Oh! It clips onto the crib beautifully too - so easy to set up as well! My husband did it in five minutes.

    Enjoy!

    48 of 53 people found this useful

  • 5.0 out of 5 stars

    This product is AWESOME!

    • Written by from Neuchatel

    Having just got a newborn I was in the market for an iPhone friendly baby monitor. I came across this product and I have to be honest, I was dubious how it would perform. I have bought many iPhone accessories that use Wifi before and sometimes they over promise and under deliver. Not so with the Withings WithBaby product. This thing is awesome. It was extremely easy to setup, recognised my home network immediately and configuration was done in under 30 secs. It works completely as advertised and not only that it had a few surprises for me.

    I was sceptical it work across the Internet and 3G. Tried it…no problem! Of course, performance is a little degraded as you are running it across mobile data but still it performed acceptably. I was also surprised that Withings had taken the time to make native iPad apps and also that more than 1 person can connect at a time. Let me say that again. MORE THAN ONE PERSON CAN CONNECT AT A TIME. That was pretty awesome. Both my wife and I can monitor my little guy simultaneously.

    All in all….awesome product. I can't speak highly enough of it. Oh…and nicely designed as well!

    40 of 44 people found this useful

  • 5.0 out of 5 stars

    Works with every device but careful when plugging in

    • Written by from Edmonton

    Don't usually leave reviews. Will keep this short.

    Baby is 10 months old, we've had it since the beginning. Worked flawlessly with the app on iPad 2nd gen, iPad 3rd gen, iPad Mini, Iphone 4, Iphone4s and Iphone 5 (i am a bit of a tech junkie). Anyone who leaves a review saying otherwise leaves me puzzled.

    Word of caution. My wife isn't the most patient soul and she didn't check the usb plug orientation before jamming it into the device the wrong way. She's not super strong but the damage was irreparable. The USB plug inside the device literally broke right off the circuit board and the Monitor is now useless. So take care when unplugging and plugging in the cable!

    41 of 48 people found this useful

  • 1.0 out of 5 stars

    Terrible customer service

    • Written by from Iroquois Falls

    Very, very disappointed with this product. It reflect poorly on Apple overall - and I'm wondering why the folks at Apple have decided to carry it as a preferred brand at all. Maybe I have been tainted by my experience.

    Essentially, the product does not function as advertised. I have been unable to connect to the monitor over a cellular network or a WiFi network, other than my home network to which the monitor is connected. Countless emails back and forth and still no solution .. Withing is now ignoring me and have clearly decided not to support any further...

    Frustrating all around... don't buy this product...

    40 of 47 people found this useful

  • 1.0 out of 5 stars

    iPhone 5 users do NOT purchase!

    • Written by from Durham

    I got this monitor back in August and used it on my iPhone 4, my husbands iPhone 3GS, and my iPad 2, during which time, all upgraded to iOS6 and continued to work well. I enjoyed the monitor a lot- especially the two way talking feature, the light (I used a green & red light to show my toddler when it was time to sleep and when it was time to get out of bed), and being able to remote monitor. These three features made the monitor unique.

    My main reason for writing this review tho, is to warn iPhone 5 owners NOT to purchase this monitor. The minor connectivity issues mentioned in other reviews is extreme when used on the iPhone 5. Essentially, it loses connectivity every couple minutes, making it totally useless any time of the day. I have been in email contact back and forth for a month with Withings about the issue. They gave me several possible fixes, none of which worked. They finally admitted "There is definitly a problem with iPhone 5, sorry for the inconvenience." and claim they are working to fix the issue. Note: my iPad 2 still monitors wonderfully and my husbands iPhone 5 also doesn't work. It is a problem with iPhone 5.

    34 of 40 people found this useful

  • 2.0 out of 5 stars

    Can't be trusted...

    • Written by from PAWLEYS ISLAND

    Used for 2 weeks before my daughter was born, thought is was great. It disconnected from time to time but felt it was going to work out. My wife and I kept our daughter in our room for about a month before moving her into her nursery and finally getting to use the monitor. First night it disconnected after we fell asleep. The nursery is across the house and neither of us woke up for a couple hours before we realized our baby was crying and the monitor had disconnected so we were not alarmed... We felt terrible and found it impossible to fall asleep with this monitor. Point of my review is this... I wanted it to work SOOO bad but, it disconnects randomly and cant be trusted when you're trying to sleep. Returned for full refund. Apple was great to deal with on the return, very happy with their customer service.

    31 of 35 people found this useful

  • 5.0 out of 5 stars

    Remote Baby Sitter

    • Written by from Edinburgh

    Just bought this product and installed wifi connections on all our iphones ( two 4GS and one 3GS) and one ipad without any issue. The main pros and cons are well covered by other users. I found one useful experience we have and would like to share this with you. My in-laws are living at a location 8 hours ahead of our time zone. When our baby is sleeping at night, their grand parents can wake up in the morning and watch their first grand child sleeping peacefully. If required, my mother in law can speak when the little one and play music. She is so happy with the product and has more fun than us I think. I also know there is a reliable remote baby sitter who can alert me if needed.

    31 of 38 people found this useful

  • 1.0 out of 5 stars

    Useless if usb connector fails

    • Written by from Buenos Aires

    WithBaby's magnet mount is weak and unsafe.
    Micro USB Power connector loosened from the motherboard.
    With Baby does NOT charge, therefore It can not be used!
    There is absolutely NO way to connect to the camera, as it must stayed connected to power at all times through it's rear micro usb.
    Terrible design left me with no camera at all!
    I had contacted Withings with no answer.
    I need an answer and a replacement asap.

    21 of 22 people found this useful

  • 1.0 out of 5 stars

    Looks slick, actually poorly designed

    • Written by from Westport

    I was leery of this product due to the many negative reviews, but gave it a try anyway. In short, it was returned for the following reasons:

    1) It could not hold a constant wifi connection
    2) Mounting "clip" was too skinny to fit on crib rail
    3) Magnetic mounting base was not secure enough from protecting the monitor from falling into crib

    26 of 32 people found this useful

  • 1.0 out of 5 stars

    Does NOT have pan/tilt/zoom

    • Written by from Troy

    When they say pan/tilt/zoom, they mean when you zoom in on your phone/ipad, you can then move the image around to see the exact same thing you can see when you're not zoomed in. In other words, you can zoom into the IMAGE, but the image itself is always the same. The camera does NOT zoom, it does NOT pan, and it most certainly does NOT tilt.

    I can't believe they are even attempting to say the camera can tilt, since that has no meaning outside of physical movement, and the camera on this device does not physically move. It's false advertising and a purposeful attempt to deceive the consumer.

    Plus, the only thing that actually works correctly is the video coming through. The bluetooth connection required to change the settings goes down after a minute or two, and my temperature alert settings keep reseting to 147-165 degrees fahrenheit, so that alert will constantly go off if you have it on.

    Very poor. You can get the same thing for much much less with more established video monitoring brands (check Amazon for good ones), and they will still work with your iphone/ipad.

    19 of 20 people found this useful

  • 1.0 out of 5 stars

    Very Poor Product for the Price

    • Written by from Burnaby

    We have an apple base station for our wireless in a small apartment and the monitor will not stay connected. Constantly cuts in and out and sometimes does not reconnect. Even when connected via bluetooth to either of our iphones it will randomly disconnect.

    Very frustrating piece of equipment.

    16 of 16 people found this useful

  • 1.0 out of 5 stars

    Terrible design - terrible network stability

    • Written by from Sarasota

    Don't even consider buying it - it is NOT baby safe

    1. Magnet mount is a gimmick and is not stable
    2. Power connector is Micro USB - and is not safely mounted. So if the camera falls (due to magnet problem) - chances are 1 in 4 that the camera will land on the USB power connector - and that will tear the connector of the motherboard - and then - no more Smart Monitor
    3. Withings "network" service that helps you connect to the baby monitor is often down for DAYS - and there is no manual way to "connect" to the camera

    This product is like all other Withings products a HALF FINISHED PROTOTYPE - with BETA software.

    So save yourself the pain - get another brand

    16 of 18 people found this useful

  • 5.0 out of 5 stars

    Excellent product

    • Written by from Barrie

    Very cool product with a great design. Sound is very good and it picks up the slightest of sounds from our baby. Works well at home over bluetooth and over the internet when out of the house. Was very easy to set up.

    19 of 25 people found this useful

  • 1.0 out of 5 stars

    Unreliable

    • Written by from London

    WHen it works this product is great. However, when you consider your baby reliability and trust is what you want from a baby monitor. This has never wrked well been replace twice and is entirely unreliable.

    12 of 12 people found this useful

  • 4.0 out of 5 stars

    Excellent product

    • Written by from Seattle

    We LOVE our Withings baby monitor. It has traveled with us to three different houses on a family trip and worked each time, both on Wifi and Bluetooth. We were having some issues with the iPhone 5 but our iPads never stopped working. The iPhone 5 issues may have been solved server-side as two days ago they seemed to go away. It does occasionally disconnect but always reconnects. People having disconnection issues should make sure the Wifi signal is strong enough in the monitored area or run an ethernet cable. We had problems when I moved the base station and I solved them by doing some optimization of the network.

    17 of 22 people found this useful