• 3.0 out of 5 stars

    Mixed positives and negatives

    • Written by from Plymouth

    We have used this monitor for 2 months, having used an Angel and Motorola monitor previously. The initial set up was very easy. The picture is clear and it does work very well from anywhere in the world if you have 3G or wifi- excellent.
    However.....We have had big problems with maintaining connectivity. In the home there is wifi connectivity throughout the house but the signal cuts every 5-10 minutes. The wifi works for everything else(including streaming movies or itv player). .
    It is such a frustration considering we spent such a huge amount of money on the apple product, expecting a reliable product. It is hugely unreliable.
    I would recommend this product if you have a smallish home so the Bluetooth can work, or use the a cellular network for back up. If you are replying on wifi entirely you may be disappointed.

    6 of 9 people found this useful

  • 3.0 out of 5 stars

    Almost There...

    • Written by from Laguna Hills

    I hope Withings reads this:

    Three stars because they are ALMOST THERE:

    (1) Need PC/OSX support. And I read Android support is terrible.
    (2) Reinforce the flimsy mini-USB connector on camera.
    (3) Crib mount needs to tilt and be wall mountable.
    (4) Access Administration (set up accounts, restrict access based on user/date/time, view who is monitoring, viewer history, reset password).
    (5) Enhance ability to reconnect if Camera or App loses connectivity.
    (6) Upload at least one of my own songs, give me a bigger list to select from, or sell me songs to stream (to address DRM issues).

    By the way, I read lots of complaints about the broken temperature threshold. Try using Celsius scale since Withings is European.

    5 of 6 people found this useful

  • 1.0 out of 5 stars

    Disappointing!

    • Written by from Malden

    I had been using this monitor for about 6 months with only minor problems of connection issues. Withings then issued a couple of updates to the software which made the monitor unusable. None of the settings for motion, temperature or sound would remain set after leaving the app, so basically it was useless. I contacted Withings numerous times about these issues over the last two months with no action on their part. I requested a refund which they did promptly reply to with a negative response and no explanation. When a piece of equipment relies solely on the accompanying software the updates should be tested thoroughly and if and when they render the equipment unusable a new and functional software update should be made in a timely manner not over two months and still waiting. I would stay far away from this company and this product, Withings has prioritized other things and this monitor and software is not one of them.

    13 of 14 people found this useful

  • 1.0 out of 5 stars

    Terrible device, does not work. Even worst company, does not reply.

    • Written by from Hamilton

    I cannot believe this thing! Is extremely expensive, does not work and has no support!! Stay away, dont be fooled like I was. The positive reviews here must be from employees...

    13 of 14 people found this useful

  • 1.0 out of 5 stars

    Does NOT have pan/tilt/zoom

    • Written by from Troy

    When they say pan/tilt/zoom, they mean when you zoom in on your phone/ipad, you can then move the image around to see the exact same thing you can see when you're not zoomed in. In other words, you can zoom into the IMAGE, but the image itself is always the same. The camera does NOT zoom, it does NOT pan, and it most certainly does NOT tilt.

    I can't believe they are even attempting to say the camera can tilt, since that has no meaning outside of physical movement, and the camera on this device does not physically move. It's false advertising and a purposeful attempt to deceive the consumer.

    Plus, the only thing that actually works correctly is the video coming through. The bluetooth connection required to change the settings goes down after a minute or two, and my temperature alert settings keep reseting to 147-165 degrees fahrenheit, so that alert will constantly go off if you have it on.

    Very poor. You can get the same thing for much much less with more established video monitoring brands (check Amazon for good ones), and they will still work with your iphone/ipad.

    20 of 21 people found this useful

  • 5.0 out of 5 stars

    Does what I want, love it

    • Written by from Burton

    I have had this unit since May and have waited these 5 months for review....Easy set up process. I do not, nor did I want this unit as something to stay on ALL the time on the app on my phone, I wanted to be able to check in on my pets while away from home to see if they are ok. I click into the app, see they are ok, can hear the surroundings and talk back to them if I want, night vision is very acceptable. then I close the app out. It stays connected just fine to my netgear router, Have not had trouble accessing it on my home network, another network, or through cellular service. I have very good broadband internet speed so I believe that helps. I think if you're broadband is slow that is where people are encountering problems with connections, just like if you try to watch streaming video on your tv and just don't have the proper speed. So I have been very pleased with this unit for what I need it for.

    2 of 6 people found this useful

  • 1.0 out of 5 stars

    Very Poor Product for the Price

    • Written by from Burnaby

    We have an apple base station for our wireless in a small apartment and the monitor will not stay connected. Constantly cuts in and out and sometimes does not reconnect. Even when connected via bluetooth to either of our iphones it will randomly disconnect.

    Very frustrating piece of equipment.

    17 of 17 people found this useful

  • 1.0 out of 5 stars

    Useless if usb connector fails

    • Written by from Buenos Aires

    WithBaby's magnet mount is weak and unsafe.
    Micro USB Power connector loosened from the motherboard.
    With Baby does NOT charge, therefore It can not be used!
    There is absolutely NO way to connect to the camera, as it must stayed connected to power at all times through it's rear micro usb.
    Terrible design left me with no camera at all!
    I had contacted Withings with no answer.
    I need an answer and a replacement asap.

    21 of 22 people found this useful

  • 1.0 out of 5 stars

    Please stop wasting valuable shelf space at Apple Stores

    • Written by from Lynnwood

    This has been the most frustrating product I have ever bought from Apple. Even returning was a hassle.

    14 of 18 people found this useful

  • 5.0 out of 5 stars

    We love this thing!

    • Written by from El Segundo

    I've used other monitors and nothing compares. We had trouble setting it up in the beginning and had to wait a couple of weeks for a software update (our baby wasn't born yet so it was fine). Customer service was great and it has worked perfectly ever since.

    6 of 9 people found this useful

  • 1.0 out of 5 stars

    Terrible design - terrible network stability

    • Written by from Sarasota

    Don't even consider buying it - it is NOT baby safe

    1. Magnet mount is a gimmick and is not stable
    2. Power connector is Micro USB - and is not safely mounted. So if the camera falls (due to magnet problem) - chances are 1 in 4 that the camera will land on the USB power connector - and that will tear the connector of the motherboard - and then - no more Smart Monitor
    3. Withings "network" service that helps you connect to the baby monitor is often down for DAYS - and there is no manual way to "connect" to the camera

    This product is like all other Withings products a HALF FINISHED PROTOTYPE - with BETA software.

    So save yourself the pain - get another brand

    16 of 18 people found this useful

  • 1.0 out of 5 stars

    Unreliable

    • Written by from London

    WHen it works this product is great. However, when you consider your baby reliability and trust is what you want from a baby monitor. This has never wrked well been replace twice and is entirely unreliable.

    12 of 12 people found this useful

  • 2.0 out of 5 stars

    Pleased with product, Withings is terrible company if you need to return.

    • Written by from Zanesville

    Got this product for a baby shower gift. After a couple of months, the mini usb connection that goes from the monitor to the wall wore out. I had to contact Withings many times with no answer. The re-seller contacted them and had trouble getting an answer also. Finally, after 4 months, I got a replacement and so far, so good.

    9 of 10 people found this useful

  • 1.0 out of 5 stars

    fell on kids head

    • Written by from Calgary

    very weak magnet is used to connect camera with the mount. our 3 month old kicked the bar of the crib and it fell onto his head! and broke! no battery, so it must stay connected to the power at all times. doesn't have a pan tilt capability (that is a must in a baby monitor)
    bottom line: lots of features but poor design

    9 of 11 people found this useful

  • 5.0 out of 5 stars

    Fantastic product, run & buy!

    • Written by from Oslo

    I read the other reviews, but none of the negative things mentioned occurs on my withings babycall. They have probably solved the issues, if you ask me. I bought mine on app store 2 weeks ago. For wifi issues, just check with Apple help center. This product is just the best and not expensive either. It also use 3G when neccessary. Cheers!

    5 of 8 people found this useful

  • 5.0 out of 5 stars

    The best monitor out there

    • Written by from CALGARY

    I tried 4 different video monitors and this one is by far the best. I love the fact that I can watch my kids even when I'm out and we get a babysitter. We haven't had any issues at all! I would definitely recommend it!

    6 of 10 people found this useful

  • 4.0 out of 5 stars

    Better than the others

    • Written by from Alpharetta

    I'm only on day 3 of this monitor, but it's working so already it's better than the other ones I've tried.

    There's about a 2-second delay. (Just like similar monitors.)

    This was the first monitor we looked into, but it had a $13 price tag on the app (that we'd both need) so I refused to buy it on principle. (Now it's free)

    We bought the Baby Ping (which we couldn't get to connect to our internet) and the Phillips (which we hooked up, but once we moved it, couldn't get it to re-find the crib).

    I'm sure this monitor will have some negatives as I use it more, but it was easy to install, so far has been reliable, is easily relocated (I like to monitor the dogs when we're out), can go wireless, clips to crib without having to be screwed into the wall (ping) or propped on something (phillips).

    Bottom line is I think this is a 3-star product, but gets 4 based on it's place in the current market of this type. I'd think that someone would have come up with a better one already, but when I watch the news, there is a delay so I guess I can't expect much more.

    BTW I saw one review complaining that you shouldn't have to have an iPhone to use this monitor. I'm not sure why you would buy this if you don't have an iPhone, but I'm only comparing it to monitors that are for iPhone use and are viewable from anywhere. I'm not interested in just seeing the baby when I'm home, I want it for pet monitoring when I'm out.

    6 of 8 people found this useful

  • 5.0 out of 5 stars

    Excellent baby monitor

    • Written by from Granite Bay

    Ignore the negative reviews.
    Withings is a great company and this is an amazing baby monitor with an equally good iPhone App. I have been using it for two weeks and can't be happier

    17 of 25 people found this useful

  • 5.0 out of 5 stars

    Remote Baby Sitter

    • Written by from Edinburgh

    Just bought this product and installed wifi connections on all our iphones ( two 4GS and one 3GS) and one ipad without any issue. The main pros and cons are well covered by other users. I found one useful experience we have and would like to share this with you. My in-laws are living at a location 8 hours ahead of our time zone. When our baby is sleeping at night, their grand parents can wake up in the morning and watch their first grand child sleeping peacefully. If required, my mother in law can speak when the little one and play music. She is so happy with the product and has more fun than us I think. I also know there is a reliable remote baby sitter who can alert me if needed.

    31 of 38 people found this useful

  • 5.0 out of 5 stars

    Works with every device but careful when plugging in

    • Written by from Edmonton

    Don't usually leave reviews. Will keep this short.

    Baby is 10 months old, we've had it since the beginning. Worked flawlessly with the app on iPad 2nd gen, iPad 3rd gen, iPad Mini, Iphone 4, Iphone4s and Iphone 5 (i am a bit of a tech junkie). Anyone who leaves a review saying otherwise leaves me puzzled.

    Word of caution. My wife isn't the most patient soul and she didn't check the usb plug orientation before jamming it into the device the wrong way. She's not super strong but the damage was irreparable. The USB plug inside the device literally broke right off the circuit board and the Monitor is now useless. So take care when unplugging and plugging in the cable!

    41 of 48 people found this useful