Customer Reviews and Ratings

3.0 out of 5 stars

Based on 137 reviews

  • 2.0 out of 5 stars

    Disappointed

    • Written by from Novi

    The monitor works great in the home on your own wifi network. The problem is I was not able to view it outside of the home. There is no guidance at all, and even following the port forwarding directions I still was unable to get it to work. Way too technical!
    I went out and bought the Philips in.sight and it is much better!

    37 of 43 people found this useful

  • 2.0 out of 5 stars

    Not for the constant worrier.

    • Written by from ROUND ROCK

    The concept of this baby monitor was what initially drew me to it. Having extra iOS devices around the house to use a monitor seemed to be a great idea. Before updating to iOS6 this monitor worked well about 75% of the time. We would occasionally wake up in the middle of the night to find out that the app crashed, and the monitor was no longer on. This was a concern to my wife, and ultimately started creating sleep issues that the monitor was initially supposed to help with. Now she would lay in bed waiting for the iBaby app to crash instead of resting up for the next day of being a new parent. The hardware seems to be more than adequate. The camera quality is great, the infrared works nicely in a pitch black nursery, and the pan-tilt-zoom is an added bonus. The trouble comes in on the software side. Most new parents want to know their child is breathing every second... This just isn't possible when you are constantly re launching the app, restating the camera, and having sound drop in and out. To make things worse the iOS6 update has now completely turned this thing into a $200 novelty. With all of our iOS devices (new iPad, iPad2, original iPad, iPhones 4, and 5) updated to the most recent version this app won't work for more than a minute at a time (if that). The potential for this to be a great product is still within grasp. I really hope the iBaby developers can correct these issues in the near future. For us.. we have moved on to a $30 audio only monitor that just simply works. Maybe this thing will come in handy some day, but for now it's just a big disappointment.

    44 of 44 people found this useful

  • 2.0 out of 5 stars

    Doesn't work after iOS update

    • Written by from Sault Sainte Marie

    Baby monitor now freezes after about 20 seconds, if that, so must close the app and reopen. Half the time is won't open until trying twice. This won't work for my 6 month old!!! A baby monitor needs to be working for more than just 20 second at at a time, or what is the purpose? Please fix this to align with the recent update...fast!!!

    26 of 27 people found this useful

  • 2.0 out of 5 stars

    Great Product, Except for IOS 6

    • Written by from Acworth

    Since the IOS 6 upgrade, the app crashes after about 30 seconds.....not good when you are using it to monitor your baby at night!! Hopefully they can fix it quickly....the product is a 5 star product other than this shortcoming.

    7 of 7 people found this useful

  • 2.0 out of 5 stars

    iOS 6 upgrade blew up the app

    • Written by from Colorado Springs

    Since iOS 6, the app no longer opens. It immediately crashes. Not good....please fix quickly!

    45 of 45 people found this useful

  • 2.0 out of 5 stars

    Should Have Listened to Negative Reviews

    • Written by from Vienna

    My husband and I bought this with our eyes open, considering the negative reviews about connectivity issues, app problems, etc. We thought we'd keep it for a few days, test it out on the cats in advance of the baby, and make a decision about whether to keep it. Well, it won't take a few days to return this to the Apple store - we're returning it after one day. To be fair, the camera itself is really good, but the app is terrible - the "easy" set up, even on our home wifi network, took 10 minutes because the app couldn't find the camera, despite us following all the directions. And figuring out how to view on 3G? Forget it. Even after adjusting our router settings, it still didn't work. After researching a lot of the app-based monitors, I found they all have the same issues identified by users: good camera, wonky app, horrible/non-existent instructions for viewing on 3G network, and hit-or-miss alert systems.

    I liken this product, and all other app-based monitor systems, as the first model year of a car - don't buy it until they have all the bugs figured out. Wait for the second generation! I guess we'll have to use the "old fashioned" monitors until then (even though some of them look pretty cool - looking forward to trying them out).

    20 of 27 people found this useful

  • 2.0 out of 5 stars

    Doesn't work after update

    • Written by from Norwalk

    I set mine up and it worked fine for the last few months but now it keeps saying "Buffering". I see video for about 10 seconds then the buffering screen for 20 seconds. I guess it wouldn't be so bad if it never worked...but it was working amazing until this last update.

    8 of 9 people found this useful

  • 2.0 out of 5 stars

    Frustrating software

    • Written by from Denver

    The latest software update for the ibaby is extremely frustrating as it constantly is buffering! Any future fixes for this or are we stuck with it?

    11 of 13 people found this useful

  • 2.0 out of 5 stars

    Recommendation NOT to purchase.

    • Written by from San Diego

    The camera is likely the best visually... when it works. When I initially set up the camera, it worked well, as designed, as advertised; however, when I moved, and switched networks, I began having trouble. The long and short of it is that the camera will not reset to factory defaults, regardless of the methods I try. For $200, the product, being a relatively "simple" product (an IP camera with wifi capabilities), should not have such flaws in my opinion. Customer support, however, was relatively quick to reply, but ultimately of little help as the camera is still not functional. I can now either send it to the manufacturer and be out the purchase for a month or so, or seek ways to bypass the security. I am actually baffled that the product is stocked in Apple stores as it lends what is in my opinion unwarranted credibility to the product. I cannot in good conscience recommend the product at this time.

    9 of 15 people found this useful

  • 2.0 out of 5 stars

    Bit of a let down

    • Written by from Ottawa

    I have a bit of tech savyness and found setup a breeze. I was even able to access from work. But the app was garbage. It crashed often, and through the night. I'll spare the tech details but I have a fairly substantial router and the signal isn't the problem. As a security camera it would be great, but for a baby and a busy night time wandering toddler, no chance. Even if it worked perfectly, which the app never did, the alerts were annoyingly loud with no option to diminish or modify. Anyone notice how it sounds like that Goyle song? I'm going to look for other apps, but will most likely return it :(

    17 of 23 people found this useful

  • 2.0 out of 5 stars

    Good Product-NOT for an Infant/Newborn

    • Written by from Fort Myers

    First I want to say that the iBaby monitor is really cool and when we got it to work it is a great monitor. And unlike the numerous other reviews, it was VERY easy to set-up. However, I would not recommend it for any newborn/infants. While the camera works great and looks great on my iPhone, the alerts are unreliable.

    The alerts only worked when the App was up and running...who leaves their phone running all night without going to sleep mode? No one! Our baby is not due for several months but we wanted to try it out first and see how the alerts worked...well we made lots of noise and moved but our phones never alerted us...similar to the other reviews. I cannot imagine my child moving or crying and not being alerted by my phone all night, pretty scary. Also I cannot rely on Wi-Fi to alert me...what if Wi-Fi goes out?

    I emailed the company my problems and they said my problems was forwarded to the tech department to look into. However, after reading the other reviews i will be taking the monitor back and getting an old school monitor that detects, movement/sounds/heart rate.

    I got this monitor so my parents who live 4 hours away could see our daughter when they wanted to. But if you have an iPhone, you can do a FaceTime or Skype session..which has better audio/video anyway. Lets be serious, are you relatives going to watch your child sleep for hours on end?? Probably not. With all that said, this is a great monitor if your kids are older and you travel alot so you can see them playing in their room while you are away. Or you want to monitor your baby sitter or your pets while away. However, I would not recommend for a baby monitor.

    36 of 39 people found this useful

  • 2.0 out of 5 stars

    Terrible software + good hardware = 2 stars

    • Written by from NORTH VANCOUVER

    Annoying mind-drilling sound form app when camera disconnects or battery is dying. And there is no way to disable it.
    Auto-patrol mode self-cancels every time you touch the screen.
    The only way to switch from vertical to horizontal orientation is by rotating your iPad/iPhone, but what if it is permanently nailed to the wall !?

    And yes, everything what other reviewrs saying about setup, wifi and connectivity issues if true.

    10 of 12 people found this useful

  • 2.0 out of 5 stars

    Terrible iOS App and Tiny WiFi Range

    • Written by from SAINT LOUIS

    I bought this because I'm a huge Apple fan and I my wife and I both have iPhone's and iPad's. I thought how great would a baby monitor be for our 6 month old that we could just use with our iOS devices...

    I'm a network engineer so setting up the product wasn't my issue (as it was with other reviews) on a 1 to 10 scale I'd give it a difficulty of 7. There's very little instructions and I know most home consumers have a hard enough time connecting their computer to WiFi let alone connecting some monitor via an iOS app.. I got the monitor setup and working (next to the router) but could not get it to connect once in baby's room. My house is blanketed with WiFi (802.11N) as I have a base station and repeater but this thing could find it 20 feet away. The iOS app is only an iPhone app so technically it does "work" on the iPad just very poorly, when the app works at all.

    The video quality was superb, even in low/no light, when the unit connects. But it's just not worth the hassle.

    I'm returning this and wait for the Withing Baby Monitor, I suggest you do the same.

    14 of 17 people found this useful

  • 2.0 out of 5 stars

    Great idea, tough setup, horrible app

    • Written by from Meridian

    The idea of this camera is just what we wanted. However, the app does a horribly poor job in delivering on all the great possibilities. The app loads slow and crashes often. I like that I can view them, and control them, over my Verizon 3G network anywhere, we even set them up to watch our cat when we went out of state (yep, he's still sleeping). Had trouble getting wireless to work correctly, and I'm fairly computer saavy. Finally a call into customer service provided us the answer. For some reason you have to setup your wireless network using a WPA (we use WPA Personal) secured login vs. the WEP secured login we were using. However, this did not allow me to view them when outside of our home wifi network. In order to view them from another wireless network or over 3G you have to assign them port numbers (in the camera settings via app) and then use port forwarding settings in your modem to push them out into the world wide web.

    27 of 30 people found this useful

  • 2.0 out of 5 stars

    iBaby Doesn't work wirelessly

    • Written by from NEW YORK

    We had to return our iBaby to the Mac store because we couldn't get it to work wirelessly, and we could not reach anyone at iBaby for customer support despite repeated tries. The instructions that come with the iBaby are insufficient which is especially frustrating given the non-existent customer support.

    If you don't mind having it hooked up to your cable modem or wireless router (and you have one in your baby's room) then this product might be alright. Otherwise you should not waste your time with it.

    11 of 14 people found this useful

  • 2.0 out of 5 stars

    So close

    • Written by from BURNABY

    I have been wanting a camera with two way communication for a long time. I am so close to loving this product. This thing has many many positive things going for it. The functions and look of the camera are excellent. The camera works great wirelessly over my personal wifi network. But after hours of trying I cannot get it to work on an outside network. The instructions and troubleshooting guide are useless. In fact it's written in something that I can't honestly say is English. I will be returning it tomorrow.

    10 of 12 people found this useful

  • 2.0 out of 5 stars

    This thing has SO much potential to be really cool BUT

    • Written by from Bridgehampton

    but the way it works makes it more of a novelty than anything.

    The software and tech support are very lacking. The biggest issue is that (as far as I can tell) the app must be up and running for the monitoring functionality to work. This makes your iOS device worthless while monitoring the baby - ie, no checking e-mail, facebook, etc while you monitor the baby. So as a monitor, this is a MAJOR FAIL.

    Because if you want to continue to use your $500 iPad, you do what we do and use your $40 Sony BabyCall and open the iBaby APP only when he makes a sound - saving you a trip up the stairs. Problem is I could have bought any old IP camera for half the price and had the same functionality.

    The software needs to be reworked so that the APP can stay running in the back ground and push alerts through - or have the audio continue to stream while other apps are running (like Skype does) - until then you are really just paying double, no matter how you slice it.

    iBaby + dedicated iTouch for the iBaby = $400
    vs Dedicated video monitor = $200

    or

    iBaby = $200
    IP Camera + IP camera App < $100

    Until they fix the software, my advice would be to just buy an IP camera and put it on your network and check the camera on you iOS device with an inexpensive App.

    Oh, and I almost forgot to mention - it doesn't come with user manual, and it doesn't seem to be on the iBaby website either. And there doesn't seem to be an easy way to watch the camera on my iMac (ie no Software). Another Major fail.

    Until they fix these issues, avoid this product - unless you are rich and like to pay double. You can get the same functionality elsewhere for a lot less $$$

    26 of 31 people found this useful

  • 2.0 out of 5 stars

    Wireless connectivity...

    • Written by from Coral Springs

    I know several people are having issues getting this camera to connect wirelessly. I may have found the solution. It seems the camera has trouble connecting to your network if your WEP password has letters in it. HEX 64 bit Shared Key - ALL NUMBERS - seems to have been the solution for me. Good luck to all. Or just get a better camera.

    7 of 11 people found this useful

  • 2.0 out of 5 stars

    Great idea, potentially good product, no support

    • Written by from Saint Louis

    I have been searching for something like this for a decent price for a very long time. Now it is finally here!

    However the only way I can get it to work is by connecting the camera via ethernet. When I disconnect the cord as they say you should be able to do after setup the camera stops working.

    It does not make sense for me to run 50 feet of ethernet cable through the walls to my baby's room. The box only comes with a quick set up guide. Parts of the FAQ's on the app refer to the User Manual, which does not even exist on their website.

    I really do not want to return this but so far I am the second hour in to researching my network, their website, the app's FAQ's, and the tiny quick start guide with no effective troubleshooting, and non-existant "help" forums anywhere on google.

    I believe I have intermediate computer and networking knowledge and I have never run into a road block like this before. I would not recommend this product for a non-tech savvy person until a future upgrade.

    The quirks definitely need to be worked out on this product.

    269 of 330 people found this useful