• 2.0 out of 5 stars

    They don't last

    • Written by from San francisco

    It's been 6 months since I bught this earphones and the cable already broke, very disappointing since they are not cheap.
    To be fair , the fit and sound are great .

    73 of 79 people found this useful

  • 2.0 out of 5 stars

    Not what I hoped for

    • Written by from NEW YORK

    I read the reviews, compared competitors, weighed all options and these were definitely not worth the $$$ they cost. Two problems I have, and they are big ones:

    1. SOUND QUALITY is way too bass heavy. I had to adjust the equalizer to bass reducer to get close to the quality I want.

    2. FIT is too awkward. B&W are trying too hard here. Design doesn't always succeed just because it's different than everyone else's headphones. I never achieved a truly snug fit, even with all the various rubber tips provided. A sung fit is essential for proper sound, but these would slip out often causing me to reseat them. The Secure Loops are an interesting gimmick, but after an hour, they hurt my outer ear because they press on the ear folds.

    I retuned these the very next day and exchanged them for the Ultimate Ears 600vi. I already own a pair of custom Ultimate Ears UE10 Pros that cost $1,000, and think they are the best I've ever heard. I bought the B&Ws because I needed a temporary pair of phones while my UE10s are being repaired. The UE 600vi's don't fit much better than the B&Ws, but at least the sound is more balanced.

    I must mention that UE10 Pros are in an entirely different class of in-ear phones and they don't get much better than that. Comfort and sound are truly phenomenal. I've had them for 7 years and can always get them repaired (drivers replaced, new cables, etc.) if need be. The cables are detachable in case you need to just replace those. About once a year I ship them to Ultimate Ears for a check over and they usually find something that needs to be tweaked. If you have the means, you must buy them, otherwise find an alternate that you can afford. Just don't waste your money on the B&Ws.

    So far the best all around fit and sound for a non-custom in-ear phones are the Klipsch Image X10i for $350. They have one negative, though. The cables aren't well made. Mine disconnected after about a year of mild use.

    33 of 54 people found this useful

  • 2.0 out of 5 stars

    Good sound, horrible design

    • Written by from Toronto

    I could go on and on about the audio quality and such but none of it matters unless the headphones can stay in your ears. I found the weird design awkward and pretty uncomfortable. I found I could manage to get it to fit well in my left ear but the one in my right kept falling out and I spent way to much time trying to figure out how to get them to fit right and eventually gave up. Not meant for all kinds of ears I guess, be wary.

    13 of 14 people found this useful

  • 2.0 out of 5 stars

    Fabulous sound, however too difficult to keep in ear

    • Written by from Knoxville

    I did research & the sound is tremendous....big 3 things for me: sound, fits well in ear, & stays in ear while I'm active.
    Sound--1-10: with 1 lowest & 10 most awesomeness: 9.7 awesome!!
    Fits well in ear: 1-10 with 1 lowest & 10 most awesomeness: 5
    Once you figure it out it's alright in there...not uncomfortable, but it's just awkward.
    Stays in the ear while active: 1-10: with 1 lowest & 10 most awesomeness: 2. Unfortunately this reason is why I couldn't keep the earphones...if someone looked at me funny they would come out...that's exaggerating a smidge...but seriously if I was at the gym moving around: the earphones wouldn't stay in my ear....& for the price & the lack of "staying put in my ear while working out" ability: these won't be recommended...Sorry Bowers & Wilkins

    8 of 8 people found this useful

  • 2.0 out of 5 stars

    Very good sound, but uncomfortable

    • Written by from Philadelphia

    I find the fit very uncomfortable. Also, the 3 button mic is not very easy to use. Though sound is very good, I would not buy again.

    13 of 18 people found this useful

  • 2.0 out of 5 stars

    Great design, great sound, but extremely poor quality

    • Written by from New York

    The sound is great and the shape is nice. However the quality of the cord is poor. 3 of these headsets were defective after a couple of months...

    6 of 6 people found this useful

  • 2.0 out of 5 stars

    The Remote Is Junk!

    • Written by from Clinton Township

    I listen to audiobooks all day every day at a full time job that can be loud and dirty and rough. I also listen to all kinds of music at home. I am a maintenance man at a couple of apt. complexes, and I have to pause my audiobooks frequently to talk to tenants or coworkers or bosses, and it's already become an inside joke that it takes WAY TOO LONG for me to find and press the pause button on this thing! I've owned iPhone headsets (prolly around ten at least) from every price point, from $20 (Sony) to $300 (Beats), and these ($190) are the WORST I've ever used! Why is that?! Bowers and Wilkins supplies the monitor speakers for Abbey Road studios. The Beatles are my #1 favorite band, so I thought I'd be buying a quality product because of their connection to my favorite music. I could not have been more wrong about that assumption. *******The remote is round when it should be angular or flat. You can't find the pause/play button fast-enough in this fast-paced world.*******

    That's just the remote.

    The bass is there but fake (not as bad as Bose or Beats Studio, though).

    The mids and highs are gone, and it is way too forward with caustic, ear-piercing loudness, devoid of tonal quality, though it's not lacking in muffled, muddled gobbledegook. It seems to amplify the worst parts of audio while rendering the front parts way back in the mix.

    The adjustable ring comes out of the earpiece. It also bends almost beyond repair (even after being stored in its protective case).

    I gave it two stars, because they don't sound as bad as Bose (no bass) or Beats (too much bass). Otherwise, I would have given them a one star rating.

    Learn about headphones from HeadRoom (look them up [their in-house product reviews help]) and then go to an Apple Store for your purchase. That's my strategy. Amazon (read product reviews there, though) is just a little too risky for me. I like to see products in person before I buy them.

    I am going to return these and maybe get the upper echelon Klipsch from the Apple Store.

    14 of 22 people found this useful

  • 2.0 out of 5 stars

    not that great!

    • Written by from Toronto

    I own the P5s and I absolutely LOVE them. But i was looking for something a little more convenient for everyday use so i thought that the C5s would do. I am really disappointed however. I don't find the sound to be nearly as good as the P5s and they are not the most convenient in-ear headphones. The secure loops is a good idea but it get's pretty annoying after a while... Too bad really...

    8 of 10 people found this useful

  • 2.0 out of 5 stars

    Good sound is not enough...

    • Written by from New York

    Im at the fourth pair. All the other three had stopped working properly within months. I like the sound (5 stars-for the price range), the noise canceling (5 stars), the fit is good (4stars),but is frustrating to get new ones every few months because some of the build quality, most likely cord connections (1 star). If this fourth pair fails soon too, will try to get the wires replaced with a different brand from other headphones I have... I would not buy this again unless they address the issue.

    4 of 4 people found this useful

  • 2.0 out of 5 stars

    2 year warranty - cable loop wore out 15 months after purchase

    • Written by from San Francisco

    The headphones have a very true sound which I appreciate. The loop design is unique and works well to position the headphones in my ears. However I cannot rate these highly as the B+W warranty of 2 years while generous compared to some other brands wasn't long enough to deal what I would call expected wear based on the design.

    The loops bend the cables constantly where it meets the ear bud. Over time this wears and the outer sheath eventually cracked on one side. After contacting B+W I was told this is an out of warranty repair and will thus cost $100. Since that's more than 50% of the cost I'd rather invest in different headphones with a different design such as Shure.

    4 of 4 people found this useful

  • 2.0 out of 5 stars

    C5-great sound but sadly unreliable

    • Written by from Toronto

    Got my first pair of C5s and loved the seal and fit, really comfortable. Great range and clarity of sound, second to none- and the noise cancelling is the best I have seen for ear buds. Unfortunately, my first pair stopped working abruptly on the left earpiece. This was ok, as it was still under warranty, so they shipped a new pair right away. This pair worked fine for about 13 months when the right earpiece. Sadly, I am not going to bother trying to get a new set, I am going to give up on the B&W C5 because the quality is not acceptable...still trying to find a good in-ear set with the same range, bass and comfort as the C5.

    5 of 6 people found this useful

  • 2.0 out of 5 stars

    Too fragile, easily broken.

    • Written by from Bexley

    While the sound quality, product design, and packaging are all amazing, the product itself is not reliable. I bought two of these in 2012, only to have them for a couple months before both of the left ear-buds gave out. Just recently--literally last week--I thought I'd give this one more shot. I spent nearly $200.00 only to run into this problem, again. For now on, I'm sticking with my B&W P5 headphones--I've had this for more than a year, and it's still working great.

    Great company, but horrible, horrible product.

    4 of 5 people found this useful

  • 2.0 out of 5 stars

    Great Sound.but broken after 2 weeks of use.

    • Written by from Alpharetta

    I really hate to give this review because I really do love the sound but I am having the same quality issues that many on this site are having. My right earbud stop working after about 2 weeks. I really really want to buy them again but can't risk $180 on a pair of earbuds if I think they are going to break at anytime. If they were under $100 I would buy them in a heartbeat just for the sound.

    3 of 3 people found this useful

  • 2.0 out of 5 stars

    Comfortable, good sound - Issues with the cord

    • Written by from Sydney

    This is the second pair of these I have owned. The first failed within 4 weeks of owning. The cable joint at the plug started to go, crackling in right ear bud, eventually no sound. These were replaced under warranty. The second pair have started to do the same after 12 months.

    I'm not using these for exercise mainly at my desk at work and walking around with my phone in my pocket.

    In terms of comfort, I have found these to be excellent. Sound quality is good, bass is nice.

    Given the price point its a little disappointing to have the same issue again after 12 months.
    If B&W can fix the cord issues I would have no hesitation giving these a 5 star rating.

    2 of 2 people found this useful

  • 2.0 out of 5 stars

    SO SO not worth 179!!!!

    • Written by from South San Francisco

    When I first got this pair I thought it sounded good to some degree, but the more I would listen to any genre of music the more I would use the EQ and no matter what I did I could never find much clairty!!! These are like a more expensive version of ibeats but sounds a tad bit better but not woth 179!!!!!!!!! These are worth at the most 89 or 99!!!!

    9 of 17 people found this useful

  • 2.0 out of 5 stars

    Great sound quality, terrible fit and durability

    • Written by from Burnaby

    For the price, you'd better expect amazing sound quality from these headphones and for that they deliver. The sound is noticeably modified by B&W engineers to give a balanced and clear frequency. You can easily hear the sound is 'warmer' and is more bass heavy. For most genres of music I really like the sound, and the bass is clear and never mushy.

    Unfortunately the loop design of the headphones is extremely uncomfortable and is very hard to get a tight fit (which is crucial for in-ear designs). Don't even think of running with these. My pair broke after 6 months, which seems to be a common issue for many users.

    TL;DR - Excellent sound, clear and deep bass, very uncomfortable fit, very easy to break. Would not recommend.

  • 2.0 out of 5 stars


    • Written by from Calgary

    I recently received this earbuds from a locality points program and have been disappointed. I have a zeppelin air and have been very satisfied with it from day one and have always wanted the c5 earbuds. The sound quality seems to be decent on these earbuds, but the build quality is horrible. The remote fell apart the day I received them and the plastic on the ear loops fell apart shortly after. Good thing that these were free. Hopefully B&W release a better build quality earbud.

  • 2.0 out of 5 stars

    not for everyone

    • Written by from Gresham

    I bought the B&W C5 for 2 reasons. I wanted a really good sounding in-ear headphones. B&W has a good reputation for their products and these DO sound very good. the 2nd main reason: I need a pair that stays put in my ears when I'm at the gym or doing any outdoor activities. for me, this is where they fell way short. I was intrigued by the design. seemed like a good way to solve my problem of the in-ear pods that always fall out or need to be secured constantly. I tried all the different sized "bud" adaptors that came with but nothing solved the problem. running on a treadmill, doing sit-ups or even mowing the lawn, these C5s never stay in. I really wish there could've be someway to try before buying I could've gone with a different brand. again, these do sound really good BUT given my main reason as fit I'm only giving these 2 stars.

  • 2.0 out of 5 stars

    Not for running

    • Written by from San Diego

    Bought these to replace my Bang & Olufsen ear set 3 during running. The seal in ear makes any cord movement echo into ears. Cord is too short causing loops to become loose. Not for running. Great headphones if not running. Sound is amazing, but not for running. Returned.

    13 of 26 people found this useful

  • 2.0 out of 5 stars

    Wasted time and cash

    • Written by from Pleasant Grove

    No apologies here. This is the most overpriced set of earbuds I have ever
    purchased. The sound was good, but it ends there.
    •With the adjustable loop the earbud comes away from inside my ear and allows ambient noise in.
    •The wires are so stiff, they stick out and snag everything.
    •The buttons are not easy to locate and use for phone calls. The only reference is the slight depression in the bar.
    •The clamshell carry case is useless. I can find no logical way to use it. By the time you stuff everything in, you risk zipping up a wire.
    •How can a company justify selling these for so much money. I was ashamed that I spent the money after I did. Even though the sound was good, for $179.00, they should knock my socks off like the P5 over the ear B&W's do.

    Where do I go from here? I guess my $39. V-Moda from Costco will need to last a little longer. I just wish they were 3 button

    17 of 35 people found this useful