• 1.0 out of 5 stars

    Terrible built quality - just don't buy

    • Written by from New York

    I bought my C5 3 years ago. The first pair came defected and made terrible noise. It was replaced by B&W. The new pair, In less than a year the left ear stopped working completely. B&W replaced it again. This pair lasted almost a year as well, when both sides started being choppy. This time B&W refused to replace it, claiming only the original warranty stands (though evidently it wasn't their policy a year ago). I never used it for the gym. Never put it in my pocket. Never rolled it. It still looks new, the cable looks springy.

    So you can say B&W have decent customer service, or terrible product, or both. Unless you want your pair for only one year, don't touch this.

    4 of 5 people found this useful

  • 1.0 out of 5 stars

    Niche Product, Not OK

    • Written by from Toronto

    I bought these based on the reviews on this site which are, if I'm being honest, kind of mixed. Turns out they're mixed for a reason. I had them for a week before returning them because after trying all five of the buds that came with them, I could not get a seal to save my life. On top of that, after an hour or so, the adjustable cord that goes in the outer part of your ear that is supposed to hold them in place, actually prevents them from creating a seal, and gave me a headache.

    I should mention that when I held them in my ears to create a seal they did sound great but if you have to hold the buds in place, that's a failure in the design. The idea is good but I feel like it wasn't fully flushed out before the product was released. I was also really disappointed in the quality of the cords which were very thin and ill protected. I'm sure it wouldn't take much to snap one of them. Then there's the apple remote, really not a fan of this, Its hard to operate without looking at it. Anyways, really disappointed in the product because I thought I was buying something that was next-gen in design, when in reality its a product that needs a lot of work to make them useful for more than that small group of people who have ears they fit in.

    4 of 5 people found this useful

  • 1.0 out of 5 stars

    Fantastic sound but would not recommend due to quality issues.

    • Written by from Calgary

    Probably one of the best sounding in-ear or headphones hi have heard in a long time, being a non hard-core audiophile like myself it's hard it would be hard to see needing anything better than this. The first time they broke the left ear bud stopped working and B&W replaced (after a painful warranty process with there north america distributor), after another six months of not very hard to use the
    Remote started failing and sending mixed signals to the iPhone causing the volume to go up without input and large amounts of static in the buds. I have no doubt that some people buy these and get great performance and longevity from them but unfortunately I was not one of them.

    8 of 8 people found this useful

  • 1.0 out of 5 stars

    Poor construction and shoddy assembly; great sound

    • Written by from Unity

    These In-Ear phones produce some of the best sound that I have experienced. The quality of the sound is superior to the top of the line Schuur and Seinheiser, both of which I own. The sound isolation is excellent for a generic-fit in-ear phone.

    Unfortunately the cables and control are wholly unreliable in my experience. The first pair that I tried was bad right out of the box. The second pair failed for the left channel within a few weeks. I will take the second pair back to the Apple store and see if they will give me a replacement.

    I like the sound of these phones so much that I am willing to try again, and simply reserve these for airplane trips when sound isolation is so important.

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    Good sound but poorly built

    • Written by from Oakville

    I bought my C5 in December 2011 and had to replace them twice since then. The same problem both times - sound volume goes low in the right phone after a few months of usage. The third C5 I was given as a replacement had a bad control switch from the beginning, I guess its top is slightly misplaced. When I click on it once to pause, it increases the volume instead. Double or triple clicks are simply impossible. Anyway, I decided to keep it because I spent some $$ to ship the previous C5 back to B&W and if this one breaks, I'll simply through it away and buy anything but B&W.

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    Great sound, terrible build quality, atrocious support.

    • Written by from Toronto

    I am on my third replacement pair of c5s. Like nearly one third of the reviewers here, my c5s (all three) have lost sound out of the left channel. B&W claimed they were upgrading me to a pair of P3s after having to replace my headphones for the third time. However they goofed up and sent me another pair of c5s. Since my last pair failed after one month of only using them at home, I'm not even going to bother unpacking these. I also own a pair of p5s (the remote cable failed twice—apparently they are using flawed and/or cheap cabling components). This will be my last bowers and wilkins product. Sounds great (though nothing more impressive than p100x from Sennheiser—which are significantly cheaper and infinitely more durable).

    6 of 6 people found this useful

  • 1.0 out of 5 stars

    Decent, neutral sound, uncomfortable, difficult customer service

    • Written by from Richmond

    The sound on these phones is decent, equivalent to similarly priced products in the marketplace. They are particularly neutral, so if you are looking for heavy base I would recommend other options, but if like me you like to have your headphones get out of the way of the music, these are a good option from a sound standpoint.

    That being said, these are uncomfortable to wear for extended periods of time. They are heavy and stick out from your ears, which seems to put extra pressure on your ear canals (at least for me). I have also found that they are prone to electric shocks. I am not sure if it is a short in the phones themselves or static electricity, but the metal housings at times seem to shock me when they come into contact with my ears - not very pleasant. The sound gets them a 4 star, but the shocks bring it down to 1.

    I've tried to get in touch with someone on the phone to talk about replacement. However after trying two websites and two different phone numbers I was still unable to talk to a live human. Incidentally, their service website is so poorly organized trying to find simple info like a phone number was next to impossible.

    Caveat Emptor on these - I for one appreciated the sound, but will not be buying B&W again. There are too many other good manufacturers out there to put up with electric shocks and poorly designed service.

    2 of 4 people found this useful

  • 1.0 out of 5 stars

    Poor product & customer service

    • Written by from New York

    The sound quality is great but as someone else posted, the earbuds will intermittently electrocute you. They also crackle sometimes, I'm assuming because of the same issue. It doesn't matter how good the sound quality is if the ear buds are unusable!

    At first I thought I shorted something out by using them while running and exposing to sweat... which btw caused one of the ear buds to stop working for a day... under fairly standard use. So I sent them back and got a new pair. I've had this pair less than 24 hours and SAME EXACT issue! You get an electric shock in your ear, with the severity ranging from mildly annoying to mildly painful.

    Am I the only one that thinks this is ridiculous?! When I contacted B&W their response was send em back. How about fixing the underlying problem? When I spend close to $200 on a pair of ear buds I not only expect an exception product, but if by some chance the product is defective or flawed I expect exceptional customer service.

    5 of 6 people found this useful

  • 1.0 out of 5 stars

    I would NOT recommend this product.

    • Written by from New York

    I purchased these In-Ear Headphones to use when running and lifting at the gym. If anyone is used to the impeccable way Apple presents/packages their products you will be very disappointed. The packaging is cheap and not user friendly. I sweat when I run, like I believe most people do - I shorted out one of the speakers. I received a second pair and they shorted out again. I would NOT recommend this product.

    0 of 1 people found this useful

  • 1.0 out of 5 stars

    Disappointed

    • Written by from Kemnay

    I have had my C5's for about a year but they have had very light use. Loved the sound quality but, as others have commented, one ear always seemed less secure than the other so a bit of a struggle with fitment despite the different sized buds available. Never thought of mixing sizes but it's academic now as the right speaker has ceased to function for no apparent reason. Not happy.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Total lack of quality

    • Written by from Mexico City

    I had this headphones just a month ago from the Apple Store in NY and the left side has stopped working! And I can not even say that I'm a heavy user, I just used them probably one hour on a daily basis, not even in the gym so no sweet or water has been in contact with them. They produce very good sound but the design and overall quality just lacks what I had expected from a B&W product. Now the problem is that I can not return them as I live in Mexico city, what a shame.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    HORRIBLE product!!!

    • Written by from Dartmouth

    The sound is good but the overall product is HORRIBLE!! I have had to ship mine 3x's so far back to have them 'fixed' or given another pair. The wires connecting the aux are faulty and keep on breaking. DO NOT BUY!!!!!! It'll cost a lot more shipping to have then 'fixed'

    c

    9 of 11 people found this useful

  • 1.0 out of 5 stars

    Painful in ear - uncomfortable - poor customer service

    • Written by from Atlanta

    The idea of the cord that wraps to fit in your ear is an interesting idea - but I couldn't adjust them to make them comfortable. As a result - I find them to be unusable. I have tried every adjustment and angle possible and they hurt my ear after 10 minutes and my wife had the same issue. Sound is good - noise cancellation is not so good. Horrible customer service. I would NOT recommend these.

    8 of 10 people found this useful

  • 1.0 out of 5 stars

    Amazing Bass but breaks very easily

    • Written by from New York

    In short, I fell in love with these the instant I put them in my ear. If you listen to bass heavy music, these are a dream. Yet, DO NOT BUY THESE EARBUDS!

    After about two months of use, the left earbud no longer works properly. Because I thought I finally found the perfect earbuds, I would take very good care of these. All to no avail though. So I sent them in for repair and got them back within a few weeks. After about three weeks of usage, the problem returned. Now, I have to put my phone in my pocket upside down so that there is pressure on the jack. And only then do they work...sometimes. What a piece of...

    11 of 13 people found this useful

  • 1.0 out of 5 stars

    Stopped working

    • Written by from Fairport

    Used them for a few months before the right side stopped working entirely. Hopefully B&W will warranty these things.

    11 of 15 people found this useful

  • 1.0 out of 5 stars

    Poor quality

    • Written by from Washington

    These look cool, but the sound quality isn't the greatest and I've already had to had them replaced because the wiring came loose resulting in jumpy sound quality. Plus the worst part...they've shocked my ear on multiple occasions (both the old pair and the replacement set). Looking for a new set set of headphones now.

    6 of 10 people found this useful

  • 1.0 out of 5 stars

    Not As Advertised! No Bass. Do Not Stay In Ear.

    • Written by from HOBOKEN

    After reading so many positive reviews, I thought these were the perfect choice to support my inner audiophile. I excitedly opened the box (needlessly complicated) and plugged them right in to my iPhone. To my extreme disappointment, they sounded like Apple Headphones! Argh!

    I thought these would be better than Bose MIE2I but NO! They sounded terrible. The left ear crackled at low volume and the much vaunted loop design did not stay in my ears. The huge "Made in China" tag said it all.

    I am definitely returning these and going back to my MIT-Boffin Designed Bose Earphones.

    34 of 73 people found this useful

  • 1.0 out of 5 stars

    Broken after less than 1 month.

    • Written by from Lasalle

    After less than 1 month of use the left earpiece stopped working. Very unreliable.
    I was also refused any service at the apple store, despite being within the return period.

    45 of 63 people found this useful

  • 1.0 out of 5 stars

    Poor Design

    • Written by from Coopersburg

    First of all the sound quality is very good, which is expected from a product at this price point. However past that there is very little to give praise about. The earpieces are not comfortable after a brief period of time your ear becomes sore from the wire which is used to hold the earpieces in place. Also, the mic/remote combination is awful - from the first time to the last the in-wire remote was almost impossible to use with out irritation. I would not recommend this product.

    20 of 23 people found this useful

  • 1.0 out of 5 stars

    Great at first but...

    • Written by from Rutherfordton

    These were great at first. I got them for Christmas and the left side quit working by February. Loved the fit while running, however, the left side now has a short in it and doesn't work. I only used them for running. I thought the headphones would have lasted longer. I am very disappointed.

    27 of 33 people found this useful