• 3.0 out of 5 stars

    Terrible durability... 6 exchange in 2 years...

    • Written by from MONTREAL

    The sound from these headphones is amazing. However, as many as pointed out, terrible durability. Exhanged my model 6 times (thanks from the included extended warranty). Bought these headphones in 2012, and just got my last replacement. The last pair lasted for 3 weeks (ok, I must admit, I tried to run with it and lost sound on the right side - same problem for the 6 replacement).

    Hope B&W will correct this in future version.

  • 2.0 out of 5 stars

    Great sound quality, terrible fit and durability

    • Written by from Burnaby

    For the price, you'd better expect amazing sound quality from these headphones and for that they deliver. The sound is noticeably modified by B&W engineers to give a balanced and clear frequency. You can easily hear the sound is 'warmer' and is more bass heavy. For most genres of music I really like the sound, and the bass is clear and never mushy.

    Unfortunately the loop design of the headphones is extremely uncomfortable and is very hard to get a tight fit (which is crucial for in-ear designs). Don't even think of running with these. My pair broke after 6 months, which seems to be a common issue for many users.

    TL;DR - Excellent sound, clear and deep bass, very uncomfortable fit, very easy to break. Would not recommend.

  • 1.0 out of 5 stars

    Beware!... don't waste your money with it!

    • Written by from Barcelona

    Today just failed my third C5 replacement earphones in less than six months. I bought my first ones in the Apple Store, but after some time started to loose sound on one stereo channel. Ok, I went to Apple store, and very kindly replaced me with a new one. But after some weeks it started to fail, exactly as the other did, after one hour or so listening music, the left or right channel looses slowly volume, until it is completely lost.

    This time, I observed, that if you leave the earphones alone for some hours, they works again correctly... until they fails again after an hour or so. Well, I went again to Apple Store, and I convinced the guy at the shop about my tragedy thanks to this forum. I got my "new" C5 earphones... but this time with the certainly that it will fail again. And that's what happened this morning, barely five days after the replacement, the right earphone loosed volume and now is almost imperceptible.

    Ok, so now, again to waste my time at Apple store and begging for new ones... this time I'm afraid that I will not convince the guy at the shop.

    4 of 5 people found this useful

  • 2.0 out of 5 stars

    Disappointed!

    • Written by from Calgary

    I recently received this earbuds from a locality points program and have been disappointed. I have a zeppelin air and have been very satisfied with it from day one and have always wanted the c5 earbuds. The sound quality seems to be decent on these earbuds, but the build quality is horrible. The remote fell apart the day I received them and the plastic on the ear loops fell apart shortly after. Good thing that these were free. Hopefully B&W release a better build quality earbud.

  • 5.0 out of 5 stars

    Simply Awesome - Easy to miss!

    • Written by from Alingsås

    These headphones are sublime!

    If you are looking for depth, hearing the breath of the singer, being in the audience, and fullness of the bass? Well these are the in-ear headphones which deliver just that! Truthfully though, and it's not immediately apparent, that unless you have exactly the same ear cavity size with which matches those earbuds which are fitted upon delivery, then I think it's not an immediate good experience. You need to experiment first. I had to change my ear fittings before I found the "snug" fit, and then "boooooom" it all came together. These blow Bose out of the water with the pure richness of the sound, and to be perfectly honest they just get better and better, and with a bonus, this is without annoying the person sitting next to you on the train on a decent volume.

    They are stylish and fit into your ear perfectly (when you get the correct buds fitted), and are the musical delivery choice that I cannot see changing from in the coming period of time.

    When the family is being loud, or there's just too much going on at the office, or even too much chatter on the travel, these headphones block it all out, and simply deliver the best quality in sound that I expect from this quality set of headphones, again, sublime! To wrap up, I love them.

  • 3.0 out of 5 stars

    Great Sound - Unreliable build quality

    • Written by

    I have a very love/ hate relationship with my C5's (4th pair now). On the one hand, they are from the earphones I have tried, unparalleled in sound quality, with a great mix of crisp treble against deep, warm bass sounds, which are maintained even at full volume. They also have Minimal noise leakage, so people around me can only here what I'm listening to in absolute quiet. Great for public transport and social areas.

    On the other hand, every single pair I've had has failed roughly 6-8 months into use. About 5-6 months in, the inner cord starts to turn blue (in every set I've had) and after a month to 3 months after that, the headphones fail. From my own assessment, this is at the 3.5mm end of the jack. It is possible that The reason the headphones fail each time is because of my own use, but being on my 4th pair, I'm not sure that this is the case. I've also had issues with the volume/mic control on two of my pairs. Lack of responsiveness from various buttons. The microphone also picks up a lot of background noise., which where I use it, isn't ideal.

    If there is any testament to the sound quality, it's that I keep having the earphones replaced. The audio loop is very comfortable once you get used to it and fit it wit the right ear buds, and actually has a functional benefit of stimulating warmer bass. But buy these headphones with clear forewarning that they are subject to failure, and need very careful treatment!

    3 of 3 people found this useful

  • 5.0 out of 5 stars

    Great earphones, only 1 flaw (if I was being picky)

    • Written by from manchester

    The sound of these earphones is amazing, really rich, really crisp and as with most b&w product they look cool as. I bought these to replace my sennheiser ie6 phones as I ruined them by catching my hand on them several times whilst running (won't be using these for working out). Far superior sound quality, had to mess about with the rubber buds to get the right fit at first and they do feel a little weird in the ear to begin with, but they do bed in and you get used to them feeling 'normal' pretty quickly. Can't really complain at anything with them part from they do tangle a little. Definitely recommend them for any audiophile. Just wish the output of the iPhone was a bit better to utilise the power and quality. Using them for music production from a mbp certainly makes them standout.

    1 of 1 people found this useful

  • 2.0 out of 5 stars

    Not worth it

    • Written by from Pasadena

    Bulky, uncomfortable, stiff cord. Wasn't that impressed with the sound, either.

    0 of 1 people found this useful

  • 5.0 out of 5 stars

    Another great product from Bowers & Wilkins.

    • Written by from Budapest

    I am a music enthusiast. I am also snobbish. When it comes to music, I only accept the best quality available, thus purchasing high-end audio hardware is also a priority. I'm kind of ashamed of myself, because the first time I heard about B&W was when they released the Zeppelin Air, which I also own (awesome speaker btw). This company's been in the audio game for a long time. The thing about their products is neither they add anything to the music, nor do they lose any of the concept, so as providing an experience as it was imagined by the artist. And they do it amazing. Regarding the C5 I've heard complaints on the secure loop, but for me personally it's really comfortable. There are also some complaints about how quickly the headphones wear out, but so far it seems to hold up pretty nicely, and it seems to be made out of quality materials, so I'm not too worried. I can recommend this product to basically anyone who likes music.

    1 of 2 people found this useful

  • 2.0 out of 5 stars

    Too fragile, easily broken.

    • Written by from Bexley

    While the sound quality, product design, and packaging are all amazing, the product itself is not reliable. I bought two of these in 2012, only to have them for a couple months before both of the left ear-buds gave out. Just recently--literally last week--I thought I'd give this one more shot. I spent nearly $200.00 only to run into this problem, again. For now on, I'm sticking with my B&W P5 headphones--I've had this for more than a year, and it's still working great.

    Great company, but horrible, horrible product.

    4 of 5 people found this useful

  • 4.0 out of 5 stars

    Phenomenal sound, some minor design flaws.

    • Written by from New York

    I purchased a pair of C5's after a great experience with the MM1's. The sound from these was fantastic, and I abandoned my pair of Klipsch's in favor of these. I found that the main drawback to the C5's is that they are not good for running (they don't stay in place), but are fine for less motion-intensive work outs (e.g., weights, etc.). Unfortunately about 8 months after buying these one of the ear pieces stopped working. I contacted B&W, they asked me to send them in, and sent back a brand new pair in a shockingly short period of time (I sent them out on Friday and had a new pair on Monday -- I kid you not.) Ever since then I've been thrilled with these. I was using them for home use and commuting until I bought a pair of P5's for home. Now I use these to get great sound when I'm out and about and can just stuff the earbuds in my pocket when they're not needed.

  • 2.0 out of 5 stars

    Good sound is not enough...

    • Written by from New York

    Im at the fourth pair. All the other three had stopped working properly within months. I like the sound (5 stars-for the price range), the noise canceling (5 stars), the fit is good (4stars),but is frustrating to get new ones every few months because some of the build quality, most likely cord connections (1 star). If this fourth pair fails soon too, will try to get the wires replaced with a different brand from other headphones I have... I would not buy this again unless they address the issue.

    4 of 4 people found this useful

  • 3.0 out of 5 stars

    Meh

    • Written by from Montreal

    I love these earphones! The sound is really clear, really nice. Unfortunately, they broke after a month. The left earbud stopped working. I'm gonna try to get them replaced... It's too bad because I LOVE the earphones.

    2 of 2 people found this useful

  • 2.0 out of 5 stars

    Great Sound.but broken after 2 weeks of use.

    • Written by from Alpharetta

    I really hate to give this review because I really do love the sound but I am having the same quality issues that many on this site are having. My right earbud stop working after about 2 weeks. I really really want to buy them again but can't risk $180 on a pair of earbuds if I think they are going to break at anytime. If they were under $100 I would buy them in a heartbeat just for the sound.

    3 of 3 people found this useful

  • 2.0 out of 5 stars

    2 year warranty - cable loop wore out 15 months after purchase

    • Written by from San Francisco

    The headphones have a very true sound which I appreciate. The loop design is unique and works well to position the headphones in my ears. However I cannot rate these highly as the B+W warranty of 2 years while generous compared to some other brands wasn't long enough to deal what I would call expected wear based on the design.

    The loops bend the cables constantly where it meets the ear bud. Over time this wears and the outer sheath eventually cracked on one side. After contacting B+W I was told this is an out of warranty repair and will thus cost $100. Since that's more than 50% of the cost I'd rather invest in different headphones with a different design such as Shure.

    4 of 4 people found this useful

  • 2.0 out of 5 stars

    C5-great sound but sadly unreliable

    • Written by from Toronto

    Got my first pair of C5s and loved the seal and fit, really comfortable. Great range and clarity of sound, second to none- and the noise cancelling is the best I have seen for ear buds. Unfortunately, my first pair stopped working abruptly on the left earpiece. This was ok, as it was still under warranty, so they shipped a new pair right away. This pair worked fine for about 13 months when the right earpiece. Sadly, I am not going to bother trying to get a new set, I am going to give up on the B&W C5 because the quality is not acceptable...still trying to find a good in-ear set with the same range, bass and comfort as the C5.

    5 of 6 people found this useful

  • 5.0 out of 5 stars

    Best (in ear) headphone!

    • Written by from Torrance

    i tried many different (in ear) headphones with the apple's 14 day return guaranteed. First, i bought Dr. Dre Tour, because i love the color, design, style. However, no matter what i tried i couldnt fit it into my ear and any movement(walking, running) it fell off. Even though the bass was good, i couldnt fit into my ear, even with all different ear. Then i tried rha ma750i, design was sexy, yet less bass compare to dr.dre. Then lastly tried, c5. Best sound, best bass, best fit. Buy it!! I recommend you to try the 14 day guarantee and try c5!! Boss! Cons: wire might be too thin. Feel like it might get broken if caught by something so careful! Noise isolation best!!

    1 of 2 people found this useful

  • 1.0 out of 5 stars

    Terrible built quality - just don't buy

    • Written by from New York

    I bought my C5 3 years ago. The first pair came defected and made terrible noise. It was replaced by B&W. The new pair, In less than a year the left ear stopped working completely. B&W replaced it again. This pair lasted almost a year as well, when both sides started being choppy. This time B&W refused to replace it, claiming only the original warranty stands (though evidently it wasn't their policy a year ago). I never used it for the gym. Never put it in my pocket. Never rolled it. It still looks new, the cable looks springy.

    So you can say B&W have decent customer service, or terrible product, or both. Unless you want your pair for only one year, don't touch this.

    5 of 7 people found this useful

  • 4.0 out of 5 stars

    A comparison with others I've tried

    • Written by from Golden Valley

    I brought home the B & W C5s along with a Martin Logan Mikros 70 and a Bose SIE2i in order to determine which I preferred. Here is the result of my admittedly unscientific comparison.

    1. Fit. The B & W fit my ears the best. The Martin Logans moved around inside my ears and I always had the feeling they were about to fall out, using the largest tips provided that fit my ears, even though they never did. They were less comfortable than the B & Ws. I never did figure out how to get the wing mechanism on the Bose ear buds to fit my ears and I gave up trying. Admittedly, fit is a subjective thing and one has to try them to see which fit best.

    2. Sound. The B & W was by far the best sounding of the three, subject to the following caveat. When I used the largest of the tips provided, they created a pretty good seal from outside influences. When I did this, the base increased to a great degree and the music came alive. The differentiation between instruments, the sharp base and the overall clarity were fantastic and far exceeded that which I was able to achieve with the other two ear buds utilizing the largest tips provided that fit my ears. The other two ear buds were more mushy in sound with less differentiation among the instruments. However, when I ran on my treadmill utilizing the B & Ws with the largest tips provided, each time my foot hit the deck of my treadmill, it would create a very distracting thumping base sound in my ears that overrode the music. It was therefore impossible to run using those tips. (I suspect that this will also occur to a lesser degree when running outside, but since it is still very much winter where I live, I have not tried running outside with them yet.) When I changed the tips on the B & Ws back to those that were on them when I received the package (the third largest out of the four provided), the thumping base sound from the treadmill deck was eliminated, but so was the liveliness and fantastic base sound that came with my use of the largest tips. With these smaller tips, the B & Ws were not much better sounding than the other two ear buds that I tried. I will therefore utilize the larger tips when not running and the smaller size tips for running on the treadmill.

    1 of 2 people found this useful

  • 1.0 out of 5 stars

    Niche Product, Not OK

    • Written by from Toronto

    I bought these based on the reviews on this site which are, if I'm being honest, kind of mixed. Turns out they're mixed for a reason. I had them for a week before returning them because after trying all five of the buds that came with them, I could not get a seal to save my life. On top of that, after an hour or so, the adjustable cord that goes in the outer part of your ear that is supposed to hold them in place, actually prevents them from creating a seal, and gave me a headache.

    I should mention that when I held them in my ears to create a seal they did sound great but if you have to hold the buds in place, that's a failure in the design. The idea is good but I feel like it wasn't fully flushed out before the product was released. I was also really disappointed in the quality of the cords which were very thin and ill protected. I'm sure it wouldn't take much to snap one of them. Then there's the apple remote, really not a fan of this, Its hard to operate without looking at it. Anyways, really disappointed in the product because I thought I was buying something that was next-gen in design, when in reality its a product that needs a lot of work to make them useful for more than that small group of people who have ears they fit in.

    4 of 5 people found this useful