Customer Reviews and Ratings

4.0 out of 5 stars

Based on 186 reviews

  • 2.0 out of 5 stars

    They don't last

    • Written by from San francisco

    57 of 60 people found this useful

    It's been 6 months since I bught this earphones and the cable already broke, very disappointing since they are not cheap.
    To be fair , the fit and sound are great .

  • 2.0 out of 5 stars

    Not what I hoped for

    • Written by from NEW YORK

    33 of 52 people found this useful

    I read the reviews, compared competitors, weighed all options and these were definitely not worth the $$$ they cost. Two problems I have, and they are big ones:

    1. SOUND QUALITY is way too bass heavy. I had to adjust the equalizer to bass reducer to get close to the quality I want.

    2. FIT is too awkward. B&W are trying too hard here. Design doesn't always succeed just because it's different than everyone else's headphones. I never achieved a truly snug fit, even with all the various rubber tips provided. A sung fit is essential for proper sound, but these would slip out often causing me to reseat them. The Secure Loops are an interesting gimmick, but after an hour, they hurt my outer ear because they press on the ear folds.

    I retuned these the very next day and exchanged them for the Ultimate Ears 600vi. I already own a pair of custom Ultimate Ears UE10 Pros that cost $1,000, and think they are the best I've ever heard. I bought the B&Ws because I needed a temporary pair of phones while my UE10s are being repaired. The UE 600vi's don't fit much better than the B&Ws, but at least the sound is more balanced.

    I must mention that UE10 Pros are in an entirely different class of in-ear phones and they don't get much better than that. Comfort and sound are truly phenomenal. I've had them for 7 years and can always get them repaired (drivers replaced, new cables, etc.) if need be. The cables are detachable in case you need to just replace those. About once a year I ship them to Ultimate Ears for a check over and they usually find something that needs to be tweaked. If you have the means, you must buy them, otherwise find an alternate that you can afford. Just don't waste your money on the B&Ws.

    So far the best all around fit and sound for a non-custom in-ear phones are the Klipsch Image X10i for $350. They have one negative, though. The cables aren't well made. Mine disconnected after about a year of mild use.

  • 2.0 out of 5 stars

    Good sound, horrible design

    • Written by from Toronto

    12 of 13 people found this useful

    I could go on and on about the audio quality and such but none of it matters unless the headphones can stay in your ears. I found the weird design awkward and pretty uncomfortable. I found I could manage to get it to fit well in my left ear but the one in my right kept falling out and I spent way to much time trying to figure out how to get them to fit right and eventually gave up. Not meant for all kinds of ears I guess, be wary.

    Was this useful? Good sound, horrible design

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  • 2.0 out of 5 stars

    Fabulous sound, however too difficult to keep in ear

    • Written by from Knoxville

    8 of 8 people found this useful

    I did research & the sound is tremendous....big 3 things for me: sound, fits well in ear, & stays in ear while I'm active.
    Sound--1-10: with 1 lowest & 10 most awesomeness: 9.7 awesome!!
    Fits well in ear: 1-10 with 1 lowest & 10 most awesomeness: 5
    Once you figure it out it's alright in there...not uncomfortable, but it's just awkward.
    Stays in the ear while active: 1-10: with 1 lowest & 10 most awesomeness: 2. Unfortunately this reason is why I couldn't keep the earphones...if someone looked at me funny they would come out...that's exaggerating a smidge...but seriously if I was at the gym moving around: the earphones wouldn't stay in my ear....& for the price & the lack of "staying put in my ear while working out" ability: these won't be recommended...Sorry Bowers & Wilkins

    Was this useful? Fabulous sound, however too difficult to keep in ear

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  • 2.0 out of 5 stars

    Very good sound, but uncomfortable

    • Written by from Philadelphia

    12 of 17 people found this useful

    I find the fit very uncomfortable. Also, the 3 button mic is not very easy to use. Though sound is very good, I would not buy again.

    Was this useful? Very good sound, but uncomfortable

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  • 2.0 out of 5 stars

    The Remote Is Junk!

    • Written by from Clinton Township

    14 of 22 people found this useful

    I listen to audiobooks all day every day at a full time job that can be loud and dirty and rough. I also listen to all kinds of music at home. I am a maintenance man at a couple of apt. complexes, and I have to pause my audiobooks frequently to talk to tenants or coworkers or bosses, and it's already become an inside joke that it takes WAY TOO LONG for me to find and press the pause button on this thing! I've owned iPhone headsets (prolly around ten at least) from every price point, from $20 (Sony) to $300 (Beats), and these ($190) are the WORST I've ever used! Why is that?! Bowers and Wilkins supplies the monitor speakers for Abbey Road studios. The Beatles are my #1 favorite band, so I thought I'd be buying a quality product because of their connection to my favorite music. I could not have been more wrong about that assumption. *******The remote is round when it should be angular or flat. You can't find the pause/play button fast-enough in this fast-paced world.*******

    That's just the remote.

    The bass is there but fake (not as bad as Bose or Beats Studio, though).

    The mids and highs are gone, and it is way too forward with caustic, ear-piercing loudness, devoid of tonal quality, though it's not lacking in muffled, muddled gobbledegook. It seems to amplify the worst parts of audio while rendering the front parts way back in the mix.

    The adjustable ring comes out of the earpiece. It also bends almost beyond repair (even after being stored in its protective case).

    I gave it two stars, because they don't sound as bad as Bose (no bass) or Beats (too much bass). Otherwise, I would have given them a one star rating.

    Learn about headphones from HeadRoom (look them up [their in-house product reviews help]) and then go to an Apple Store for your purchase. That's my strategy. Amazon (read product reviews there, though) is just a little too risky for me. I like to see products in person before I buy them.

    I am going to return these and maybe get the upper echelon Klipsch from the Apple Store.

  • 2.0 out of 5 stars

    not that great!

    • Written by from Toronto

    8 of 10 people found this useful

    I own the P5s and I absolutely LOVE them. But i was looking for something a little more convenient for everyday use so i thought that the C5s would do. I am really disappointed however. I don't find the sound to be nearly as good as the P5s and they are not the most convenient in-ear headphones. The secure loops is a good idea but it get's pretty annoying after a while... Too bad really...

  • 2.0 out of 5 stars

    SO SO not worth 179!!!!

    • Written by from South San Francisco

    9 of 17 people found this useful

    When I first got this pair I thought it sounded good to some degree, but the more I would listen to any genre of music the more I would use the EQ and no matter what I did I could never find much clairty!!! These are like a more expensive version of ibeats but sounds a tad bit better but not woth 179!!!!!!!!! These are worth at the most 89 or 99!!!!

  • 2.0 out of 5 stars

    Good sound but wouldn't stay in ears

    • Written by from Calgary

    1 of 2 people found this useful

    Had very high hopes for them but was very disappointed. Maybe I have deformed ears, but I spent way too much time trying to place/wedge/coax/glue/staple these things into my ears for a comfortable, lasting fit. It never really happened. For brief spells when they were in place, they sounded very good. But if I wanted to do anything more that lay in bed, they wouldn't work. The wires are very rigid/heavy and that was also annoying, even if they would have fit better.

    Was this useful? Good sound but wouldn't stay in ears

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  • 2.0 out of 5 stars

    Wasted time and cash

    • Written by from Pleasant Grove

    17 of 34 people found this useful

    No apologies here. This is the most overpriced set of earbuds I have ever
    purchased. The sound was good, but it ends there.
    •With the adjustable loop the earbud comes away from inside my ear and allows ambient noise in.
    •The wires are so stiff, they stick out and snag everything.
    •The buttons are not easy to locate and use for phone calls. The only reference is the slight depression in the bar.
    •The clamshell carry case is useless. I can find no logical way to use it. By the time you stuff everything in, you risk zipping up a wire.
    •How can a company justify selling these for so much money. I was ashamed that I spent the money after I did. Even though the sound was good, for $179.00, they should knock my socks off like the P5 over the ear B&W's do.

    Where do I go from here? I guess my $39. V-Moda from Costco will need to last a little longer. I just wish they were 3 button

  • 2.0 out of 5 stars

    Not for running

    • Written by from San Diego

    13 of 26 people found this useful

    Bought these to replace my Bang & Olufsen ear set 3 during running. The seal in ear makes any cord movement echo into ears. Cord is too short causing loops to become loose. Not for running. Great headphones if not running. Sound is amazing, but not for running. Returned.

  • 2.0 out of 5 stars

    C5

    • Written by from Long Beach

    1 of 3 people found this useful

    At first I thought these were amazing, great sound and base. But after 2 weeks of normal use they started acting up. Itunes would automatically turn on even if I force quite the app, music that is paused starts playing a few mins later like if they had a mind of there own. Eventually the left bud completely gave out. I would expect more from a brand such as bowers and wilkins, especially after 2 weeks of use!

  • 2.0 out of 5 stars

    Shock Hazard

    • Written by from Yonkers

    1 of 3 people found this useful

    I've had these headphones for about 8 months. Before getting to the negative, I have to say that the sound quality and noise cancellation capability of the B&W headphones are a cut above. I've owned Shures and Monster in-ear headphones previously and these are better. Now the bad part - over the past couple of months I've been getting shocked intermittently when I'm walking outside in the cold and when I make sudden movements either getting up from a desk, couch or generally moving around. The design flaw is most likely due to the ear pieces being made of metal and not being properly grounded.

    Barring the free shock therapy, I would have given the headphones 5-stars.

  • 2.0 out of 5 stars

    Meh

    • Written by from Calgary

    1 of 4 people found this useful

    I just bought these today from the Apple Store. I know that Bowers & Wilkins make amazing home speakers but I didn't know what to expect with these. I unboxed them and then tried to use them but they wouldn't fit in my ears. It was extremely annoying and made me want to punch a hole in the wall. I expected that changing the rubber buds would help but it didn't. Not only that, but I was expecting a much more acoustic earphone from Bowers & Wilkins yet these had way too much bass and the treble was too loud. I love the look of them but can't think of any other positives.

  • 2.0 out of 5 stars

    Disappointing Sound Quality

    • Written by from Chicago

    1 of 6 people found this useful

    Having admired B&W speakers for years - and been a proud owner of the 801Fs - I was excited to replace my aging Bose earphones with the B&W C5s. To my unpleasant surprise they sounded tinny. I listen to classical and opera and the entire soundstage moved back 1000 feet. Strings sounded strident and the brass lacked punch. There was no bass to speak of. The Bose are far superior. Changing the ear tips is just about impossible. They will rip if you try. I'm sticking with the Bose - a far superior product. Too bad...and disappointing.

    Was this useful? Disappointing Sound Quality

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  • 2.0 out of 5 stars

    Good products for a limited time though...

    • Written by from JENKS

    8 of 25 people found this useful

    Look. I am not a lier, I am not another company just leaving a bad review, I'm like any other person out there and I love music. Music is my life. Spending almost four hundred dollars a week on iTunes for apps and music is what I do haha and I wanted some good headphones to listen to all the music I have. I bought these December 30th 2011 and now it's in almost the second week of January and the right side of the headphone has completely stopped working. I am not going to lie. I am mad. I spent over 170 dollars on these. I usually just but skull cants but since everyone has said the beats are great and I have never heard of these in my life but a ladie at the apple store in Santa Ana, CA recommended these for me so I took it into consideration since she did have the beats and said they weren't great. But If you do like a good sound go for theses but for what I have went through and now having to return them, I will be researching more headphones.

    Was this useful? Good products for a limited time though...

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  • 2.0 out of 5 stars

    Headphones Never Stayed In My Ears For More Than 3 Minutes

    • Written by from NEW YORK

    13 of 39 people found this useful

    I was so excited to try these headphones. However, I was never able to get the headphones to stay in my ears for more than 3 minutes. The loop is an innovative idea that's very hard to use.

    Was this useful? Headphones Never Stayed In My Ears For More Than 3 Minutes

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  • 2.0 out of 5 stars

    My review

    • Written by from Hoboken

    18 of 114 people found this useful

    I just got mine today. I was very excited to see what I may be missing with some premium headphones so I rushed out to get these. I must not be the audiophile that I thought I was. Admittedly I have only used the stock headphones that have come with my iPods and iPhones. I really can't hear a difference. The silicone cones that these and much cheaper headphones come with do block out all outside noise (passive noise cancellation, but so do my 1.99 silicone ear plugs that I use when it's too noisy to sleep. The sound quality is a bit flat and seems to be missing some base, which I was hoping for. Mine are going back. They certainly aren't 179.00 better than the ones I already paid for when I bought my iPhone at full retail. Other minor complaints - Made in China. Really? I think that's not good for our country or for quality products. There seems to be no eco friendly efforts that went into the product or packaging. Maybe none of this matters to you but it definitely matters to me. The packaging could have been as elegant and impressive with 75% less of it and using recycled and recyclable materials, possibly allowing for a bit less of a sharp price point. The product itself could have been made of recycled material. If it is made of recycled material there wasn't much of an effort made to tout it. I've been listening to the C5's for 30 mins now and I'm already going back to my ear buds. I had such high hopes for this product but to me it's not worth more than 39.99.