Customer Reviews and Ratings

3.5 out of 5 stars

Based on 38 reviews

  • 1.0 out of 5 stars

    LARK review

    • Written by from Oakland

    409 of 464 people found this useful

    I bought a LARK Sleep Sensor over one week ago because I really like the idea of tracking my sleep. The alarm component was also desirable. Unfortunately, this is a very disappointing realization of a good idea. Consider:
    1. The sleep tracking is not very accurate.
    2. The bluetooth does not always work, and when it is not working, there is no way to set the alarm. This has already resulted in one nights sleep not being registered, even after spending > 45 minutes (I should have been sleeping) trying to get it to work, following the instructions... the tech support...
    3. I can not access the LARK website from my iPhone, which means you can't access the online dashboard. When you log on from a computer, it does not have your sleep history, so no added value.
    4. After you buy the LARK, you learn that to get more than the alarm clock and sleep tracking, you have to pay $60 for an annual subscription, which is not at all clear on the sales literature. Based on the inaccurate tracking (assuming it works every night) how can the $60 analysis be correct?
    5. The warranty is only for 30 days - not a typo - only 30 days
    6. The stand does not "charge your iPhone" but only has a USB port in it
    In conclusion, I am taking my LARK back before the 14 day return period is over. The sleep tracking is not reliable. The basic sleep analysis is not available from an iPhone and when you log on with a computer the web site does not have your sleep data. When the bluetooth does not work, the alarm function does not work, which has already failed in the first 8 nights of use (last night). The $60 annual fee, the lack of technical support, and the 30 day warranty don't inspire any confidence. This is a product not ready for prime time. Save your $130 + $60, there must be a better product out there. I am certainly going to look for it.

  • 1.0 out of 5 stars

    Package design is great and the product has great potential BUT

    • Written by from MOUNT VERNON

    44 of 48 people found this useful

    The product needs work. The first night, the battery ran out in less than 5 hours, the 2nd night, it would not allow alarm to be set (Bluetooth connection made but the app said it was.not connected). I doubt a connection between this and another app enabled accessory purchased at the same time, but neither worked. If you are going to give it a shot, I recommend purchasing online unless you live close to an Apple store.

    Was this useful? Package design is great and the product has great potential BUT

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  • 1.0 out of 5 stars

    hasn't woken me yet

    • Written by from SAN FRANCISCO

    45 of 51 people found this useful

    The vibration is very weak. Much weaker than an iPhone. Thus far in four tries it has failed to wake me. Most recently it claims to have lost bluetooth connection during night even though phone is at side of bed and plugged into USB charger. It may work as a sleep monitor, but very disappointing as an alarm clock.

  • 1.0 out of 5 stars

    Not impressed, 30-day warranty shows lack of confidence in product

    • Written by from Calgary

    47 of 64 people found this useful

    Have had Lark for under a year and it is toast. Only 30 day warranty? Are you joking? For a $100 item I expect more, especially from Apple. I own a Mac, power Mac, three iPhones and an iPad and to purchase such a product that is not consistent with these devices is dissapointing. Features great, actual product quality horrible. Will be more cautious to buy cheaper items from Apple. Thought they could do no wrong, but they did. Don't buy the Lark, not worth your hard earned money.

    Was this useful? Not impressed, 30-day warranty shows lack of confidence in product

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  • 1.0 out of 5 stars

    Good Idea on paper

    • Written by from Granger

    30 of 41 people found this useful

    Tried this product and although it did wake me up the first morning, the vibration is rather weak and likely not enough to rouse from a sound sleep. Could not get any of the sleep data to appear on the phone. You have to keep the small unit plugged in all the time except when wearing it. Was tricky to get the bluetooth to consistently connect. Good idea on paper but it is being returned.

  • 1.0 out of 5 stars

    LARK

    • Written by from Seattle

    40 of 61 people found this useful

    So here's the scoop on the LARK. This gadget detects motion during sleep. That's it. I've used it 3 times now. The first night I slept 8 + hours and it told me that I slept, "Very Well". The second night I slept 4 hours and again it told me I slept, "Very Well". I did not sleep well either of these nights. The third night I got up before the alarm and shut the alarm off. The alarm ended up coming on during a phone conversation I was having. As for going to sleep, the lark told me the first night that it took 15 min and 8 min the second night. I know these two times for going to sleep were way off. ALSO read all their RETURN POLICY before buying. I'm now in the process of trying to return the LARK and get ALL my money back. There will be a follow up to this review. Hope APPLE is reading/listening.

  • 1.0 out of 5 stars

    For $100 - - very UNIMPRESSED!

    • Written by from Vancouver

    22 of 26 people found this useful

    Actually, for any cost, I'm unimpressed.
    The first night, I set it up, I used it, but it couldn't get into my account because apparently my password was wrong. Tried to reset the password, was prompted that a new password reset would be sent to my mail. Never arrived. Tried again a few days later, email never arrived. Even switched email addresses thinking it was an error in my email... still nothing.

    In the meantime though, you can use it solely as an alarm rather than sleep tracker. So that's what I did. Set the Lark, with a backup just in case. I was not lulled out of sleep in the morning. I was jolted by how strong the vibrations were.

    Next night, tried it again. No back up alarm. The battery died and suffice it to say, did not wake me up and I missed the first 1.5 hours of work that day.

    It has now been 10 nights, and it has not lasted through the night yet. Went online, and this is a topic of theirs on their troubleshooting tab, so clearly I'm not the only one. Says to update the app. Well, there's no update available for that app.

    So far, very annoyed that LARK would create, and apple would selling something so unreliable. Waiting to hear back from the email to their support staff.

    Was this useful? For $100 - - very UNIMPRESSED!

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  • 1.0 out of 5 stars

    Battery Dies the Second day

    • Written by from Santa Clara

    23 of 36 people found this useful

    I bought it the first day, used it and it works fine.

    On the second day, I woke up with my LARK wristband dead and no data was captured. It was fully charged before I go to sleep.

    I didn't expect it to fail just after the 1st day. I have written to them and hopefully will hear back from them.

    Was this useful? Battery Dies the Second day

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  • 1.0 out of 5 stars

    Lark Doesn't Work

    • Written by from Beverly Hills

    21 of 34 people found this useful

    Bought the Lark with high expectations. It worked (literally!) two nights in a row, and then it wouldn't connect via BlueTooth connection to IPHONE. Recharged both the phone and Lark sets...still no connection. Reset lark, and still doesn't work.

  • 1.0 out of 5 stars

    Disappointed

    • Written by from Vancouver

    7 of 11 people found this useful

    After reading some of the postings I purchased this product and was bitterly disappointed. It works find until you lose the Bluetooth pairing at which point it becomes a pain to reestablish the connection. After several attempts and some frustration I gave up and bought a Fitbit One which is a better engineered product with more features.

  • 1.0 out of 5 stars

    worthlesss

    • Written by from CORPUS CHRISTI

    12 of 27 people found this useful

    the sleep sensor does not work, has no idea when i am awake or asleep

    The alarm has never waken me, it does not viberate enought to feel

  • 1.0 out of 5 stars

    Good Marketing Gone Bad.....or, You can't rate it ZERO

    • Written by from Westerville

    20 of 67 people found this useful

    What a great idea, so great that I didn't do my normal blog diligence and purchased. What a joke this thing is. Who wants to wake up and remember their lock code on their iPhone just so the thing will shut off ? No offense, but do you really all sleep with your iPhone by your bedside and the docking device for the Lark....... really ? Multiple connection issues and I have a 4S that rocks my Jawbone Jambox and other Bluetooth devices but not the LARK. Such incredible marketing and design and a hard (on the device) shut off couldn't be incorporated ????? Really ?? I know, I say Really alot. Anyway, I suppose it works for some that are very detailed in their pre-bed and post wake up routines but for me it caused bad sleep.

    Was this useful? Good Marketing Gone Bad.....or, You can't rate it ZERO

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