Customer Reviews and Ratings

3.0 out of 5 stars

Based on 199 reviews

  • 2.0 out of 5 stars

    Would Be Good But . . .

    • Written by from Los Angeles

    Once it is charged, it is really a great invention. It is handy and one of those things . . . you can switch on WHEN IT'S CHARGED and basically completely re-up your battery. There have been a few situations where it just happened to save me.

    The key thing here is WHEN . . . When it's charged. I have had this thing for probably close to 2 years. And it has been charged maybe 4 times.

    This IS a great concept. But I would venture to say that 99.99% of people out there will get it and it will become an over sized heavy case. It uses one of those non standard cables . . . once that cable is gone . . . poof . . . your likely to throw it in a drawer as opposed to heading down to some warehouse electronic store and trying to flag down a stoned kid with a bad attitude to try and help you find it.

    If you have roommates or other people who use the phone charger . . . and have iPhones . . . they will pull that cable off the block and its just adios. It's not even like the small part of the USB that goes to a standard hard drive.

    They need to just make the thing take the iPhone adapter. Or make it a standard cable. Face it. Once you are on iPhones. You probably have a drawer full of 15 cables.

    The cable also falls out when you do try and charge it.

  • 2.0 out of 5 stars

    Didn't last long

    • Written by from Ottawa

    1 of 1 people found this useful

    I do love the look of this and actually like the weight that it adds. The extra charge it provides came in very handy several times. Unfortunately it didn't stand up to normal use. I dropped it from a couple feet from the ground and the usb port was crushed making it useless. I only had it for 5 months.

  • 2.0 out of 5 stars

    Shoddy case

    • Written by from Toronto

    8 of 9 people found this useful

    I received the Mophie from a friend as a gift last week. I was concerned that regardless of the protection it afforded my iPhone (more sturdy than my last case) it was bulkier, made it harder to reach the outer buttons, and I wasn't quite convinced it was the battery saviour it said it was. Literally 1 week later (today) whilst trying to plug in my mini usb the port broke and became loose!!! I didn't try to force it in the wrong way, nor did I wriggle, drop or pull anything; it just broke. Now I'm afraid to use this thing as even a plain case, figuring that the initial incentive of battery back-up is useless, but mainly because I figure the dock connector is just as flimsy as the mini usb connector!!! Shoddy, shoddy workmanship, people.

  • 2.0 out of 5 stars

    Micro-USB Charging port issues

    • Written by from Newcastle

    4 of 4 people found this useful

    So I had an earlier version of the Mophie Juice Pac Air for my iPhone 4 that after a year started getting soft. This was to be expected so, I picket up a replacement battery from a local big box store. My first impression with there charging system is that they have went backwards with the fit on the micro-usb connector. The earlier version I had and an acceptable fit, nothing exceptional, but it worked OK. The latest battery I picked up has some serious cable retention problem.

    I initially thought I had a unit with a manufacturing defect so I sent it back to Mophie and they promptly sent me a replacement. The replacement battery exhibits the same issue. The problem, as I see it is the micro-usb connecter is too far recessed into the case to make a good contact with the plug. If you use the Mophie supplied cable you should be OK but any other third party/standard micro-usb cable isn't going to fit very well.

    So, be careful with what cable you use and be careful with the connector, tyour cables are going to fall out if you move it any (kind of a problem in a car).

    Was this useful? Micro-USB Charging port issues

    Flag as inappropriate

  • 2.0 out of 5 stars

    Morphie

    • Written by from New york

    12 of 13 people found this useful

    From the first day the charger connection seemed a weak point.
    After time the connection would literally fall out by itself.
    Now after all the frustration I am left with a spare that has no power whatsoever.

  • 2.0 out of 5 stars

    Two Strikes: Mophie OUT!

    • Written by from Lexington

    13 of 14 people found this useful

    This product was exactly what I needed but did not survive ordinary use for 6 months. Took it back since charging port would not hold on to USB jack. It was replaced by Sprint (where I bought it) but the same thing happened to the second one, only in shorter time. This is not a product that should be associated with Apple as quality is very poor. I will try some other brand next.

  • 2.0 out of 5 stars

    not durable

    • Written by from Fayetteville

    8 of 9 people found this useful

    It worked well in the first few months. It definitely adds battery life. The case protects the phone from drops but sacrifices itself in doing so. It literally comes apart at the seams after a small drop. I have extended its life about 6 weeks with superglue but now it has come totally apart. It lasted about 5 months. Wouldn't recommend.

  • 2.0 out of 5 stars

    An OK battery case.

    • Written by from Lawrenceville

    1 of 2 people found this useful

    Brief:
    It's a fair battery case. I wouldn't recommend it. Protects well with the exception of the front screen which is likely to take on damage if it falls on a surface with gravel for example.

    Explained:
    The case itself has a nice feel and adds a little weight to the phone. As far as protection goes, this case has served its purpose while taking mild damage to it. I've dropped it between 4-6 times in the one year since I've owned it. The overall case has held together through various incidences. The battery aspect of the case is good. It will charge from a 5% charge to around 80-85% depending on usage. It's a battery, so over the life of its cycles it will eventually degrade. I would estimate around 8-9 months the battery seemingly stopped holding a lasting charge and wold intermittently stop charging and require a removal of the bottom half and reconnection. Only then it would continue its remaining charge. Overall its an OK case.

  • 2.0 out of 5 stars

    Great idea but does not last...FAIL!

    • Written by from Granite Bay

    13 of 16 people found this useful

    I love the idea of having an extra battery. I liked the look and feel of this product, but unfortunately Mophie needs to redesign it. First of all the camera does not work well at night in this case. The flash puts a glare on the photos and the photos come out blurry. I had to take my iPhone out of the case to use the camera with the flash. I had problems with the charging port. I had trouble keeping the connection and sometimes had to tape it to hold the connection. My Mophie started to give me problems 6 months into use and just two weeks over a year of having it, it stopped working all together. Its to expensive for all the problems!.

    Was this useful? Great idea but does not last...FAIL!

    Flag as inappropriate

  • 2.0 out of 5 stars

    Great idea, terrible execution

    • Written by from North Vancouver

    30 of 32 people found this useful

    Mophie has to go back to the drawing board with their design. The charger connection is useless after a couple of weeks. I've gone through two of the cases already & won't be buying a third.

    Was this useful? Great idea, terrible execution

    Flag as inappropriate

  • 2.0 out of 5 stars

    good then not so good

    • Written by from Reno

    9 of 10 people found this useful

    I've actually bought two of these because i thought I did something to break it originally (also the guys at the store sold me the wronger car charger - that didn't help). It's not very sturdy and chips and cracks extremely easily. the ports have issues and I'm just extremely frustrated with the physical make of this product. It recharges quickly and makes the battery last longer..but only if you can keep the case together long enough to be worth it. I'm also convinced its screwed with my ability to charge my phone with a regular apple charging cord.

  • 2.0 out of 5 stars

    Port issue

    • Written by from Kingshill

    15 of 18 people found this useful

    I recently bought 5 of these cases for members in my family. For about a 2 weeks the cases were amazing now they won't charge at all. It's definitely a port issue but buying this product was definitely a waste of my money. It would be great if they could fix this port issue but idk if I'd be willing to buy this product again.

  • 2.0 out of 5 stars

    4 / 4s case has port problems

    • Written by from Hedgesville

    10 of 13 people found this useful

    On the case for the 4 and 4s they moved the charging / sync port from the bottom to the side. That was a bad move because after just a few months it became loose and non functioning.

    I had one for my 3GS and it was great, the port was on the bottom.

    Was this useful? 4 / 4s case has port problems

    Flag as inappropriate

  • 2.0 out of 5 stars

    Great function, poor quality construction

    • Written by from Augusta

    9 of 10 people found this useful

    Ihave owned several Mophie Juice Packs and have had quality problems with everyone. The last worked great for about 8 months then wouldn't charge my phone. For this reason I don't recommend this product.

    Was this useful? Great function, poor quality construction

    Flag as inappropriate

  • 2.0 out of 5 stars

    Good for a little while

    • Written by from pembroke pines

    2 of 6 people found this useful

    I've had my mophie juice pack air for a little over a week. I've yet to drop it, yet the black paint is chipping off the back and top corner, revealing a cheap looking shiny black plastic. Also, the side bumper is just cheap plastic. I'm certain that it would provide no protection if it was dropped. Speaking of that, my cheap plastic bumpers mysteriously have dirt marks, I've already contacted the company and am planning on returning it.

    I'm convinced that all of the positive reviews are from people who have only had the case for a couple of days. Because even I have to admit that the case was nice and functional while it lasted.

  • 2.0 out of 5 stars

    It Broke

    • Written by from Phoenix

    7 of 8 people found this useful

    My biggest problem with the iphone4 is the battery life. So I decided to get a Mophie Air. I had it plugged into my computer, and it fell off the desk, with the cord still attached. It never worked again. I think the place where you attach the cord to the Mohie is very delicate. I then bought the Juice Pack Plus, and I believe it is a better product. It feels nicer in your hand, and has more battery life. Sure, it's a little heavier than the Air, but not by much. I am now very careful with cord connection.

  • 2.0 out of 5 stars

    Great Battery/ Horrible Case

    • Written by from Wilson

    2 of 3 people found this useful

    I got it because my fiance and I do a lot of talking and game playing throughout the day and I was using my car charger way too often. It's great to extend battery life, as for a case.... its TERRIBLE! If you drop it once paint chips off, twice you see cracks, and anything more then that you risk shattering your iphone screen... which my fiance did with his. There aren't any cases that fit over this to protect this case and the screen. So until its a functional case as well as a spare battery I'm using a mophie battery.

    Was this useful? Great Battery/ Horrible Case

    Flag as inappropriate

  • 2.0 out of 5 stars

    Bad usb port

    • Written by from Mission viejo

    8 of 9 people found this useful

    I love everything about this product except the poorly made usb charging port. I went to charge it today and the port itself came loose and now will not work. I am still within my warranty period and have opened a case with Mophie to get it replaced. I will let everyone know how it goes.

    FWIW, I have only ever used the usb cable that came with it and use my apple wall socket that came with my phone and I am very good about being gentle with all my electronics as I am kind of OCD about my stuff.

  • 2.0 out of 5 stars

    mini usb

    • Written by from Wichita Falls

    4 of 6 people found this useful

    Third Mophie since November. 1st one the mini usb receptacle would no longer recieve charger. Did not know about warranty so bought another in February. Same thing happened in March. Used the warranty this time, and am now contacting again as this time, the mini usb receptacle has disappeared! I keep buying and warrantying this item, because it is a good product! However, I believe the mini usb may be a short coming of this Juice Pack. I rate the product a 5* when it works!!

  • 2.0 out of 5 stars

    Life span short ... very disappointed

    • Written by from Toronto

    6 of 8 people found this useful

    I bought it at the Black Friday sale last year and it worked mostly as advertised in the past several months. Starting from about a month ago, the charge/maintain switch began to malfunction, and the last time per charge started to deteriote. Today, it went completely dead and wouldn't charge anymore.

    There you go ... a throw away standby battery for 4-5 months worth lifetime.

    Was this useful? Life span short ... very disappointed

    Flag as inappropriate