• 1.0 out of 5 stars

    third times a charm

    • Written by from Voorhees

    I am currently on my third replacement mophie now. Why you ask? The charge port for all these iphone 4 mophie chargers breaks if you try to move the phone while it's charging. The connector is just way too flimsy. If they fix that then the charger would be perfect. I am in no way rough with my phone but the design of the charge port is horrendous. As long as you don't move your phone while it is charging you will be fine. To be honest I still use it (the third one) but I cannot disturb its meditative charging process or it will banish me to the land of no charge.

    60 of 67 people found this useful

  • 1.0 out of 5 stars

    Poor design, short life expectancy

    • Written by from Lockport

    Here's the deal. The product works great out-of-the-box. Due to the design, the micro USB connect gradually becomes loose sinking into the case and eventually you lose your ability to charge the unit. You will be lucky to get more than 6 months of use from this product. That said and considering the disposable nature of this product, I would recommend looking at less expensive charging cases that perform just as well.

    46 of 47 people found this useful

  • 1.0 out of 5 stars

    Great battery life, terrible design that will break.

    • Written by from Vancouver

    While this device is great for having extra battery juice, what the other reviewers say is absolutely true. This product breaks EASILY. Myself and two others have within a week of buying one, also damaged it -- One of us have already broken the charging port (as indicated by others to be fragile) and two of us have dropped the case and have cracks in it now. Thus, if you think your case will survive a fall, rest assured. It WILL NOT. Lastly, this device is uncomfortable to hold while plugged in because of the location of the power port. Mophie needs to go back to the drawing board.

    Awarding 1 star for the battery life, but really can't give any more due to the obviously faulty design: not drop resistant, power port is fragile, and the issue with holding the device while plugged in...

    Posting this review for black, white, and red products as they are all the same.

    42 of 45 people found this useful

  • 1.0 out of 5 stars

    Horrible

    • Written by from TOPEKA

    I have had three (bought two, Mophie replaced one). Each one is more useless than the last one.
    The problem is simple, the plug is not stable and once you plug it and unplug it several times, it becomes loose and will no longer take a charge.
    I have complained directly to Mophie, am I will wait for a better design before I buy a new one.

    40 of 45 people found this useful

  • 1.0 out of 5 stars

    Not worth the case sticking, Impossible to remove

    • Written by from Caldwell

    I've always loved Mophie products, but this one has a huge design flaw when it comes to the 4S. Don't get me wrong it holds the charge and is fabulous for when you need that extra battery life. The problem is that you can't get it off your phone when you are done. I don't want that bulky case on my phone 24/7, just when I need it and you can't get it off. I literally had to pry my phone out praying I wouldn't break anything using two dulled knives to try and break the seal. It is ridiculous.

    31 of 39 people found this useful

  • 1.0 out of 5 stars

    I would never buy a mophie product again

    • Written by from Old Tappan

    I have 3 iPhone 4S I bought my family juice packs for Xmas n they all broke 6 months later. For $120 a piece it's not worth buying. They come apart very easily. I called mophie and they will not stand by their product even after explaining that every 6 months they brake. They don't care nor will they do anything after it being replaced.... You were warned

    24 of 26 people found this useful

  • 1.0 out of 5 stars

    Broke within 3 weeks

    • Written by from Fair Lawn

    I bought this and instantly fell in love. Not only did this case protect most of my phone; it felt great and wasn't terrible so far as looks go either. It was great with the battery life as well and it definitely is not overrated. I had no problems with until about 3 weeks in when suddenly it wouldn't charge. I tried different chargers and different outlets and nothing would bring my Mophie back to life. All in all I'm sure I got the defective one but Mophie and Apple wouldn't give me a new one. The one bad thing about all the Juice Pack Airs' is that they don't allow you to sync and charge at the same time. The only one that lets you do that is the Juice Pack Pro which is about $20 more. I just picked one up so hopefully it works out this time.

    27 of 37 people found this useful

  • 1.0 out of 5 stars

    Does not serve it's purpose for very long

    • Written by from Fort Wainwright

    This product is known to have a flaw in the charging jack and it is still being sold to consumers. My charging port broke after a little over a month and will require repair. I will be avoiding mophie and letting everyone know that they willingly sell defective devices. Please avoid this this holiday season.

    17 of 18 people found this useful

  • 1.0 out of 5 stars

    Serious issues

    • Written by from ALBUQUERQUE

    I bought 5 of these and they all had problems. It all seemed to stem from the usb port. It was great for the first couple of months but the usb port started to wiggle and and then stop working. I did drop my phone with the case and after that it never seemed to work again. I use it now as a protection for the phone but the battery is unusable.

    One was a gift for my brother and he later told me he had an issue with the USB port as well.

    18 of 21 people found this useful

  • 1.0 out of 5 stars

    Consistent micro usb issues

    • Written by from Memphis

    I recently bought one of these for my wife, having heard great things about them. The case had a micro usb issue in which the connector port literally separated itself internally from the 30 pin dock connector AND the charging function for the cases internal battery. I got it replaced through mophie (with as little hassle as warranty replacement can be, which is still some) for a brand new one. With less than a week of use, the new case developed the exact same issue.

    I have extensive technician experience working on iPhones and with apple (third party included) accessories, and can readily recognize port issues. These cases have one. I do not recommend buying this solely for this reason. Other than that, the case was everything promised. The problem is one of physical design, not of functionality. If you read through these reviews, I'm also not alone in noticing this issue. I'm not rating Mophie in general (for the most part, they're great), but rather just this case. Don't buy this case.

    17 of 19 people found this useful

  • 1.0 out of 5 stars

    Will no longer charge

    • Written by from Loxahatchee

    After 5 months of use the battery will no longer charge. My iPhone battery will fully charge but the Mophie will remain in drained mode. I expected more more such a high priced item. Don't waste your money.

    15 of 16 people found this useful

  • 1.0 out of 5 stars

    horrible product

    • Written by from los angeles

    2nd time in use it got so hot after turning the switch to green to charge the phone, that I stopped the charge.....a day later fully charged again, got hot, and the max it would charge the phone was 30%.........why do apple sell this product, i.e. santa monica store...........wish I had researched this before the buy........the reason I did not was I though it would be OK if apple was selling it!

    14 of 15 people found this useful

  • 1.0 out of 5 stars

    Terrible Design and Product Quality.

    • Written by from Udaipur

    I bought Juice Pack Air from the apple site. I guess the one sold through Apple site has 2 piece design. There is a lower part that houses the Micro USB connect, the switch, and the 30 pin connector. And the upper part that acts as a shield as well as probably houses the battery.

    In first month of usage, the paint was peeling off. You can imagine on a white case how horrible it could look. In 4-5 months time, the lower part that has the USB connector was wiggling a lot and had to be quite deftly held together for the charging cable to actually make the connection to charge. The following month the plastic began to wear off ... i mean it was chipping off, broke.

    Writing to Mophie yielded no result as they claimed that they have one year warranty from the date of purchase. Unfortunately in my case, i did not raise a customer complaint right in the beginning and did it quite late in the game. So there i guess they are right.

    My final conclusion on this case is:

    a) It looks good for first few weeks till the paint starts to wear off and it gets uglier and uglier by the day.
    b) The Lower connector is very poorly built. First the Micro USB port will give way. Next the Plastics will begin to wear off. The toggle switch also looks very vulnerable.
    c) No way you will get 500 charge cycles as claimed. In my case it completely stopped working in 1 year 2 months. It does not add up to 500 charge cycles.
    d) The capability to charge the phone also depletes very rapidly. First 3-4 months, while you are getting used to poor quality of the paint job, it does charge the phone quite well but then quite precipitously the ability to charge drops.

    i dont know whether they sell the lower piece seperately or not? If they do, i would want to know because may be just may be i can extract few more months of life out of this thing. And if they dont, then this is nothing but a very expensive paper weight.

    Mophie may love you ... but my love for Mophie went out the door!

    16 of 19 people found this useful

  • 1.0 out of 5 stars

    stopped taking a charge after 2 months

    • Written by from Wauwatosa

    loved my juice pack for my old 3GS, never ever had a prob with it. Bought this new juice pack for my new 4GS same night I bought my new phone, I was so thrilled. Now two months later, it won't take a charge from the micro USB cord. No replacement bases on the Apple website or on Amazon or on Mophie's website either, So it's now a piece of $80 junk. what a f'ing scam. If it had broke in the 1st 30 days I could have gotten a replacement no questions asked, but oh no, it broke after 60 days. I know it's not an Apple product so not Apples fault or covered by AppleCare, but at $80 you'd think it would last longer than 60 days. what a rip

    15 of 17 people found this useful

  • 1.0 out of 5 stars

    Lousy product design. Beware !!

    • Written by from Leuven

    The miniUSB cable does not fit at all in the jack, so it impossible to charge the unit. This is just lousy product design, and it is near-criminal to continue to sell this product.
    I returned this product to the store about 30 minutes after I bought it, and there they told me that almost all these Mophie Juice Packs are being returned to the store. To their credit, they returned my money without further ado. However, they continue to sell these faulty devices to other nonsuspecting customers, and that's a shame.

    12 of 13 people found this useful

  • 1.0 out of 5 stars

    Don't buy this when you can buy cheaper $20 one that does the same !

    • Written by from Vancouver

    Mini USB broke in 1 month why would you make such a cheap port, also the battery is held together with masking tape! This has to be illegal the thing could catch fire.

    I bought another case as for $20 from a cheaper brand and it has lasted 7 months more than this poorly made unsafe fire hazard apple don't carry this brand it makes your products look bad.

    15 of 19 people found this useful

  • 1.0 out of 5 stars

    Great for the first few months..

    • Written by from Hurst

    Worked great for a few months then suddenly wouldn't charge. I took it back to the store and they replaced it with a new one. That one lasted even less time! Once again it won't charge but it still connects my phone to the computer so it isn't the cable. Crummy product that I would not recommend to anyone.

    13 of 15 people found this useful

  • 1.0 out of 5 stars

    Waste of money

    • Written by from Roswell

    I bought it thinking that it would keep me from having to charge for 2 days. It barely lasts an additiona 6 hours and I keep all of my apps closed and blue tooth turned off. Also a horrible feature of this "lack of Juice" pack is the power plug. it is so short that it keeps falling out and you don't even realize it. That is ok when you are in the office and it is lying nicely on the desk, but when you are in the car charging it, it is constantly falling out and not charging.

    11 of 11 people found this useful

  • 1.0 out of 5 stars

    Mophie battery loss

    • Written by from Bristol

    Initially the Mophie for iPhone 4S was brilliant. It carried enough juice for charging phone from 5 to 85%.
    however, after 6 months it only manages 20% and often has loss of connection to charge requiring the bottom section to be remived and reconnected. Also error messages on phone saying unrecognised device require same action.
    All in all it has a poor life for an expensive device.
    Chances of replacement at Apple Store? Slim I guess.

    14 of 17 people found this useful

  • 1.0 out of 5 stars

    won't charge

    • Written by from San Diego

    Stopped working about 4 months after I purchased it: doesn't charge anymore. If I find the receipt, I will send it back and look for another brand. The idea is good but it's a lot of money for a few uses over 4 months

    13 of 15 people found this useful