• 1.0 out of 5 stars

    Sending this back

    • Written by from New York

    One of the most frustrating products I can remember. I was excited to find this product because it's hard to find a clock radio/iPhone dock w FM radio -- and the presets and iPad dock seemed like huge bonuses. But the user experience was just plain awful.

    - I could not figure out how to set the alarm -- and no, I'm not electronically challenged. Here's an example. I like to wake up to the radio, but when I toggled through the "source" options, it only offered waking up to dock 1 or dock 2. It does not toggle to Tuner, though the manual says it will.

    - Next I tried to play music thru the dock and got no sound -- even though the phone was charging. The remote would play, pause, toggle thru menus...but no sound. Finally I jiggled the phone in the dock, and it started to play. Problem resolved, right? Wrong. Now that the unit was playing, the controls no longer worked. I could not pause or resume; I could not skip tracks; could not go back to the beginning or a track. Nothing. Not w the remote, not with the main unit.

    - Radio tuning is the worst I've ever encountered. You can "search" for the next signal on the dial, but to tune by number. To go from 93.9 to 90.7, you have to click down each 1/10th. 93.9, 93.8, 93.7....32 clicks down to 90.7. You can not press and hold to scroll down. I won't even describe how flawed the process of settin presets is.

    -iPad is hard to dock. Philips says it will work w the smart cover, and it does, but w the smart cover closed, you can't easily linr up the port w the connector. I tried it w the cover flipped back, but could not get it to dock that way at all. So to dock the iPad and then view it (a slide show would be nice, I thought) you have to dock it w the cover closed, then manipulate it past dock 1, and then weave it thru the ckear plastic support. It's doable - but you wouldn't bother very often.

    This is a clock radio, for God's sake. You should even need to -look- at the manual, but I found myself going back to it again and again .... and the functions didn't even work once I figured them out.

    I'm truly dumbfounded by how poorly this thing is designed: a winning combination of a defective unit and a ridiculously difficult UI. Too bad.

    49 of 61 people found this useful

  • 1.0 out of 5 stars

    returned two defective radios

    • Written by from Jacksonville

    I was looking for a radio that would play music and charge both our iPhone and iPad 2. This unit looks stunning and the music quality is good and comes with a handy remote. It is a little difficult and unintuitive to use and program, but eventually we were able to get the clock radio setup for two alarms - one using the alarm feature and one playing from a playlist on the iPhone. The first radio I could never get to turn off once the alarm would go off without unplugging the clock from the wall. I returned it and the second radio worked fine for at least a week before the same problem occurred; alarm also would fail to turn off regardless of whatever button you would push (alarm on/off, snooze, power). We unplugged it from the wall and then 30 minutes later the clock radio went off at the proper time on the Alarm2 setting only using the backup batteries which then had to be removed to turn off the second alarm. Not a pleasant way to wake up! Needless to say I returned it and will pass on this product.

    36 of 40 people found this useful

  • 1.0 out of 5 stars

    great concept - poor execution

    • Written by from Milwaukee

    This product was a dream come true.

    Sadly, it has stopped charging my phone just under 4 months on use.

    Contacted Philips support and got pushed around in circles.

    completely useless -- stay away from this product

    23 of 29 people found this useful

  • 1.0 out of 5 stars

    Terrible Product combined with Bad Customer Service

    • Written by from Vancouver

    This is the most unreliable product. Sometimes it works, sometimes it doesn't. Sometimes snooze works, sometimes it doesn't. An alarm clock needs to be reliable for obvious reasons. When I dock my iphone, sometimes it says it doesn't support the device. Next time I dock it, it works.

    I cannot use the sleep function, because if I do, then the alarm doesn't go off the next morning.

    And then when I tried contacting their customer service (email), it takes them at least 3 days to get back to me each time. And their responses and suggestions are not helpful. One time I got the exact same email as earlier- just cut and paste responses.

    I will never buy another Philips product again.

    13 of 13 people found this useful

  • 1.0 out of 5 stars

    Does it work with ipad2?

    • Written by from İSTANBUL

    I bought it last week i can't get it to work. 19 out of 20 times I get "The accessory is not supported by iPad" error message on my iPad2. Looking at other reviews, some other people experience the same problem. Anyway, Can you help me Please?no problem with my i phone 4'

    19 of 25 people found this useful

  • 1.0 out of 5 stars

    DO NOT BUY - WORST CONSUMER PRODUCT EVER

    • Written by from Winnetka

    I bought this dual dock clock radio less than two weeks ago. Barely a week in, it stopped working. It still charges the devices, but I could have had two chargers for $29. The clock doesn't work, the radio doesn't work, the speakers don't work. It's a worthless piece of garbage sitting on my shelf, having cost me a lot of money and with no chance to return it because of course I don't have the packaging - so Apple won't take it back. They make sure it lasts just long enough that you throw out the box. Do not buy this product - it is the single worst thing I have ever bought from an Apple store.

    18 of 24 people found this useful

  • 1.0 out of 5 stars

    Worst alarm clock ever

    • Written by from Richmond

    The looks of this clock are great, sleek simple design which is the reason I bought it. Once you use it is when you start asking yourself what idiot designed this thing. I like to use the snooze bar and what they have done is they have put the off button for the alarm right next to the snooze bar. So when I'm swinging my arm over at 6am 50% of the time I'm turning the alarm off by accident. So what I thought was great design when bought it has turned out to terrible design when I used it.

    22 of 34 people found this useful

  • 1.0 out of 5 stars

    Please fix iOS 5 to restore DC390 accessory support for iPod touch

    • Written by from Nashville

    We bought this as a Christmas present for my son on Black Friday. It was a featured product during the one day event. He has the latest generation iPod touch with the latest update of iOS 5.

    Even though it is clearly listed as a compatible device, IT DOES NOT WORK WITH iPod touch with iOS 5.0.1.

    "dual docking system lets you experience rich, clear sound from your iPod, iPhone, or iPad—while charging two of them at once."

    His iPod touch charges in either Dock 1 or Dock 2, but neither one will allow music to be played through the accessory. It displays the error "The accessory is not supported by iPod touch." whenever you first attempt to play music.

    At first, I thought the radio was just defective. Then I tried two different iPhone 4S, two iPad 2, and another latest gen iPod touch that has not yet been upgraded to iOS 5. ALL of them worked fine to play back music. But as soon as I connect my son's iPod touch, I get the same error message with no music playing off the speakers.

    From this, it appears that iOS 5 removes DC390 iPod touch support for latest gen iPod touch. (both iPhone 4S and iPad 2 are running iOS 5.0.1)

    I don't want to return the radio because my son loves it and the sound is pretty good for an alarm clock. If it worked as indicated by the listed device support it would have received a 4 out of five star rating.

    Additional review comments:

    1. Sound quality is nice and can be loud if desired.
    2. Radio and remote are convenient and nicely built, but with sub-par user interfaces (UI).
    3. The UI for the radio is not very intuitive. The controls are not well labelled for setting the time, alarm, or programming radio station presets. You will likely need to use the manual to set it up or make changes to common settings.
    4. The LCD panel is not very easy to see due to a very narrow viewing angle. (not sure what to expect from $150 radio)
    5. The dimming feature is nice, but is trumped by the poor visibility.

    11 of 12 people found this useful

  • 1.0 out of 5 stars

    couldn't get it to work

    • Written by from Sammamish

    Maybe I am the one can't get it to work. 19 out of 20 times I get "The accessory is not supported by iPod touch" error message on my iPod. Looking at other reviews, it seems other people experience the same problem. Anyway, I will return this.

    14 of 18 people found this useful

  • 1.0 out of 5 stars

    Awful

    • Written by from Medford

    Apple products are known for being simple and intuitive. This appliance by Philips is the opposite. Difficult to program. Not compatible with newest iphone in one of the docks. Save you $150 and try something different. I wish I could return it.

    23 of 41 people found this useful

  • 1.0 out of 5 stars

    Worst clock ever!

    • Written by from Eden

    Like others have noted, this the worst alarm clock ever. Design is bad (snooze by the off button, come on...), and worst of all, the clock randomly stops working. It will just display the same time forever. The only way to fix it is to adjust the time once, and then it will starting timing again, so that when you adjust it the second time, it will actually take the new time. it conveniently didn't do this until after the warranty was up, so it could not be returned.

    It charges my devices fine, and the speakers are good, but otherwise just a terrible, terrible product. An alarm clock that fails at keeping time is completely useless.