Promise Pegasus 12TB (6x2TB) R6 RAID System

Reviews for Promise Pegasus 12TB (6x2TB) R6 RAID System

Customer Reviews and Ratings

3.5 out of 5 stars

Based on 35 reviews

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  • 3.0 out of 5 stars

    Bad drive after 2 days

    • Written by from Concord,

    After paying what I consider a premium price for a RAID 5 server solution, (R6 12TB Pegasus), I never expected a drive to go bad in less than 2 days after plugging it in... initialization took 8 hours roughly, and then I started transferring all my data to the server, luckily I did it in chucks instead of all at once, because 48 hours after plugging the box in I had a drive go bad in slot 5. I am now awaiting Promise to fulfill the RMA for the replacement drive. I think the overall system is great, but to pay this amount and have a Bad drive basically out of the box is disturbing... I asked PROMISE if I could just run to Best Buy and get a replacement drive so I can get back up and going, and the answer was NO, the drives have to be Apple Certified... Well, that is very inconvenient, understandable, but none the less, that means I have to wait 5-7 days to replace a drive, and if another drive goes bad during that time, I loose the entire server...

    We will see if the replacement drive works, if not, then I will be returning this for a FULL REFUND... As an Apple Business partner, I can't blame Apple because its not their product, but there is little excuse for so many Bad drives...

    Only 2 Stars right now... if it works better later I will give it more, if not, then I will return it and give it 1 star.

    40 of 52 people found this useful

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  • 3.0 out of 5 stars

    The reviews were pretty accurate.

    • Written by from Spanish Fork

    Item arrived DOA. The drives worked at first, but one quickly died. It was then I discovered the unit would freeze trying to repair the array. Tech support tried to only replace dead drive, but did replace as DOA when I insisted. Replacement unit was better but arrived with bad temp sensor. After another RMA, unit is finally working, and I'm satisfied. Two RMA's immediately after purchase should be an outrage, but at least Promise supported it and will for next two years. Don't expect to get this up and running quickly, expect 1-3 weeks setup. And even if it works for you out of the box, take out a drive from the array and test it can repair itself, or this problem will hide and you may not discover it until it's too late. Re: the Promise brand: adequate tech support - atrocious QA.

    5 of 6 people found this useful

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  • 3.0 out of 5 stars

    Blazing Fast Operation Out Of The Box with Significant Shortcomings

    • Written by from Allison Park

    The drives are beautiful and the speed is insane for someone like me coming from eSATA and FW800 interfaces. This speed is what this decade would have been thought to bring in computer technology. I got two of these. There are two problems. First, the web site of the manufacturer is practically worthless. It is designed for IT support staff from large corporations and they definitely assume that an individual who may not have a Masters degree in IT is not an end-user of this device. You can't even register the device, whether or not a firmware update is new is at best a guessing game. More importantly, BEWARE, as of today, these devices do not spin down or go to sleep when my brand new iMac goes to sleep. Tech support's answer is "wait for a new firmware". They do run hot in the summer. They are by no means quiet. Pairing them up with a new iMac, which is essentially very quiet means downgrading your experience. I can hear these babies from my bedroom, which is 20 feet away from my office. That is where the ability to put them to sleep is important. I also worry about reports of RAID 5 not coming to fruition when one drive fails. Hope I won't find out. In short, great speed, cosmetically beautiful with what is at best poor tech support and drives that suffer from a serious case of insomnia.

    3 of 3 people found this useful

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