Promise Pegasus R4 4TB (4x1TB) RAID System

Reviews for Promise Pegasus R4 4TB (4x1TB) RAID System

Customer Reviews and Ratings

3.5 out of 5 stars

Based on 30 reviews

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  • 1.0 out of 5 stars

    Loud and documentation is totally misleading

    • Written by from Plano

    I don't suggest using this inside a sound studio or anywhere silence is golden. It's too loud for such applications and the longest Apple thunderbolt cables (2m) are too short to position it sufficiently away from the computer where the microphone is situated.

    Three pieces of documentation came with it. The quick start says attach the power, plug in the thunderbolt cable and that's it. No mention of the 10-hour 'sync' time. I can't get a real answer anywhere about what actually is happening during this time. If someone knows, please tell me. Back to the documentation. Then there is a booklet that indicates that nothing will work correctly unless you install some EFI firmware and use a utility CD. No CD came with it so I called tech support. The technician said I don't need to install any firmware and there isn't supposed to be a CD but the utility will be downloaded or somehow available once i connect the unit. Didn't say available where or how I would get to it. Separate from the other pieces of documentation is a flyer indicating that initialization and synchronization can take up to 10 hours.

    "When do I install the utility" I asked, "before or after the 10 hours?" Answer: "Before or after." No word on how I will know when the 10 hour 'service' is complete. Now that I've connected and started the unit, I don't see any utility. There is an icon on the desktop but no utility.

    And what is this thing doing to my computer during this 'service'?

    OMG, this thing had better be worth it!

    2 of 9 people found this useful

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  • 1.0 out of 5 stars

    Only 1 RAID option

    • Written by from San Rafael

    After over 30 hours of waiting for the drive to set up, I found that the software would not let me set up any other than RAID 0, or RAID 5, which was the factory configuration. The "Wizard" has all options grayed out.
    Contacting the online support just got me the response "I do not know what the problem is:".

    I have read through the manual repeatedly and am no closer to being able to use this drive than when it arrived, and this is not my first Rodeo.
    I'm guessing It's fine if you want RAID 5, but not for other options.

    10 of 14 people found this useful

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  • 1.0 out of 5 stars

    Nothing but trouble

    • Written by from Richmond

    I've spent more time talking to customer service about drives that appear to be dead, but aren't really, than I have in backing up my computer. Firmware updates to make it even come close to working. Who let the system see general public before it was working properly?

    Now a dead drive again. Or is it? Back to the phone and holding ...

    Maybe a simple plug and play raid for the Mac doesn't exist.

    18 of 26 people found this useful

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  • 1.0 out of 5 stars

    I don't know how to initialise it! And no support forthcoming as yet

    • Written by from gold coast

    I bought this 3 months ago and have just gotten around to backing up home movies and photos. It doesn't show up and says it is not compatible with my computer. It says to initialise but i don't know how to do it. Now I don't have technical support as I have gone over the 90 days with my new iMac! I want to love this product but it has to work first!

    29 of 67 people found this useful

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  • 1.0 out of 5 stars

    No documentation!!!

    • Written by from Gansevoort

    It came with none nor can you get any online at Promise Technology Inc. It is sold as 4 TB but only one drive shows up that is set for 3 TB. Nowhere does it tell you how to pull 4 drives up on the desktop which is my intended use. Based on this and the other reviews, I will probably send it back. Very disappointed that they ship this without any documentation to the compile controller software that comes with it.

    There are other, less pensive ways o back up your software than this unsupported product.

    14 of 48 people found this useful

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  • 1.0 out of 5 stars

    Dead drives

    • Written by from Spring Creek

    Would not recommend this product, had one drive go "DEAD" after minimal use, spent hours rebuilding the physical drive and then initializing the logical drive, lost all my data, which wasn't much as I had just got the thing. Waiting to hear back from the techs at Promise (it is Labor Day weekend, go figure).

    13 of 23 people found this useful

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  • 1.0 out of 5 stars

    Terrible

    • Written by from Negrar

    An absolutely terrible storage! 1st one i received didn't work since 1st power up. After substitution 2nd worked fine a couple of months, then i started to get temperature warning and today one of 4 disks failure. Impossible to switch off pressing any button or from software but taking off badly the power supply. Promise Utility doesn't connect if one disk isn't ok. Is it possible to give -5 starts?

    29 of 62 people found this useful

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