Customer Reviews and Ratings

2.5 out of 5 stars

Based on 130 reviews

  • 1.0 out of 5 stars

    Shattered my iPhone

    • Written by from Berwyn

    8 of 25 people found this useful

    This case is pointless. I dropped my iPhone with it on and it fell facedown and now my screen is shattered. Never buying this again.

  • 1.0 out of 5 stars

    worst I had

    • Written by from Acton

    9 of 19 people found this useful

    I bought a snap case for my iphone 4 the coner would crack, but the crack stopped after 2-3mm. After I got iphone4s, the original would not fit (arounf the botton area) so I bought one for the 4S (I liked the slimness and non slip feel of it). but this one crack again at the top corners, the crack kept going untill it reached the openning. THIS IS WITHOUT ANY DROP OR IMPACT.

    APPLE SHOULD NOT EVEN SELL THIS. check internet, u will find cracks reported by many. I bought the second thinking it would be better than my first one, wrong!
    Even if never crack, this thing should sell for $5, but for $34 you get a piece of platic junk!

  • 1.0 out of 5 stars

    useless

    • Written by from north hollywood

    15 of 17 people found this useful

    Top corner breaks with no reason and starts falling apart. I want my money back !

  • 1.0 out of 5 stars

    Waste of money

    • Written by from Toronto

    7 of 8 people found this useful

    I loved the sleekness of this case. It seemed perfect when I bought it, but after only 3 months the upper corners have cracked and started to fall apart. It still does the job, but it looks pretty awful with little pieces of plastic missing. Don't waste your money.

  • 1.0 out of 5 stars

    Defective by design - Cracks at upper corners through normal use

    • Written by from Bloomsbury

    8 of 8 people found this useful

    Love the minimalist form factor and just the right balance of grip and slip with the external texture. However, I've never dropped the phone and have just noticed the well documented cracks on the upper corners of the case. I would have to say it is defective by design, most abuse it has seen is sliding in and out of my pants pocket...

    Was this useful? Defective by design - Cracks at upper corners through normal use

    Flag as inappropriate

  • 1.0 out of 5 stars

    Breaks at the corners

    • Written by from Uniondale

    6 of 7 people found this useful

    Tried 2 times and both times the same problem: the corners break.
    I do not recommend this case.

  • 1.0 out of 5 stars

    Plastic Cracks and Breaks - DONT BUY

    • Written by from Brooklyn

    12 of 12 people found this useful

    I used to be a loyal purchaser of incase cases.. However this is ridiculous. I spent 35 dollars on this piece of plastic case and the plastic is useless. Mine cracked and broke at the corner. I know of 3 other people with this same case that had the same issue. There are tons of reviews that mention this. This is a defective product and we should all be refunded.

    Was this useful? Plastic Cracks and Breaks - DONT BUY

    Flag as inappropriate

  • 1.0 out of 5 stars

    A better experience through good design. Really?

    • Written by from EMERYVILLE

    6 of 6 people found this useful

    I have had multiple issues with my Snap Case. It is a defective design. It cracks at the corners every time, especially on the camera side. I know multiple people who have experienced the same issue. There are many reviews with the same complaint. However, according to a certain representative the design team has not deemed it defective so it must not be the correct case for the customer. Despite the fact, my use has been pretty light. I guess it was not designed to go in and out of the front pockets of jeans.

    Was this useful? A better experience through good design. Really?

    Flag as inappropriate

  • 1.0 out of 5 stars

    This case is a RIPOFF piece of JUNK!

    • Written by from Norman

    3 of 5 people found this useful

    Bought this case and have used it for 5 months. I am a light phone user, keep it in my pocket or on my desk most of the time. The upper left corner began a small hairline crack. I have never dropped the phone. Now the crack is extending across the narrow piece of plastic and will be falling off any day now. I plan on taking it back the the Apple Store and throwing a big hissy fit for a a replacement. I don't feel like fighting with the manufacturer and I don't' intend to buy an "interim" case waiting on a month long response from the manufacturer. Wish me luck!

    Was this useful? This case is a RIPOFF piece of JUNK!

    Flag as inappropriate

  • 1.0 out of 5 stars

    Not Worth Your Money

    • Written by from Jersey City

    4 of 6 people found this useful

    The whole point of a protective case is to PROTECT THE ITEM INSIDE OF IT not break after 1 month. Considering the flimsiness of this case, I am sure the materials probably cost about .25 cents so InCase is making a great profit.
    after approx 1 month case broke in one corner and the back started peeling. Now the other side has cracked.

    I am sick of this junk made in china.
    seriously when I buy a new case (and it will not be InCase brand) this piece of junk I have now is getting shipped to InCase with a lovely letter. Let them worry about recycling it.

  • 1.0 out of 5 stars

    Sleek, but fragile

    • Written by from Beaverton

    4 of 5 people found this useful

    I bought this case a couple months ago and loved the look and feel of it - very sleek. Unfortunately, I don't think it's as durable as the phone itself. My case developed a large crack while in my pocket last month. I still haven't received the promised replacement and am not sure I need it. But I'm still out $35.

  • 1.0 out of 5 stars

    not very durable

    • Written by from VADNAIS HEIGHTS

    4 of 5 people found this useful

    I bought this product thinking that it was a quality case for my new iPhone 4s. After 4 months it has cracked in two places and a chunk of it has fallen off. When I pay over 30 bucks for two pieces of plastic, I expect more durability than that.

  • 1.0 out of 5 stars

    BAD QUALITY!!

    • Written by from miami

    4 of 5 people found this useful

    After 2 month of use, it cracked in both top upper corners!!!! And I didn't dropped the phone once!!!

  • 1.0 out of 5 stars

    Cracked after 3 weeks without dropping

    • Written by from Phoenix

    6 of 7 people found this useful

    I was excited about the case because of how sleek it looks etc. But, it cracked after a couple weeks. I never even dropped it or anything. Plastic is cheap and worthless... I even tried to go through the incase website and get a replacement. Filled out all the necessary forms and never got a response. Waste of $40.

    Was this useful? Cracked after 3 weeks without dropping

    Flag as inappropriate

  • 1.0 out of 5 stars

    Cracked in 2 months

    • Written by from Sayville

    3 of 4 people found this useful

    Like the poor reviews before me, I got this case in November at the Apple store and it's already cracking in two places. For $30+ I would expect something to at least last a year. I take very good care of the phone and haven't dropped it at all. yet, this is what happens in 2 months??

  • 1.0 out of 5 stars

    Aweful!!!!!!!!!

    • Written by from Newburyport

    6 of 6 people found this useful

    Case broke in the right hand corner in less than a month! Did not even drop it. Looks cool but not worth the price. And, Apple will not give store credit if it breaks.

    Seriously, read the other reviews about how easily it breaks. No joke, avoid!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • 1.0 out of 5 stars

    Nice at first, breaks with minimal usage, terrible support/warranty

    • Written by from Cupertino

    4 of 5 people found this useful

    I loved this case at the beginning. Lightweight, thin, it was everything an iPhone user could've dreamed of. After a month it began to snap off my phone whenever I pulled it out of my pocket. Contacted their support, and no response. Then it cracked at the top near the camera, and began to fray around the edges. Horrible quality.

    Contacted their support again, no response. Finally contacted them on Twitter and they said they would ship a replacement. That was 3 weeks ago, and nothing has come in the mail. I've stuck with Incase for 8 years now and they've had impeccable quality, but this is ridiculous. Goodbye Incase, and good riddance.

    Was this useful? Nice at first, breaks with minimal usage, terrible support/warranty

    Flag as inappropriate

  • 1.0 out of 5 stars

    Terribly fragile

    • Written by from Glen Ellyn

    4 of 4 people found this useful

    I just replaced my second Snap Case yesterday. The first one I had was the perforated version, cracked up top near the "shouders" of the phone. I attributed this breakage to the perforations until the same thing happened to the second one I purchased which did not have the perforations. Returned to the store and they replaced the second broken one with an Incase Hybrid case free of charge.

  • 1.0 out of 5 stars

    Should have listened to all of you good people!

    • Written by from Seattle

    5 of 5 people found this useful

    Great fit, low profile, cool. No complaints at all until it inexplicably cracked in one corner after 2 months of very light use. Once that happened, it was all over - the crack kep expanding as it got snagged on my pocket, so had to toss it. Bought it in an Apple store, but now wish I would have consulted all of these online reviews in advance...

    Was this useful? Should have listened to all of you good people!

    Flag as inappropriate

  • 1.0 out of 5 stars

    Poor Quality

    • Written by from Westminster

    2 of 2 people found this useful

    The edges of the case cracked and broke after only a few months usage.