Customer Reviews and Ratings

2.5 out of 5 stars

Based on 130 reviews

  • 5.0 out of 5 stars

    Great case - no complaints

    • Written by from Katy

    4 of 6 people found this useful

    I recommend it 100%.

    Was this useful? Great case - no complaints

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  • 1.0 out of 5 stars

    Shattered my iPhone

    • Written by from Berwyn

    8 of 25 people found this useful

    This case is pointless. I dropped my iPhone with it on and it fell facedown and now my screen is shattered. Never buying this again.

  • 1.0 out of 5 stars

    worst I had

    • Written by from Acton

    9 of 19 people found this useful

    I bought a snap case for my iphone 4 the coner would crack, but the crack stopped after 2-3mm. After I got iphone4s, the original would not fit (arounf the botton area) so I bought one for the 4S (I liked the slimness and non slip feel of it). but this one crack again at the top corners, the crack kept going untill it reached the openning. THIS IS WITHOUT ANY DROP OR IMPACT.

    APPLE SHOULD NOT EVEN SELL THIS. check internet, u will find cracks reported by many. I bought the second thinking it would be better than my first one, wrong!
    Even if never crack, this thing should sell for $5, but for $34 you get a piece of platic junk!

  • 3.0 out of 5 stars

    Decent product

    • Written by from Hoboken

    14 of 14 people found this useful

    I bought this case in April and now almost 7 months later I'll definitely replace it. First of all it's very cracked even though I never drop my iPhone and I give very good care of it, second there's a lot of mud and dust accumulated in the edges even though I constantly clean it. I thought this would be a great product because Incase is a good brand but it was a total letdown. My next case will be the Speck GemShell, let's hope that one's better! I'd recommend this product if you don't use your iPhone very often but if you use it in a regular basis it's not worth it!

  • 1.0 out of 5 stars

    useless

    • Written by from north hollywood

    15 of 17 people found this useful

    Top corner breaks with no reason and starts falling apart. I want my money back !

  • 5.0 out of 5 stars

    My favorite case

    • Written by from DELRAY BEACH

    11 of 12 people found this useful

    I have been using this case since I got my iPhone 4 on the launch day. This case has never cracked or broke and I have removed it plenty of times in order to clean my phone. Thankfully I rarely drop my phone but this case has actually protected it from two recent substancial falls, both of which landed on asphalt! I love this case so much that I already pre-ordered it for my iPhone 5. I am not sure what the other reviewers have done to their cases causing so much breakage but I am very satisfied.

  • 5.0 out of 5 stars

    Amazing case saves my phone!!!

    • Written by from Denver

    5 of 6 people found this useful

    OK so while I was heading to work in the mall today, I bumped into someone on the ramp in the parking garage walking to the door. My phone fell from the second story to the first and landed in a concrete crack. I was sure my phone would be destroyed. The case was broken and the aluminum casing around the phone is slightly out of place. The screen is amazingly still fine and there are no scratches or cracks. This case deserves 5 stars and im going to buy it again when I trade the phone in

    Was this useful? Amazing case saves my phone!!!

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  • 2.0 out of 5 stars

    Good idea, not too durable

    • Written by from Buenos Aires

    6 of 6 people found this useful

    I was impressed by this case at the beginning, but after 3 months of use, the top border both on the right and left corner were scratched at first, and then broken. This means that now my iphone 4S gets hooked on almost any object.

    Was this useful? Good idea, not too durable

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  • 1.0 out of 5 stars

    Waste of money

    • Written by from Toronto

    7 of 8 people found this useful

    I loved the sleekness of this case. It seemed perfect when I bought it, but after only 3 months the upper corners have cracked and started to fall apart. It still does the job, but it looks pretty awful with little pieces of plastic missing. Don't waste your money.

  • 2.0 out of 5 stars

    Purple, not black

    • Written by from Meredith

    4 of 7 people found this useful

    The case is great, I love it and I love the snap-case concept. Great case... However, there are two colors, black and white. I ordered my case in black, and when I recieved the case it was more purple than black. When I put it on my phone, the apple sign on the back of my iPhone looks purple in the light. So I would say you have an option as white and purple. NOT black and purple. Great case though.

  • 2.0 out of 5 stars

    Thin Case

    • Written by from los gatos

    7 of 8 people found this useful

    The case is a great shape, it barely adds any thickness to the perfectly sized phone. My big issue with the case is durability. There is a very thin piece of plastic near the volume controls that is quite weak. I had to super glue it back once it snapped. Now my case looks a little ratty with the glue. I wish Incase would reenforce the thin segments of plastic or use a higher quality material. I won't be buying this case again.

  • 2.0 out of 5 stars

    Great Look, Will Crack

    • Written by from Cincinnati

    9 of 9 people found this useful

    I am on my second snap case for the iPhone 4 and it has cracked, yet again, at the top. I don't care what anyone says... whatever you do with your iPhone, this case will crack. However, if they could only make it more durable, this case would be the best I have found, because the look and feel of it is second to none.

  • 2.0 out of 5 stars

    Great Design, Poor Durability

    • Written by from walnut creek

    9 of 9 people found this useful

    In my opinion, this is one of the better looking cases for the Iphone 4/4s. The feel is nice and it has just enough lip on the front to protect the screen if you set the phone face down. The only problem I have with this case is that all four corners have developed cracks (and some chips) within 6 months (I have never taken the case off during that time). Considering the price of the case, I was expecting greater durability. If you want a minimalist case and don't mind replacing it every 6 months, this is the case for you.

    Was this useful? Great Design, Poor Durability

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  • 1.0 out of 5 stars

    Defective by design - Cracks at upper corners through normal use

    • Written by from Bloomsbury

    8 of 8 people found this useful

    Love the minimalist form factor and just the right balance of grip and slip with the external texture. However, I've never dropped the phone and have just noticed the well documented cracks on the upper corners of the case. I would have to say it is defective by design, most abuse it has seen is sliding in and out of my pants pocket...

    Was this useful? Defective by design - Cracks at upper corners through normal use

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  • 1.0 out of 5 stars

    Breaks at the corners

    • Written by from Uniondale

    6 of 7 people found this useful

    Tried 2 times and both times the same problem: the corners break.
    I do not recommend this case.

  • 2.0 out of 5 stars

    Nice while it lasted... Sorta.

    • Written by from Bristol

    4 of 4 people found this useful

    After my friend constantly recommended the incase I decided to drop the $35 the same day I bought my phone. It is very sleek. Feels great. Light. Makes sliding the phone into your pocket much easier and protects against scratches.
    Well, a few months after owning the case I noticed small cracks on the corner. That didn't bother me... Until more appeared. All corners were now cracked. Wait. Now the camera lense area of the case now has a crack and the volume control section is so cracked it is almost to the point of breaking apart. I contacted incase and got a replacement case. No problem. That has been a few months ago and it is repeating all over again. I can't believe this case costs $35 for how short-lived it is. Needless to say my friend who recommended this case is now using a different case and as will I very soon.

    Was this useful? Nice while it lasted... Sorta.

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  • 1.0 out of 5 stars

    Plastic Cracks and Breaks - DONT BUY

    • Written by from Brooklyn

    12 of 12 people found this useful

    I used to be a loyal purchaser of incase cases.. However this is ridiculous. I spent 35 dollars on this piece of plastic case and the plastic is useless. Mine cracked and broke at the corner. I know of 3 other people with this same case that had the same issue. There are tons of reviews that mention this. This is a defective product and we should all be refunded.

    Was this useful? Plastic Cracks and Breaks - DONT BUY

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  • 2.0 out of 5 stars

    Nice Design, Poor Manufacturing

    • Written by from NAPERVILLE

    6 of 6 people found this useful

    I purchased this case in November of 2011. It was exactly the type of minimalist case I was looking for. All was well until, upon further inspection last month, I noticed two cracks in the radii of the upper corners of the case. Very strange, as the phone always resides in the case and has never, ever been abused. It would appear that the corner case tolerances are too tight, and when the phone is inserted, the stress over time is enough to crack the case in these locations.

    I contacted Incase and just received my replacement. However, I have asked them twice, by email, if this replacement case incorporates any design refinements since the purchase of my original Snap Case. They have not responded to my requests.

    Was this useful? Nice Design, Poor Manufacturing

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  • 1.0 out of 5 stars

    A better experience through good design. Really?

    • Written by from EMERYVILLE

    6 of 6 people found this useful

    I have had multiple issues with my Snap Case. It is a defective design. It cracks at the corners every time, especially on the camera side. I know multiple people who have experienced the same issue. There are many reviews with the same complaint. However, according to a certain representative the design team has not deemed it defective so it must not be the correct case for the customer. Despite the fact, my use has been pretty light. I guess it was not designed to go in and out of the front pockets of jeans.

    Was this useful? A better experience through good design. Really?

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  • 3.0 out of 5 stars

    Not what it should be

    • Written by from Boulder

    4 of 4 people found this useful

    I have the translucent clear case. Nice rubberized feel, still slips easily into a bag or pocket. It fits the phone well and provides fairly adequate protection on the top and bottom, while the lip of the front extends out from the phone's face just slightly. The problem, as others have found, is that the corners absolutely will crack, especially around the camera lens. I have never dropped the phone and am very careful with it-- have only taken the case off once. Still cracked after two months. Also, the clear translucent case will discolor to a slightly reddish tint. Clean hands, no self tanner, still discolored! Not worth $35.00. It should be perfect at that price.