Customer Reviews and Ratings

4.0 out of 5 stars

Based on 179 reviews

  • 1.0 out of 5 stars

    A Nightmare

    • Written by from Conyers

    17 of 28 people found this useful

    Not a novice with setting up audio and computers. Have A+ certification on Operating systems and Hardware.......I say this because....During setup, had numerous errors and problems....sometimes worked, other-times didn't...Called B&W....they gave me completely different instructions to setup different than instructions with unit..Finally unit stopped working and B&W told me to return because it seemed a defective unit......LOTS of other websites where people are having same issues....I spent 6-7 hours a day for 3 days before giving up.
    I must say B&W speakers are some(if not) of the best you can buy anywhere...totally top of the line....but the Zepp air is a product that shouldnt be at market....buyer beware

  • 5.0 out of 5 stars

    Top notch all the way.

    • Written by from Bethlehem

    7 of 8 people found this useful

    I plugged in the Ethernet, my router assigned an IP, and I did zero config. Works great.

    AirPlay is working flawlessly. I streamed audio from Real Race HD, sounded like I was at Indy.

    Listened to The Beatles, Led Zepplin, MIchael Jackson, Sting and the Police... Simply amazing reproduction.

    I ran optical audio out from my TV to the 3.5mm optical aux in on the ZA, watching the Flyers and can hear every hit, crashing into the boards, AND the puck when it hits the pipes. Beautiful sound.

  • 1.0 out of 5 stars

    Wireless and firmware issues with Zeppelin Air

    • Written by from VALLEY COTTAGE

    25 of 44 people found this useful

    From the get-go, unable to connect wirelessly to my router using any of the three methods provided in the online manual (but not the one it came packaged with), or to install the firmware update (getting "no device present" in Windows 7 32-bit). The progress before failure using each connection method varies by attempt. Googled it to find that these are problems experienced by other users too, given which you'd expect the website and the instruction manual to have something a tad more enlightening to say than "check your password" or "reconnect power and try again". E-mailed B&W's support, who mailed back promising a 3-day response. Not promising.

    Was this useful? Wireless and firmware issues with Zeppelin Air

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  • 5.0 out of 5 stars

    Great Speaker!

    • Written by from Cedar Grove

    7 of 8 people found this useful

    I bought this not knowing if I would like it. But once I installed it, it was the best thing ever. I can play my songs using my iphone, ipad and ipod over wifi and control the volume on it too! The sound is great! I would surely recommend this!

  • 5.0 out of 5 stars

    fantastic sound quality

    • Written by from Lawrenceville

    7 of 8 people found this useful

    I bought this product because i love to play music and do other things with my Iphone at the same time. I was very excited to hear about AirPlay and try it. I read the reviews and all the people that said they had many problems seting it up. My advise for these items is to READ THE Manuals before you touch anything. The set up took almost no time at all. The quality of the sound from the system is fantastic. Its as good as the Bose system I use in the same room. I also love the stylish look of the system. The only down side that i have found is that the remote controll does not work very well with the Ipod on my phone when the phone is not docked to the system the volume does not increase smoothly and sometimes goes down instead of up. This only happens with Ipod and not other music applications like Pandora. I would highly recomend this system to amyone that loves great sound, the airplay ability ( that's the main reason why i got this speaker) and stylish looks.

  • 3.0 out of 5 stars

    B&W needs to update the firmware!

    • Written by from New York

    10 of 14 people found this useful

    The sound is astonishingly good. This is a relatively small product that feels like a huge sound system. The design is gorgeous, sleek but solid (the black back looks so much better than the previous chrome one.) However, the wireless setup was working fine until I updated the firmware. After that it became extremely frustrating to open the setup webpage, many times it would just not open for more than 30 minutes. And even after setting it up all correctly with my home network, the Zeppelin often doesn't show up on my iTunes. I really hope they can fix this issues with a firmware update because this product has the potential to be my ideal sound system.

    Was this useful? B&W needs to update the firmware!

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  • 5.0 out of 5 stars

    Nice alterative to a sound bar

    • Written by from Dallas

    6 of 6 people found this useful

    I've enjoyed high quality audio for a while in both multii-channel and stereo formats. I like the everything about a multi-channel setup except for the fact that it begins to take over the room it is setup in. I became tired of the cables, stands, subwoofer, can't put this furniture here, etc...etc..
    I decided to move to a simple, one piece solution, and the Zeppelin Air fit the bill. After looking into some different sound bar options I decided that I didn't care for something that pretends to produce multi-channel audio. I just wanted something that sounded nice and clear, but still could produce clean bass without a separate subwoofer. Well the Zeppelin Air also does that, and it looks fantastic as well. The Zeppelin has just the right inputs for my needs, I use the USB for my computer and the optical input for my Xbox 360. I'm happy and now my living room is much more comfortable to be in.

    Was this useful? Nice alterative to a sound bar

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  • 4.0 out of 5 stars

    Simply excellent!

    • Written by from Burien

    6 of 6 people found this useful

    I have had it for a couple of days. Initially when I set it up, I was quite disappointed with the quality of the sound. I started playing with positioning of the speaker; I tried elevating it, turning it, putting it a little distance from a wall, then back...and yes I found the sweet spot. As with any speaker, positioning of one makes a big difference.

    I have been waiting for the "air" to come out for a couple of reasons; one - new set of speakers, each supported by an individual amp (which makes a huge difference when you crank it up, creating almost no distortion), two - capability of listening to my music from an iPhone without docking - which is very handy when you change stations that run off of apps, otherwise you would have to get up to do so.

    Overall, this is an excellent speaker set. I am considering getting another one for a my bedroom after I test it for a few weeks.

  • 4.0 out of 5 stars

    Great Product

    • Written by from Waltham

    6 of 7 people found this useful

    One of the best speakers I have ever had. In addition to all of its positive feedbacks, I wanted to add that it has some minor issues such as WI-FI. It is pretty hard to set your device up in order to use it wirelessly.

  • 3.0 out of 5 stars

    Speaker quality awesome but airplay setup a headache

    • Written by from Tel Aviv Yaffo

    9 of 13 people found this useful

    It took me more than two hours to finally succeed to turn the device light into purple so that I could setup the airplay feature. The sound is truly extraordinary but I just hope not to have to reset the wireless connection all over again...

    Was this useful? Speaker quality awesome but airplay setup a headache

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  • 2.0 out of 5 stars

    Wireless is difficult

    • Written by from Oakland

    16 of 27 people found this useful

    The sound is fine when it works. The wireless feature part no longer works because it needs the famous firmware upgrade. I have been hearing about firmware upgrades since the dawn of the computer age. It usually means the gadget doesn't work right. It was fine when I first set it up but after moving and trying to connect to a new network, it is impossible. Overpriced.

  • 5.0 out of 5 stars

    Zeppelin Air

    • Written by from Delaware

    10 of 15 people found this useful

    I have had my Zeppelin for 6 months. I truly believe that there are now many great sound systems in the Zeppelin category. However, this system is just a step ahead. No one can argue with the sound of any B&W speaker. True audiophile sound and absolutely beautiful design. Check it out, well worth it!

  • 2.0 out of 5 stars

    Amazing sound and a huge hassle

    • Written by from Colorado Springs

    11 of 17 people found this useful

    I want to love this thing so much. It sounds and looks amazing. But I've wasted hours on setup. Airplay didn't work at all out of the box. I've flashed and re-flashed the firmware and had to configure the wifi multiple times. B & W tries to make it easy, but it's not. I don't understand why the iOS app has to run over wifi instead of using the dock connector for configuration. Anyway, if you're ok with the wasted time, go for it.

    Was this useful? Amazing sound and a huge hassle

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  • 5.0 out of 5 stars

    Simply Awesome!!!

    • Written by from marysville

    8 of 11 people found this useful

    This is by far the best iPod speaker on the market. We picked up ours at a local Magnolia HiFi store and ended up using it as a sound bar for the tv as well as a wireless speaker system from our iMac. It's pricey but nothing else like it even comes close to the amazing sound this thing produces.

  • 1.0 out of 5 stars

    DO NOT BUY THIS DEFECTIVE PRODUCT!!!

    • Written by from New Orleans

    27 of 49 people found this useful

    Long story short, sound great, but Airplay is so broken that if the unit goes to sleep you'll have to reset the device and reinstall all the airplay setting.

    This happens every stinking day, and the manufacturer is so dishonest they refuse to even acknowledge the problem.

    I want my money back

    Was this useful? DO NOT BUY THIS DEFECTIVE PRODUCT!!!

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  • 4.0 out of 5 stars

    Use iOS route!

    • Written by from WARRINGTON

    9 of 13 people found this useful

    Had it delivered yesterday. By the end of the day yesterday wanted to throw it out of the window. Followed set up advice to the letter and got nowhere. Had to do complete restore this morning and tried again. No luck. Factory restor again - the finally decided to use iPhone iOS route to set up. Worked first time and now listening to the satisfying deep, crisp boom of my tunes. Worth the trouble I think.
    Go for it!

  • 1.0 out of 5 stars

    Wireless disconnecting!

    • Written by from Derby

    13 of 21 people found this useful

    Terrible connection issues! The unit sounds great but if you prefer to connect via the home network then forget it, this thing is rubbish!. I cant find a fix anywhere for it so it's going back. This thing costs £500.00 here in the UK. I think I'll go for the Bose instead. Hugely disappointed with the wireless facility :-(

  • 3.0 out of 5 stars

    Updated Review

    • Written by from Olds mar

    9 of 13 people found this useful

    I cannot do an "update " or further review from same account but I wrote the " Useless and Being Returned " review below on Dec 23. I feel obliged to update review, as I have now been able to get the Zeppelin working. The set up as per the instructions did not work ( nor the alternatives from the B & W website ) and I had given up when I wrote the review , but finally I was able, almost by accident, to get a " work around " using "the Network and Sharing Center" function in Windows 7 without the Zeppelin set up page ( via provided IP address) ever appearing. No matter how many times I tried, the IP address was not recognised by any PC or Mac I used. Also, it will still not work with my iPod classic ( 4th generation) docked, as the iPod will not recognise the Zeppelin. They need to do something about this because as advertised it is meant to work with an iPod classic . However, with an iPod Touch 4thGen, connecting through AirPlay and also streaming direct, from iTunes on my PC , again via AirPlay, it is a great device. The wireless operation is fantastic, assuming you can get it working. As for sound quality, I also own a Bose SoundDock in the UK and the Zeppelin is at least as good as the Bose ( although I have not tried the new SoundDock 10 wireless via Bluetooth for true comparison of Bluetooth wireless v AirPlay wireless). I would say the sound quality is therefore good but I would not go beyond that because it is expensive for what it is, sound wise, and as others have said there is some distortion at high volume I see that some have disliked the shape and look. I actually like it and it looks particularly good in any room, with furniture tailored to a modern, minimalist look.

  • 1.0 out of 5 stars

    Completely Frustrated and Dissapointed

    • Written by from Surrey

    14 of 23 people found this useful

    This unit did not work out of the box after setting up the air play on a wirelessG router with 128bit encryption. Furthermore hooking up an iphone4s to unit plays for a couple of minutes and then turns off. The red light flashes, unit has to be unplugged and powered up again.

    This is no better than an expensive and ugly recharger. The sound, when it can be heard is awesome for mp3 player. All details are clear and balanced bass is deep. I put in a support request to B&W and hope to get some help because the web site support does not say enough. Furthermore the video is so lame. I'm from a computer engineering background and should be able to get through all the manuals to setup unit easily but this unit just doesn't work well. It is a dissapointment.

    Was this useful? Completely Frustrated and Dissapointed

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  • 5.0 out of 5 stars

    Awesome Product

    • Written by from Vero Beach

    6 of 7 people found this useful

    I have owned an old pair of B&W DM14 speakers and this is just as good