• 5.0 out of 5 stars


    • Written by



    5 of 5 people found this useful

  • 1.0 out of 5 stars

    Good speakers, but doesn't work with iPhone 4S AirPlay!

    • Written by

    The Zeppelin is an excellent speaker set, but it doesn't work with iPhone 4s via AirPlay (check the support forums). Most unfortunately there is no statement from B&W and they do not show any reaction on emails to their support. Very disappointing service for a product in this price range!

    18 of 26 people found this useful

  • 1.0 out of 5 stars

    Keeps logging off my network

    • Written by from North Wales

    The unit sounds amazing, when it works.
    Keeps dropping airplay very frequently. Have a timecapsule wireless router. never have an issue with it, have AppleTV, 2 MBpros and a 2011 Mini. Not once have i had a network drop.

    Only way to fix the Zepp is to power cycle the device. I am going to return and try a new unit, maybe i pick dup a lemon. Did the newest firmware update, issue still persists.

    B&W needs to address this issue, this is unacceptable.

    13 of 17 people found this useful

  • 1.0 out of 5 stars

    Wireless disconnecting!

    • Written by from Derby

    Terrible connection issues! The unit sounds great but if you prefer to connect via the home network then forget it, this thing is rubbish!. I cant find a fix anywhere for it so it's going back. This thing costs £500.00 here in the UK. I think I'll go for the Bose instead. Hugely disappointed with the wireless facility :-(

    14 of 23 people found this useful

  • 3.0 out of 5 stars

    Updated Review

    • Written by from Olds mar

    I cannot do an "update " or further review from same account but I wrote the " Useless and Being Returned " review below on Dec 23. I feel obliged to update review, as I have now been able to get the Zeppelin working. The set up as per the instructions did not work ( nor the alternatives from the B & W website ) and I had given up when I wrote the review , but finally I was able, almost by accident, to get a " work around " using "the Network and Sharing Center" function in Windows 7 without the Zeppelin set up page ( via provided IP address) ever appearing. No matter how many times I tried, the IP address was not recognised by any PC or Mac I used. Also, it will still not work with my iPod classic ( 4th generation) docked, as the iPod will not recognise the Zeppelin. They need to do something about this because as advertised it is meant to work with an iPod classic . However, with an iPod Touch 4thGen, connecting through AirPlay and also streaming direct, from iTunes on my PC , again via AirPlay, it is a great device. The wireless operation is fantastic, assuming you can get it working. As for sound quality, I also own a Bose SoundDock in the UK and the Zeppelin is at least as good as the Bose ( although I have not tried the new SoundDock 10 wireless via Bluetooth for true comparison of Bluetooth wireless v AirPlay wireless). I would say the sound quality is therefore good but I would not go beyond that because it is expensive for what it is, sound wise, and as others have said there is some distortion at high volume I see that some have disliked the shape and look. I actually like it and it looks particularly good in any room, with furniture tailored to a modern, minimalist look.

    9 of 13 people found this useful

  • 5.0 out of 5 stars

    Easy, "even a caveman can do it"

    • Written by from Elgin

    Great sound, easy to setup just read the instructions included. Don't understand all the complaints going on about "can't connect to network" blah blah.

    Unboxed and connected to my wifi in 15 mins. Even though it is not officially supported I can even charge the iPad on this thing. B&W made an exceptional product.

    The audio has enough bass without too much "boom" or exaggerated. The Zep. Air can fill a small-medium room with adequate level. Distortion was not experienced at high volume.

    It's pricey but worth the cost of admission IMO.

    5 of 7 people found this useful

  • 5.0 out of 5 stars

    Best Dock Available

    • Written by from London

    The sound just fills the room and you. Setup with was fairly straight forward. There is also a video on the B&W website that walks you through the process. I've only listened tp MP3 files from my iphone so far but can't wait to try out using the ALAC format which is supposed to really open up the sound.

    I listened to this as well as the Bose sound dock and this is far superior!

    5 of 6 people found this useful

  • 5.0 out of 5 stars

    Phenomenal sound quality!

    • Written by from Liverpool

    I noticed that people are having problems with AirPlay. Guys, please, invest in a high quality router and modem and forget about all the woes of disconnections before blaming Bowers & Wilkins. For me, Netgear wireless devices is the solution.

    5 of 6 people found this useful

  • 5.0 out of 5 stars

    Best Docking Air-Play Device that I have seen!

    • Written by from Carmel

    Just a little glitch when setting up to my network. Just make sure that you connect directly to your PC/Mac and not your router/hub. Also dont use Explorer 9. Once I got past these issues, it connected right away!

    5 of 6 people found this useful

  • 4.0 out of 5 stars

    Amazing speakers, but AirPlay doesn't work

    • Written by from New York

    The speakers sound amazing. (Note that it will take a few hours/days for them to burn in, however, so they don't sound amazing out of the box. But soon, they will.)

    BUT, the AirPlay is useless (even with the latest firmware installed).

    When I turn the speakers on, AirPlay works. But it permanently disconnects usually within an hour or two, meaning I've got to power the speakers off and on to re-enable it. This is just terrible engineering -- I mean, if the speaker realizes it's lost the Wi-Fi connection, then it should try reconnecting on its own afterwards! Really just unforgiveable.

    But also, quite often the AirPlay just stops working from one song to another. The connection isn't lost, because I can reselect the speaker as output, and the AirPlay works again. So I have no idea what's going on there.

    I could forgive short gaps in AirPlay, because I understand there might be WiFi interference. But the fact that it just dies all the time, and I can rarely get it to play more than 2 or 3 songs in a row, makes it completely useless.

    Hopefully B&W fixes these in future firmware updates, but I doubt it, since I figure they would have been fixed already, since it seems like everyone on the Internet is complaining about the same thing.

    9 of 10 people found this useful

  • 1.0 out of 5 stars

    Quality comes in 3 parts

    • Written by from BOWEN

    Out of the box Product, Long Term Satisfaction, Support if it isn't right.

    This product has great sound quality..no doubt...
    The volume goes up crazy loud on its own...
    In times of high humidity it shocks us...no it is not static...it is a consistent electrical shock
    I have sent back twice to be repaired (almost the cost of a new unit)..
    We are not happy with this unit...if that is not already apparent..

    5 of 10 people found this useful

  • 2.0 out of 5 stars

    Great speakers. AirPlay a dud.

    • Written by from SAN FRANCISCO

    Solid, great sounding speakers, but AirPlay was a key selling point.

    I bought my partner the ZA for Christmas from the Online Store. After spending three hours on Christmas Day trying to get it to AirPlay properly I have come to the conclusion that the WiFi or AirPlay module is faulty. I had to update the firmware to 1.1.3 twice. After the first firmware update, the unit went into some kind of torpor and wouldn’t even respond to a hard reset.

    I found that a LOT of customers have the same problem, but most end up returning it at this point. It was by PURE CHANCE that I ran across a forum post that pointed me to where to download the software to restore the firmware to 1.0.0.

    Incidentally, B&W don’t include a USB cable, so unless you have one handy, you can’t update the firmware.

    But EVEN AFTER finally successfully updating to 1.1.3, the ZA now connects to my wifi network fine, but will only AirPlay for half a minute. I set my WiFi router to issue a dedicated IP to the ZA’s MAC address and used an IP scanner to watch. When the ZA stops streaming, it disappears from all my iDevices’ AirPlay lists, and also the IP scans fail to detect it. So I’m quite sure that the WiFi/AirPlay module is kaput.

    Apple was very accommodating when I called to arrange for a replacement, but ultimately, I wasted a lot of my time trying to get it to work and have to waste more time and effort lugging it to FedEx and waiting another 7-10 days for a replacement unit that was supposed to be a CHRISTMAS GIFT for someone special.

    This product isn’t cheap. Is it wrong to expect better QC than this?

    8 of 10 people found this useful

  • 1.0 out of 5 stars


    • Written by from Cambridge

    I bought mine from the Apple store in Cambridgeside Galleria Mall in Boston. I brought it home, couldn't set it up. Took it back, it took a salesman TWO HOURS to set it up. I took it home. It didn't work. I gave up. In November I went back to the store, after an hour TWO salesmen were able to set it up. Brought it home and after some difficulties set it up. Played fine for a month and then inexplicably disconnected itself, it has been a weak and I and a friend have not been able to set it up. Can't get intothe Zeppelin site to verify -and worse, sound isn't even that great. Get a Bose, I've had two for years and they work every time, this is expensive rubbish.

    24 of 59 people found this useful

  • 1.0 out of 5 stars

    Useless and Being Returned

    • Written by from OLDSMAR

    Words cannot but fail to describe how disappointed I am.I bought this at the Apple store in Tampa yesterday. It simply will not communicate with nor work with my PC as the set up page cannot be found when typed in as specified in instructions. Also, it will not work with my iPod through the dock connector either. The iPod displays a message that the accessory ( the Zeppelin ) is not supported by the iPod and that is despite the fact that the iPod is listed as being able to be played through the dock connector on all the literature . Oh! and there is no technical support available either, so only option is to return . I would give it zero stars as that is what it deserves.

    18 of 40 people found this useful

  • 5.0 out of 5 stars

    just awesome

    • Written by from Bangalore

    This by one of the best speakers i have heard to the sound is crisp with right amount of bass and treble.Also the overall design and the airplay feature is just so amazing i have airport extreme and there is no problem of cuts of sound or any delay.If you want to get the best speakers with airplay feature go for them.

    17 of 20 people found this useful

  • 3.0 out of 5 stars

    Not Worth The Cost

    • Written by from Thousand Oaks

    Not impressed with the space age design.
    If you play this at at a low setting, the sound is very good.
    To play this a little louder in order to fill a large room, there is way too much static and distortion.
    Airplay cuts in and out.
    The Bose SoundDock 10 will fill a room, no static noise. I prefer the Bose sound. Audiophiles are way too consumed with knocking Bose, but I am here to tell you that this B&W is very expensive and just doesn't compare to the Bose sound dock.
    Now, if you want a big speaker surround system for playing music from a quality A/V speaker rather than music from an iPod compressed music source - look at B&W and other high end brands. For iPod docking - Bose has the best sound if you are planning to spend $500+

    17 of 30 people found this useful

  • 5.0 out of 5 stars

    Best of Britain

    • Written by from Mountain View

    Bowers and Wilkins' Zeppelin Air produces superb audio (using 24-bit/96kHz DAC technology), is stylish and well constructed using quality materials. The Airplay feature supports audio streaming from iTunes (and other AirPlay enabled apps.) using iPod/iPhone/iPad via Wi-Fi (setup for Wi-Fi is easy). - For TV (in general, and to include Apple TV), the Zeppelin Air should be wire connected using Analog or Digital links from TV audio out to Zeppelin AUX in. - If rear-facing flow ports are positioned close to a wall, overly strong bass can be reduced via settings on a docked iPod/iPhone. - While the user-manual must be downloaded and generally is not overly clear, the Zeppelin Air marks an improvement on an already class-leading British product. :-)   

    13 of 15 people found this useful

  • 2.0 out of 5 stars

    Looks nice but continues to drop the network

    • Written by from Calgary

    I bought this unit for Black Friday and had it set up all week. Not once in the whole time did AirPlay work for a whole song.

    I first set it up with the default Firmware and followed the instructions. I had my network hidden and used WPA2 Wireless Security. The B&W would could not find my network. I un hid my network and the B&W finally found it. Once the Zepplin was all set up I tried using it via Airplay. The music would play for about 5 seconds and then the Airplay would drop and I would have to restart the Zepplin to find it again on Airplay. I tried with my MBP, iPhone 4S and iPad2 all with the same results. So, I updated the Firmware to 1.3.3. With the update I could 'almost' make it through a song before it was dropped. I repeated this several times in several rooms across my house. No Joy.

    The sound is great when it is playing and it looks great but alas I bought it for the iPlay functionality not the looks. I am returning this unit as completely unhappy with it.

    Note: I currently stream my music to Living Room via Airplay and AppleTV and office using Airport Extreme and an Amp. With excellent results. I wanted a portable unit to move to other rooms and the deck.

    I will keep looking for a decent unit.

    11 of 15 people found this useful

  • 1.0 out of 5 stars

    Serious Networking Issues. Not AirPlay related

    • Written by from KENMORE

    Love the sound of this thing but the networking stack they implemented stinks.
    The device is constantly dropping off of my wireless network even though the indicator light remains solid purple which means it's connected and in AirPlay mode. Check of wireless clients through Airport Utility shows that sure enough the Zeppelin is not connected to the wireless network. I have had this happen during the middle of playback, like others. But I have also had this happen after pressing the standby button on the unit to wake it up with zero AirPlay connection attempts. The only way to correct this is to power cycle the unit. Really? And yes the firmware is at the latest version. And I'm still waiting to hear back from B&W's tech support.

    Honestly I'm ready to just dump this thing and go with an Airport Express and speakers. My sister's family has had zero issues with this setup.

    If you are seriously considering dropping this much cash, I would think twice.

    21 of 28 people found this useful

  • 4.0 out of 5 stars

    Great build

    • Written by from Port Coquitlam

    I just bought this from apple store Dec 5 2011. The cabinet and look is perfect for a small room. I use it for airplay through my iphone + use it as tv speakers for a small room via Optical mini cable. I wanted to use it for Airplay of my PC iTunes but there are problems with airplay through firewall that I cannot seem to figure out - This is a big drawback because i don't put all my music onto my iphone and want access to those songs.
    The sound is decent and room filling for a small bedroom or small office. Don't expect pinpoint soundstage because stereo separation is limited. Clarity of treble is good.
    I like the options for connections - optical, airplay, ipod dock. There was ethernet but I wasn't able to get that to work as "airplay".
    The biggest CON is the setup. Although listed by some as easy, there are too many issues. I found support was good but only if you can speak to someone...they try to get everyone to use their website and email support - not happy with that after I spent 1 long night fiddling with airplay. The problem turned out to be IE 9 has a bug when submitting to the device during setup. Wish they listed that problem on their site. It was easily solved by using Chrome browser instead.

    8 of 9 people found this useful