• 3.0 out of 5 stars

    Great sound, but awful reliability.

    • Written by from Alpharetta

    I think the zeppelin has great sound quality with a warm mid range, great tweeters, and a hefty bass. The only downside is the Air Play. No matter what I do I can't seem to get Air Play to work properly. Every time I go through the steps to set it up, the purple light keeps blinking and won't turn solid. I have even gone back to the store to swap it out for a new one, it doest work either. Maybe my Wifi isn't strong enough. I don't know, I have heard mixed reviews on the set up part about the speakers. My advice is to make sure the Air Play works before you decide to keep it.

    1 of 1 people found this useful

  • 3.0 out of 5 stars

    Very good sound; some limitations

    • Written by from Everett

    This is an excellent product. With proper setup and placement, it will impress. But...

    - don't put it close against a wall, because the rear-ported speakers will show some severe bass distortion
    - don't assume that your old Mac is fully compatible. No streaming from iTunes on your 2010 Mac running OS X 10.6 Snow Leopard, for example.
    - Airplay setup is not quite as seamless as this Apple user has come to expect. no word on compatibility with future wireless standard compatibility, either
    - Since Apple has switched away from the old 30-pin dock connector, your new Lightning-connector iPhone or iPod won't dock. Since one is forced to use a cable adapter with their new Apple gadget, it would be nice if the adapter matched in color, or better yet, if it was easy to remove the dock arm and plug in the back without an electrical degree or without resorting to the analogue inputs.
    - we are afraid to use an iPad on this dock. let's face it, even though this dock arm is stout, the Apple connector simply doesn't offer the mechanical robustness i want to see. You will end up using the iPad wirelessly, which then leaves you to look at an empty dock sticking out of what is otherwise a very sleek design.
    - This is a premium speaker, designed by some of the world's best acoustic engineers. What a letdown to see that this expensive little unit is made in China. B&W, please either pass on the savings to your customer or update the Zeppelin to eliminate the many little issues that keep it from being a great value (yes, we understand that many issues are Apple's fault - i.e., changing dock connector, inconsistent dock connector placement, etc).

    3 of 5 people found this useful

  • 3.0 out of 5 stars

    so much bass

    • Written by from Charleston

    all in all, the sound quality is good; but good sound quality does not necessarily mean boosting the bass. that thumping in your ears, when you turn the sound a bit higher could have been engineered better. the surround quality of it takes you into the atmosphere of whatever you are watching. nice shape and cool design.

    4 of 9 people found this useful

  • 3.0 out of 5 stars

    Great speaker, shame it doesn't work seamlessly with AirPlay

    • Written by from WANTAGE

    There is no question the Zepplin is a great speaker, when it works. The problem is that inspire of the all the blurb from B&W and from Apple, this device does not always work with AirPlay. Anyone thinking of buying this product for wireless streaming just google "problems with zepplin and AirPlay" and see the results. It is a surprise to me that either of these two organisations havnt sorted this out by now.

    4 of 6 people found this useful

  • 3.0 out of 5 stars

    Speaker quality awesome but airplay setup a headache

    • Written by from Tel Aviv Yaffo

    It took me more than two hours to finally succeed to turn the device light into purple so that I could setup the airplay feature. The sound is truly extraordinary but I just hope not to have to reset the wireless connection all over again...

    11 of 15 people found this useful

  • 3.0 out of 5 stars

    Great sound but...

    • Written by from Saskatoon

    The unit has amazing sound but they seem to be having some technical problems with them. Mine needed repair during the warranty but it still cost me shipping charges to their Quebec repair centre and the hassle of dealing with an expensive docking unit that failed within six months of purchasing it.

    After doing some research I found that several people appear to have had similar problems.

    B & W took care of the problem without question, but there was still the hassle of shipping and receiving a large docking unit (that I didn't expect to have any problems with).

    If you want great sound and don't mind dealing with problems I'd recommend this unit. If they have an upgrade that fixes this problem the unit deserves five stars.

    14 of 17 people found this useful

  • 3.0 out of 5 stars

    Couldn't use it out of the box

    • Written by from New York

    So I purchased this because I know it's the best of the best - and it sounds great in the Apple Store. However, I lugged it home only to find out that it would not produce any sound. I was baffled. I called B&W support and they told me I'm one of the rare instances where the voltage in my house is just above 120V and the unit will not operate. So, I had to spend another $50 on a voltage regulator to plug it into. A little annoyed.

    17 of 27 people found this useful

  • 3.0 out of 5 stars

    Questionable reliability

    • Written by from Provo

    I bought three Zeppelin Airs (as employee gifts) about 4 months ago. One of them has already died. I contacted Bowers & Wilkins and was told that I need to ship the unit back to them at my cost. These devices are very large & heavy, so shipping's not going to be cheap. Maybe I'm just used to the stellar shipping/return policies of Amazon, but when you buy a "luxury" brand like Bowers & Wilkins, I would expect a little bit better customer service. And the fact that 1/3 of our Zeppelins has already failed doesn't speak well as to their reliability.

    42 of 49 people found this useful

  • 3.0 out of 5 stars

    Comparison between B&W DM110 and Zeppelin Air for home office

    • Written by from Stow

    I compared my B&W DM110, which are ~30years old. They were entry level back then and are found used today very cheaply. I run them with an Airport Express and I stream all my music.

    The Zeppelin Air is a $600 IPod dock, which is excellent because it is portable. If you're going for sound quality alone though, this isn't as good as dedicated speakers. The bass is stronger, which I didn't really prefer. The spacial imaging is quite good, but the sense of space is quite narrow.

    Setup on IOS was great. I updated the firmware with a USB (not supplied btw) and that was also effortless. Since I already own B&W I thought I'd test out. But I'll be returning them. Too expensive for no improved quality over my dedicated loudspeakers.

    17 of 25 people found this useful

  • 3.0 out of 5 stars

    iphone 4s cutting out

    • Written by from Wanaka

    Works great on airplay for all other devices in the house, but not the wife's iphone 4S - it connects for a couple of minutes then loses the signal and jams up the Airplay on the Zeppelin, so have to restart before connecting to another device. Have tried restores etc on the iphone 4s and no success. Even tried downloading the Firmware update for Mac from Zeppelin site, but got an error trying to open it!

    Not ideal, they need to sort issue so compatible with iphone 4GS

    15 of 16 people found this useful

  • 3.0 out of 5 stars

    Updated Review

    • Written by from Olds mar

    I cannot do an "update " or further review from same account but I wrote the " Useless and Being Returned " review below on Dec 23. I feel obliged to update review, as I have now been able to get the Zeppelin working. The set up as per the instructions did not work ( nor the alternatives from the B & W website ) and I had given up when I wrote the review , but finally I was able, almost by accident, to get a " work around " using "the Network and Sharing Center" function in Windows 7 without the Zeppelin set up page ( via provided IP address) ever appearing. No matter how many times I tried, the IP address was not recognised by any PC or Mac I used. Also, it will still not work with my iPod classic ( 4th generation) docked, as the iPod will not recognise the Zeppelin. They need to do something about this because as advertised it is meant to work with an iPod classic . However, with an iPod Touch 4thGen, connecting through AirPlay and also streaming direct, from iTunes on my PC , again via AirPlay, it is a great device. The wireless operation is fantastic, assuming you can get it working. As for sound quality, I also own a Bose SoundDock in the UK and the Zeppelin is at least as good as the Bose ( although I have not tried the new SoundDock 10 wireless via Bluetooth for true comparison of Bluetooth wireless v AirPlay wireless). I would say the sound quality is therefore good but I would not go beyond that because it is expensive for what it is, sound wise, and as others have said there is some distortion at high volume I see that some have disliked the shape and look. I actually like it and it looks particularly good in any room, with furniture tailored to a modern, minimalist look.

    9 of 13 people found this useful

  • 3.0 out of 5 stars

    Not Worth The Cost

    • Written by from Thousand Oaks

    Not impressed with the space age design.
    If you play this at at a low setting, the sound is very good.
    To play this a little louder in order to fill a large room, there is way too much static and distortion.
    Airplay cuts in and out.
    The Bose SoundDock 10 will fill a room, no static noise. I prefer the Bose sound. Audiophiles are way too consumed with knocking Bose, but I am here to tell you that this B&W is very expensive and just doesn't compare to the Bose sound dock.
    Now, if you want a big speaker surround system for playing music from a quality A/V speaker rather than music from an iPod compressed music source - look at B&W and other high end brands. For iPod docking - Bose has the best sound if you are planning to spend $500+

    17 of 30 people found this useful

  • 3.0 out of 5 stars

    airplay with iphone 4s is spotty at best

    • Written by from Chicago

    i love the way these speakers sound. they truly give you a new perspective to how your music sounds, even better than you thought! my problem lies with the airplay and it doesn't work. while other reviews have said it drops after 30 seconds, i've had luck where it doesn't drop for 30 minutes or less. it's extremely frustrating to pay $650 for something that should work. apple shouldn't sponsor 3rd parties if they don't work with upgrades...or apple should work with third parties about how their upgrades change things. this is my second set of speakers and my phone still doesn't dock to play music. have to play by airplay and that doesn't work either. iphone 4s and itunes 10 have created a series of problems for this technology. i've worked with b&w on this but their fixes don't solve the problem either. if you are considering, possibly wait for the airplay bugs to be fixed.

    19 of 23 people found this useful

  • 3.0 out of 5 stars

    The sound is amazing but....

    • Written by from Glen Ellyn

    Love everything about it. The sound is impeccable and the AirPlay is a lot of fun to use. I like the ease of connectivity. The only problem is that my new iPhone 4S will not work longer than a minute and the zeppelin drops from the wireless network.. Just as the other reviewer said. I have to unplug it to get it up and running. Everything else that I use to AirPlay to it does not have this effect. Please fix it soon and I would be happy to give it 5stars.

    20 of 26 people found this useful

  • 3.0 out of 5 stars

    Great Product one big issue!

    • Written by from Mississauga

    I purchased this unit for 2 things, it's sound quality and the air play feature. It sound is great. The zeppelin works perfect with the iphone4s docked. however when you use air play it drops the zeppelin off the network within 30 seconds of playing! Causing you to have to restart the zeppelin air. I have tried all the items mentioned on the B&W sire to no avail. My IPad 2 and my spouses iPhone 4 works perfectly. It seems to be an issue with the 4s. I hope they can come up with an update soon. If not for this issue it would have gotten 5 stars.

    34 of 40 people found this useful

  • 3.0 out of 5 stars


    • Written by from Del Mar

    Air Play was straightforward to set up. The ergonomics of the controls are sometimes frustrating as one has to determine what's the color of tiny LED---hard from across the room.

    The sound is veiled with a distinct bass heaviness --- even after adjusting
    the bass in the kludgy way that B-W requires.

    The Zeppelin Air is probably OK for non-critical listening where access to a real
    Hi-Fi system is not possible.

    14 of 37 people found this useful

  • 3.0 out of 5 stars

    Excellent sound but..

    • Written by from Princeton

    the sound is excellent. I can't give it 5 stars because the setup is not friendly. I had no problem initially setting up Airplay. Connecting the iPhone was problematic. First of all make sure that you dock the iPhone without a case. It won't work otherwise. I think the documentation should emphasize this. I spent several hours resetting the speaker before it dawned on me to remove the case. However I still can not get the Setting on the iPhone that controls the speaker bass. I don't even understand why this critical setting was placed only on the docking device and not on the web configuration as well. In addition, every time I reset the speaker it comes up with a flashing yellow light and I can't configure Airplay anymore. I have to power down the speaker several times to get to the purple light. Like I said the sound is excellent but I would have liked to change the bass settings. The support is also inadequate. There is no number you can call. You can communicate only via email.

    13 of 23 people found this useful

  • 3.0 out of 5 stars

    B&W needs to update the firmware!

    • Written by from New York

    The sound is astonishingly good. This is a relatively small product that feels like a huge sound system. The design is gorgeous, sleek but solid (the black back looks so much better than the previous chrome one.) However, the wireless setup was working fine until I updated the firmware. After that it became extremely frustrating to open the setup webpage, many times it would just not open for more than 30 minutes. And even after setting it up all correctly with my home network, the Zeppelin often doesn't show up on my iTunes. I really hope they can fix this issues with a firmware update because this product has the potential to be my ideal sound system.

    11 of 15 people found this useful

  • 3.0 out of 5 stars

    B&W Greatness, but has some low freq sonic issues.

    • Written by from Lynbrook

    The sound overall is VERY impressive, and at times with the right recordings & apple lossless format are AMAZING! The D/A Converter and separate amps for each driver may account in part for the superior over the original Zeppelin.

    The Sub creates to much bass of which can become muddy at times.
    It may be the cross-over placing too much music on 50 Watt Sub (away from the mids) or a DSP Bass issue.
    The 'Sub' takes on more of the music then it can playback cleanly.
    With certain musical passages this 'thudsy' like sound is not at all apparent.
    (certain electronic space music or certain rock songs with vocals)

    Reading that people are lowering the bass eq or raising the treble on their ipod is a mistake cause NO Eq should be used with the Zeppelin Air! (needs to be off)
    (this according to B&W, due to its own complex internal DSP)

    Listening to the Rolling Stones "lady Jane" on the Zeppelin Air was s t u n n i n g.

    The 'lower end' sounds over the top sound that often overwhelms the mids!!
    Rating it 3 stars, based on my unit with major glitch and with the low end sound being less then high end like.

    12 of 16 people found this useful