• 1.0 out of 5 stars

    Quality comes in 3 parts

    • Written by from BOWEN

    Out of the box Product, Long Term Satisfaction, Support if it isn't right.

    This product has great sound quality..no doubt...
    The volume goes up crazy loud on its own...
    In times of high humidity it shocks us...no it is not static...it is a consistent electrical shock
    I have sent back twice to be repaired (almost the cost of a new unit)..
    We are not happy with this unit...if that is not already apparent..

    5 of 10 people found this useful

  • 1.0 out of 5 stars

    DON'T BUY THIS!!!

    • Written by from Cambridge

    I bought mine from the Apple store in Cambridgeside Galleria Mall in Boston. I brought it home, couldn't set it up. Took it back, it took a salesman TWO HOURS to set it up. I took it home. It didn't work. I gave up. In November I went back to the store, after an hour TWO salesmen were able to set it up. Brought it home and after some difficulties set it up. Played fine for a month and then inexplicably disconnected itself, it has been a weak and I and a friend have not been able to set it up. Can't get intothe Zeppelin site to verify -and worse, sound isn't even that great. Get a Bose, I've had two for years and they work every time, this is expensive rubbish.

    24 of 59 people found this useful

  • 1.0 out of 5 stars

    Useless and Being Returned

    • Written by from OLDSMAR

    Words cannot but fail to describe how disappointed I am.I bought this at the Apple store in Tampa yesterday. It simply will not communicate with nor work with my PC as the set up page cannot be found when typed in as specified in instructions. Also, it will not work with my iPod through the dock connector either. The iPod displays a message that the accessory ( the Zeppelin ) is not supported by the iPod and that is despite the fact that the iPod is listed as being able to be played through the dock connector on all the literature . Oh! and there is no technical support available either, so only option is to return . I would give it zero stars as that is what it deserves.

    18 of 40 people found this useful

  • 1.0 out of 5 stars

    Serious Networking Issues. Not AirPlay related

    • Written by from KENMORE

    Love the sound of this thing but the networking stack they implemented stinks.
    The device is constantly dropping off of my wireless network even though the indicator light remains solid purple which means it's connected and in AirPlay mode. Check of wireless clients through Airport Utility shows that sure enough the Zeppelin is not connected to the wireless network. I have had this happen during the middle of playback, like others. But I have also had this happen after pressing the standby button on the unit to wake it up with zero AirPlay connection attempts. The only way to correct this is to power cycle the unit. Really? And yes the firmware is at the latest version. And I'm still waiting to hear back from B&W's tech support.

    Honestly I'm ready to just dump this thing and go with an Airport Express and speakers. My sister's family has had zero issues with this setup.

    If you are seriously considering dropping this much cash, I would think twice.

    21 of 28 people found this useful

  • 1.0 out of 5 stars

    Completely Frustrated and Dissapointed

    • Written by from Surrey

    This unit did not work out of the box after setting up the air play on a wirelessG router with 128bit encryption. Furthermore hooking up an iphone4s to unit plays for a couple of minutes and then turns off. The red light flashes, unit has to be unplugged and powered up again.

    This is no better than an expensive and ugly recharger. The sound, when it can be heard is awesome for mp3 player. All details are clear and balanced bass is deep. I put in a support request to B&W and hope to get some help because the web site support does not say enough. Furthermore the video is so lame. I'm from a computer engineering background and should be able to get through all the manuals to setup unit easily but this unit just doesn't work well. It is a dissapointment.

    14 of 24 people found this useful

  • 1.0 out of 5 stars

    A Nightmare

    • Written by from Conyers

    Not a novice with setting up audio and computers. Have A+ certification on Operating systems and Hardware.......I say this because....During setup, had numerous errors and problems....sometimes worked, other-times didn't...Called B&W....they gave me completely different instructions to setup different than instructions with unit..Finally unit stopped working and B&W told me to return because it seemed a defective unit......LOTS of other websites where people are having same issues....I spent 6-7 hours a day for 3 days before giving up.
    I must say B&W speakers are some(if not) of the best you can buy anywhere...totally top of the line....but the Zepp air is a product that shouldnt be at market....buyer beware

    17 of 30 people found this useful

  • 1.0 out of 5 stars

    Cant get the darn thing to Pair - period

    • Written by from DPO

    This is tremendously frustrating since I bought it online (US Military living overseas) so it is impossible to return, can not get the system to pair with my Apple desktop, the Led keeps blinking and will not go solid as advertised, what an enormous waste of money - I would tell you how great the sound is if I could hear it!

    9 of 14 people found this useful

  • 1.0 out of 5 stars

    Serious issues with Air Play

    • Written by from ETOBICOKE

    This device has a great sound WHEN WIRED. I had it replaced because the streaming (Air Play) is simply a disaster (cuts out or drops the sound after a couple of seconds and just stalls). The replacement unit is even worse than the one I originally purchased.

    I alternatively use my Apple TV and have NO SOUND BREAK OUT ISSUE, whether I'm streaming from my MBP, iPhone 4, IPad 1 or 2..

    I believe the network module in the Zepp Air needs to be thoroughly looked into.

    47 of 73 people found this useful

  • 1.0 out of 5 stars

    Wireless and firmware issues with Zeppelin Air

    • Written by from VALLEY COTTAGE

    From the get-go, unable to connect wirelessly to my router using any of the three methods provided in the online manual (but not the one it came packaged with), or to install the firmware update (getting "no device present" in Windows 7 32-bit). The progress before failure using each connection method varies by attempt. Googled it to find that these are problems experienced by other users too, given which you'd expect the website and the instruction manual to have something a tad more enlightening to say than "check your password" or "reconnect power and try again". E-mailed B&W's support, who mailed back promising a 3-day response. Not promising.

    25 of 45 people found this useful

  • 1.0 out of 5 stars

    Are you all stoned?

    • Written by from Stillwater

    Problems:
    Little to no user interface.
    Complicated counter intuitive setup.
    Fails at setup repeatedly.

    A sad first AirPlay product that give an excellent technology and idea a very bad name. I'm looking forward to Air Play products from companies with the user in mind.

    Sure it is pretty, but does it work?

    Another case of form before function.

    21 of 83 people found this useful

  • 1.0 out of 5 stars

    No way to get WiFI connection and firmware upgrades

    • Written by from Carmagnola

    Bowers & Wilkins knows how to handle sound, but not computers!
    This thing is not connecting to Wifi and is not even loading firmware updates (looks like the Zeppelin Driver DFU is not present (on Windows 7).
    Blimey! And B&W says that if something is wrong must be my password.
    I will return the unit if B&W don't give me soon a fix
    !

    17 of 33 people found this useful

  • 1.0 out of 5 stars

    Four replacements and still no airplay

    • Written by from London

    Beautiful product but frustrating beyond belief. After 2 complete non-starters the latest two play a docked iPhone but refuse to entertain the idea of wireless connectivity. This is not helped by 3 differing sets of instructions available from B&W's own website, all offering conflicting advice. After one failed setup the product will not even reset so no obvious means of resolution. Product will be being returned (again) to await a substantial update.

    15 of 28 people found this useful

  • 1.0 out of 5 stars

    Extremely hard to connect to the wifi network

    • Written by from Calgary

    Extremely difficult to connect it to the wifi network. Actually, I haven't been able to properly connect it yet. It connects for 4-5 minutes afterward disconnects. I've expected way more from a company like b&w. A pair of speakers hooked to an airport might be a better option.

    12 of 30 people found this useful