Reviews for Bowers & Wilkins Zeppelin Air

When it works, it sounds great... Problem is it rarely works correctly. Even the dock doesn't always recognize my iPhone. The worst is listening to music wirelessly that cuts in and out. It's very frustrating, and for the price they should have perfected it. Bowers and Wilkins makes great speakers, but they didn't get this one right, and I'm bitter that I'm one of the early purchasers that wasted so much money.

The set up process is quite complicated and if you make any error you have to reset. The instructions require you to have a Mac with an ethernet port ( Need an adapter if you have a Macbook Air). Once I got it hooked up and configured it cut in and out all the time. My iPhone 4s would not play when connected to the dock. I have read elsewhere that many people have connection issues and that there is some type of bug with the 4s. I would beware.

Sounds great BUT the Zeppelin does not stay connected to Air Play/WiFi - then it DOES NOT even power up. The WiFi signal is intermittent at times, but for added frustration, the Air Play lasts the day you set it up, but after that the Zeppelin goes to sleep and you cannot get the power to turn back on - not manually or the by hitting the reset button at the back. You have to re-program the whole system - so basically this is just a docking system. We did as much research on this product as possible, we were looking forward to adding it to the home sound system, but this is not what is advertised - very disappointed.

Sound is great but AirPlay is NOT

The unit sounds amazing, when it works.
Keeps dropping airplay very frequently. Have a timecapsule wireless router. never have an issue with it, have AppleTV, 2 MBpros and a 2011 Mini. Not once have i had a network drop.

Only way to fix the Zepp is to power cycle the device. I am going to return and try a new unit, maybe i pick dup a lemon. Did the newest firmware update, issue still persists.

B&W needs to address this issue, this is unacceptable.

Out of the box Product, Long Term Satisfaction, Support if it isn't right.

This product has great sound quality..no doubt...
The volume goes up crazy loud on its own...
In times of high humidity it shocks us...no it is not static...it is a consistent electrical shock
I have sent back twice to be repaired (almost the cost of a new unit)..
We are not happy with this unit...if that is not already apparent..

Words cannot but fail to describe how disappointed I am.I bought this at the Apple store in Tampa yesterday. It simply will not communicate with nor work with my PC as the set up page cannot be found when typed in as specified in instructions. Also, it will not work with my iPod through the dock connector either. The iPod displays a message that the accessory ( the Zeppelin ) is not supported by the iPod and that is despite the fact that the iPod is listed as being able to be played through the dock connector on all the literature . Oh! and there is no technical support available either, so only option is to return . I would give it zero stars as that is what it deserves.

This unit did not work out of the box after setting up the air play on a wirelessG router with 128bit encryption. Furthermore hooking up an iphone4s to unit plays for a couple of minutes and then turns off. The red light flashes, unit has to be unplugged and powered up again.

This is no better than an expensive and ugly recharger. The sound, when it can be heard is awesome for mp3 player. All details are clear and balanced bass is deep. I put in a support request to B&W and hope to get some help because the web site support does not say enough. Furthermore the video is so lame. I'm from a computer engineering background and should be able to get through all the manuals to setup unit easily but this unit just doesn't work well. It is a dissapointment.

This is tremendously frustrating since I bought it online (US Military living overseas) so it is impossible to return, can not get the system to pair with my Apple desktop, the Led keeps blinking and will not go solid as advertised, what an enormous waste of money - I would tell you how great the sound is if I could hear it!

From the get-go, unable to connect wirelessly to my router using any of the three methods provided in the online manual (but not the one it came packaged with), or to install the firmware update (getting "no device present" in Windows 7 32-bit). The progress before failure using each connection method varies by attempt. Googled it to find that these are problems experienced by other users too, given which you'd expect the website and the instruction manual to have something a tad more enlightening to say than "check your password" or "reconnect power and try again". E-mailed B&W's support, who mailed back promising a 3-day response. Not promising.