• 1.0 out of 5 stars

    super sound until it fries itself

    • Written by from Peachland

    i ran the Z2 flawlessly thru my iPad mini and iPhone 5s for three weeks then it shut down. After 5 hours trying to reconnect I have given up. I rebooted 20 times, deleted and re downloaded the B&W app 20 times, used the reset button 25 times ( it is now stuck). I even placed right beside my router in case the signal was weak but no help. I have super fast wireless. It keeps blinking purple indicating I must reset. I am taking it back. Too bad, it has amazing sound

  • 1.0 out of 5 stars

    Total Disappointment

    • Written by from Draper

    Just like most other reviews on here I am exceptionally disappointed with the lack of quality of this unit. After paying top dollar I would expect this to function flawlessly, but that is not the case. Not is it only difficult to setup and configure, it looses connectivity every few songs requiring the unit to be turned off and then back on. It got to the point that I only used it a few times a year. Now after only 3 years of owning it, it has stopped working completely. I was informed by the B&W people that for a mere $150.00 i can have the software updated and the unit repaired. NOT WORTH IT...DO NOT BUY IT!

  • 1.0 out of 5 stars

    Loses Connection Frequently

    • Written by from Washington

    For the brand and price you'd expect these to work like a dream. The sound quality is awesome BUT it will drop connection every few songs and is hard to reconnect. SO FRUSTRATING! Even though the sound is amazing, I would NOT recommend these.

  • 1.0 out of 5 stars

    Most ridiculous setup & Flashing Red Light

    • Written by from Canyon Country

    I love Bowers & Wilkins. Their products are most certainly high-end, especially in design and quality. However, they lack greatly in functionality and ease of use. The Zeppelin air are a pain to setup, and quite ridiculous.

    Worst of all is the flashing red light error, which essentially means your speakers are done for. I just recently got my speakers replaced because of this issue and attained a brand new model! After a 2 hour setup, the problem once again was apparent. It seems now that they need to just recall the speakers. I emailed the BW support team, they insisted I use the Zeppelin Air Recovery Utility. While that did fix the issue, it only lasted for 5 minutes before cutouts and the flashing red light reappeared.

    For a product of high price point, I would expect more in quality of functionality and also better customer support in using the manufacturer warranty. DO NOT BUY.

    2 of 3 people found this useful

  • 1.0 out of 5 stars

    Zeppelin Air Review.

    • Written by from New Milton

    Like many reviews before this, my Zeppelin was an expensive failure.
    Clearly, B&W have over extended its abilities in producing the 'Air'.
    Quite an appropriate name as Air is all you'll get.
    Terrible technology, Pathetic App and a very dodgy connection.
    Buy this rubbish at your peril....
    On the plus side, it looks good.

    2 of 2 people found this useful

  • 2.0 out of 5 stars

    Good Product Poor Warranty

    • Written by from Glendale

    I purchased the Bowers & Wilkins Zeppelin before they came out with air. It was great right in the beginning and then I was stationed overseas. When I returned the warranty had expired and whenever I turn it on the red light simply flashes, I know have a 600$ paper weight and when I try and contact bower and wilkins to have it looked at everything needs to be shipped with a downpayment. Keep your money local, a good set of speakers should last longer than 2 years.

  • 1.0 out of 5 stars

    Terrible firmware. Great sound.

    • Written by from Edmonton

    Bittersweet.

    I have had mine for over three years, and it has never worked properly. I'm currently using the latest airport extreme, and the device falls of the network every few songs. For the price one would think that it should work like a dream.

    2 of 2 people found this useful

  • 2.0 out of 5 stars

    Unreluable electronics

    • Written by from Saint-Lambert

    A big disapointment to loose my Zeppelin after 30 months of light and careful use. After loosing connexion to my wifi network, I ended with a completly paralyzed unit. BW service asks that I send the unit for repairs, out of warranty. I have to pay for the expedition too and given the weight and size of the package, that comes to ve very expensive. 30 months of use is way too little for the price initially paid.

  • 5.0 out of 5 stars

    Download App for Setup!

    • Written by from Springfield

    I spent the better part of this afternoon trying to reconnect my Zeppelin Air to a new wireless network. I finally figured out to (1) go to Bowers & Wilkins website and download the latest firmware installer, to make sure that all firmware is up to date (requires USB connection to computer), and then (2) download the Bowers & Wilkins Control App from the App store (free download for iOS or Android). The app will walk you through the setup process for wireless connection, and it worked flawlessly. Much, much easier than connecting to the computer via Ethernet, etc. Save your afternoon! Get the App!

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Dont buy, spent more than two hours to set up.

    • Written by from Minneapolis

    I tried to set up more than two hours and it still blink yellow. (it means check my cable connection What!!!)
    I did upgrade firmware everytrhing, and i gave up. Watched all the youtube and book, and internet resources and fiannyl give up.

    1 of 3 people found this useful

  • 1.0 out of 5 stars

    Awful, awful connectivity issue

    • Written by from New York

    I've had the Zeppelin Air for over a year. I have it sitting on top of a bookcase where it's out of the way, and pretty much out of sight. It sounds good, but I cannot tell you how many times I have had to get a ladder to take the Zeppelin down and reboot the system because it loses connection constantly. It got to the point where I moved the speaker next to my computer so I more easily hook up the cables and do another reboot.

    It lost connectivity last week, and I haven't rebooted. I'm sick of having to fix the problem. For what I paid for this, I'm kicking myself.

    AWFUL.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Oh my God. What a nightmare!

    • Written by from CAMBRIDGE

    Absolutely concur with other reviews - the sound is good but so, so unreliable on Airplay. If I could afford to I would have thrown this out of the window by now; the frustration of setting it up and then resetting it up is unbelievable. I work in IT support. I am more than capable of setting up my wifi and Airplay properly. Honestly I can only put the unreliability down to the unit itself. Do NOT buy this. I really regret spending so much money on a paperweight.

    1 of 2 people found this useful

  • 5.0 out of 5 stars

    Amazing. Connected to AirPlay with NO PROBLEMS!

    • Written by from Greenbelt

    Amazing sound. Amazing design. Amazing price.
    People here mentioned dropping signal. It did to me when I was living in a different home. Now I have no problems at all. You guys need better connection

    1 of 2 people found this useful

  • 3.0 out of 5 stars

    Great sound, but awful reliability.

    • Written by from Alpharetta

    I think the zeppelin has great sound quality with a warm mid range, great tweeters, and a hefty bass. The only downside is the Air Play. No matter what I do I can't seem to get Air Play to work properly. Every time I go through the steps to set it up, the purple light keeps blinking and won't turn solid. I have even gone back to the store to swap it out for a new one, it doest work either. Maybe my Wifi isn't strong enough. I don't know, I have heard mixed reviews on the set up part about the speakers. My advice is to make sure the Air Play works before you decide to keep it.

    1 of 1 people found this useful

  • 2.0 out of 5 stars

    Great sound, set up will kill you

    • Written by from ottawa

    The zeppelin sounds great but it's a nightmare to set up to a wifi network. When it works it's as advertised. unfortunately, when it drops from your network you'll spend a sadistic technological eternity updating firmware, downloading installers, unplugging, plugging, restarting, looking, reading, watching, resetting, resetting, failing. It does make an awesome paperweight though. Could withstand a hurricane. Buy this speaker at your peril.

    2 of 3 people found this useful

  • 5.0 out of 5 stars

    Simply Amazing!

    • Written by from New York

    This is one of the best sound system for Apple devices you can get on the market! It is boldly designed and for sure more stylish than Bose's and has a better CP value than B&O's. The sound is also on the warm/neutral side so it isn't as gassy as the ones from Bose, absolutely audiophile compatible. After an update the setup only took less than a min to hook up, and I love how i can simply wake the speaker up with my iPad or Mac when the Wifi is on. Highly recommended!

    1 of 1 people found this useful

  • 5.0 out of 5 stars

    Brilliant Zepplin

    • Written by from Solihull

    I had a Sonos system before and just wanted to come home and play some music with my glass of wine but always seem to Buffett, so decided to buy a Zepplin
    I found it a breeze to set up wirelessly ( don't understand these people that can't do it) so easy
    Sound quality is great so much so just bought aZ2 for the lounge also easy set up.
    Found B&W help great if you need em give em a call.
    All in all a great buy

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    A nightmare to set up

    • Written by from Enskededalen

    Probably impossible since I have tried everything (with no help from AplleCare - a helpful support from the retailer though - but the bottom line is: It will not connect even after I have tried everything, listening to all advice, restarting it, restarting Time Capsule, upgrading the firmware etc etc. It is simply impossible. I have never seen a product at that price with such bad performance ( except for the sound I could hear in the shop) But I now know that it will not perform in a home. So it is going back to where it came from

    0 of 1 people found this useful

  • 5.0 out of 5 stars

    Finally own an amazing airplay speaker

    • Written by from vaudreuil

    I have been running this speaker for a few days now and I'm super happy with it. The sound quality is surpurb.
    Some say the setup is a little difficult but if you download the setup app from the app store it really is a breeze to set up.

  • 1.0 out of 5 stars

    Quality? well, you live and learn!

    • Written by from Madrid

    I thought that this make would have been of better quality, well, you live and learn!
    Looks and sound are great (when it is working). A little on the pricey side when you have to dish out on a not so cheap technical service fee every two years once the guarantee has run out. The ipod dock doesn´t seem as stable as I had hoped, especially when I hardly touch it.
    When I first bought the product there weren´t as many other options out there for quality sound systems... now there are. So I´ll be looking into other products that will cost the same as the reparation fees I´ve been having to pay.

    2 of 4 people found this useful