• 1.0 out of 5 stars

    Most ridiculous setup & Flashing Red Light

    • Written by from Canyon Country

    I love Bowers & Wilkins. Their products are most certainly high-end, especially in design and quality. However, they lack greatly in functionality and ease of use. The Zeppelin air are a pain to setup, and quite ridiculous.

    Worst of all is the flashing red light error, which essentially means your speakers are done for. I just recently got my speakers replaced because of this issue and attained a brand new model! After a 2 hour setup, the problem once again was apparent. It seems now that they need to just recall the speakers. I emailed the BW support team, they insisted I use the Zeppelin Air Recovery Utility. While that did fix the issue, it only lasted for 5 minutes before cutouts and the flashing red light reappeared.

    For a product of high price point, I would expect more in quality of functionality and also better customer support in using the manufacturer warranty. DO NOT BUY.

  • 1.0 out of 5 stars

    Zeppelin Air Review.

    • Written by from New Milton

    Like many reviews before this, my Zeppelin was an expensive failure.
    Clearly, B&W have over extended its abilities in producing the 'Air'.
    Quite an appropriate name as Air is all you'll get.
    Terrible technology, Pathetic App and a very dodgy connection.
    Buy this rubbish at your peril....
    On the plus side, it looks good.

    1 of 1 people found this useful

  • 2.0 out of 5 stars

    Good Product Poor Warranty

    • Written by from Glendale

    I purchased the Bowers & Wilkins Zeppelin before they came out with air. It was great right in the beginning and then I was stationed overseas. When I returned the warranty had expired and whenever I turn it on the red light simply flashes, I know have a 600$ paper weight and when I try and contact bower and wilkins to have it looked at everything needs to be shipped with a downpayment. Keep your money local, a good set of speakers should last longer than 2 years.

  • 1.0 out of 5 stars

    Terrible firmware. Great sound.

    • Written by from Edmonton


    I have had mine for over three years, and it has never worked properly. I'm currently using the latest airport extreme, and the device falls of the network every few songs. For the price one would think that it should work like a dream.

    1 of 1 people found this useful

  • 2.0 out of 5 stars

    Unreluable electronics

    • Written by from Saint-Lambert

    A big disapointment to loose my Zeppelin after 30 months of light and careful use. After loosing connexion to my wifi network, I ended with a completly paralyzed unit. BW service asks that I send the unit for repairs, out of warranty. I have to pay for the expedition too and given the weight and size of the package, that comes to ve very expensive. 30 months of use is way too little for the price initially paid.

  • 5.0 out of 5 stars

    Download App for Setup!

    • Written by from Springfield

    I spent the better part of this afternoon trying to reconnect my Zeppelin Air to a new wireless network. I finally figured out to (1) go to Bowers & Wilkins website and download the latest firmware installer, to make sure that all firmware is up to date (requires USB connection to computer), and then (2) download the Bowers & Wilkins Control App from the App store (free download for iOS or Android). The app will walk you through the setup process for wireless connection, and it worked flawlessly. Much, much easier than connecting to the computer via Ethernet, etc. Save your afternoon! Get the App!

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Dont buy, spent more than two hours to set up.

    • Written by from Minneapolis

    I tried to set up more than two hours and it still blink yellow. (it means check my cable connection What!!!)
    I did upgrade firmware everytrhing, and i gave up. Watched all the youtube and book, and internet resources and fiannyl give up.

    1 of 3 people found this useful

  • 1.0 out of 5 stars

    Awful, awful connectivity issue

    • Written by from New York

    I've had the Zeppelin Air for over a year. I have it sitting on top of a bookcase where it's out of the way, and pretty much out of sight. It sounds good, but I cannot tell you how many times I have had to get a ladder to take the Zeppelin down and reboot the system because it loses connection constantly. It got to the point where I moved the speaker next to my computer so I more easily hook up the cables and do another reboot.

    It lost connectivity last week, and I haven't rebooted. I'm sick of having to fix the problem. For what I paid for this, I'm kicking myself.


    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Oh my God. What a nightmare!

    • Written by from CAMBRIDGE

    Absolutely concur with other reviews - the sound is good but so, so unreliable on Airplay. If I could afford to I would have thrown this out of the window by now; the frustration of setting it up and then resetting it up is unbelievable. I work in IT support. I am more than capable of setting up my wifi and Airplay properly. Honestly I can only put the unreliability down to the unit itself. Do NOT buy this. I really regret spending so much money on a paperweight.

    1 of 2 people found this useful

  • 5.0 out of 5 stars

    Amazing. Connected to AirPlay with NO PROBLEMS!

    • Written by from Greenbelt

    Amazing sound. Amazing design. Amazing price.
    People here mentioned dropping signal. It did to me when I was living in a different home. Now I have no problems at all. You guys need better connection

    1 of 2 people found this useful

  • 3.0 out of 5 stars

    Great sound, but awful reliability.

    • Written by from Alpharetta

    I think the zeppelin has great sound quality with a warm mid range, great tweeters, and a hefty bass. The only downside is the Air Play. No matter what I do I can't seem to get Air Play to work properly. Every time I go through the steps to set it up, the purple light keeps blinking and won't turn solid. I have even gone back to the store to swap it out for a new one, it doest work either. Maybe my Wifi isn't strong enough. I don't know, I have heard mixed reviews on the set up part about the speakers. My advice is to make sure the Air Play works before you decide to keep it.

    1 of 1 people found this useful

  • 2.0 out of 5 stars

    Great sound, set up will kill you

    • Written by from ottawa

    The zeppelin sounds great but it's a nightmare to set up to a wifi network. When it works it's as advertised. unfortunately, when it drops from your network you'll spend a sadistic technological eternity updating firmware, downloading installers, unplugging, plugging, restarting, looking, reading, watching, resetting, resetting, failing. It does make an awesome paperweight though. Could withstand a hurricane. Buy this speaker at your peril.

    2 of 3 people found this useful

  • 5.0 out of 5 stars

    Simply Amazing!

    • Written by from New York

    This is one of the best sound system for Apple devices you can get on the market! It is boldly designed and for sure more stylish than Bose's and has a better CP value than B&O's. The sound is also on the warm/neutral side so it isn't as gassy as the ones from Bose, absolutely audiophile compatible. After an update the setup only took less than a min to hook up, and I love how i can simply wake the speaker up with my iPad or Mac when the Wifi is on. Highly recommended!

    1 of 1 people found this useful

  • 5.0 out of 5 stars

    Brilliant Zepplin

    • Written by from Solihull

    I had a Sonos system before and just wanted to come home and play some music with my glass of wine but always seem to Buffett, so decided to buy a Zepplin
    I found it a breeze to set up wirelessly ( don't understand these people that can't do it) so easy
    Sound quality is great so much so just bought aZ2 for the lounge also easy set up.
    Found B&W help great if you need em give em a call.
    All in all a great buy

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    A nightmare to set up

    • Written by from Enskededalen

    Probably impossible since I have tried everything (with no help from AplleCare - a helpful support from the retailer though - but the bottom line is: It will not connect even after I have tried everything, listening to all advice, restarting it, restarting Time Capsule, upgrading the firmware etc etc. It is simply impossible. I have never seen a product at that price with such bad performance ( except for the sound I could hear in the shop) But I now know that it will not perform in a home. So it is going back to where it came from

    0 of 1 people found this useful

  • 5.0 out of 5 stars

    Finally own an amazing airplay speaker

    • Written by from vaudreuil

    I have been running this speaker for a few days now and I'm super happy with it. The sound quality is surpurb.
    Some say the setup is a little difficult but if you download the setup app from the app store it really is a breeze to set up.

  • 1.0 out of 5 stars

    Quality? well, you live and learn!

    • Written by from Madrid

    I thought that this make would have been of better quality, well, you live and learn!
    Looks and sound are great (when it is working). A little on the pricey side when you have to dish out on a not so cheap technical service fee every two years once the guarantee has run out. The ipod dock doesn´t seem as stable as I had hoped, especially when I hardly touch it.
    When I first bought the product there weren´t as many other options out there for quality sound systems... now there are. So I´ll be looking into other products that will cost the same as the reparation fees I´ve been having to pay.

    2 of 4 people found this useful

  • 5.0 out of 5 stars


    • Written by from LONDON

    Better than Bose...easy to use...very good sound and acoustic
    Connection ..easy.
    Airplay...just get the newest version. It really works.
    About the bass....easy to fix....from your device...the zeppelin plays what it is receiving, means...fix your tune not the player.
    Cons...expensive.. but I think is worth it
    I did browse this purchase more than 3 months...bose..samsung, sony, jbl..etc!
    I hope I have a system for long time.

  • 2.0 out of 5 stars

    Nice Sound, Not reliable

    • Written by from Calgary

    The unit sounds nice, and is attractive to look at. It is not reliable though. My unit was broken after about 100 hours of use. Just a blinking red light is all it can do. I would avoid this unit and can not recommend it. Spending this amount of money for a good name should mean that you don't get a disposable piece of tech, yet that's what I have.

  • 5.0 out of 5 stars

    Very Impressed (and the setup isn't hard...)

    • Written by from McHenry

    First of all, what is with all of the negative comments on the setup? I set it up on my macbook by downloading the app, opening it, selecting the zeppelin, and connecting it to my wifi. It literally took 2 min. and I haven't had an issue yet. The issues people are having are a result of poor network performance or user errors - nothing more.

    Moving on, the sound quality is incredible, as expected from B&W. I owned the Z2 but returned because I wanted a higher performing unit, so I bought the A5. I exchanged it for the Zeppelin for the same reason. The sound quality is noticeably better from the A5 (which is still a great sounding speaker). I have not heard the A7, so I am not qualified to compare the two.

    If you want a high quality speaker, this will not disappoint. It is worth the money.

    3 of 3 people found this useful