• 5.0 out of 5 stars

    Simply amazing

    • Written by from Las Vegas

    I normally never write software reviews, but this program warrants it.

    I love Drive Genius. Anything that Disk Utility (and command-line Diskutil) cannot do, Drive Genius does. And it's quick too. It what Disk Utility can do, Drive Genius does so much quicker.

    Plus, I love how it monitors your drives for their SMART status and whatnot. It automatically alerts you of problems and attempts to fix them. It gives so much peace of mind, even with a backup!

    I cannot recommend this software enough.

    0 of 1 people found this useful

  • 1.0 out of 5 stars

    Virtually Worthless

    • Written by from Littleton

    Worked great until one OS update from Apple; then most of the useful functions were disabled.

    2 of 5 people found this useful

  • 5.0 out of 5 stars

    Customer Support

    • Written by from White Plains

    Had problems using some features of Drive Genius with OS Maveric! Could not unmount Mac Hard Drive!
    Called them several times and they were relentless about solving my issues.
    Spoke to several tech support persons, finally one remote connected into my computer and like magic problems were solved!
    Great product, great tech support department who is easily accessible in the US without waiting hours to get a tech.
    Could not be happier with company and product!!

  • 5.0 out of 5 stars

    Serious Software, Super Tech Support, Very Happy Owner

    • Written by from Orlando

    This program is just what I needed and more. I now have Mavericks and DG on an repartitioned external HD so my iMac HD can be efficiently defragged and repaired independany - it's only using up 30GB, while I can also use DG from my Mac HD to work on the two external HDs. Reggie in Tech support was truly an unexpected pleasantry in today's service industry. I received two thorough emails guiding me with videos and caring guidance. This program is easy if you just take your time in getting understanding. With its "Drive-Pulse" running you'll be notified if there is a problem brewing - by email. That caught a internal HD in time for warranty work to be done, and a corrupted Time Machine that was corrected with DG too. I wouldn't own a Mac without it!

  • 4.0 out of 5 stars

    Works As Promised - Great Support

    • Written by from Keyport

    I bought the product mainly to defragment my hard drive. I bought it but had some questions about running it on the boot drive. I heard back from Support in less than 24 hours. Everything works as the company said it would.

  • 5.0 out of 5 stars

    Great customer service, amazing product

    • Written by from North Bend

    This little piece of software does it all - defrag, repairs, verification, reformat. It's the true pro Swiss Army Knife of hard drive utilities. Plus, whenever I had a question, they were ready and willing to help like few companies I know. Extremely impressed.

    1 of 1 people found this useful

  • 5.0 out of 5 stars

    Satisfaction with Drive Genius 3 and the support

    • Written by from Salzburg

    I am very very satisfied with the Programme that i have bought 2 years ago and it helps me very often and more i am very satisfied with the good the very good help from the Support of Prosoft Engineering. Thank you so much for their rapid help.

    2 of 2 people found this useful

  • 5.0 out of 5 stars

    Excellent Product and Customer Service

    • Written by from Germantown

    I've used drive Genius on occasion—preventive maintenance and some corrective efforts. It's been a very useful product. As a customer (since 2009), I've been pretty low-maintenance. Recently however, I was having difficulty accessing the download for a software update. I sent an email to Customer Service and received the information (reply email) I needed within a day. Thanks guys; you rock!

    1 of 1 people found this useful

  • 5.0 out of 5 stars

    Honestly must have software

    • Written by from Edmonton

    My SSD crashed and data recovery costs start at about $500. So I bought Drive Genius 3 instead. I successfully copied all of my files from a "bad" drive by removing it and using a SATA-USB 3.0 connector, after putting the original HD back in my Mac. This software was able to negate the bad blocks in my drive and copy out my data. I have been able to open every file so far, so nothing appears to be corrupt. Having Drive Genius run checks on my drives every couple of weeks is great piece of mind. You won't realize how valuable your hard drive is until you lose it! I have several products from ProSoft. All are 10/10.

    1 of 1 people found this useful

  • 4.0 out of 5 stars

    It seems to have worked just fine.

    • Written by from Nyon

    An external HDD drive of mine was playing up, I contacted Prosoft, they told me pretty quickly what to do to and I'm happy.

  • 5.0 out of 5 stars

    Great software

    • Written by from Sacramento

    I've been using various ProSoft products for years. I use the Drive Genius now and then, and it always works as it's supposed to.

  • 5.0 out of 5 stars

    Great stuff

    • Written by from Southport

    I'll be brief. Great product and possibly the most helpful customer service team I've ever come across. Superb service.

  • 5.0 out of 5 stars

    Good Software and Outstanding Customer Service

    • Written by from Liberty

    I purchased this software along with a new hard drive from Other World Computing. I was advised by an OWC Tech to also buy this software to help with the installation. The software was flawless!

    The next day or two after that, I upgraded to Mavericks and then attempted to run Defrag and it wouldn't work. I emailed Drive Genius 3 technical support about the issue. They responded the same day with a work around that guided me through. Then apologized for the inconvenience and advised that a new version will be released soon that will correct this. Well Done! I like this software and this company!

  • 1.0 out of 5 stars

    What's up with Maverick?

    • Written by from VANCOUVER

    I have enjoyed using Genius 3 (G3) on Mountain Lion, but when I upgraded to the Maverick OS, G3 was and still is unable to defrag my main hard drive from the computer installed G3 program. Further I have been unable to defray with a G3 boot disk. I understand that thoughtless OS develops (such as, Apple and MS) give little consideration to the numerous software developers that provide support products; rendering many of their programs useless when an OS redevelopment occurs.

    Yet how long will the G3 developer let their software remain disabled before they update the product? Maverick has been out for several months now.

    Whats up G3?? At least let your customer base know why the G3 product cannot be updated and if it is a permanent situation!

    5 of 7 people found this useful

  • 5.0 out of 5 stars

    Fantastic Product

    • Written by from Germantown

    Great piece of software that has been used numerous times helping keep my mac running as it should. If the Apple guys use it why wouldn't you? Also, great customer service.

  • 5.0 out of 5 stars

    Drive Genius is life-saving!

    • Written by from Chattanooga

    I use Drive Genius to constantly monitor my drives (which I have 14 drives attached to my Mac) and alert me to problems. I am a designer and have thousands of important client files. Drive Genius always alerts me when there is a problem with a drive so that I can backup and either repair or replace the drive. I know Drive Genius has saved me many times before a drive failed completely! Great software with many other really great tools. I highly recommend it!

    1 of 1 people found this useful

  • 5.0 out of 5 stars

    What a great product!

    • Written by from SAN FRANCISCO

    I am constantly uploading and deleting files from my Mac mini which causes defragmentation to the point where my computer starts to slow. BINGO! Drive Genius solves the problem overnight. At one time I had two systems on my mac and when I finally got rid of the old one after going through it in detail, DG came through again overnight. When I have questions or problems about things I don't understand, DG technical support is really off the hook. The same quality as Apple tech support. The other features of the software work just as well. I like the automatic notice when DG discovers a problem while quietly running in the background. Can't ask for more. I'm not the easiest person to get along with cause I think I know everything about computers but they handle me properly. I've never gone away from tech support un satisfied. Definitely worth the money.

  • 5.0 out of 5 stars

    DriveGenious 3

    • Written by from Chardon

    I am not very adept at computers. I was having trouble running DriveGenious 3 so I called their help number.I didn't have to wait long and a man answered and helped me get hooked up. I really appreciate the fact that he was american and spoke english.He was very knowledgable and patient.I will always buy a product from a company that can back up their product. That's why I buy Apple products

    1 of 1 people found this useful

  • 5.0 out of 5 stars

    Rapid, helpful Customer Support

    • Written by from TUCSON

    Had some difficulty installing the latest Drive Genius under Mavericks. It took a phone call to the support line, a prompt reply by email, and I was up and running in no time.
    The support specialist was prompt, courteous, and effective. ProSoft has wonderful "real person" support for their utility products.

  • 4.0 out of 5 stars

    Fast response

    • Written by from Key Biscayne

    Response for help within hours considering that I am in Spain +9 hours PST. Problem solved and within a few minutes DG 3 was ready to go and running with me running behind too……Great app very usefull only that a bit techie to be able to understand the explanations. I guess that it needs some time to obtain the full results. Keep it up you guys!!