• 5.0 out of 5 stars

    Satisfaction with Drive Genius 3 and the support

    • Written by from Salzburg

    I am very very satisfied with the Programme that i have bought 2 years ago and it helps me very often and more i am very satisfied with the good the very good help from the Support of Prosoft Engineering. Thank you so much for their rapid help.

  • 5.0 out of 5 stars

    Excellent Product and Customer Service

    • Written by from Germantown

    I've used drive Genius on occasion—preventive maintenance and some corrective efforts. It's been a very useful product. As a customer (since 2009), I've been pretty low-maintenance. Recently however, I was having difficulty accessing the download for a software update. I sent an email to Customer Service and received the information (reply email) I needed within a day. Thanks guys; you rock!

  • 5.0 out of 5 stars

    Honestly must have software

    • Written by from Edmonton

    My SSD crashed and data recovery costs start at about $500. So I bought Drive Genius 3 instead. I successfully copied all of my files from a "bad" drive by removing it and using a SATA-USB 3.0 connector, after putting the original HD back in my Mac. This software was able to negate the bad blocks in my drive and copy out my data. I have been able to open every file so far, so nothing appears to be corrupt. Having Drive Genius run checks on my drives every couple of weeks is great piece of mind. You won't realize how valuable your hard drive is until you lose it! I have several products from ProSoft. All are 10/10.

    1 of 1 people found this useful

  • 4.0 out of 5 stars

    It seems to have worked just fine.

    • Written by from Nyon

    An external HDD drive of mine was playing up, I contacted Prosoft, they told me pretty quickly what to do to and I'm happy.

  • 5.0 out of 5 stars

    Great software

    • Written by from Sacramento

    I've been using various ProSoft products for years. I use the Drive Genius now and then, and it always works as it's supposed to.

  • 5.0 out of 5 stars

    Great stuff

    • Written by from Southport

    I'll be brief. Great product and possibly the most helpful customer service team I've ever come across. Superb service.

  • 5.0 out of 5 stars

    Good Software and Outstanding Customer Service

    • Written by from Liberty

    I purchased this software along with a new hard drive from Other World Computing. I was advised by an OWC Tech to also buy this software to help with the installation. The software was flawless!

    The next day or two after that, I upgraded to Mavericks and then attempted to run Defrag and it wouldn't work. I emailed Drive Genius 3 technical support about the issue. They responded the same day with a work around that guided me through. Then apologized for the inconvenience and advised that a new version will be released soon that will correct this. Well Done! I like this software and this company!

  • 1.0 out of 5 stars

    What's up with Maverick?

    • Written by from VANCOUVER

    I have enjoyed using Genius 3 (G3) on Mountain Lion, but when I upgraded to the Maverick OS, G3 was and still is unable to defrag my main hard drive from the computer installed G3 program. Further I have been unable to defray with a G3 boot disk. I understand that thoughtless OS develops (such as, Apple and MS) give little consideration to the numerous software developers that provide support products; rendering many of their programs useless when an OS redevelopment occurs.

    Yet how long will the G3 developer let their software remain disabled before they update the product? Maverick has been out for several months now.

    Whats up G3?? At least let your customer base know why the G3 product cannot be updated and if it is a permanent situation!

    3 of 3 people found this useful

  • 5.0 out of 5 stars

    Fantastic Product

    • Written by from Germantown

    Great piece of software that has been used numerous times helping keep my mac running as it should. If the Apple guys use it why wouldn't you? Also, great customer service.

  • 5.0 out of 5 stars

    Drive Genius is life-saving!

    • Written by from Chattanooga

    I use Drive Genius to constantly monitor my drives (which I have 14 drives attached to my Mac) and alert me to problems. I am a designer and have thousands of important client files. Drive Genius always alerts me when there is a problem with a drive so that I can backup and either repair or replace the drive. I know Drive Genius has saved me many times before a drive failed completely! Great software with many other really great tools. I highly recommend it!

  • 5.0 out of 5 stars

    What a great product!

    • Written by from SAN FRANCISCO

    I am constantly uploading and deleting files from my Mac mini which causes defragmentation to the point where my computer starts to slow. BINGO! Drive Genius solves the problem overnight. At one time I had two systems on my mac and when I finally got rid of the old one after going through it in detail, DG came through again overnight. When I have questions or problems about things I don't understand, DG technical support is really off the hook. The same quality as Apple tech support. The other features of the software work just as well. I like the automatic notice when DG discovers a problem while quietly running in the background. Can't ask for more. I'm not the easiest person to get along with cause I think I know everything about computers but they handle me properly. I've never gone away from tech support un satisfied. Definitely worth the money.

  • 5.0 out of 5 stars

    DriveGenious 3

    • Written by from Chardon

    I am not very adept at computers. I was having trouble running DriveGenious 3 so I called their help number.I didn't have to wait long and a man answered and helped me get hooked up. I really appreciate the fact that he was american and spoke english.He was very knowledgable and patient.I will always buy a product from a company that can back up their product. That's why I buy Apple products

    1 of 1 people found this useful

  • 5.0 out of 5 stars

    Rapid, helpful Customer Support

    • Written by from TUCSON

    Had some difficulty installing the latest Drive Genius under Mavericks. It took a phone call to the support line, a prompt reply by email, and I was up and running in no time.
    The support specialist was prompt, courteous, and effective. ProSoft has wonderful "real person" support for their utility products.

  • 4.0 out of 5 stars

    Fast response

    • Written by from Key Biscayne

    Response for help within hours considering that I am in Spain +9 hours PST. Problem solved and within a few minutes DG 3 was ready to go and running with me running behind too……Great app very usefull only that a bit techie to be able to understand the explanations. I guess that it needs some time to obtain the full results. Keep it up you guys!!

  • 4.0 out of 5 stars

    Easy-to-use product, good help file, responsive support

    • Written by from San Francisco

    I purchased DG3 in August to diagnose my MacBook Pro's increasingly slow HD (running MacOS 10.8.5). Setup was a breeze, and the tools easy to launch and monitor. Results from Repair and Rebuild had a persistent discrepancy that wasn't explained, so I contacted Support via web. They responded within a day and said it indicated MacOS corruption, and that I should reinstall after erasing or replacing the HD. I couldn't spare the time for a few weeks so I limped along and ran the DrivePulse monitor while continuing to keep TimeMachine and SuperDuper backups current. When DP's warnings became daily and finally more severe, I relayed that to Support, who again responded promptly and recommended replacing the HD. All went smoothly and I'm running happily on a new Seagate "solid state hybrid" (1 TB spinning + 8 GB SSD). DG3 is now part of my protection plan as I shift from reactive to proactive. About all I could ask for is a bit clearer guidance in the Help on interpreting certain test results -- Support was/is super.

  • 5.0 out of 5 stars

    Great product. Great Support

    • Written by from Ballajura

    Innovative and elegant product. No fuss support. Thanks great job.

  • 5.0 out of 5 stars

    Drive Genius

    • Written by from Blackpool

    Awesome program - I had an issue this last few days with installation from disk. Contacted support and more or less as soon as I hit send they were back at me with the solution. Rockin service recommended software the works.

  • 5.0 out of 5 stars

    Excellent Technical Support

    • Written by from BALTIMORE

    I was having difficulty in installing an update to Drive Genius 3. Ordinarily these updates install without a hitch and require no special knowledge to either start or complete. However, for a reason unknown to me at the time, the update in question was having a problem reading and authenticating the product key
    and there was no clue pointing to this glitch. I just got an error message saying that the update could not be installed. Hence, I contacted Prosoft Engineering Customer Support and included the exact text of the error message. Shortly thereafter tech support contacted me with an explanation
    and suggested solution. I followed their instructions and in just a few short minutes I was up and running with the newly updated version of Drive Genius 3.

    Prosoft Engineering Customer Support responded quickly with the solution that got me back on the rails easily and promptly. I give them the highest marks for their excellent tools and spot on customer tech support.

  • 5.0 out of 5 stars

    Simply the best!

    • Written by from Elmwood Park

    I've used Diskwarrior and Techtool Pro and this is the best of the three. It saved me when the other two failed. The technical support is excellent too! I can't wait for version 4!!

  • 5.0 out of 5 stars

    Drive Genius etc.

    • Written by from Ann Arbor

    Prosoft Engineering makes excellent software. I have used several of their products over the past few years, including Drive Genius, Data Backup, and Klix. All their applications are user friendly as well as having powerful capabilities, and their support staff is prompt and helpful when customers have questions or need assistance.

    After I got a MacBook Pro in 2010, I used Drive Genius to check my external backup drives and later to partition the internal drive so I could run two systems without first having to erase the drive; I currently use both systems nearly every day. Also, I defragment both halves every now and then, as I seem to rename and/or move files and folders quite often as my projects change. The verify and repair features I use from time to time, which are more powerful than the Mac's utilities.

    Data Backup was the only program I used for backups 2007-2010, and restoring a file or folder is easy to do. I also used it to transfer most of the contents of my old computer to the new. At present I use it regularly to back up to a little USB 1TB drive; my Mac uses Time Machine daily with a large-footprint external drive.

    This past week I updated Klix to see what it would recover from a failing camera card. I was amazed by the results and how easy it was to do.