Customer Reviews and Ratings

3.0 out of 5 stars

Based on 34 reviews

  • 2.0 out of 5 stars

    Poorly made hardware

    • Written by from Philadelphia

    20 of 22 people found this useful

    The Elgato Hybrid is great . . . when it works. Unfortunately, it's really shoddily made and simply stops working after a few months. I'm on my third (the second replacement) in less than 6 months. It just stopped working yesterday. If only Elgato would make a higher quality product, they'd have a winner. Buying one as it is now is simply throwing your money away.

  • 2.0 out of 5 stars

    Great picture quality, but remote and software are clunky

    • Written by from Berkeley

    10 of 13 people found this useful

    I expected more than just a pretty picture from "award winning software".

    The remote is cheap and unlabeled, seemingly random in its operation.

    The software is inconsistently controllable via the remote - sometimes nice frontrow-like UI, other times a finder-like window that needs mouse to work.

    It is definitely not a replacement for my 10 year old Tivo.

    Generates nice clean pictures and files on disk. Maybe its okay for heavy manual or conversions, but not for convenience or casual use.

    Was this useful? Great picture quality, but remote and software are clunky

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  • 2.0 out of 5 stars

    Realistically Can Not Be Used for Gaming

    • Written by from San Francisco

    15 of 27 people found this useful

    I purchased this solely for playing my PS3 through my 15" MacBook Pro's display. Aside from it only supporting 480i resolution due to the composite connection, the video lag is PLENTY enough to make gameplay fully unplayable, despite claims on their website that the lag is barely noticeable.

    I did not use this for viewing television, so my rating is not a reflection of that aspect.

    Was this useful? Realistically Can Not Be Used for Gaming

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  • 2.0 out of 5 stars

    Works good for a year

    • Written by from Henderson

    19 of 23 people found this useful

    Mine worked good for about a year and then quit working.

  • 2.0 out of 5 stars

    Very Poorly Built

    • Written by from Sherwood Park

    20 of 25 people found this useful

    I was also delighted with this product at first, how it lets you watch and record TV on the mac. But then soon started having all the same problems already described, including the casing falling apart, and then finally a connector piece broke. Lasted maybe 7 months.

  • 2.0 out of 5 stars

    Be aware...

    • Written by from Asti

    21 of 26 people found this useful

    of the random "USB 1.1 problem" (search the web...) that is affecting a lot of Hybrid devices (that simply stop working probably due to hw defects). Elgato do not offer support or sw fixes, only replace the device. Unfortunatly, the device could show this problem after more than a year of normal functioning.

  • 2.0 out of 5 stars

    Quality control and customer service need help. Software finicky.

    • Written by from Hamden

    25 of 36 people found this useful

    I ordered EyeTV Hybrid a couple of months ago. The *first* one arrived a few days late and after a couple of days of unsuccessful installation attempts, found it was DOA. Elgato has no telephone support and their online techs take three or four days to respond. Consequently, it took a couple of additional weeks to receive a replacement for the dead unit. Not a great first impression!

    The design of the tuner is attractive, but is so wide that it blocks adjacent ports (Elgato supplies a cable to alleviate the problem) and the unit can not be plugged into non-powered USB ports (on keyboard or routers, etc.). The learning curve is significant because the unit is not very forgiving. It can't record well directly to a peripheral hard disk (Time Capsule in my case) and a typical HDTV 120 minute movie is a whopping 12GB file! Fit that on your desktop or iPod/iPhone. The unit comes with a remote, but mine hasn't worked yet, after two months of trial.

    When EyeTV works it's fine, but it's a rare occurrence. It requires lots of patience and persistence to record and edit the perfect program and you can't record with EyeTV and simultaneously watch another channel. It's finicky, doesn't always wake the computer to record. Recorded "seasons" can be pixelated and lag. And, remember the huge file sizes must be manually saved to a hard disk, which takes as long as it did to record. This is not a "plug-and-play" device. As a straightforward tuner for a Mac it's great with one exception. You only get one free year to the program guide, after that you'll be paying annual fees for searching and recording.

    Was this useful? Quality control and customer service need help. Software finicky.

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