Using this in the UK, received it yesterday.
The scanner works quite well, but the scanner guide is poor, on large documents with multiple pages, if one additional page fails it rejects the whole scan.
The Neat software hangs regularly and you have to turn the scanner off and restart the software. On the 200 documents I've scanned with about 2 - 3 hours of work, I've had to 'Force Quit' the software around 5 times.
The metadata that it reads from the document doesn't seem to populate the fields well, I have to type in lots of additional data about the document, its a pity it doesn't do this for you. , The tool is configured for the US market, it hasn't read a date properly for the UK yet, I've tried using the preferences to change the date format. Will have to keep experimenting. I like the search capability so the OCR seems pretty capable.