Questions & Answers for Computrace LoJack for Laptops Premium Mac - 3 Years

i just wanted to correct you, apple doesn't allow lo jack to be in the bios/flash memory... so if they reformat the hard drive it will go away. I'm a professor at University of California, and i teach a course on security... i do a lab were they must install lo jack on a mac, and lo jack is just like any other program, it doesn't have any special bios/flash place where you can store it, if the hard drive gets reformatted...

So this is true if you have a password, so if your laptop is stolen it won't be able phone home, because the theft won't be able to login to the internet.

• Answered by Arian F from Merced
• Oct 26, 2010
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You can't track it as long as the stolen/lost laptop is not connected to any internet connection.

• Answered by Sayed A from Saint Louis
• Sep 8, 2012
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No, the system requirements for LoJack are a PowerPC or Intel Based Mac computer running Mac OS 10.4 (Tiger) or higher. MobileMe and the Find My iPad feature would be a much better solution for iPad and costs only $69 if you buy it with an iPad at your local Apple Store.

• Answered by Bryan L from Highlands Ranch
• May 5, 2010
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No, there is no monthly charges. You only pay the initial price for the subscription term you choose.

• Answered by Tyler B from Elk Grove
• Jul 19, 2010
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False. LoJack is fully compatible with SSD drives and the MBPr and all MBAs.

• Answered by Tyler B from Elk Grove
• Jul 27, 2012
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No, lojack only works on mac os.

• Answered by Sandra J from Irvine
• May 23, 2011
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Yes, you can. Any Intel-based Mac or most PC's can be protected with LoJack. It works by tracing the computer when it connects to the internet, and invariably it would considering all new iMacs have wireless capability built in.

• Answered by Bill H from Grand Junction
• Jul 19, 2010
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How it work is their guarantee covers up to $1000, now in order to get that you must wait 60 days because the lo-jack team will make the attempt to contact your laptop via the internet like it is suppose to. Now if they are unsuccessful then you will get a credit for your laptop based on the specs it has on the inside of it. So if your laptop is old then you might not necessarily get the full $1000.

But a little fun fact: 8 out of every 10 windows laptops are recovered, and 9 out of every 10 macs are recovered so your odds are pretty good that you will get it back. Hope this answers your question :)

• Answered by Scott R from Batavia
• Oct 12, 2009
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Yes. The LoJack product works anywhere in the world that there is an internet connection. This means that your Mac will be able to contact the monitoring center using an internet connection from India, and should you choose to activation the Data Delete service, that will work in India as well. While the company does not currently sell LoJack in India, they have recovered stolen computers from India as well as of 50 other countries around the world.

• Answered by Tyler B from Elk Grove
• Jul 19, 2010
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Some laptops have LoJack installed in the BIOS meaning that even taking out the old hard drive and putting in a new one wouldn't delete the software. However, Apple's do not have that feature and therefore this software is just that, software.

To take a precaution however, the software automatically creates a partition for itself to avoid being deleted in a OS reinstall. So a basic reformat will not delete the software. A hard drive swap would however.

• Answered by Danny P from Orlando
• Dec 7, 2009
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