Questions & Answers for Computrace LoJack for Laptops Premium Mac - 3 Years

i just wanted to correct you, apple doesn't allow lo jack to be in the bios/flash memory... so if they reformat the hard drive it will go away. I'm a professor at University of California, and i teach a course on security... i do a lab were they must install lo jack on a mac, and lo jack is just like any other program, it doesn't have any special bios/flash place where you can store it, if the hard drive gets reformatted...

So this is true if you have a password, so if your laptop is stolen it won't be able phone home, because the theft won't be able to login to the internet.

• Answered by Arian F from Merced
• Oct 26, 2010
• Flag as inappropriate

No, the system requirements for LoJack are a PowerPC or Intel Based Mac computer running Mac OS 10.4 (Tiger) or higher. MobileMe and the Find My iPad feature would be a much better solution for iPad and costs only $69 if you buy it with an iPad at your local Apple Store.

• Answered by Bryan L from Highlands Ranch
• May 5, 2010
• Flag as inappropriate

Zero chance really, as there are quite a few procedures in place to ensure you really want the data deleted. First, data delete can only be performed on a Mac that has been reported stolen. Second, in order to trigger a data delete, you have to log in to your lojack account online and correctly answer 3 challenge questions. Finally, when you request the data delete service to run, you are asked to confirm that you want to do this. All of these make it highly unlikely if not impossible that your data will be deleted in error.

• Answered by Tyler B from Elk Grove
• Oct 29, 2009
• Flag as inappropriate

No, there is no monthly charges. You only pay the initial price for the subscription term you choose.

• Answered by Tyler B from Elk Grove
• Jul 19, 2010
• Flag as inappropriate

False. LoJack is fully compatible with SSD drives and the MBPr and all MBAs.

• Answered by Tyler B from Elk Grove
• Jul 27, 2012
• Flag as inappropriate

No, lojack only works on mac os.

• Answered by Sandra J from Irvine
• May 23, 2011
• Flag as inappropriate

How it work is their guarantee covers up to $1000, now in order to get that you must wait 60 days because the lo-jack team will make the attempt to contact your laptop via the internet like it is suppose to. Now if they are unsuccessful then you will get a credit for your laptop based on the specs it has on the inside of it. So if your laptop is old then you might not necessarily get the full $1000.

But a little fun fact: 8 out of every 10 windows laptops are recovered, and 9 out of every 10 macs are recovered so your odds are pretty good that you will get it back. Hope this answers your question :)

• Answered by Scott R from Batavia
• Oct 12, 2009
• Flag as inappropriate

Yes it does work internationally. As long as the laptop connects to the internet, they are able to track and locate it anywhere in the world. In some countries, their success rate for recovery is higher than others because the law enforcement there is more cooperative.

• Answered by Tyler B from Elk Grove
• Jan 19, 2010
• Flag as inappropriate

Yes. The LoJack product works anywhere in the world that there is an internet connection. This means that your Mac will be able to contact the monitoring center using an internet connection from India, and should you choose to activation the Data Delete service, that will work in India as well. While the company does not currently sell LoJack in India, they have recovered stolen computers from India as well as of 50 other countries around the world.

• Answered by Tyler B from Elk Grove
• Jul 19, 2010
• Flag as inappropriate

Some laptops have LoJack installed in the BIOS meaning that even taking out the old hard drive and putting in a new one wouldn't delete the software. However, Apple's do not have that feature and therefore this software is just that, software.

To take a precaution however, the software automatically creates a partition for itself to avoid being deleted in a OS reinstall. So a basic reformat will not delete the software. A hard drive swap would however.

• Answered by Danny P from Orlando
• Dec 7, 2009
• Flag as inappropriate