If I try the phones, but the bass is not adequate, will Apple replace them?

  • Asked by John S from Bartow
  • Nov 13, 2009
Apple In-Ear Headphones with Remote and Mic

Apple In-Ear Headphones with Remote and Mic

Product No Longer Available

4 Answers from the Community

  • Answer

    if you buy an item online in the UK, then under the Distance Selling Regulations you can return it for a full refund provided you do so within 7 days.
    DSR rules are available via the OFT website and legally enforceable for any UK based internet sales.

    as for returning in original packaging, the DSRs are clear:
    Can I insist that consumers who cancel an order within the cancellation period return the goods as new or in their original packaging?
    3.58 No. Consumers are under a duty to take reasonable care of the goods
    while in their possession as discussed in paragraph 3.44. The DSRs
    allow consumers to examine goods they have ordered as they would
    in a shop. If that requires opening the packaging and trying out the
    goods then they have not breached their duty to take reasonable
    care of the goods. In these circumstances you cannot insist that
    consumers return the goods as new or in their original packaging.
    You may ask consumers to return goods with the original packaging,
    but you cannot insist on this. In the case of goods such as earrings
    that have hygiene seals, you may require consumers to exercise
    reasonable care by not removing the seals when examining them.

    • Answered by Gavin C
    • Feb 4, 2010
  • replace them? no they wont

    • Answered by Phillip L from Olmsted Township
    • Jan 1, 2010
  • Probably not, since you need to open all the original packaging.
    But, I'd just go to an Apple store and ask an eployee, they're more than happy to answer questions.

    • Answered by Dan J from Boca Raton
    • Jan 1, 2010
  • Let the speakers wear-in

    • Answered by Jacob N from Rio Rancho
    • Dec 31, 2009