AppleCare Help Desk Support

AppleCare Help Desk Support provides two designated contacts one year of unlimited support incidents for software installation, launch, and use; hardware and software diagnosis and trouble shooting; and issue isolation for Apple-based solutions.

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Purchase Information

$2,799.00

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Overview

AppleCare Help Desk Support provides two designated contacts one year of unlimited support incidents for hardware and software diagnosis and troubleshooting and issue isolation for Apple-based solutions. Products covered include Apple hardware1 such as iPad, iPhone, iPod, and Mac computers; OS and OS X operating systems; and most Apple tools and applications including iPhone Configuration Utility, Apple Remote Desktop, Aperture, Compressor, Final Cut Pro, iLife, iWork, Logic Express, Logic Studio, and Motion. The support plan also provides support for the graphical user interface tools in OS X Server.

Every AppleCare Help Desk Support plan includes AppleCare Help Desk Tools, a library of downloadable diagnostics for Mac hardware, and AppleCare technician Training, the only Apple-developed, Apple-approved online service certification training available

1. Hardware repairs that are not covered under warranty require an extended service contract, such as the AppleCare Protection Plan.

 
† Exceptions apply. The shown delivery date may encounter additional time for some localities. Click here for details.