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How can we help?

We want you to have the simplest, easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, checking order status, returns, and more.

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Help categories and subjects

  1. Contact Us

    • Apple Store Sales
    • Apple Store Customer Service
    • Product & Technical Support
    • Internet Services (e.g., MobileMe)
    • Additional Information

  2. Your Account

    • Benefits of an Apple ID
    • Find or Reset Password
    • Guest Checkout
    • Manage Your Account
    • Privacy Policy

  3. Returns & Refunds

    • Return Items
    • Sales and Refund Policy

  4. Viewing & Changing Orders

    • Check Order Status
    • Cancel Items or Order
    • Change Order
    • Track Shipments
    • View or Print Invoice

  5. Payment & Pricing

    • Payment
    • Tax
    • Hawaii Impost Fee
    • Education Pricing
    • U.S. Government Pricing
    • Promotions, Rebates, and Coupons

  6. Shipping & Delivery

    • Delivery Time
    • Shipping Methods and Costs
    • Signature on Delivery
    • Shipping Restrictions
    • Problems With Your Shipment

  7. iPhone

    • iPhone Availability
    • How to Purchase
    • Coverage, Activation, and Plans
    • Support and Training
    • Additional Information

  8. Downloadable Software

    • Learn to Play - Basic & Artist Lessons
    • QuickTime
    • iWork
    • Aperture

  9. Apple Recycling Program

    • Apple and the Environment
    • Recycling Computers
    • Recycling iPod Models and Mobile Phones

  10. Online Store Exclusives

    • Engrave Your iPod
    • Configure Your Mac
    • Buy a Certified Refurbished Product

  11. Gifting

    • Gifting Outside of the U.S.
    • Gift Messaging
    • Gift Wrapping
    • Gift Cards and Certificates
    • Corporate Gifting and Rewards

  12. Shopping Experience

    • Ratings and Reviews
    • Security Policy
    • Enabling Cookies
    • Saving Items and Carts for Later
    • Checking Out
    • Find an Apple Retail or Reseller Store

  13. Questions & Answers

    • Getting Started
    • Content Guidelines
    • Following a Question
    • Voting for the Best Answer
    • Most Interesting Questions

  14. Policies

    • Privacy Policy
    • Sales and Refund Policy
    • Hardware Warranties
    • Site Terms of Use
    • Software License Information

  15. What’s New

    • Snow Leopard Up-to-Date Program
    • Gifting Outside of the U.S.
    • Guaranteed to Sound Great