• 1.0 out of 5 stars

    Piece of absolute garbage

    • Written by from Oakland

    If I could give this not superdrive no stars, I would. I'm on my 4th one and it doesn't work properly. The first two just stopped working after about sic=x months. Half the time, the Mac doesn't recognize the superdrive when you plug it in. Half the time it doesn't recognize the DVD. When you're using the superdrive to play a DVD and you plug the Mac into a power source, you get a player error message and it crashes. You unplug the superdrive it and plug it back in and nothing. The Mac doesn't recognize the player and you can't eject the DVD by any method.

    125 of 136 people found this useful

  • 1.0 out of 5 stars

    No Manual Eject Button!

    • Written by from Hopkinton

    Have a brand new (Sept. 2013) MacBook Air and Apple USB Superdrive.
    Cannot eject the DVD from the drive. "Eject DVD" in "Controls Menu" is greyed out.
    There is no way to manually eject he DVD; no eject button, no pin hole.
    Lousy design !!!

    141 of 156 people found this useful

  • 1.0 out of 5 stars

    Really ?!

    • Written by from Tucson

    By far the weakest apple product I have ever owned. If it was just bad outright it would make some sense, but it infuriatingly all over the map. Works rarely, then won't read disks, but then will with restart, but then stops after 2 disks. Every glitch is a time sucker because it struggles with a disk for long periods unsuccessfully , while refusing to respond to stop or eject commands. Looking online reveals a host of problems with this piece of hardware. Inexcusable as optical drives are such a mature technology.

    137 of 148 people found this useful

  • 1.0 out of 5 stars

    Shameful performance. Disgraceful product.

    • Written by from San Francisco

    I have already had two replacements for this product. The original was DOA. The second lasted a week before dying. Four or five months later, the third is stuttering and spewing out faulty CDRs. Even when it successfully burns a disc, it takes at least five or six times as long as my other old drive from a different manufacturer.
    Looks nice, but is woeful. Reliability is zero. One cannot trust any CDR one burns with this machine. I have owned at least half-a-dozen external drives over the years, and none has been worse than this contraption. Atrocious. One star is almost too generous.

    133 of 144 people found this useful

  • 1.0 out of 5 stars

    Doesn't work

    • Written by from Monroe

    I bought this months ago when my CD/DVD player on mac got object stuck into. This will not take a CD or DVD. Can not get a CD blank or a new one to see if or how it works. tried everything. won't work. It is really less than a one star!!!!! That was $79 plus tax and shipping wasted.

    82 of 94 people found this useful

  • 1.0 out of 5 stars

    doesnt even work - very frustrating

    • Written by from Hook

    I bought my drive today and have to say I am very disappointed. It wont burn anything...plays DVD fine bit i can burn photos to it or files. I put a blank DVD in and it doesnt even recognise it.....so going straight back to apple tomorrow very frsutrated customer

    76 of 85 people found this useful

  • 1.0 out of 5 stars

    not reliable!!!

    • Written by from nyack

    the drive makes it impossible to eject a disk!!!! stick to samsung

    75 of 87 people found this useful

  • 1.0 out of 5 stars

    Won't accept a dvd with a label

    • Written by from Howell

    Pretty much a piece of doo-doo that has a slot that is either too small or the feeder is too dumb to pull in a dvd with a paper label. In their design-is-everything mindset, the geniuses at Apple appear to be once again oblivious to the real world.

    58 of 69 people found this useful

  • 1.0 out of 5 stars

    Barely functions as advertised

    • Written by from Vancouver

    Wow, what a disappointment..
    5.61 GB takes over an hour to transfer from a DVDr.
    Not acceptable, I have an up to date mac pro retina running 10.8.4

    52 of 62 people found this useful

  • 1.0 out of 5 stars

    Problems with CD's

    • Written by from Bentonville

    While the SuperDrive is adequate for copying files or installed a rare CD-based application, it is OK. However, as a method for uploading CD's to i-Tunes, it is poor. It does not have the speed, causing it to get "caught" on a track, spinning for extended periods of time and ultimately scratching the CD. This has happened to me twice in the past week, with 2 brand new, in shrink-wrap CD's. It did not upload all the tracks before "eating" the CD and creating permanent scratches that are deep enough to destroy the CD.

    56 of 64 people found this useful

  • 1.0 out of 5 stars

    New. Used twice WILL NOT WORK!

    • Written by from Guyton

    Two things.....
    This is a simple machine to use, and after two uses, it WILL NOT LOAD a CD.
    I have loaded two software discs ... and this will not load another. There is not a DVD/CD in this device. Just in case, I have chosen EJECT, and nothing happens, and it will not accept my software CD.

    Ridiculous. This is supposed to be the superior product !

    43 of 48 people found this useful

  • 1.0 out of 5 stars

    RETURNING IT TOMORROW!

    • Written by from Chula Vista

    It doesn't work! Tried following instruction booklet and several hours of searching for why it refuses to play the DVD's that work on a PC. This unit must be defective so I'm returning it tomorrow. My new Retina McBook Pro seems to be incompatible with this Apple USB SuperDrive...too much effort in vain! (I knew I should have insisted on the sales person helping at the store but she said it's a simple "plug and play"! Sorry...it doesn't play!!!

    42 of 47 people found this useful

  • 1.0 out of 5 stars

    this is not good or at least the one you sold me was

    • Written by from Darwin

    The drive you sold me would not eject any DVD i put into it I am not a very happy camper at the moment

    56 of 71 people found this useful

  • 1.0 out of 5 stars

    Piece of Cr@@

    • Written by from Arlington

    If all you want to do is watch DVDs this works just fine...
    But if you want to burn an audio CD you're screwed. I've been trying to burn CDs for hours and everytime the tracks have skipping in them. I had my computer laying on a bed and decided that was the problem. Switched to a table and had the same problem...

    66 of 74 people found this useful

  • 1.0 out of 5 stars

    Fine when it works. Usually it doesn't.

    • Written by from Houston

    Bought this to use with a new mac mini without a cd/dvd drive. When it works, it's fine. Unfortunately it usually *doesn't* work. Plug it into any port on the mini and get the dreaded "A USB device needs more power" message - even when it's plugged directly into the back of the mac!

    I'm ditching this one and looking for another one with an actual power supply.

    64 of 72 people found this useful

  • 1.0 out of 5 stars

    Cannot burn DVD on this thing!

    • Written by from Miami

    I need to burn a sideshow to a DVD so I first tried a DVD+RW. It would not allow me to burn to the disc. Then I went online and read somewhere that a DVD-R was needed. I went out and bought the qty I needed and spend $23 to find that it does not burn to those either. I am a new Apple user and cannot understand why the darn manual this thing comes with doesn't indicate what types of DVD's are compatible with it! This shouldn't be so difficult. Still need to burn to a DVD and don't know what to do as I can't just keep buying various types of DVDs hoping that they will work. Unbelievable.

    56 of 65 people found this useful

  • 1.0 out of 5 stars

    Awful

    • Written by from Cedar Falls

    I burned one disk and the drive broke.

    56 of 63 people found this useful

  • 1.0 out of 5 stars

    TERRIBLE!!!

    • Written by from Colorado Springs

    Went back to the store today to return the 1st "SuperDrive" I purchased. The CD would insert, make a bit of noise and then sit it back out. I tried all types of software and nothing worked. I asked the staff to please plug it in to see if it worked (perhaps I was doing something wrong?). They said "Oh we are so sorry! Let's just get you another one so you can get on with your day!" 4 minutes later I was out the door with a shinny new box. Guess what happened?? #2 shinny box doesn't work either!! WTH??!!

    70 of 100 people found this useful

  • 1.0 out of 5 stars

    Love my new 27" Mac but the Superdrive is a dud...

    • Written by from Sherwood Park

    I followed all the instructions to update etc, plugged it right into the Mac (it wouldn't even turn on through a usb hub) even went to the online chat for help and all it does is take in the DVD or CD ( I tried both) begin to make all the right noises... then spits out the DVD/CD.
    I thought maybe I had a "one off" dud, but after reading some of the other testimonies... I'm not to sure about that
    Back to the store it goes and hopefully the replacement will be five stars

    49 of 65 people found this useful

  • 1.0 out of 5 stars

    Painfully slow

    • Written by from Las Vegas

    This is the slowest DVD drive I've experienced in ten years. When installing software from DVD, it takes between 2-3 hours per DVD, regardless of the software I'm installing. I'm now looking at a 10 DVD software install which will likely take over 24 hours. Overpriced, extremely underpowered, and very disappointing.

    57 of 95 people found this useful