• 1.0 out of 5 stars

    Won't accept a dvd with a label

    • Written by from Howell

    Pretty much a piece of doo-doo that has a slot that is either too small or the feeder is too dumb to pull in a dvd with a paper label. In their design-is-everything mindset, the geniuses at Apple appear to be once again oblivious to the real world.

    58 of 69 people found this useful

  • 1.0 out of 5 stars

    Barely functions as advertised

    • Written by from Vancouver

    Wow, what a disappointment..
    5.61 GB takes over an hour to transfer from a DVDr.
    Not acceptable, I have an up to date mac pro retina running 10.8.4

    51 of 61 people found this useful

  • 1.0 out of 5 stars

    Problems with CD's

    • Written by from Bentonville

    While the SuperDrive is adequate for copying files or installed a rare CD-based application, it is OK. However, as a method for uploading CD's to i-Tunes, it is poor. It does not have the speed, causing it to get "caught" on a track, spinning for extended periods of time and ultimately scratching the CD. This has happened to me twice in the past week, with 2 brand new, in shrink-wrap CD's. It did not upload all the tracks before "eating" the CD and creating permanent scratches that are deep enough to destroy the CD.

    55 of 63 people found this useful

  • 1.0 out of 5 stars

    New. Used twice WILL NOT WORK!

    • Written by from Guyton

    Two things.....
    This is a simple machine to use, and after two uses, it WILL NOT LOAD a CD.
    I have loaded two software discs ... and this will not load another. There is not a DVD/CD in this device. Just in case, I have chosen EJECT, and nothing happens, and it will not accept my software CD.

    Ridiculous. This is supposed to be the superior product !

    43 of 48 people found this useful

  • 1.0 out of 5 stars


    • Written by from Chula Vista

    It doesn't work! Tried following instruction booklet and several hours of searching for why it refuses to play the DVD's that work on a PC. This unit must be defective so I'm returning it tomorrow. My new Retina McBook Pro seems to be incompatible with this Apple USB SuperDrive...too much effort in vain! (I knew I should have insisted on the sales person helping at the store but she said it's a simple "plug and play"! Sorry...it doesn't play!!!

    42 of 46 people found this useful

  • 1.0 out of 5 stars

    this is not good or at least the one you sold me was

    • Written by from Darwin

    The drive you sold me would not eject any DVD i put into it I am not a very happy camper at the moment

    54 of 69 people found this useful

  • 1.0 out of 5 stars

    Piece of Cr@@

    • Written by from Arlington

    If all you want to do is watch DVDs this works just fine...
    But if you want to burn an audio CD you're screwed. I've been trying to burn CDs for hours and everytime the tracks have skipping in them. I had my computer laying on a bed and decided that was the problem. Switched to a table and had the same problem...

    66 of 74 people found this useful

  • 1.0 out of 5 stars

    Fine when it works. Usually it doesn't.

    • Written by from Houston

    Bought this to use with a new mac mini without a cd/dvd drive. When it works, it's fine. Unfortunately it usually *doesn't* work. Plug it into any port on the mini and get the dreaded "A USB device needs more power" message - even when it's plugged directly into the back of the mac!

    I'm ditching this one and looking for another one with an actual power supply.

    63 of 71 people found this useful

  • 1.0 out of 5 stars

    Cannot burn DVD on this thing!

    • Written by from Miami

    I need to burn a sideshow to a DVD so I first tried a DVD+RW. It would not allow me to burn to the disc. Then I went online and read somewhere that a DVD-R was needed. I went out and bought the qty I needed and spend $23 to find that it does not burn to those either. I am a new Apple user and cannot understand why the darn manual this thing comes with doesn't indicate what types of DVD's are compatible with it! This shouldn't be so difficult. Still need to burn to a DVD and don't know what to do as I can't just keep buying various types of DVDs hoping that they will work. Unbelievable.

    56 of 65 people found this useful

  • 1.0 out of 5 stars


    • Written by from Cedar Falls

    I burned one disk and the drive broke.

    55 of 62 people found this useful

  • 1.0 out of 5 stars


    • Written by from Colorado Springs

    Went back to the store today to return the 1st "SuperDrive" I purchased. The CD would insert, make a bit of noise and then sit it back out. I tried all types of software and nothing worked. I asked the staff to please plug it in to see if it worked (perhaps I was doing something wrong?). They said "Oh we are so sorry! Let's just get you another one so you can get on with your day!" 4 minutes later I was out the door with a shinny new box. Guess what happened?? #2 shinny box doesn't work either!! WTH??!!

    69 of 99 people found this useful

  • 1.0 out of 5 stars

    Love my new 27" Mac but the Superdrive is a dud...

    • Written by from Sherwood Park

    I followed all the instructions to update etc, plugged it right into the Mac (it wouldn't even turn on through a usb hub) even went to the online chat for help and all it does is take in the DVD or CD ( I tried both) begin to make all the right noises... then spits out the DVD/CD.
    I thought maybe I had a "one off" dud, but after reading some of the other testimonies... I'm not to sure about that
    Back to the store it goes and hopefully the replacement will be five stars

    47 of 62 people found this useful

  • 1.0 out of 5 stars

    Painfully slow

    • Written by from Las Vegas

    This is the slowest DVD drive I've experienced in ten years. When installing software from DVD, it takes between 2-3 hours per DVD, regardless of the software I'm installing. I'm now looking at a 10 DVD software install which will likely take over 24 hours. Overpriced, extremely underpowered, and very disappointing.

    57 of 95 people found this useful

  • 1.0 out of 5 stars

    Problematic Right Out of the Box

    • Written by from Hammonton

    I bought my external SuperDrive last week and cracked it open today to rip audiobook CDs into my iTunes library. Much to my great aggravation, this "Super"drive couldn't rip CDs until each disc was re-inserted multiple times and/or I repeatedly plugged/unplugged the USB connection on the drive. Through most of my adult life I've been such a huge proponent of Apple products and have owned multiple computers/iMacs/MacBooks over the years (along with multiple variants of iPods, iPhones, Time Capsules, etc). So for an Apple product to not work properly out of the box is both surprising and, based on my prior history with their products, entirely disappointing. This review is based on the drive I currently have on hand. I will return this POS tomorrow and see what happens. If so, I will write a new review. But for now, if I could give this thing a zero stars I would.

    105 of 138 people found this useful

  • 1.0 out of 5 stars

    A Poor Excuse

    • Written by from Oakland Park

    Unit comes nicely packaged and looks like it would be a quality Apple product. Alas upon close inspection the unit is flimsy and the cord is not at all designed for portability. After just over 3 months the unit bit the dust and won't even turn on.

    71 of 94 people found this useful

  • 1.0 out of 5 stars

    "Super"?... How about a Regular that works?

    • Written by from Torrance

    After reading a number of 1- and 2-star reviews I was skeptical. I thought these people must be doing something wrong. I had just bought a new iMac (no DVD Drive anymore, folks) and decided to go against the grain and get a DVD drive after all (still, I wouldn't dare dreaming about a Blue Ray drive). So I went out and bought one. Little did I know I'd be writing a nice 1-star review in no time. The Super Hero was DOA from Santa Monica to Culver City or about 10 miles. I couldn't believe that under a labyrinth of ribbons and complicated shiny cellophane contraptions there lay a piece of dead junk at the bottom of its modernistic white coffin. Talk about pretentious! To make double sure my machines were in order I plugged it to both my iMac and my MBP. Da Supa Jive was neither seen by any of them nor would it accept a DVD. I should have known better. When Apple says, "No DVD," it means it. Even if you go ahead and buy one. Tomorrow back in the car, 10 miles in, ten miles out, like I got nothing better to do. Oh, well. I hope it tilts the star-rating balance by a notch.

    50 of 96 people found this useful

  • 1.0 out of 5 stars

    poor design and performance

    • Written by from Bainbridge Island

    I bought a Macbook Air and the external USB "super" drive to import CD's and movies. It has not been super. The USB Superdrive will not eject my CD. This has been intermittent from the start but I could usually get the CD to eject by using Finder to display the drive and ejecting from there. It just grinds away and then reloads.

    Why isn't there an eject button on the drive itself? I don't want to take it apart just to get my disc out.

    I'll be pursuing a replacement under the warranty.

    58 of 86 people found this useful

  • 1.0 out of 5 stars

    Still cannot use superdrive

    • Written by from Groton

    Followed directions to update software but it still does not recognize the drive nor will it accept a disk.

    46 of 70 people found this useful

  • 1.0 out of 5 stars

    How do I make it work?

    • Written by from Sebastopol

    Yesterday I bought a new IMAC 27 and sadly learned that my DVD players don't have outputs that connect to the IMAC input ports so today I bought the USB Super Drive which the Apple salesman assured me would work with the computer. It seems simple. The installation instructions , all of them, say to update the soft ware and plug the Super Drive into a USB port. I did that. No where on the computer could I find any indication that it was installed. System Preferences has an icon for CDs and DVDs but that tells me nothing. I inserted a half dozen CDs and DVDs, including some made specifically for MACs. The Super Drive sucked then in, held them about ten seconds, then spit them out. Nothing appeared on the screen to indicate that they were read. I can't find any instructions anywhere.

    60 of 89 people found this useful

  • 1.0 out of 5 stars

    Dead in the box.

    • Written by from SANTA MONICA

    Purchased brand new. Plugged it in and it was dead. It doesn't deserve the one star I was forced to give. I guess the one star is for the packaging.

    50 of 104 people found this useful