• 3.0 out of 5 stars

    Does its job but.......

    • Written by from Cayucos

    Bought 2 for ranch iMacs. Plugged in and it seems to do the job right away so 5 stars there. It was the complete opposite of Western Digital where you have an onslaught of vague instructions and then have a blast with all the glitches. And I mean ALL the glitches ALL the time. Even following their instructions doesn't change what is suppose to change. Anyway, the problem here is the LACK of instructions. Had to call customer service and I knew more about their website and available downloads/info for device than he did (nice fellow though). But there was a whole lot more to this conversation with him than what I am going to write. It was ludicrous. And that was just trying to find out how to password protect this in case of theft. It went downhill from there on any topic you can think of - I mean you had to be there to hear it! Horrible software interface and customer support (but again nice guy probably new). All that gets a negative one star. So I figured 3 stars was fair overall. Maybe I can stumble on the answers later myself.

    16 of 21 people found this useful

  • 3.0 out of 5 stars

    Bad Connection

    • Written by from Evanston

    I'm disappointed in this drive's connection. The USB 3.0 cable doesn't lock into the drive very well. I use it on a laptop, and just moving it (the drive or the laptop) a little will disconnect the drive. Buyer beware.

    40 of 49 people found this useful