• 4.0 out of 5 stars

    The Good and The Bad...honestly.

    • Written by from Glendora

    First, the bad...which is the most important.

    Does it work reliably?
    The answer is NO. As of this date, it doesn't matter who else has posted reviews, the DropCam is NOT 100% reliable! I can say this with confidence because of others' experience whom I'm working through the same issues. The DropCam CVR servers/network causes multiple drop-outs. This knocks the camera AND recording offline. These drop-outs can range from 30 seconds to permanent.

    There's no mechanical Pan/Tilt/Zoom; any adjustment is done digitally, and must be within the current frame. Artifact become pretty severe at full zoom which is around 8x by their claim.

    The microphone (for talking through the camera) function is virtually worthless due to extreme network lag of at least 10 seconds. Recording is fine, however, since it's synced with the video.

    This is a SINGLE CAMERA monitoring system; one at a time. So, even if you have multiple cams, and use the iPad, you'll only be watch LIVE on one camera. Plus, at $200 each, I don't know how many people would want to install 4 or 5 of these.

    As for the good...

    The technical support staff seems to be very busy, probably handling all the latency issues, but is very courteous and fairly responsive. They seem to want to address the network issues as hardware, but...we'll see.

    This is a very nice camera with a very good picture, wide angle, and REALLY GOOD IR for night-vision!

    The motion-sensing works very well as does the sound-triggers.

    The software-both iOS and MAC-is decent albeit very basic. The UI is pretty and ormal and takes some getting used to in order to navigate.

    The setup is near perfect; about as simple as you can get.

    Range is "ok"; not quite as strong of a receiver as an iOS or Laptop, but not too bad.

    It's powered by a USB cable, which is kind of good. It means a fatter cable than necessary for just power, but it serves as the setup cable as well...which isn't needed except for setup. You can use their power adapter...or, you could use any other USB source such as a battery-pack, laptop, etc. This is useful for locations that don't have a plug, but limited to battery life. This little camera gets pretty warm, so I'm guessing the current draw is pretty heavy.

    The design is cool, efficient, and the quality looks near perfect.

    385 of 429 people found this useful

  • 1.0 out of 5 stars

    huge disappointment - definitely a very limiting love/hate product

    • Written by from TORONTO

    This product gets a lot of positive reviews, and within a very narrow set of requirements, it can be great. For me it is the most disappointing product I have purchased in a long time.

    First the good.

    1) The image quality is very good in various lighting.

    That's it. No more good.

    1) ALL video gets sent out through the internet before coming back to your house. Besides the creepy factor of not being able to disable this, is creates huge delays, and lowers the video quality you can actually see in the end. I have a very fast low latency internet connection, and yet standing right there in the same room with the dropcam, I timed up to a 10 second delay in the so called "live" image. Yes, even if your viewing device is connected to your same home network as the camera, it still sends the video/audio out to the internet and back again. This is entirely inexcusable IMO. Checking on the support website this is the most requested feature yet dropcam by their replies seems to place little priority on it.

    Thinking of using this as a baby monitor? Better think again.

    2) Even though they use public licensed pieces of software to operate the camera, they connection is completely proprietary. That means you can only use their software to view the camera and their software is quite lacking. Other cameras can be used with a wide variety of 3rd party viewing software.

    Hmm. If you could use the dropcam with any standard software, you could choose any number of video recording options should you want such a service. Something is beginning to smell very rotten here.

    3) Dropcam claims you can view the camera through any web browser on a computer. This is not exactly true. The computer viewing experience requires flash which is an ADD ON to browsers, not part of the browser. Flash is such a poor technology that Apple for years now has refused to install it on their computers. You have to add it yourself. If is full of bugs, security holes, slows down your computer. There is a built in browser standard called HTML 5 that all newer browsers support, but forget about that with dropcam.

    4) Want to share you camera video with relatives? Forget about it. Seems you can either share it publicly with the world, or give away the farm by providing your full access login credentials.

    I can't help but come away with the feeling this camera for dropcam is all about continuing to extract money from customers after the sale. It seems the reason for such a poor experience and software design is to lock you in to their "cloud recording" as your only option should you want to record any of your video stream.

    I am returning mine, frustrated that my valuable time, was wasted. Dropcam leaves a bad taste in mouth as to me it seems they are more interested in locking customers into a shoddy proprietary experience in the hopes of ongoing revenue, rather than providing a decent customer product and experience.

    266 of 308 people found this useful

  • 5.0 out of 5 stars

    Dropcam exceeds expectations!

    • Written by from Massapequa Park

    Better than advertised/ Exceptional audio detection, two way microphone, exceptional night vision automatically as it gets dark, alerts for motion and/or audio as desired, allows multiple private viewers anywhere in the world with login and password on the internet, make video clips and e-mail, tweet or put them on YouTube, wide view, crystal clear picture, move it around the house as needed, remote storage of video by Dropcam and even if they steal the cameras you still have access to the video. Much more than meets the eye.

    154 of 204 people found this useful

  • 1.0 out of 5 stars

    BAD Product that could have been great

    • Written by from Santa Monica

    Although the good is that it is well engineered, the bad is that the bean-counters apparently took over software development.

    You CANNOT RECORD ANY VIDEO LOCALLY. You must pay $100-300 per year for them to store video data (motion-sensed, so not much data). AND, they will only store 7 to 30 days of recordings before purging.

    Why, why, why, do they not just let me connect this to through its USB or local Wi-Fi connection to my always-on home computer, to record as much as I want? The software decision that limits CUSTOMER options makes this product an absolute non-starter.

    AVOID! Buy a cheap web-cam and find some open-source software instead.

    39 of 43 people found this useful

  • 1.0 out of 5 stars

    This Camera Requires a Monthly fee to work

    • Written by from Regina

    They should be giving out the camera's for free because they are going to charge to either $10/ month or $30/month in order to use this camera. Plus if you buy a second camera they charge even more for EACH camera This is hidden from the requirements and a total rip off IMVHO. If you don't mind over paying for these subscription fees- then it's a OK camera sound is good. The zoom is waste of time - it would be better to have a narrow field with better picture quality there are 7 zoom levels all of them are useless. The picture quality is passable but I would NOT call it HD even thought they do. Super disappointed it's going back to Apple for refund.

    31 of 42 people found this useful

  • 5.0 out of 5 stars

    Don't pay much attention to the negative reviews here

    • Written by from Toronto

    I am an electronic surveillance professional working in the field for many years, so I've seen and installed countless different types of analogue, digital, and IP camera systems. The biggest misconception I notice with most people is they expect FAR too much out of these types of cameras. Stop letting Hollywood fool you. I install professional camera setups daily that are exceedingly far more expensive than this product alone, and quite frankly, don't necessarily work as well and aren't nearly as simple to set up. The video quality out of this little device is easily equivalent to that of a unit 5X it's cost. Is this device the best quality home surveillance camera on the market? Of course not. However, the quality you get out of this device for the price you pay is well worth it. As reported, there is a little delay while viewing the camera image online (the reported 10 seconds is a bit of a stretch), but you will get that from ANY camera system viewed remotely. I said "delay", not "lag", like previous reviewers have - in the industry those are different terms with different meanings. The delay is nowhere near substantial enough to no longer be considered real time. This camera can't be accessed on the local network, only via the "cloud", which has it's pros and it's cons. It also can record only in the cloud, which again has it's pros and it's cons. The optional cloud recording feature does have an additional cost, but you get the peace of mind knowing that your footage is in a monitored data centre and not stored in your home, where can be damaged by fire, water, power loss, power surge, theft, etc. It would be nice to have the ability to store locally as well, however you would then have the cost of maintaining a local storage device (with constantly spinning hard-drives, these break more often than one might think, resulting in costly hard-drive replacements). Ultimately, these cameras are fantastic for the price, image quality, streaming quality, uptime, recurring costs, secure connections and recording, and ease of setup. If you're looking for a indoor home monitoring solution, this is your device. Keep in mind that if you have the optional cloud recording service, your camera is streaming constantly through your network connection (I've noticed around 3GB transferred per day - make sure you have enough available bandwidth on your internet plan).

    20 of 21 people found this useful

  • 5.0 out of 5 stars

    Don't be scared away by bad reviews

    • Written by from Arlington

    The camera is great. It works in natural light and the infrared is great at night. We use it as a baby monitor. We used to have an Infant Optics video monitor but its range was severely limited (had problems connecting from second floor to basement) and the monitor kept turning itself off. So to upgrade we read all of the reviews for similar cameras like Foscam and D-Link. Luckily we were not scared away by the negative reviews for Dropcam because it took minutes to set it up and get it working with our Verizon Fios router and our multiple array of istuff (IPhone 4S, iPhone 5S, iPad Air, Macbook Pro and Macbook Air).

    None of the supposed "drawbacks" have affected us at all. There is a slight lag because the signal goes out over the internet and then comes back to your iPhone or iPad, but it is only 3-5 seconds. This has not been a problem for us. We also have not cared about any of the other "issues" like not being able to record video locally. We tried the recording service and it worked fine but we stopped using it because we had no need for it.

    If you want something to work out of the box with all of your wonderful apple products, then get the dropcam. If you want to fiddle with your wireless network and forward ports and attach NAS devices, then there are obviously other options available.

    12 of 13 people found this useful

  • 3.0 out of 5 stars

    Needs work

    • Written by from Brandon

    So far not too impressed.
    FYI phones require iOS 6 or newer.
    I was running the old 5.1.1 and had the update phone.

    Now I rum the iOS 7.0.4 (which I don't care for) however I updated phone just for this product.
    The camera disconnects every 2 -3 minutes and has about a 20 second delay if/when it connects


    Maybe the app requires an update to run the 7.0.4 iOS .??

    The cost of iCloud recorded video storage seems quite reasonable ...,. If camera is actually recording.

    Great idea & hope app updates arrive.

    30 of 50 people found this useful

  • 5.0 out of 5 stars

    Perfect for my needs!

    • Written by from Jersey City

    While some of the other reviews have valid points (zoom becomes very distorted,lag in voice feature), this was an exceptional purchase for me...I use it to monitor my 85 year-old mother who has mild dementia. Being able to look in to make sure the oven is off gives me a piece of mind while still allowing her to live an independent life. The video is clear and the set-up was unbelievably easy. The e-mail alerts is another fantastic feature. When short on time all I need to do is check my e-mail to make sure she is moving around. I absolutely love this product and would not hesitate to recommend to friends and family. In regards to the cloud service, $99 a year for 7 days of rolling footage is very reasonable. Holly, in customer service has been extremely helpful and very responsive with my questions.Don't hesitate to buy...

    9 of 11 people found this useful

  • 3.0 out of 5 stars

    Overall Great Product

    • Written by from Welland

    Everything from design and construction to packaging and customer service is great! Just a couple things that would improve this camera: A remote zoom feature would be a definite plus and a weatherproof housing (to allow outdoor use) would make this thing perfect.
    Having to pay for the CVR is a bit disappointing (I would have preferred to pay a little more and had a lifetime recording service included).
    For the most part, I am quite happy with my dropcam.

    8 of 10 people found this useful

  • 5.0 out of 5 stars

    Easy to Install

    • Written by from Niagara Falls

    After struggling for several years with various D-Link cameras this one was an absolute joy to set up and install. It easily integrated with our Mac's and iPad's and the quality of the image and angle of view are impressive. It is still early days but my initial impression is very positive.

    6 of 7 people found this useful

  • 5.0 out of 5 stars

    You get what you pay for

    • Written by from Bedford

    Purchased two of the units. Could not use iPhone to configure, plugged into macbook everything was simple.

    Excellent night vision, much improved over the Non pro unit. All the functions can be adjusted remotely.

    If unit becomes disconnected I get an email confirming. Had to use tech support once for a disconnection issue. Very

    fast response, solved the problem. Got a follow up to confirm problem fixed. Getting a third unit shortly.

    Excellent camera. DVR function is very easy to use.

    6 of 7 people found this useful

  • 1.0 out of 5 stars

    Putting the "Drop" in "Cam"

    • Written by from Glendale

    2 cameras @ $200 = $400 + 1 CVR plan @ $150 = $550. Distance from router = 14'. Walls in between = 0. Disconnected from Wifi = every day. Wifi speed is 21.42 download and 2.14 upload = no excuse.

    Don't read another review. This product is unreliable junk.

    7 of 10 people found this useful

  • 5.0 out of 5 stars

    Great Camera Monitoring Device!

    • Written by from SAN DIEGO

    The Dropcam Pro exceeded all my expectations! It was easy to install. The camera has been very reliable and having it gives me a great sense of comfort because I can check in on my home anytime I want when I'm not there. The email alerts when there is a noise or activity are useful and if I'm not near my computer, but I do have my iPad or iPhone handy, I can easily check the camera using the appropriate apps to see what caused the alert. The low cost of the camera and cloud subscription are well worth it for the comfort I have knowing that my home has not been broken into while I'm not there. If my home was broken into I'd be able to take quick action and call the police. I'd also be able to give the police a recording from the cloud recording. Thanks Dropcam!

    6 of 8 people found this useful

  • 5.0 out of 5 stars

    Great Product and Great Support

    • Written by from San Jose

    Hallmarks of an Apple product: it just works! I purchased quite a few Dropcam Pros and one of them actually stopped a burglary in progress: the perp took one look at the Dropcam and fled! Now my neighbors are buying them and the local police are using my footage to help catch the crook! You can't go wrong with Dropcam!

    10 of 16 people found this useful

  • 4.0 out of 5 stars

    Best product of its kind on the market.

    • Written by from Boulder City

    The drop cam performs as advertised. The picture is sharp and the colors are true. The set up is quick and easy not like similar products that create a nightmare trying to connect to the internet. Very Apple centric and not a Windows product with Apple compatibility as an afterthought. Good support with a user friendly website and informative forums. I would have given the product five stars if it were not for the additional charge for data storage for additional cameras. Data storage for one camera is comparatively expensive and charging more for additional cameras is just greedy. Good value and quality well worth the slightly expensive price.

    5 of 6 people found this useful

  • 2.0 out of 5 stars

    Liked at first, now I cannot recommend

    • Written by from MILWAUKEE

    I bought this camera for my house to monitor my dogs from my office. The younger of the two dogs had gotten to be a little destructive so with the microphone and speakers, easy set up and price it sounded like a no brainer. After a week I liked it so much I bought a second one to have more coverage of the house. All worked pretty well at first with a few connection problems here and there. The dog got yelled at from work, stop destroying completely plus it's just cool to see what they are up to during the day as well as the coming and goings of the dog walkers, cleaning people etc... I have had them for over a month now and the connection issues are really wearing on me. I mainly use the ipad app on my ipad air. I have a smaller 2500 sq ft house with a very strong internet signal in every room. Both cameras are one room away from my newer Apple router and I have the fastest internet available from my cable company. My work internet is the fastest possible connection available due to job requirements. With all that, there is never a period longer than 5 minutes or so where I don't lose a connection. I either get the spinner saying "loading" or the blank "lost connection" screen. Most times it comes back but it takes a while or I switch cameras or close and reopen. They should have had time to work the bugs out of this by now. Yes it's a lot less than installing full home security system and easy to use and set up but what's the point if it can't keep the video rolling for more than a few minutes. I'm past the return period so will probably sell on ebay and look for higher quality.

    5 of 7 people found this useful

  • 5.0 out of 5 stars

    Easy to set up, easy to use.

    • Written by from CLAREMONT

    I bought the dropcam for work after a theft. Integrating into the work network was a bit of a challenge since the work network needed some kind of login credential. I then connected an Apple airport express to the work network which provided an always on wifi link for the dropcam. To protect my work network, I placed a password on the airport express. Logged into the airport express once with the dropcam and voila, 24-7 monitoring for thieves!.
    I plan to set one up at my aging parent-in-law's kitchen to keep an eye that everything is normal.
    I subscribed to the recording service (1 week) which lets me go back and "scrub the tape" every time the camera detects a motion/noise and alerts me by email.
    In a nutshell: It's like an Apple product, it just works! :-)

    4 of 5 people found this useful

  • 5.0 out of 5 stars

    Great camera

    • Written by from MARINA

    This is a great product but most of all the company has great product support and customer service. My first camera had a defect and quit within seven days, I contacted Dropcam and they immediately sent me out a replacement camera and I was back up and running in no time. All this is very important to me and my wife considering that we have a 20-month-old baby and the Dropcam is our primary baby monitor. Thank you Dropcam for everything you guys are great.

    4 of 5 people found this useful

  • 5.0 out of 5 stars

    My new Dropcam

    • Written by from PALM SPRINGS

    What a great company to do business with. My new Dropcam did not work - I returned it and within a couple days I got a new one. This is my Dropcam #3 - all are working fine. It is such a pleasure to see and talk to my dogs when we are away. And yes, because of the sound they have figured out where the Dropcams are located and look right at me.

    4 of 5 people found this useful