• 5.0 out of 5 stars

    Recommended!

    • Written by from Annapolis

    This is a huge improvement over all traditional or programmable thermostats. The ability to remotely access and command it is reason enough to own one or more, if you have multiple zones, as you can command or manage them from a single location, even after you've gone to bed. It's ability to sense when you have left the premises means you'll never again heat or cool an empty house because you forgot to set it before leaving. You'll get useful reports of your most recent 10 days of energy use, and will wish it was at least a full month to compare with your utility bill. It's relatively simple to install and set up initially, but has enough depth of options to satisfy your "control freak" tendencies. When auxiliary heat is needed, it isn't smart enough to keep the heat pump running continuously, but is otherwise pretty with it. Since it is online and can be continuously updated with new software, it should get even better with time.

    2 of 3 people found this useful

  • 1.0 out of 5 stars

    Great product, but don't upgrade yet, especially if you live in the South

    • Written by from SLIDELL

    Have had my nest almost a year. Installed it the end of last summer. Love all its features except 2:

    The first is the way it plugs into the wall. It is very easy for family members to knock it off the wall while trying to set it. It is better set from your iPhone. This would not be an issue if people were not playing with it so much do to the main issue in the next paragraph.


    The main issue with the Nest is the lack of ability to control humidity settings. My old thermostat allowed this. I have discovered that living in the South, this is a very important feature for comfort.

    When the nest turns on to cool the house, the humid cold air is annoyingly uncomfortable. Turning up the ambient room temperature to correct this results in a room that feels to warm after the AC stops blowing. So either you feel a little too cool when the AC is blowing, or a little too warm when it's not. This is not extreme, but just enough to be annoying if you spend time in your house. I don't notice it when I return form work and go to bed, but I do notice it on weekends and days off when I spend time in the house this summer.

    I am well past the learning curve for a new device, and have not solved this, but I do see where the Nest measures the humidity. So it should be possible for the company to allow us to control it.

    Since a basic wired thermostat has a humidity control feature, I am surprised that Nest does not. If I was not so lazy, I would re install my old thermostat. If Nest solves this problem, I will upgrade.

    4 of 8 people found this useful

  • 1.0 out of 5 stars

    Not worth the money

    • Written by from Sandy Springs

    First - Nest lacks the most basic of thermostat functions: Hold Temp. Enthusiasts will tell you the Nest features eliminate the need for it, but Friday was a holiday and there was no way to tell the thing not to run the usual weekday program.

    Second - Auto Schedule makes random unexpected changes. The ability to confirm those changes would be great. My thermostat decided that I didn't want the temp to drop to 70 degrees at 10 PM anymore and cleared that part of the program even though if I made that adjustment, I only did it once. So Auto Schedule is off.

    Third - Auto Away overrides the schedule. So rather than having a comfortable temp in the house when I get home from work, like the program is set for, the thermostat goes to Away when I am at work and I have to interact with it to get it to run the program. What is the point of a schedule if the thermostat doesn't follow it? So Auto Away is off.

    The novelty features of Nest don't really work. I'm pretty sure that the thermostat is not smarter than I am, but it thinks it is and does things it thinks I want. I shouldn't have to interact with my thermostat regularly to get it to do what I want it to, but that is what the Nest requires.

    There are less expensive wifi connected thermostats that do what the Nest does. They don't have the fancy metal ring around them, but that is about all you are getting for the extra money. I wouldn't buy another one.

    3 of 4 people found this useful

  • 1.0 out of 5 stars

    Like Google, I bought them and now I'm stuck with them....

    • Written by from Erinsville

    The NEST Thermostat and NEST Protect.... the truth.



    I have owned both of these item since they came on the market. I thought they would be good to have to protect our home and allow us to communicate with the items and control our home while away. After owning both of these for some time now this is our experience.



    Our home:

    We live in rural Ontario. We have an all electric home with 200 Amp service and a 15KV generator to supply power when the power goes out. Our ISP provided a Siemens Modem and behind it we have an Apple Extreme 801g/n router to provide wifi. We now also have a UPS to handle the wifi until the generator starts during a power failure. Even in a power failure our ISP provides Internet access.





    The NEST Thermostat:

    It was easy to install and worked right out of the box. It is easy to use in person and controls our electric heating just fine. It was only after a power failure we began to see the issues. The NEST does not like to reconnect to our wifi after a power failure. I have always had to wait until I return home, walk to The NEST and select “wifi” and press it. Then it connects. The NEST is only 3 meters from our wifi router and signal strength is reported to be “excellent” at 86% when tested. So signal is not the issue. To get around this I’ve installed a UPS so the wifi never drops. This has solved this issue it would appear at the moment. No battery issues so far. Other issues: It has no idea where we live. I had to trick it during setup as our location is not available. Occasionally it complains about setup issues that when checked don't exist. On occasion it will not light up when approached even though this feature is turned on. I have to poke it to get it to light up. All else appears OK. Do I trust it for an extended vacation in the winter: NOT ON YOUR LIFE.



    The NEST Protect:

    We purchased 2 of these when they hit the market. Installation was easy and they both worked out of the box. The issues with both of these units are the never-ending stream of false alarms, always when we are away. We rush home to find NOTHING.!! Even while writing this our bedroom NEST Protect went off telling us about smoke in the bedroom that isn't there. We’ve received Emails telling us our bedroom is full of smoke. When we arrive home our cat is sleeping on the bed so we can safely assume the alarm in the house did nothing. We’ve had alarms of power outage when there was none. We’ve had alarms of fire when there was none. THEY ARE A PAIN.



    The NEST Support:

    In a word: it’s non-existent. When you refer to the web site there is a “Contact Us” area but it only takes you to another page which lists HELP and The Community. In other words “You bought it and you’re stuck with it and we don’t want to talk to you to help you with your problems”. If you do leave comments in The Community someone will answer but it’s days later.



    I would in no way recommend either of these products to anyone but I did buy them and yes I’m stuck with them. I may end up dumping them on eBay and going back to Honeywell products that actually do work.

    3 of 4 people found this useful

  • 1.0 out of 5 stars

    Great in theory- terrible in reality

    • Written by from New York

    If you are soul owners of a home and have no guests- nest rocks. Otherwise think twice. First thing is anyone over the age of 50 or isn't totally mac savy won't know how the heck to operate it and you'll be graced by crazy energy bills because guests self adjust the settings without you knowing- fun times:) That's what it comes down to, if you have guests in your home, and live in your home with a constant stream of friends and family- this system is not realistic and will end up quadrupling your energy bill.

    4 of 13 people found this useful

  • 5.0 out of 5 stars

    Great Product. But Let's Get Practical

    • Written by from Pasadena

    I purchased my Nest a week ago. So far it is running as advertised. No issues. I won't talk here about long-term reliability, because I've only had it a week. I would, however, like to add some perspective on installation - in particular, installation time.

    I've read a number of reviews that say you can install the Nest in 15 minutes or so. Be careful about such rosy estimates. First, you have to open the box, get familiar with the contents, and read the instructions. That takes several minutes alone. Once you do that, you have to get to your heating/AC unit and find a way to turn it off. Not all units have a simple "off" switch-mine certainly didn't. So you will either have to find the circuit breaker for your heating unit or the power cord. Depending on where your unit is located, this can take a few minutes. Then I had to disconnect the old thermostat, identify the wires, and use the compatibility check on Nest's web site to confirm the Nest would work for me. Again, several minutes. Then I had to attach the Nest to the wall. As you might guess, the holes for the Nest screws did not match with the holes for the old thermostat, so I had to drill new holes for the Nest screws. Finally got the holes drilled, attached the Nest to the wall, connected the wires, plugged heating/AC unit back in, and, voila! Success! But the entire process took well over an hour - not including the wireless setup and software download. This isn't Nest's fault - it simply reflects the reality of safely installing a sophisticated piece of equipment.

    Again, the unit is working fine, which is why I am giving it 5 stars. But don't rush into this installation thinking it will be a 10-15 minute job. If you do, you will become impatient, make mistakes, and find yourself unfairly hating a very good product.

    1 of 1 people found this useful

  • 5.0 out of 5 stars

    Amazing Product

    • Written by from Brandon

    This thermostat is amazing, it has helped with my energy bill more than any other thermostat that I have tried over the past 10 years.

    2 of 2 people found this useful

  • 5.0 out of 5 stars

    Love the nest

    • Written by from Winnipeg

    The thermostat worked perfectly from the moment of install. The app was easy to use and easy to adjust. Love the fact it auto aways or I can set it from where ever I am

  • 1.0 out of 5 stars

    Great Design, horrible product with major issues

    • Written by from Riverside

    The Nest has the beauty of Apple design but poor quality product

    The product installs easily and support is good

    After running fine for a couple months I came home to both my furnace and air conditioner running at the same time. This was for three days and house was 90 degrees. The energy costs alone are greater than any potential savings. The danger factor alone for this known problem is high and I can't believe they don't recall the product.

    I received no alerts or anything on the iphone app. It only pretends to be intelligent for minor features. It is has little intelligence for reliably heating and cooling your house which is the main job.

    I went back to a $25 Honeywell thermostat from Home Depot and everything is fine. Nest will replace unit but how could you trust the device.

    3 of 6 people found this useful

  • 1.0 out of 5 stars

    Can't hold comfortable setting

    • Written by from Bothell

    It looks good and the remote interface isn't bad but, but it allows the temperature to swing almost 2 degrees in either direction of the set temperature. This leaves you feeling too hot or too cold most of the time. It also make the set and forget ability of a programmable thermostat useless because you have to constantly adjust it. Going back to my ugly, no remote interface Honeywell.

    3 of 7 people found this useful

  • 3.0 out of 5 stars

    Monitored My Home From 1,800 Miles Away

    • Written by from Carman

    Spent the winter in Arizona and monitored my home's temperature in Carman, MB via iPhone, iPad and a PC. Great! Still can't believe they haven't built in a notice system that would send an email if furnace fails to start on demand and temperature drops. Given that one's login credentials include the email address, it seems like the infrastructure is all there. Someone just needs to activate it.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Motherboard Chatter Causes Problems

    • Written by from Calgary

    We own a three-year-old York furnace. I installed the Nest thermostat before winter. Throughout the winter we had several problems with the furnace – we had to replace the motherboard twice, fan and other repairs. The technician finally diagnosed that the Nest kept making calls to the furnace turning it on and off (chatter). We have since replaced the Nest with a regular thermostat and have experienced no problems. This was a very expensive experiment. Cool product, but does not appear to be ready for mainstream …

    2 of 3 people found this useful

  • 5.0 out of 5 stars

    If you do the research and install correctly, it works!!

    • Written by from Colorado Springs

    We were looking to upgrade our current thermostat and found the Nest. we did the research before hand -- took a picture of our existing wiring set up, sent to Nest, and they replied our system was compatible.

    bought off Amazon, arrived two days later. got the box, read the instructions to include the install picture we got from Nest earlier. Took less then 10 mins to install. One thing, once you get it powered and working, it automatically starts to look for updates. don't worry if you don't get the splash intro screen right off. its installing most recent software. a green light will blink at the top of the unit and a "house" icon will be on the screen. be patient (15 mins or so) as it updates.

    one updated, it goes to work learning your schedule!

    I truly believe most of the 1 star ratings installed this sucker on existing systems it is not compatible with -- and they did not do the research to find out before they bought it. we have now had it for one month, not one issue. looks great, has internet connection to an app, and functions as advertised. highly recommended!

    1 of 1 people found this useful

  • 5.0 out of 5 stars

    Immediate money saving product

    • Written by from Tinley Park

    As soon as we installed this product in our home, we saw our bill start to drop. It is very easy to configure and schedule and it also learns on its own so if you forget to tell it that you are away at work, it will set itself to away for you.

    2 of 2 people found this useful

  • 5.0 out of 5 stars

    Nest

    • Written by from North Muskegon

    Very simple to install. Works great just a spectacular device.

    2 of 2 people found this useful

  • 5.0 out of 5 stars

    Simplicity at its finest...

    • Written by from Lewisville

    This was extremely easy to setup and use. I will never use any other thermostat as long as I live.

    2 of 3 people found this useful

  • 5.0 out of 5 stars

    Love this!

    • Written by from Kansas city

    I installed the nest myself and had no problems. Our home is fairly new so all of the wires were the right ones. I had a few questions and the Nest customer service was great! I love being able to control our thermostat when I am not at home. We aren't going to use the setting where it learns our home and away from home pattern because we have crazy schedules and its never the same.

    2 of 2 people found this useful

  • 5.0 out of 5 stars

    NEST is Awesome

    • Written by from Jackson

    I just installed my Nest and I must say I love it. There is no lag in turning on my HVAC system I just dial the temp and the HVAC system is instant on. I bought one to try it out and I absolutely will purchase another. Just a tip when reading these reviews, the one star ratings are from home installers who didn't research their problems or install the NEST correctly. The NEST is NOT an iPhone, it gets power from the HVAC system so you don't need to charge the batteries (Clue one). The battery issue and voltage problems are because it isn't installed correctly (Clue 2). Your HVAC system has an Rc and Rh wire with is Hot (heat) and Hot (cold) in MOST system the Nest can use this for power, but SOME require a common wire (C) which these people obviously didn't install (Clue 3). What happens is exactly what these people describe the NEST works great for a few months and then dies. This is because it has a battery backup to keep its settings during power outages (Clue 4). No I don't work for Nest, I just feel its not right to rip apart a product because someone did a self install incorrectly. Also, I wanted to add this because these misleading reviews almost made me not purchase this unit so do your research and you will see these people didn't install it correctly. Anyway this thing is awesome and I love....

    17 of 18 people found this useful

  • 5.0 out of 5 stars

    Happy and surprised

    • Written by from Lakewood Ranch

    I have to say, pleasantly surprised all the way around.. easy install, has performed over the past 6 month (almost) flawlessly. I say almost, only because it dropped wifi i think 1 time... but seriously, I couldn't be happier... You will enjoy, without doubt!

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    good looking terrible product, made electric bill double~

    • Written by from louisville

    I have tried and tried to get this great looking thing to work, but alas we are putting the old thermostat back on. Frustration, every month with our heating bill out of control, and never able to really regulate the temperature in the house to a comfortable temp. Either freezing or burning up. Randomly turns off after it's turned on for 30 seconds and then comes back on for 5 and then turns off again! Don't waste your hard earned money because it looks so cool! Looks are deceiving.

    9 of 13 people found this useful