• 1.0 out of 5 stars

    Heat bill doubled

    • Written by from Charleston

    Swapped an old digital basic thermo for the Nest in Dec of 13. The aesthetic quality of the Nest had me hooked. I had a professional come by afterwards to check it out because the house was taking forever to heat. He said it was installed properly, just a Nest trait. It kicks on the first stage of heat and runs as much as it can with out utilizing the 2nd stage which really heats the house up quickly. My 1st stage of heat was running constantly. Well, it's been 3 months and average temps were with in a degree of the same time last year and my electric bills have doubled each month compared to last year.
    I requested support from Nest 2 months ago and have received no replies. My Nest is going back for an exchange to something more affordable that works.

    10 of 13 people found this useful

  • 1.0 out of 5 stars

    Stopped working in the middle of a cold night!

    • Written by from Pitman

    Suddenly stopped working in the middle of the night! Woke up to a freezing downstairs and no response from the thermostat. Looks like my 7 month old baby will be sleeping in the cold again tonight. Total rip off!

    12 of 17 people found this useful

  • 5.0 out of 5 stars

    Best gadget purchase of 2012

    • Written by from Omaha

    Awesome product. My "do it yourself" skills are limited to changing light bulbs, but even I was able to install this thing on my own in under an hour. Coolest app enabled accessory I've purchased so far. Very easy to use and intuitive. I would definitely recommend it to anyone.

    9 of 11 people found this useful

  • 5.0 out of 5 stars

    Amazing!

    • Written by from roswell

    This Thermostat is beyond anything that I have seen. It has already saved me money on my heating for this winter. I would recommend it to any to buy!

    9 of 11 people found this useful

  • 2.0 out of 5 stars

    Holy smokes what is with this product?

    • Written by from Sherwood Park

    we bought this thermostat to save a bit of energy but come on! You can't control the temperature, it seems to do its own thing and won't let you override it. I woke up to a house in Canada in the dead of winter at 16 Celsius! My dog was about ready to pack his bags and leave it was so cold! Listen in theory this product is amazing but it's not a good product, I'd worry leaving this guy on when I was on holidays! It randomly turns my furnace on and off and it's not efficient in the least. Stay away until they work out the bugs!

    7 of 8 people found this useful

  • 1.0 out of 5 stars

    Not so smart afterall

    • Written by from Athy

    Will keep this short -

    Despite having two units replaced and testing with 8 (yes 8) routers these thermostats hate to stay online. They constantly loose their connection to WiFi and cannot be controlled remotely.

    NEST support state that its a known issue etc etc but no fix.

    Advise. Dont buy

    8 of 10 people found this useful

  • 1.0 out of 5 stars

    Looks awesome. Worked Great for 3 months. Then Epic Failure.

    • Written by from Arlington Heights

    After 3 months of impressive performance, my family went away on a three day vacation. On the way back and about an hour away from returning home, we tried to turn the heat up so we could arrive to a warm home. The setting was on "away." When we tried to turn the heat up, we got a message saying that the last time the unit was "on line" was two days ago. We were disappointed that we could not warm up the house but that was the least our problems. After assuring my wife that the Nest would just maintain the preset "Away" temperature, we were shocked to arrive at a house that was 43 degrees F ! The weekend had been cold. It never got above 20 degrees and the over night temperatures were in the single digits...I have a separate thermometer in the house that records low and hi temps as well as the current temp and I confirmed the house had gotten as cold as 34 degrees! Half of our houseplants looked dead and our upstairs bathroom had frozen pipes! Nest support was responsive once the 20 minute wait to get to a live person was experienced. After several trouble shooting recommendations, we were able to get our heat working by tricking the Nest into believing the AC was the heat source. So the problem was our base. Nest promised to send us a new one immediately but seriously, this product, while nearly there in terms of functionality, design, and ease of use; is not ready for prime time. A device this importance needs redundancy protections built in. IT CANNOT change settings preset by the owner. END OF STORY. No excuses please. Make a device more reliable, not less reliable, that the unit being replaced. It took more than 12 hours to heat our home back to a normal temperature. Imagine if we had been gone for a week or more???? This was a horrible experience I don't wish on anyone. I reinstalled the old thermostat. Bummer but at least it works.

    10 of 14 people found this useful

  • 3.0 out of 5 stars

    Works well when it does not go offline!

    • Written by from Silver Spring

    The Nest works well except that it continues to go offline and then you are unable to control it remotely! This is rather annoying and Nest has done nothing to resolve this problem although there is an enitre thread about this on the Nest forum therefore I am not the only person experiencing this problem,

    7 of 8 people found this useful

  • 5.0 out of 5 stars

    Very Happy; Meets my expectation.

    • Written by from Markham

    I've been using the Nest for about 6 months now and I am very happy with it. I was hesitant at first hearing all the horror stories with the Nest messing with their furnace's motherboard and what not but I can say I have not had that issue at all. I've already used it during the cold and warm months and everything has worked perfectly.

    For those wondering, I am NOT using the Common wire in my set up.

    I think the most handy feature about this is that I can set my temperature from anywhere with my phone. I also like to see what the humidity level is on my home since I have hardwood floors.

    What I don't like (right now) is the Nest tries to be too clever. It uses it's motion detector to determine whether it should keep the heat on or off and it'll try to build you a schedule based on your usage pattern. While this sounds good in theory it doesn't work if your thermostat is in a low traffic area of the house. Also, once it builds you a schedule, you really have no idea it did until you notice your temperature setting keeps fluctuating, or in my case, the wife complains why the temperature was X and now it's Y. Hopefully, it's "smartness" will get more advance as it integrates with other devices in your home, i.e. Dropcam.

    9 of 12 people found this useful

  • 1.0 out of 5 stars

    Nest, Not what us used to be...

    • Written by from Oakdale

    I purchased my Nest 1st generation 5 years ago, and it 'was' a phenomenal piece of equipment. It managed my heat pump, heating and cooling requirements better than my old mercury driven thermostat... The Nest DID save me money on my electric bill. However, Nest must have recently had an update to their device which I'm finding 'I cannot manage my FAN air function.' During the daylight hours when my system is demanding AC, Nest operates as it should by providing AC. In the evenings when it's too cool for AC and still too warm for HEAT, my FAN does not turn off... It constantly runs even after I manually command Nest to 'OFF.' I find I need to manually turn the AC, HEAT PUMP unit to OFF to force the fan yo stop operating. Hence, I'm no longer saving money on electric/heating bill. Note: For some strange reason, this issue is only a problem during the evening hours. I'm considering removing my Nest and replacing it with one b their competitors.

    10 of 14 people found this useful

  • 1.0 out of 5 stars

    Nest not as advertised

    • Written by from Salisbury Mills

    Not satisfied with operation after 2 calls to Nest support. 2 issues:
    1-if not at home thermostat does go to auto away but it also automatically turns itself on and heats to set temperature even when not at home. It is supposed to stay at auto away until it senses someone arrives home.
    2- when at home if set temp is turned down manually it automatically goes back up to set temperature....wasting energy.
    I am sorry that I spent $500 on two thermostats that I find have never operated as advertised.
    I would not recommend this product to anyone.

    31 of 56 people found this useful

  • 5.0 out of 5 stars

    The circle is now complete

    • Written by from Calgary

    At last I can have control of the thermostat wherever in the galaxy.
    My wife hates this device. I love it!!!

    11 of 16 people found this useful

  • 1.0 out of 5 stars

    This thing use to WORK

    • Written by from Townsend

    This product was great 2 years ago and all of the sudden in October 2014 it stopped working. It would go off-line and I would be unable to control the temperature in the home. The customer support was great but they never help me fix the problem. I'm sorry to say I got rid of my nest

    6 of 7 people found this useful

  • 1.0 out of 5 stars

    WOWWW do not buy

    • Written by from Delaware

    WOWWW The coldest day of the year , this is the second time NEST shut down heating system and said it wanted us to call nest service to come fix heating system . I had to reconnect old thermostat which corrected the issue . what a scam .;.; im wondering who had control of my house ???

    8 of 11 people found this useful

  • 5.0 out of 5 stars

    Very pleased

    • Written by from Live Oak

    Before buying, I used Nest's website to confirm if my thermostat hookups were compatible. An easy, but incredibly important step.
    The installation was simple, but I took my time since I wanted everything to be perfect.

    A negative surprise: It may've been my router (Motorola Surfboard SBG6580), but I found I had to Broadcast my SSID (router name). Most people have this broadcasting all the time, but I prefer to not do so. Nest would not connect for me unless I set the router to the default (allow broadcasting).

    Note: I didn't call Nest to confirm, but I could've.

    Once that change was made, everything connected and setup was smooth as silk. The UI is incredible in my opinion, and I also took the time to learn more about my house (had just bought this house) when I received prompts that I was unfamiliar with (like whether I had 2-stage heating). Nest's site helped with this also, but I still had to do some research on my own, which was not a problem.

    Since then, our AC is running much less often and somehow the house is incredibly more cool. For the first time in my life, I am comfortable with 80°… I usually kept it at 75° in this house with the old Thermostat and in previous houses. I honestly don't understand what all Nest does differently, but I am surprisingly more comfortable at these higher temps now… with is a great feeling when the weather outside is usually 100° or above this time of year.

    So even though I still do wish Nest could find my wifi without the Broadcasting option turned on, the benefit FAR outweighs the single edge-case drawback that I mentioned.

    Also, I want you to hear this: I ALMOST didn't order the Nest due to the negative feedback some posters were leaving here on this site. I eventually ran across another review that more or less discredited a huge number of 1-star posts by explaining the reason for their complaints (he was an HVAC tech, he explained, and his post was technical and well written - boiled down to these 1-star raters not having compatible systems, which would've been detected simply by following the guide on Nest's site). So I went for it and am so very glad I did.

    11 of 17 people found this useful

  • 2.0 out of 5 stars

    It‘s not compatible with baseboard heaters

    • Written by from Montreal

    If you have a baseboard heater forget about nest! We couldn't get any technician to install it here in Canada, nobody wanted to do it and they said that we need to convert our system to 24 volts because Nest is designed for 24 volt systems (furnaces type setups).

    14 of 23 people found this useful

  • 5.0 out of 5 stars

    East to Install - Easy to use!

    • Written by from Valley City

    I installed 2 Nest Thermostats in our home. They work great with my iPhone and were easy to install even for a novice like me. Great Product

    9 of 13 people found this useful

  • 5.0 out of 5 stars

    Nest 2nd Gen Thermostat

    • Written by from Cary

    I recently upgraded my upstairs and downstairs HVAC units. I also installed 2 Nest thermostats. The devices are truly amazing. Rather than adapt to some old paradigm of programming a device these devices adapt and learn from your habits and schedule. In a few days I could not imagine going back to a conventional programmable thermostat. Easy to install and get running. It may be more difficult for me to determine energy savings since I replaced my HVAC units. But having a device adapt to you rather than you adapt to it is great. Revolutionary just as the iPhone was. Highly recommended.

    8 of 11 people found this useful

  • 5.0 out of 5 stars

    10 stars

    • Written by from Normal

    This thing is incredible. The future of affordable smart homes is here and make this your first step into it. The guy who created this helped to create the original iPod, so you know that this is top notch gear. 10 minutes to hook up, 5 minutes to set up online account.

    8 of 11 people found this useful

  • 5.0 out of 5 stars

    This is a hot product that is totally cool...

    • Written by from Van Nuys

    I was amazed at the thought and expense that went into the packaging of this product, even a fancy screwdriver set with interchangeable heads. It almost looks like an Apple product.
    The installation was dead easy, complete with colored stickers you wrap around the original wall wires so you don't get confused.
    The unit worked straight away after I figured out how the programing works.
    Looks great, works well, and we have no issues with it.
    Highly recommended.

    7 of 9 people found this useful