• 3.0 out of 5 stars

    Hipkey and Iphone 6, very confused.

    • Written by from Toorbul

    I brought a Hipkey about two years a loved it. The device gave me great comfort in keeping my work master keys safe.

    I started to get false alarming with my iPhone 5 and was pretty much living with it, but since I got my iPhone 6 it just doesn't seem to work. I don't get the out of range alarms anymore and now I don't even get the false alarming.

    Once, prior to seeming to stop working i connected it and either the Hipkey or the iPhone bluetooth kept cutting out so as soon as I connected it would alarm.

    I thought that the device may have just reached end of life and was considering buying a replacement but after reading this I simply don't know if its worth it.

    My problem is that until recently I found it the best type of device on the market. There are things like Tile and ITracker but they just help you find stuff that is lost whereas the Hipkey stopped you from losing things in the first place.

    I would appreciate ant advice on the Hipkey and bluetooth problems with iPhone 6 or advice about alternative devices. I'm just so confused

    As I said I really liked the Hipkey. Its such a shame that its come to this. Does Apple ever read these blogs? I often read them but never posted before.

  • 1.0 out of 5 stars

    Does NOT work with iPhone 6 Plus and iOS 8

    • Written by from SARATOGA

    When we upgraded to the iPhone 6 Plus and iOS 8 the hipKey app stopped working. Without the app you are dead in the water. It is very surprising that Apple continues to support this item in their store when the item's creators have ceased to support Apple.

    2 of 3 people found this useful

  • 1.0 out of 5 stars

    Constantly disconnects

    • Written by from SOMERSET

    I kept telling myself to listen to the negative reviews but I need something like this, as advertised, so I ignored them! It constantly, and I mean constantly, disconnected from Bluetooth on my iPhone 6. If I have to consistently check to see if connected, what's the point? I am so disappointed! As someone else mentioned, I am very surprised Apple carries such a poor product.

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    nterferes with telephone conversation

    • Written by from Thessaloniki

    When you call me or call someone on the phone immediately hip key rings and I can not talk. Many false alarms. Bad, bad, bad!

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Faulty, avoid buying this

    • Written by from Brooklyn

    I bought this as a gift after reading the wonderful reviews about it online. It has a lot of false alarms as other reviewers will tell you. It would be somewhat tolerable if some of the false alarms respected the safe zone setting but it doesn't. On several occasions this has gone off during inappropriate times, meetings, dinners with friends, and so forth.

    My boyfriend not wanting to hurt my feelings continues to use it as his key chain, but it's completely turned off. Since it's still under warranty I contacted the Manufacturer and submitted a warranty submission and have not heard back. It's been over a month.

    I would not buy from this Manufacturer again and will vet products more carefully even when being endorsed by Apple.

    2 of 2 people found this useful

  • 3.0 out of 5 stars


    • Written by from Bellevue

    I've had this about 8 months and my take is mixed. Rarely connects to your bluetooth automatically, always gonna do it manually. When I do it manually it still doesn't always work. When it works it does its job. There are some false alarms that happen more than it should. Randomly somewhere and the alarm goes off. Is this a horrible product? No. Is it a great product? No. If this were a $20 dollar item I'd be more okay with its flaws but for $60? Not worth it.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    electronic snake oil - great promise - disappointing in the real world

    • Written by from Toronto

    -forget about using this to prevent theft - far too unreliable
    -it actually bills itself as a child monitor and has a dedicated mode for this - no fit parent would rely on this device
    -as a device to help you remember something - without needing 100% reliability is the only reasonable use I can see
    -I have had this device for a week - never once did it provide any benefit - but it causes numerous irritations every day
    -extremely misleading for this device to claim it has a "proximity" alarm - it has no idea where it is - there is no GPS like an iPhone - all it can do is monitor the strength of its wireless bluetooth connection to your phone. Bluetooth operates on 2.4GHz frequency - a free to use without license frequency that is crammed with every conceivable wireless device around, and also interfered with by common items like microwave ovens... the strength of a 2.4 GHz signal is highly variable. I have had this device tell me it lost connection at normal sensitivity when my iPhone 5 was less than a foot away - both together in the car. Even when having perfect line of sight in the wide open outdoors, this device connects and disconnects at normal sensitivity from just 15 feet away. Forget about using this device to monitor your stuff in a coffee shop when you step into the bathroom
    -motion sensor mode - here is something - that IF -and a BIG IF - if the signal connection was more reliable - could be used instead of the highly variable "proximity" mode. Problem is - way too sensitive. The slightest vibration once activated - and it goes off. No sensitivity setting. No ability to say after 3 bumps in 5 seconds - then set off motion alarm. Nope. Nothing but an avalanche of false alarms from excessive sensitivity.
    -if you expect the "alarm" built into the device to act as a deterrent forget that - unless in a perfectly quiet setting, there is no chance anyone - not even the thief will even hear the alarm - and if they do - all the have to do is press the most obvious of two buttons on the device and it will shut off
    -I was excited by the apparent potential of this product when I read the marketing - but now I am simply disgusted - as a toy to amuse yourself - or for a supplemental warning device that can NOT be relied upon - if that is all you expect - and you simply love gadgets - just for the sake of having another gadget .... nah - even not then... there are much better devices to spend your money on ... my pebble smartwatch can alert me when it loses connection to my phone - and can make my phone vibrate plus do a lot of other things - I can't think of any reason to reasonably recommend this device
    -the company claims they won a red dot design award - which demonstrates that the red dot design award is a worthless sham - probably simply handed out based on the product claims - and not any real world testing - yes many trade show awards are that kind of a sham

    9 of 10 people found this useful

  • 1.0 out of 5 stars

    Constant false alarms makes it unusable

    • Written by from Cottleville

    I bought this over a year ago and just found it again after giving up on it. I checked to see if there was an update to the app recently. Nope, not since October. There are so many embarrassing false alarms that it is unusable. I've played with all the settings to no avail. I'm surprised this product is still in the Apple Store because it is not reliable. It is nicely designed and well made and looks good, if only it worked well.

    5 of 6 people found this useful

  • 5.0 out of 5 stars


    • Written by from Richland Hills

    I think this is an awesome device. It works perfect with my iphone 5s. I am considering getting another one.

    2 of 4 people found this useful

  • 1.0 out of 5 stars

    Piece of Junk

    • Written by from Mount Morris

    This is a zero star item. I could not get it to charge. Tried everything. Switched outlets, chargers, USB plug and it never even pretended to charge. I cannot believe Apple is standing by this product! Don't waste your time, don't waste your money. Hey APPLE, there are some considerable issues with the Hipkey. Why do you even sell this? It is SUBSTANDARD and not up to the quality consumers expect when shopping at the Apple store.

    9 of 11 people found this useful

  • 1.0 out of 5 stars

    too bad they don't have -1 stars

    • Written by from Rockville

    Save yourself some headache. I saw some negative reviews, but in view of some positive and also because it sold on Apple's store I gave it a chance.

    1. Buggy and even slowed down an Iphone 5S. It has to be really bad coding for the App.
    2. The App has a lot of bells and whistles, but in reality most of it is just gimmicks. The distance control (sensitivity) is a joke.
    3. The unit is constantly loosing connection with the phone and does not get reconnected automatically when near. You need to bring up the app and then it connects. I think that the main issue is that it wants to own the Bluetooth connection to the device instead of letting IOS do what it does best.
    4. Now for the killer. The bad reviews about the battery not lasting are true. Battery or unit stop taking charge after only 45 days of use
    5. Now for the worse yet. Customer service from the company is nonexistent. It is based in Europe or Australia. Sorry, I am not wasting my time and money to ship garbage overseas to get another garbage.

    In my view this is a nice mechanical design with poor software and electronics material implementation. Even my cheap shower Bluetooth speaker has a better reception (for music mind you) much further than the distance this would loose connection.

    Can you imagine having to carry the phone and hipkey and the key holder holding it all around the house when just going upstairs in your house with the phone? The safe zone feature is mostly a gimmick so that you don't observe the high amount of false alarms when the unit is used outside the safe zones you set. It should be called Quiet zone (most of the time)

    10 of 10 people found this useful

  • 1.0 out of 5 stars

    REALLY wish this was worth it!

    • Written by from Middleton

    My wife bought the Hip Key for me at Christmas. It sat until three weeks ago. It was awesome! Actually saved me twice from wasting time. The fact it worked both ways helped me too. However, like many others have said it stopped taking a charge after one recharge. I was surprised to go to the store and see it was not offered anymore. Apple gave me store credit. For a split second I thought about ordering the now less than $60 priced replacement. I don't have a customer service example, but in my mind the customer service neglect is a deal breaker. Mainly because the store was being "nice"by giving store credit. I won't risk it again.

    7 of 8 people found this useful

  • 1.0 out of 5 stars

    Great Idea, poorly executed, dismally supported

    • Written by from Santa Rosa

    I REALLY wanted to like this product. As a physician, when I round in hospitals I'm constantly pulling my iPhone from its case, setting it down in front of me, then forgetting to pick it up before I move on to a different nursing unit or workstation. Even worse, I sometimes leave home without my phone, discovering I don't have it only when it comes time to make a call or retrieve a bit of personal or medical information. This device and the accompanying app seemed designed for me.

    However, within a few days, gratitude for its help turned to contempt for its failings. The battery, which is supposed to last 2-3 weeks, would lose its charge entirely and repetitively within 2 DAYS. False alarms irritated those around me (hipKey literally on one hip, iPhone on the other, but both squawking at me to tell me that they were no longer in range of one another. Occasionally, the hipKey would heat up dramatically in my pocket, then announce a disconnect. The "battery indicator" in the iOS app was USELESS. It would tell me the battery was fully charged when the device wouldn't even power on.

    None of the email support requests I sent to the company was answered. The FAQ on their website seems to have been created by Google Translate, with buttons on the device and features in the iOS app carrying randomly differing names in different places.

    When I returned it, 2 days shy of my allotted 2 weeks, I told the sales staff at my local Apple Retail Store it was the single most disappointing product I'd EVER purchased from Apple, and I recommended they remove it from the list of things they offer for sale.

    10 of 10 people found this useful

  • 1.0 out of 5 stars

    Poor Quality Control during manufacture

    • Written by from LONDON

    I have recently purchased this product from an Apple store in the UK. The hipkey would not take a charge so I returned to the store and exchanged it for another still sealed in its packaging. When I got this home this would not take a charge also. I intend to return this one to the store and ask for a refund.

    There appears to be very poor quality control during manufacture that I managed to get two which both had the same fault, which appears to be quite common according to other reviews.

    The product is a good idea, but this manufacturer's product is very poor indeed.

    5 of 5 people found this useful

  • 1.0 out of 5 stars

    More Battery Live very poor

    • Written by from Boynton Beach

    They device works as promised, but the battery life last less that 4 hours.

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    No charge

    • Written by from Leigh on Sea

    Purchased one for my wife as a gift. Arrived and it won't take a charge. Written 3 times to hipkey and no reply. Dont buy this product

    8 of 8 people found this useful

  • 1.0 out of 5 stars

    false alarms are a huge deal-breaker

    • Written by from Vancouver

    I want to love this product, but … the false alarms! It worked great for about a week, and then the false alarms started, warning me that hipKey has lost its connection … when it was 3 feet away … in a so-called “safe zone.” All of this behaviour persisted after basic troubleshooting like resets of the pairing.

    Even a few false alarms would basically be a disaster for this product. Obviously can’t trust this thing in a movie theatre or business meeting! Can’t even sleep with it around.

    8 of 8 people found this useful

  • 5.0 out of 5 stars

    Really helpful

    • Written by from Burton

    I really like this device and have had it for 5 months. Once you get it set up it works fine. I do get an occasional false alarm, but not enough to deter me from using this to save me from leaving my phone. I have found when the app updates it has been best to un-pair and re-pair the device to get the best work of this....I had so many disconnects with the latest ios update so I just un-paired and re-paired to my iphone and voila great connection again

    1 of 2 people found this useful

  • 1.0 out of 5 stars

    Great Idea - Bad Product

    • Written by from Hillsdale

    I like to call my self an earlier adopter of new technology and this was a great idea/concept but quality control apparently got the best of them. I enthusiastically purchased a hip key because I have a bad habit of leaving either my phone or my keys all over the place. This would be the product to solve my problem. It's a bit on the expensive side, but it would have saved me a lot of headaches.

    But then this product became the headache. I went through 3 of them (All purchased from Apple Store) and neither one of them work. They just would not power on. Even the store employees were surprised. Guess I'll look at the Kensington one...

    8 of 10 people found this useful

  • 2.0 out of 5 stars

    MOTION & DISTANCE mode issues

    • Written by from Greer

    I agree with the many other reviewers stating that it is a great concept, but too many false alarms and false claims. FAR too many for $$. I don't believe any of the reviewers stating "this is ...great, perfect..etc.." Too many issues in the 2 modes I tried...can expect the same from the third.

    MOTION MODE: Can NOT make this work! It claims that in motion mode, "track your handbag," or "even a sleeping baby." However, I cannot move further than 10' away without being alerted. Shouldn't that only happen in DISTANCE mode? Shouldn't I be able to go to another room at LEAST without it going off? Why need this if you're in VIEWING distance of a sleeping child or your handbag?

    DISTANCE: The "safe zone" captures my exact address as I'm sitting here, yet it alerts me moments after testing and putting it in 'Alarm Distance' stating I'm NOT in safe zone and have gotten outside the distance.

    If these issues are user error, or this product doesn't do what we all "expect" it to do..there is either a big misrepresentation, or it's just not a perfected product. Don't spend the $ until MANY improvements are made, or another company offers a better product.

    3 of 3 people found this useful