• 1.0 out of 5 stars

    Very Bad Product

    • Written by from santiago

    we decide to buy this product thinking, its on apple store so i has to be great!!!! but not the case, every time i need to watch mi kid i can`t the wireless conectivity drops every few minutes. Please don`t buy it!!!

  • 1.0 out of 5 stars

    Poor quality, terrible support, disappointed

    • Written by from Rosario

    The device is slow, the camera does not have good resolution. If you do not have an apple device do not buy it, on its website announcing that is fully compatible with Android. It is a lie, does not work with any Android device.
    Customer support could only recommend me as a possible solution, turn the device off and back on .... if that does not work make a factory reset .... I just bought it!

  • 1.0 out of 5 stars

    Do not buy

    • Written by from Scottsdale

    Worked okay for about a year, with numerous alerts (always as night it seemed) that I was disconnected. Then, after about a year, the power cord broke. I had a spare (as Withings does not appear to have spare parts). Then, it just stopped working. For $250, I would expect it would last a little longer, especially when it was well maintained.

    Shape/size is odd.

    Buy a Dropcam. It's less money, and so far works a lot better.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Stopped working

    • Written by from Lafayette

    Worked fine for about a year. Then my wife's phone wouldn't stay connected to the monitor. She constantly had to reboot the app. Then out of the blue it stopped working all together. Now it gives every error code listed on their website when I try to connect it to our wifi or ethernet connection to the router. Very disappointing for such an expensive device.

  • 1.0 out of 5 stars

    Do not waste your money

    • Written by from Calgary

    I am fairly apathetic to a products quality if it does what it says it will, I feel compelled however to speak out about this one. This monitor worked for the first 30 days. Then our phones wouldn't connect, then our iPads. Now we have 1 device left that sometimes works to connect. I have reset everything numerous times following instructions on website, nothing worked. We have since downloaded the baby monitor app for $4.99 and use that instead. This product is the biggest POS and infuriating, save your $250.

  • 1.0 out of 5 stars

    Potentially amazing, but actually horrible

    • Written by from Toronto

    My second monitor has now packed it in again. I've actually been through 3 cables and 2 monitors. For such a high end product it is let down enormously by it's horrible charging design. The micro USB connector and cable combination are so fragile that as soon as you look at it it breaks. It was also a pain to set up on the wifi and I spent a LOT of time configuring it. However, ultimately the product is completely unusable because I can't charge it anymore. I'm not going for a third time to have the same thing happen in a few weeks.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    The connection drops and does not connect again.Stay away from this product

    • Written by from Santana de Parnaíba

    The connection to the device is lost frequently. So far so good, but the problem is that there comes a time and it does not reconnect. I can not understand how a product designed to monitor your baby may have a fault that so great? I am software developer and I understand that it would be simple to solve what leads me to believe that the company is unreliable.

    9 of 9 people found this useful

  • 1.0 out of 5 stars


    • Written by from Malden

    I had been using this monitor for about 6 months with only minor problems of connection issues. Withings then issued a couple of updates to the software which made the monitor unusable. None of the settings for motion, temperature or sound would remain set after leaving the app, so basically it was useless. I contacted Withings numerous times about these issues over the last two months with no action on their part. I requested a refund which they did promptly reply to with a negative response and no explanation. When a piece of equipment relies solely on the accompanying software the updates should be tested thoroughly and if and when they render the equipment unusable a new and functional software update should be made in a timely manner not over two months and still waiting. I would stay far away from this company and this product, Withings has prioritized other things and this monitor and software is not one of them.

    13 of 14 people found this useful

  • 1.0 out of 5 stars

    Terrible device, does not work. Even worst company, does not reply.

    • Written by from Hamilton

    I cannot believe this thing! Is extremely expensive, does not work and has no support!! Stay away, dont be fooled like I was. The positive reviews here must be from employees...

    13 of 14 people found this useful

  • 1.0 out of 5 stars

    Does NOT have pan/tilt/zoom

    • Written by from Troy

    When they say pan/tilt/zoom, they mean when you zoom in on your phone/ipad, you can then move the image around to see the exact same thing you can see when you're not zoomed in. In other words, you can zoom into the IMAGE, but the image itself is always the same. The camera does NOT zoom, it does NOT pan, and it most certainly does NOT tilt.

    I can't believe they are even attempting to say the camera can tilt, since that has no meaning outside of physical movement, and the camera on this device does not physically move. It's false advertising and a purposeful attempt to deceive the consumer.

    Plus, the only thing that actually works correctly is the video coming through. The bluetooth connection required to change the settings goes down after a minute or two, and my temperature alert settings keep reseting to 147-165 degrees fahrenheit, so that alert will constantly go off if you have it on.

    Very poor. You can get the same thing for much much less with more established video monitoring brands (check Amazon for good ones), and they will still work with your iphone/ipad.

    20 of 21 people found this useful

  • 1.0 out of 5 stars

    Very Poor Product for the Price

    • Written by from Burnaby

    We have an apple base station for our wireless in a small apartment and the monitor will not stay connected. Constantly cuts in and out and sometimes does not reconnect. Even when connected via bluetooth to either of our iphones it will randomly disconnect.

    Very frustrating piece of equipment.

    17 of 17 people found this useful

  • 1.0 out of 5 stars

    Useless if usb connector fails

    • Written by from Buenos Aires

    WithBaby's magnet mount is weak and unsafe.
    Micro USB Power connector loosened from the motherboard.
    With Baby does NOT charge, therefore It can not be used!
    There is absolutely NO way to connect to the camera, as it must stayed connected to power at all times through it's rear micro usb.
    Terrible design left me with no camera at all!
    I had contacted Withings with no answer.
    I need an answer and a replacement asap.

    21 of 22 people found this useful

  • 1.0 out of 5 stars

    Please stop wasting valuable shelf space at Apple Stores

    • Written by from Lynnwood

    This has been the most frustrating product I have ever bought from Apple. Even returning was a hassle.

    14 of 18 people found this useful

  • 1.0 out of 5 stars

    Terrible design - terrible network stability

    • Written by from Sarasota

    Don't even consider buying it - it is NOT baby safe

    1. Magnet mount is a gimmick and is not stable
    2. Power connector is Micro USB - and is not safely mounted. So if the camera falls (due to magnet problem) - chances are 1 in 4 that the camera will land on the USB power connector - and that will tear the connector of the motherboard - and then - no more Smart Monitor
    3. Withings "network" service that helps you connect to the baby monitor is often down for DAYS - and there is no manual way to "connect" to the camera

    This product is like all other Withings products a HALF FINISHED PROTOTYPE - with BETA software.

    So save yourself the pain - get another brand

    16 of 18 people found this useful

  • 1.0 out of 5 stars


    • Written by from London

    WHen it works this product is great. However, when you consider your baby reliability and trust is what you want from a baby monitor. This has never wrked well been replace twice and is entirely unreliable.

    12 of 12 people found this useful

  • 1.0 out of 5 stars

    fell on kids head

    • Written by from Calgary

    very weak magnet is used to connect camera with the mount. our 3 month old kicked the bar of the crib and it fell onto his head! and broke! no battery, so it must stay connected to the power at all times. doesn't have a pan tilt capability (that is a must in a baby monitor)
    bottom line: lots of features but poor design

    9 of 11 people found this useful

  • 1.0 out of 5 stars

    Looks slick, actually poorly designed

    • Written by from Westport

    I was leery of this product due to the many negative reviews, but gave it a try anyway. In short, it was returned for the following reasons:

    1) It could not hold a constant wifi connection
    2) Mounting "clip" was too skinny to fit on crib rail
    3) Magnetic mounting base was not secure enough from protecting the monitor from falling into crib

    26 of 32 people found this useful

  • 1.0 out of 5 stars

    iPhone 5 users do NOT purchase!

    • Written by from Durham

    I got this monitor back in August and used it on my iPhone 4, my husbands iPhone 3GS, and my iPad 2, during which time, all upgraded to iOS6 and continued to work well. I enjoyed the monitor a lot- especially the two way talking feature, the light (I used a green & red light to show my toddler when it was time to sleep and when it was time to get out of bed), and being able to remote monitor. These three features made the monitor unique.

    My main reason for writing this review tho, is to warn iPhone 5 owners NOT to purchase this monitor. The minor connectivity issues mentioned in other reviews is extreme when used on the iPhone 5. Essentially, it loses connectivity every couple minutes, making it totally useless any time of the day. I have been in email contact back and forth for a month with Withings about the issue. They gave me several possible fixes, none of which worked. They finally admitted "There is definitly a problem with iPhone 5, sorry for the inconvenience." and claim they are working to fix the issue. Note: my iPad 2 still monitors wonderfully and my husbands iPhone 5 also doesn't work. It is a problem with iPhone 5.

    34 of 40 people found this useful

  • 1.0 out of 5 stars

    Doesn't work at all!

    • Written by from Porto Alegre

    I am so disappoint with this product. It's unbelievable that apple work with this product in this store. The product does not work in local network (disconnect all the time) don't work in external network or 3G, so, don't work at all. The customer service is terrible.

    11 of 24 people found this useful

  • 1.0 out of 5 stars

    Terrible customer service

    • Written by from Iroquois Falls

    Very, very disappointed with this product. It reflect poorly on Apple overall - and I'm wondering why the folks at Apple have decided to carry it as a preferred brand at all. Maybe I have been tainted by my experience.

    Essentially, the product does not function as advertised. I have been unable to connect to the monitor over a cellular network or a WiFi network, other than my home network to which the monitor is connected. Countless emails back and forth and still no solution .. Withing is now ignoring me and have clearly decided not to support any further...

    Frustrating all around... don't buy this product...

    40 of 47 people found this useful